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햄프턴 인 세인트 찰스 세인트 피터스 여행 후기

2.5 out of 5
햄프턴 인 세인트 찰스 세인트 피터스
3720 W Clay St, St. Charles, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 474개" "
평점 8 - 좋아요. 1000개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 125개" "
평점 4 - 별로예요. 1000개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 44개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Virginia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues with our stay.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Brenda

좋아요: 편의 시설/서비스
Awesome
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Tina 님, Woodinville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty reasonably priced
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

nandakumar

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Bathroom door needs a lock Toilet won’t flush well
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 - 별로예요

Joshua 님, Belleville

단체 여행
별로예요: 숙박 시설 상태 및 시설
Tired facility, needs a refresh. Doesn't compare to most other Hampton properties. Staff, while courteous, had difficulty managing the reservetion details and double charged my card.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 - 너무 별로예요

Laura

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 - 좋아요

Diana

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice. lots of restaurants across the highway 1 mile away. Expected better internet for the price of this hotel. Lack of ease as to how to upgrade to work quality internet. Nightmare disconnects when trying to work from the room using a teams meeting disconnected repeatedly. I didnt think i would need to call ahead about this matter. Manager was unreachable about this issue. Could have had instructions in the room if you need to work from your room. I just assumed that for the price of this room this was not going to be a problem. i inquired about it the night before my meeting and got no help or instructions.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

Jonathan

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The carpet in the hotel room appeared it wasn't vacuumed in days. My socks were dirty after walking around in my room. There were many long hairs in the bathroom and embedded in the towels. The shower drain took a long time to drain and I couldn't finish the shower without the bathtub filling up with water.
답변 제공: General Manager 님, 2024년 3월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 - 너무 별로예요

Adam

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean& parking was great check in was smooth & checkout was excellent
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Layton 님, Acworth

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, clean and convenient location
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, nice breakfast. Good for 1 night passing through.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from check in to my stay there& check out was great& breakfast was good& ladies working in breakfast area was excellent.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not honor my Expedia booking when I went to check-in. Said they had no availability. No other explanation was given. Would never book at this Hampton Inn and may never book at any Hampton Inn in the future.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 - 훌륭해요

Marilyn

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay very much no issues at all.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

Richard

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We picked this hotel because it had a hot tub, but when we checked in we were tild that the hot tub has been down for some time now and dont know when it would be fixed. I wish the website stated that because we wouldve never stayed there. When we arrived they assigned us to a dirty room but it was fixed without an issue. For being a hotel by hilton, it felt more of a motel then a hotel. Staff was nice and friendly just the property was not what we expected.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 - 훌륭해요

Alice

Great place! Clean and up to date!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

Carl

좋아요: 직원 및 서비스
Needs to be refurbished. Shower control was stiff and didn’t shut off on first try. Toilet required multiple flushes to dispose of all waste. High fan setting on thermostat did not work.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Elise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff when above and beyond when I lost something in our room and didn't realize until after check out. Housekeeping noticed in the sheets and was able to find my son's SMO braces.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, beds were comfy, staff were very friendly. Breakfast was great! We didn't have time to enjoy the pool but looked nice.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Mary

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Israel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice with a some hiccups
Having no vending on each floor is very inconvenient. I do not want to go down to the lobby in my PJs if I decide I want a latte snack. Do not like this about this hotel. Also we have an EV and was told that you have a charger. The charger did not work. It was out of order. We had very little charge when we arrived and we had to drive even further to charge. The service was on point and the room was nice. Also the hot tub was down ☹️
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

Angela

가족 여행
별로예요: 숙박 시설 상태 및 시설
Could be better
I had two rooms booked. One for myself and one for my mother. My daughter requested conjoining rooms and to our luck they had one available. The bell carts at this location are a third of the size of a normal bell cart and took me several trips. The rooms are set up differently than what we are used to.To start, the bathroom has a barn door with no lock. My mother's bathroom door didn't even slide closed because the track was uneven causing the door to be slid across the floor. Second, we thought there was no closet, but later found it behind a curtain near the outside wall. Third, one of the door knobs to the conjoining room fell off everytime you tried to open the door. The doors between the conjoined rooms were dirty on the inside. Fourth, the mini fridge in both rooms did not cool so we had no way to cool our food. To top it off, after I got into my pj's the smoke alarm began to beep. I waited around wondering if I could still sleep with the noise and hoping that maybe it would go away... but it didn't. So, I got dressed and headed to the front desk. The night clerk was unable to find any spare batteries. The only thing they could offer me was to switch rooms. With a brand like Hampton, one would expect the rooms to be in tip-top shape, but that was not what we received. Upon check-out, the manager offered us points as compensation, but because I booked through a thrid party and got a promo on my rooms I could not receive compensation.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

