테라스/파티오

코트야드 바이 메리어트 세인트루이스 웨스트포트 프라자 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 596개" "
평점 8 - 좋아요. 1002개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 70개" "
평점 4 - 별로예요. 1002개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 29개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

derk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very nice courtyard.
2024년 3월에 1박 숙박함
답변 제공: Ops 님, 2024년 3월 27일
Thank you.

6/10 - 괜찮아요

Rodney

좋아요: 청결 상태, 직원 및 서비스
The Bed was to die four. Ok here were the issues, now this was a master suite. So the first thing was toor. The deadbolt would not function, room 342. Again this is a high dollar suite. The bathroom is outside were you cant wash up if you have company. There is no privacy. In the toilet closet the shower is to close, the room is to small. You literally have to squeeze between the toilet and the shower to close the door to use the toilet. Same thing with the shower.. lack of room doesn't allow for the towel bar to be anywhere close to the shower door. The Web says breakfast. I come down and there was a bag with water a can of orange juice, an apple and orange. Then you pay Starbucks for coffee. Then you go pay 45.00 for breakfast. The fairfield and the other hotels with free breakfast aroud the courtyard were full, but the courtyard was only about 1/3 maybe a little better on march 15 and 16th. A Friday and Saturday. Ok with all this in mind lets gather the prices. 2 suites, for two days cost me $352.00 eack room, so $704.00. 4 of us at dennys for breakfast for 2 days, $ 100.00. Not to mention an hour and a half each day off of a 3 day vacation. When we could have gad a 30 minute breakfast at the hotel. So this makes your room $200.00 per person per day. I can do better at one of the other suites and save time also. So i wont be back to this one. Oh yeah push extra hard on that elevator button to get to 3rd floor is what the sign says or it just stays there. Really
2024년 3월에 2박 숙박함
답변 제공: Ops 님, 2024년 3월 23일
Thank you.

8/10 - 좋아요

Wayne 님, Kingwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean. The WI-FI was not very good.
2024년 3월에 2박 숙박함
답변 제공: Ops 님, 2024년 3월 16일
Thank you.

8/10 - 좋아요

Daniel

출장 여행
좋아요: 직원 및 서비스
The property was under construction which left parking difficult and the entrance hard to discern.
2024년 2월에 1박 숙박함
답변 제공: Ops 님, 2024년 2월 7일
Thank you, Daniel.We apologize for the inconvenience. We have since purchased a larger sign with direction to the entrance.

4/10 - 별로예요

William

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ops 님, 2024년 1월 13일
Thank you for completing a survey.I would love to speak with you personally so that we can make your next visit a 5/5.Please contact reach out to our property, so that we may discuss. Sincerely,

10/10 - 훌륭해요

Tiffany Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here wes excellent including the agent who checked me in named Tiffany! Also, the manager on duty at the time of my check-in was so friendly and knowledgeable! Every staff member I encountered during my short stay was so kind, gracious, and helpful. Also, I was very impressed by the housekeeping staff! In the hallways, during cleaning hours, members of the housekeeping team were so friendly and organized! I was very impressed by them! Also, the in house Starbucks counter was such a great ammenity to have access to during my stay! The individual at the drink counter was super friendly and made me a geat hot chocolate! I can't say enough about how pleasant my experience was here! I highly recommend that people stay here! There is a remodel/construction going on at this location right now and I'm excited to see what it looks like after the project is completed!
2023년 12월에 2박 숙박함
답변 제공: Sharon B. 님, 2023년 12월 22일
Good Day,Thank you for completing a survey and your kind words!We are pleased that you enjoyed your stay with us.We do hope that you choose to stay with us again.Sincerely,

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction with no notice. Hard to find entrance. Bed was the most uncomfortable-giant slumps in the mattress. No breakfast provided, no staff showed up. Awful. Really feel like a refund is in order.
답변 제공: Sharon B. Ops 님, 2024년 1월 3일
Please do contact the hotel directly so that we may speak regarding your past stay.Sincerely

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sharon B 님, 2023년 12월 22일
Thank you .Sincerely,

2/10 - 너무 별로예요

Jeffery

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Sharon B, Ops Mgr. 님, 2024년 1월 3일
Please contact the hotel directly so that we may speak regarding your past stay.Sincerely,

10/10 - 훌륭해요

Dannitha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay there and stay there again it's in a really great location
2023년 12월에 1박 숙박함
답변 제공: Sharon B. 님, 2023년 12월 22일
Thank you for completing the survey!We are pleased that you enjoyed your stay and do hope to host you in the future.Sincerely,

