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홈타운 스튜디오 바이 레드 루프 세인트 루이스 - 에어포트/노스 린드버그 여행 후기

2 out of 5

이용 후기

5.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 128개" "
평점 8 - 좋아요. 1000개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 188개" "
평점 4 - 별로예요. 1000개 이용 후기 중 154개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 377개" "

5.2/10

청결 상태

6.0/10

직원 및 서비스

4.6/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

judith

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 5일
Hello Judith,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Leonard

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a homeless shelter
2024년 2월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 20일
Thanks for sharing your feedback with us, Leonard. The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was saddened to see that we failed to provide you with a satisfactory stay. You stated that our location seemed like a homeless shelter, which hindered your experience. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 - 너무 별로예요

Jimmie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 13일
Hello Jimmie, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Crystal

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was horrendous!! Before even checking in we noticed how unsafe the area was. Upon going in it smelled so bad inside! When trying to check in, the front desk employee tried charging me for the room I had already paid for. Once getting to the room I was disgusted! The mattress had no bedding on it at all, no sheets, no cover, no pillow cases. The mattress had stains all over. The tub had bugs and dirt in it. The walls had discolored, patched over holes all over. When we asked for a different room, it was the same thing! No bedding. When we spoke to front desk again they were closing up, only to tell us they had no clean bedding. Everything was washing. Like what!??? This is unheard of! Totally unprofessional nasty. We couldn’t even stay there after driving 10 hours. And spending well earned money!
2024년 1월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 10일
Hello Crystal,Thank you for choosing our Hometowne Studios. We are sorry to see that your experience with us was a negative one. Issues you've mentioned regarding, bugs, an uncleaned room, no linens and a stained mattress are unsettling to hear. We appreciate you making us aware of your concerns and have escalated them to management to have it reviewed. Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Nohealani

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have slept in the feild, and the feild was cleaner then this place, the shower had mildew, the towels and bed had hair in them, the sinks look like it haven’t been clean years, looks nothing like the pictures, one of the pillows was stained with orange? I hope it was just juice or something, the chair that was in the Corner was really cracked and very dirty, over all just a really dirty room, will never stay there again, we only paid $77 and it shows why it was so cheap. I’m sorry to say it but they should be closed, and deep cleaned,
2024년 1월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 10일
Dear Nohealani,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with room being unclean, stained pillows, old furniture, mildew in the shower and hair o the linens are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Bernard

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price, false advertising
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 4일
Thank you, Bernard, for telling us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I am very sorry for the inconvenience you encountered regarding the price and the false advertising as you indicated. At Red Roof, we strive to provide guests with all the comforts of home, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for your concerns, it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 27일
Hello Marcus,The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Tairynai

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nothing the staff rude my room wasn’t up to party and they wouldn’t love me
2023년 12월에 7박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 19일
Hi Tairynai,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. You indicated that you weren't satisfied with the service you received from our staff nor the room you were assigned, our apologies for any inconveniences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Go to in town suites
If you dont mind roaches, cigarette smoke in a nonsmoking building, rude unconcerned staff, one washer for a huge hotel full of people, hugely overpriced and price gouging down on their luck people...
2023년 12월에 7박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 14일
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios St. Louis - Airport/ N Lindbergh. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the limited amenity, the less than ideal encounter you had with our staff and the pests you reported, along with the other listed hindrances. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. In regards to pricing we are not privy to such information. However, prices are subjected to change due to the competitiveness of the market. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 10일
Thank you, Marcus, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 27일
Hello Marcus,The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

bobbie

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 21일
Thank you for your positive rating, Bobbie. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh . We hope we have the opportunity to see you again in the future. Sincerely, Devorine Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Guram

좋아요: 직원 및 서비스
👏
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 13일
Hi Guram,Thank you for your review. Red Roof value you as our guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Taniesha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to sleep in a dirty room until a clean room came available and that room was still dirty with mold in the freezer
2023년 11월에 6박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 12일
Dear Taniesha,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 10일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 - 별로예요

Monique

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty, the people next door seemed as if they were coming through the wall. There were roaches and the lights were not working.
2023년 11월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 8일
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh, Monique. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness and the faulty lights hindered your stay. As it pertains to the insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Tabitha

The staff was great. Nice clean comfy room
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 7일
Thanks for sharing your feedback with us, Tabitha. The staff at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was elated to see that we earned your 4/5 score. You mentioned that our great staff, along with our clean and comfortable rooms, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jermaine

2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 6일
Hello Jermaine,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Marvious