Jon

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Meh. You won't regret it, but you won't enjoy it.
The Good: Complementary apples in the lounge Water bottle refiller Fitness facility with good set of dumbells Breakfast area stayed open overnight, some snacks, a microwave, and a toaster The Bad: Apathetic staff Pool heater not working Pool towels the size of a hand towel Hot tub not working One fitness facility AC not working Room AC sounded like it was going to explode Staff would not make a second room card for a family of four Tub covered in hair, like someone just shaved and didnt wash out the hair Room window shade would not close Asked for extra towels, they never came Bedside outlet broken
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 - 좋아요

Lorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Phillip

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very handy for our family visit. Hamptons have it all together!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 - 괜찮아요

Rodrigo 님, San Angelo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Called the front desk before check in and they put me on hold to then hang up on me after waiting a sold 10 mins. Found a syringe behind the TV. Had to go up to the front desk 3 times to have our room key re activated.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

8/10 - 좋아요

craig

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over 15 minutes to get checked in and for staff to man the desk at around 5:25 pm 2 Dec, Person showed up around 5:43 pm. Tea and hot coca available while waiting at a vacant front desk. I knocked, and called with no response to either.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

4/10 - 별로예요

DINESH

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Main Doors were locked and werent unlocking even with key during night time. Rooms are very old. Some staff were good during night. Some werent helpful at all. Felt like motel 6 and over paid for it. Definetly not hamptons reputation
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

4/10 - 별로예요

Andrew

2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 - 너무 별로예요

Darlene

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Tried to check inn at 2:30 room was not ready and didn’t know when it would be ready. Returned at 6:00 no one at front desk, waited, had to knock on desk to get attention. Young man looked like we woke him from a nap!!! We were suppose to have a king bed and it was a queen. Room was small ment for single person. Not our usual Hampton Inn!!!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

10/10 - 훌륭해요

Molly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall nice stay
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

julie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was OK - the first room we went too was having work done in it - ladder and tools in the room- and key cards were not working for entire stay. Staff had to let us into room every time. Very challenging- but we managed.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

Abbie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 - 좋아요

PHILIP M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good and location was good to where we wanted to be.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 - 너무 별로예요

Patrick

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

2/10 - 너무 별로예요

Doris

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

6/10 - 괜찮아요

Jim

연인과의 여행
좋아요: 편의 시설/서비스
Door "bang" when shut. Woke up 5:30am with banging doors. Double charged for room & trying to get my money back. Computer was not working at check in. Front desk people not friendly. Nice people working breakfast area & food was good. No eating places near the hotel...rather out in no man's land.
2023년 11월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 11월 25일
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the door noise and are sorry to hear about the disturbance you experienced due to banging doors. Regarding the double charge, we recommend contacting our management team directly for assistance with your refund. We apologize for the inconvenience caused by the computer issue at check-in. Our front desk staff typically strive to provide a friendly service, so we regret if this was not the case during your stay. We appreciate your positive comments about our breakfast and will pass them along to our staff. While we are located in a more secluded area, we hope this did not hinder your overall experience. Thank you for choosing to stay with us.

4/10 - 별로예요

Elaine 님, Mt vernon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed here about a month ago. Key cards did not work. After 4 trips, from 3rd floor, still did not get a key. Manager had to let us in room at midnight. So, we give it another, our last try, and key cards still no not work to first room. We exchanged rooms, no remote for tv. Manager took one from another room, does not work. Finally found one that worked. Light bulbs burnt out in several lamps, turn bath on for a shower. Water won't shut off, shower head did not work. Had to get manager to shut water off, as knob, stuck. Will never stay at another Hampton. The stress, the fact that we are traveling with an older person that has anxiety, heart and breathing problems, just caused unnecessary anxiety for us.
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 11월 25일
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay with us. We understand how frustrating it can be when key cards do not work and appliances are not functioning properly. We have shared your feedback with our management team to ensure that these issues are addressed promptly. Your comfort and satisfaction are important to us and we apologize for any unnecessary anxiety you may have experienced. We appreciate your feedback and will strive to improve based on your comments.

8/10 - 좋아요

Bonita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place served it's purpose. The staff was very friendly and the room was clean. However, if you need a closet to hang up anything or an iron, you are out of luck.
2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 11월 24일
Hello Bonita,Thank you for taking the time to provide us with your feedback. We're glad to hear that our staff was friendly and that your room was clean. We apologize for any inconvenience caused by the lack of a closet and iron. We appreciate your valuable input and will take it into consideration for future improvements.