Dear Jamie, We appreciate your feedback and apologize if any staff members did not meet your expectations. Providing friendly and welcoming service is a priority for us, and we'll address this internally to ensure a more positive experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Jay, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Also, our housekeeping team is checking your room and will work on the missed areas. Your feedback helps us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Alanda, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Kim, We're honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Nichole, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Randy, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciated the clean and well-maintained rooms for the price paid. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Rebecca, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Helga, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations regarding the amenities. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We are also sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We hope you'll give us another opportunity to serve you. Sincerely,Hotel Management

Dear Tommy, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for being our guest, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management

Dear Nichole, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Nicole, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Charlette, Thank you for deciding to stay with Extended Stay America for your recent visit to St. Louis. We are delighted you had a great experience, and your kind words, noting our clean environment and convenient location, are much appreciated. We take pride in providing excellent service and ensuring our guest's satisfaction, and we're pleased that the caring hospitality shown by our associates Isaiah and Gina was the highlight of your stay. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Guest, It is very disappointing to read about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered during your stay. We appreciate your feedback as it helps us identify areas for improvement. We will address these concerns with our team to ensure we deliver a more fulfilling stay for our guests moving forward. While we may not be able to change what you experienced, we're committed to improving our services and accommodations for future guests. We hope you'll consider giving us another chance to welcome you back so we can provide you with the seamless visit you deserve.Sincerely,Hotel Manager

Dear Aaron, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback is of utmost importance to us, and we take these matters seriously. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Dorrian, We are pleased you were impressed with our outstanding hospitality and accommodations here at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. Thank you again for your generous comments; we look forward to your next visit!Sincerely,Hotel Management

Dear Chad, We are delighted you had an excellent time with us here at Extended Stay America St Louis Westport Central. Our team is dedicated to providing impeccable services for our guests, and it is gratifying to know that you recognized the efforts of our devoted associates. It was our pleasure accommodating you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Laura, Thank you for reviewing your hotel experience with us. We appreciate your kind compliments to our staff for their hospitable service. However, we apologize for your allotted suite not meeting your expectations and for any oversight in our hotel areas. It is disheartening to read that your disappointment outweighs your satisfaction, and we hope you will give us another chance to restore your faith in us. Thank you for letting us know of the issues with your stay, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management

Dear Heather, We are sorry about the issues you encountered during your stay. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Lindsey, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and comfortable accommodations and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests.It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management

Dear Gus, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Jess, Thank you for evaluating your recent Extended Stay America visit. We aim to ensure an enjoyable atmosphere for every guest, and we are pleased we achieved this with our well-kept suites and impeccable service. Our team will certainly enjoy hearing your delightful compliments. Thanks again for the kind words; we hope to have the pleasure of hosting you again soon.Sincerely, Hotel management

Dear Dallas, Thank you for the feedback and for acknowledging the attentive services provided by our associates. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future.Sincerely,Hotel Management

Dear Tony, Thank you for staying with us and sharing your experience. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. As you mentioned that you liked our property, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Hotel Management

Dear John, Thank you for taking the time to review our hotel. We were disappointed to read about the cleanliness issue you encountered in your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the housekeeping team, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Lucas, Thank you for bringing this to our attention. It was disappointing to read your comments. What you described is typical of our service and the standards we usually maintain. We apologize for any inconvenience and thank you for your patience. We take these matters very seriously and will investigate how this has happened and will be taking appropriate actions. In the meantime, please reach out to us directly so we can have more details to resolve the issues. We hope to host you and provide you with our commitment to excellent services.Sincerely,Hotel Management

Dear Yang, Thank you for being our guest and your feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management