2023년 10월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 11월 5일
Hello Marvious, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Bonita

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The door lock was broken, given a second room with roaches, given a third room, and thankfully had to leave before spending a night there.
2023년 9월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 17일
Dear Bonita, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the broken door and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kyesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peace and quiet
My stay was great lots of peace and quiet.
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 1일
Hello Kyesha,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I am glad you had a quiet and peaceful experience with us. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 1일
Hello Moore.The staff at the HomeTowne Studios St. Louis - Airport/ N Lindbergh and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lauro

👎
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 28일
Hello Lauro, Thank you for taking a moment to leave a review. Myself and the staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Lana

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not very clean, didn’t have any full towels for showering had to use a small one. When we went down to ask for some we were given one and it still wasn’t a full size towel. There was no soap in the bathroom when we arrived. Cabinets in the kitchenette were not clean
2023년 9월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 28일
Dear Lana,Thank you for your review following your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was not very clean, the lack of full towels and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Ann

별로예요: 청결 상태
2023년 9월에 3박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 23일
Thank you for taking a moment to rate your experience, Ann. The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

RAFAEL

2023년 9월에 4박 숙박함
답변 제공: Tianna Rediresponse Specialist 님, 2023년 9월 27일
Dear Rafael,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh are happy to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Regards,TiannaRed Roof ManagementRediresponse Specialist

4/10 - 별로예요

Tammy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs a cleaning crew
The premises are dirty and smells bad. Front desk receptionist was really nice and friendly.
2023년 8월에 7박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 2일
Hello Tammy,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. It's good to hear that you were pleased with the friendly service our staff extended. However, the cleanliness of our property wasn't up to standard. Please know that this is not a level of service that we stand for and will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

Alonzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 2일
Hello Alonzo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

RAFAEL

2023년 8월에 3박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 21일
Hello Rafael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Aujanai

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never stay here again. Upon checking in when I got to my room there were holes in the curtain, burn marks in the comforter, crumbs in the drawers, the microwave, fridge, and freezer were all dirty, and the bathroom was disgusting and had no soap. And although they say they have a no smoking policy you couldn’t tell because of how the hall smelt. I had to find a new hotel the same day that I checked in because I refused to stay there. When I called to ask about their cancellation policy the worker in the phone was rude and didn’t let me ask all of my questions before she hung up the phone. I would not recommend staying here.
2023년 7월에 3박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 1일
Hello Aujanai,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH. It s truly disheartening to hear that your experience didn't meet your expectations due to the indicated unclean conditions, damaged curtains and an unprofessional staff encounter. Please know that this is not a level of service that we stand for and will be taken into consideration.Sincerely,Recordo Rediresponse Specialist

8/10 - 좋아요

Mayumi

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Check in went smoothly. The other tenants were very noisy.
2023년 8월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 30일
Hi Mayumi, Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I'm really glad you were pleased with your check-in process, however, please accept our apologies for any disturbance that may have hindered your experience with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Tamara

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I would never in life stay here again
2023년 8월에 7박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 12일
Dear Tamara,Thank you for your review following your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that you would never stay here again, which was truly saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 29일
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we are doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 - 별로예요

Paul-Robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Unmaintained. No cleaning. Smoking and dirty odor.
2023년 7월에 16박 숙박함
답변 제공: Chirell Rediresponse Specialist 님, 2023년 8월 17일
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean room, no cleaning and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

6/10 - 괜찮아요

JEREMY

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only one set of lights it was in the living room no lights next to the bed to see floors were dirty found a roach in the bathroom and it look like the floor hangup been swept
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

brittany

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 8월 14일
Hello Brittany,The staff at the HomeTowne Studios St. Louis - Airport/ N Lindbergh and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

2/10 - 너무 별로예요

Demetrice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 12일
Hello Demetrice, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 - 너무 별로예요

Mario

별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 10일
Hello Mario, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

2/10 - 너무 별로예요

Anita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 8박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 8일
Hello Anita, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 - 너무 별로예요

George

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt even get to stay. A nice expedia rep named jose got me a room at a differnt place because the "overbooked" while i was waiting for 30min for them to tell me i couldnt have a room. 5 different cockroachs crawled up and down tbe front desk
2023년 7월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 1일
Hello George, Thank you for leaving a review. You indicated that you were not pleased with your experience, resulting in your 1/5 score. The issues you brought to our attention regarding rooms being unavailable and insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 - 너무 별로예요