6/10 - 괜찮아요

Charles 님, Front Royal

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Renovations make staying somewhat inconvenient, but that’s no excuse for poor responsiveness to other issues. Disruptive guests, for several hours and after having been reported, continued causing issues for several hours. Front desk staff were unresponsive and discourteous - hung up on me. The room was clean and cleaning staff did well. I’ve stayed at Marriott hotels many dozens of times and have never had cause to leave a review like this. Disappointed.
2023년 11월에 2박 숙박함
답변 제공: Sharon B. Ops Mgr. 님, 2024년 1월 3일
We truly apologize for any inconvenience that you were caused during your stay with us.Please contact me directly so that we discuss.Sincerely

2/10 - 너무 별로예요

Kimberly

연인과의 여행
Bed bugs
2023년 11월에 2박 숙박함
답변 제공: Sharon B 님, 2024년 1월 3일
Thank you for completing a survey.Please do contact me directly at the hotel so that we may speak about your stay.314-997-1200 Sharon B. Ops Mgr.

8/10 - 좋아요

Caesar R.

좋아요: 청결 상태
Rtty
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Nilesh

2023년 10월에 3박 숙박함
답변 제공: Sharon B, ops 님, 2024년 1월 3일
Thank you for completing a survey.Please contact me directly regarding your stay.314-997-1200Sincerely

10/10 - 훌륭해요

cynthia

2023년 10월에 1박 숙박함
답변 제공: SharonB 님, 2023년 12월 22일
Thank you for completing the survey!We are pleased that you enjoyed your stay with us and hope to host you in the future.Sincerely,

10/10 - 훌륭해요

Sean

출장 여행, 가족 여행
Yes
2023년 10월에 1박 숙박함

8/10 - 좋아요

Karen

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

LeAnn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service . I will be visiting this property again soon.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Stanley

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was nice and quiet. Room was clean. Disliked that you had to pay for coffee or breakfast but we knew that when we booked. Would stay again.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ginette

2023년 8월에 1박 숙박함

8/10 - 좋아요

Greg

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Rudolph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
During a busy conference, admittedly a Sherlockian one, at the Sheraton Plaza, it was nice to have a relatively quiet spot away to sleep. It was not as close to the conference hotel, the only negative things I really have to say about it, but the Courtyard did not have any problems like those faced by the other attendees at the Sheraton, including rain flooding through their windows. The staff at this hotel, the Courtyard Marriott, could NOT have been nicer or more professional. The hotel was very clean and I liked having a small, comfy couch and small balcony. Indeed, the room was pretty much immaculate. If I am ever back in the St. Louis area, which I hope to be, I would very much consider staying here again.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Andrew

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Isabelle

가족 여행
좋아요: 숙박 시설 상태 및 시설
Lumpy mattress, room smelled like BO.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Tina 님, Farmington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had stayed here once before and will be staying again next week. Always great
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Sheila

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Pattie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Flight was delayed and had a late check-in. The staff was super nice and accommodating. Will definitely use again.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel and staff were very nice. I booked my room in advance. All was fine with the facility and staff. However, i reserved a King bed and they had sold out and only had 2 queen bed rooms. The staff said the reservation came through as a double bed even though it was clearly booked and reserved differently. They gave us a room with a nice view and balcony. Great customer service. Not sure if this happens regularly with Hotels.com
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tiffany

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room 143 bathroom sink overflowing and filthy
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

PAULA

연인과의 여행
좋아요: 청결 상태
Even though we reserved a king room, they had sold out by the time we checked in and had to take a double bed room. How do you take a reservation but are unable to keep the reservation?? The property needs some repairs; torn carpet in the hallway, room smelt like it used to be a smoking room, walls are thin because we could here the next room. It was ok but wouldn't be my choice again.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved this hotel. It was quite close to the Hollywood Casino, where we were attending a concert. The beds were super comfortable and the staff were very friendly and helpful.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함

4/10 - 별로예요

Deval

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unsafe
2023년 5월에 2박 숙박함

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

BILL

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fine
2023년 5월에 2박 숙박함

8/10 - 좋아요

toby

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
No full service restaurant. No breakfast included or free coffee available during the day. Mondays most restaurants in walking distance closed. We found very good Italian a few blocks away
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Cristal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Racist hotel!
Had a terrible experience at this hotel and will continue to leave reviews until my voice is heard. We had a very discriminatory event happen here. I believe Charlie the manager is racist and condescending.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As soon as we walked in the check in girl was very sweet and helpful she gave us some ideas on where to eat. The bed was very comfortable and the room was well kept!
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Fabiane

2023년 4월에 8박 숙박함

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was a typical hotel room. However, we had booked a king size bed with a double sofa bed & when we checked in, we were told that there was no sofa bed. So we were put in a room with 2 queens. It ended up being fine for my sister, mom, & me. We think the listing should be changed to reflect that there is not a doubke sofa bed.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and our room was clean. Although our room faced the interstate, it was still fairly quiet and our sleep was not disrupted.
2023년 4월에 2박 숙박함