Dominique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is by far the most DISGUSTING establishment I have ever seen in my entire life. I am sleeping in a chair tonight at this extremely uninhabitable hotel. I am afraid to touch anything in here it is so grotesque. I was told by staff themselves they don’t clean unless you pay a fee and that most guests bring their own broom and mop to clean a room that they have PAID FOR! This is inhumane, this is probably illegal, and most importantly a threat to my mental and physical health. I will be reporting this establishment and the company as a whole to the BBB, the state board, the health inspector and every news and media outlet possible. I want an IMMEDIATE REFUND for the conditions I am being forced to stay in due to the lack of cleanliness and the lack of customer service I have received. Although one staff member is extremely sweet, I saw a roach in front of her and she told me to step on it!
2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 29일
Hi Dominique,Thank you for providing us with details about your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. The situation you described regarding the lack of cleanliness in the room, the lack of customer service received and the insect seen is truly regrettable. I am truly very sorry for your experience and the impression it left with you. Initially you are asking for a full refund and we want to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned and also provide the necessary coaching opportunity to ensure that no guest has this experience in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Johny

2023년 7월에 9박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 18일
Dear Johny,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. You indicated that your stay fell short of your expectations due to the possible lack of cleanliness. Please accept our sincerest apologies for the impact this might have had on your stay.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Mayumi

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had booked a room on Expedia for the weekend, as I had for the previous three weekends (for work). Last week, I noted in my review that the room had not been cleaned very well, but otherwise gave the facility good marks. When I arrived this Friday, I was told that 'the system was down', so I could not be checked in. I asked if I could pay cash and was told 'no'. After making me wait for an hour and checking in other guests ahead of me, I was assigned the exact same room I had on my last trip; in several years of traveling, I've never had that happen. When I finally was able to check in, I saw that the room had been cleaned, but it was patently obvious that the staff had decided to punish me for the review. I won't darken their door again.
2023년 7월에 3박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 28일
Hi Mayumi,Thank you for taking the time to write a review of your stay at HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and for being a recurring guest. On the other hand, the situation you described regarding the review you left on your last visit, not being able to check in due to system issues upon arrival for this visit, the wait time to be assigned a room and it was noticeably the same room is truly regrettable. We are very sorry for your experience. It’s important to note that we make an effort to thoroughly clean and inspect our rooms and we appreciate your comments as it will helped us to improve our guest experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Anyia

2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 13일
Hello Anyia,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t book it
Fake hotel , looks like a shelter for homeless people. Questionable people living there and nearby the parking lot. Everyone smoking , mostly weed.
2023년 7월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 22일
Dear Valued Guest,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 13박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 20일
Hello Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Arriane

별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 21일
Hi Arriane,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Mayumi

출장 여행
I use this property weekly, and it's reasonable value for the money, as well as being close to where I work. My past experiences here have been mostly good, but this week, the check-in was far more difficult than it needed to have been, and the room had only had a cursory cleaning; the linen was fresh, but there was several weeks worth of dust behind the chair and the bedside table, as well as a prior occupant's laundry. My needs are few, and I'm not particularly prone to be critical, but this was not good.
2023년 7월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 20일
Hi Mayumi,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I'm really glad you like our rates. However, please accept our most sincere apologies for the concerns you described regarding the room's cleanliness and check-in process which took longer than usual. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

6/10 - 괜찮아요

Tommy 님, ORLEANS

2023년 7월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 18일
Dear Tommy,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. We value you as a our guest and welcome your 8/10 score. You indicated that your stay fell short of your expectations due to the possible lack of cleanliness. Please accept our sincerest apologies for the impact this might have had on your stay.In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Siedia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I refused to stay here
I actually didn't stay at all. I ended up having to spend $194 because it was short notice. We had a late arrival once we arrived the outside grounds looked unkept and dirty. It took the person forever to come to the front desk. The front desk clerk was nice and I do understand it was very late. Once she gave me the key for the room. We unloaded our luggage and used the side entrance. There were empty beer cans and other trash on the side of the building. when we entered the side door, we noticed how unkept the facility looked. Upon entering the room before even stepping a foot inside i noticed how nasty the refrigerator looked, then a roach crawling across the floor. We immediately turned and left. Its disappointing because I stayed at this hotel years ago and how it has declined is sad.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 17일
Hi Siedia,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I'm really glad you found out staff to be nice, however, the situation you described regarding the appearance of the room and pests you encountered is truly regrettable. Please accept our most sincere apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.Sincerely,OnielRediresponse Specialist