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베스트 웨스턴 세인트 루이스 에어포트 노스 호텔 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 세인트 루이스 에어포트 노스 호텔 & 스위트
323 Taylor Road, Hazelwood, MO

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 491개 이용 후기 중 180개" "
평점 8 - 좋아요. 491개 이용 후기 중 107개" "
평점 6 - 괜찮아요. 491개 이용 후기 중 70개" "
평점 4 - 별로예요. 491개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 491개 이용 후기 중 81개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Erika

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the worst place I've stayed. First I was charged 2 times for my room. I tried to address it with front desk. The lady was No help stating they only billed me once showing me the computer screen. I had my bank app open trying to show her where it came out twice. I was asked to swipe my card a second time because the young lady said it didn't go through on her end meanwhile I was telling her ok but it went through on my end. I should've requested a refund and left then. Second my fridge didn't work and it took 2 hrs to fix that. Third and final straw there was a competition in town with a lot of kids. They ran the halls half the night playing and knocking on doors. My fridge died again and I requested to be moved to a different floor. It never got fixed and of course they never moved me. After being billed $337.16 twice and no rest I will definitely be contacting my bank. One thing I will not do is argue about my money
2024년 4월에 2박 숙박함
답변 제공: Kelly 님, 2024년 4월 22일
Your business is very important to us and we value your feedback. We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience in the future. I have confirmed the charges posted for your stay are correct and any pending authorizations should be clearing up depending on your institutions authorization hold policy.

10/10 - 훌륭해요

jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed w wife n grandkids. They loved the pool. Breakfasts were good. Safe neighborhood. Nice stay.
2024년 4월에 3박 숙박함
답변 제공: Kelly Ann 님, 2024년 4월 15일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Arianna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kelly 님, 2024년 4월 8일
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Jamie

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to the venue i was there to attend. There were no towels available for 2 out of 3 days, the sink in room 316 has a leak under the bottom which is what we had to use the towels for. The toilet rim had dry urine around it as well as the mirror was dirty. The air unit has molded food in it (visible) smelled when heat/air was in use.
2024년 3월에 3박 숙박함
답변 제공: Kelly 님, 2024년 4월 1일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Jamar

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Our room had not been cleaned properly. The bathroom mirror had old splatter on it. The toilet wouldn’t stop running every time we flushed it unless we took the lid off the tank and fixed it. The floors looked as if they hadn’t been vacuumed or cleaned in a very long time and the desk area had crumbs on it which means it was never wiped down after the previous guests. Breakfast was good, staff was friendly and nice.
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 3월 25일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Team Bolivar 님, 2024년 3월 8일
Thank you!

10/10 - 훌륭해요

Bethany

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shawna 님, 2024년 3월 4일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Charlotte

2024년 2월에 2박 숙박함
답변 제공: Kelly 님, 2024년 3월 25일
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Jedidiahn

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Attempted to call the hotel multiple times during the day of my check in and the phone number provided was forwarding to a dead extension. Additionally, our first room’s heater sounded like a disease engine trying to start and was only blowing cold air. The second room didn’t have a tv and the door to the bathroom looked like it had been attempted to be forced open. Luckily the third room was acceptable and the staff was trying their best to find a room that was acceptable. .
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 18일
I truly am sorry for the issues you had with your stay. This is not the norm for us and I hope you give us another chance to impress you with our service

6/10 - 괜찮아요

Garrett

출장 여행
별로예요: 직원 및 서비스
I arrived at 9:30pm and had to wait 30 minutes for someone to appear at the front desk so I could check in. That's outside the bounds of propriety.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 18일
Thank you for your message. The agent was assisting a guest for the 8 minutes that you were at the desk. We truly apologize for the length of time that it took to get you checked in.

8/10 - 좋아요

Chandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visit very frequently...live it but thw bot water sucks lbvs
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 18일
Thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Chandra

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff 💕
2024년 1월에 1박 숙박함
답변 제공: Shawna 님, 2024년 2월 7일
Thank you, Chandra! We're thrilled you had a great stay with us and enjoyed all the amenities we have to offer. We hope to have you again soon so we can continue demonstrating our 5-star worthy service! Safe travels from all of us here at Best Western St. Louis Airport North Hotel & Suites.

10/10 - 훌륭해요

harold

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager was very nice
2024년 1월에 1박 숙박함
답변 제공: Shawna 님, 2024년 1월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Saba

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Shawna 님, 2024년 1월 27일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Rosalind

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Shawna 님, 2024년 1월 2일
Happy New Year Rosalind and thank you for starting it out with a great rating on Hotels.com. We truly appreciate you taking the time to share with us that you enjoyed your stay. We look forward to your next visit to our area and wish you safe travels.

4/10 - 별로예요

Maria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Works for one of the cheapest nights around, but need to learn my lesson - that I don’t like to see a layer of dust on lamps, & bunches of hairs on desk chair. Not sure if all hotels have such thin walls or the caliber of the guests that come to budget hotels - loud TV & party type noise until 3am:( I’ve never really experienced such bad pillows - they looked good & sheets/bedding was clean, but the pillow stuffing was misshapen & quite bad. We should've asked to change rooms when we saw the low water pressure when flushing toilet … And sure enough by early morning, backed up - asked for plunger - didn't fix it. Used lobby bathroom. Little fridge barely had any juice, even when we turned it all the way- very grateful kind staff stored our supplies in lobby fridge. Lobby & hallway carpets clearly needed vacuuming & stairwells gross/bugs. We LOVED that it had an EV charger- main reason why we picked this hotel (just one - so grateful was available). But I would rather sit at a charge station down the road than pick this 2-star place again.
2023년 12월에 1박 숙박함
답변 제공: Shawna 님, 2023년 12월 31일
My apologies Ms. Maria that your stay was not up to our standards. I have shown this to the housekeeper that cleaned your room and used this as a training for her to make sure that this doesn't happen again. I truly hope that you will give us another chance to wow you with our hospitality as this is not the norm for us. I wish you safe travels and a Happy New Year.

6/10 - 괜찮아요

Matthew

Room was not ready when arrived at 10 PM. Got to room, pullout bed had no sheets or pillows for my kid.
답변 제공: Shawna 님, 2024년 2월 7일
Hello Matthew, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 - 좋아요

Marcy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Airport Best Western
Hotel staff was very friendly. Bed was comfy. Shower was awesome. Tv didn’t work well but we didn’t care.
2023년 12월에 1박 숙박함
답변 제공: Shawna 님, 2023년 12월 29일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We apologize that Direct TV was updating their systems during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Carter S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Shawna 님, 2023년 12월 19일
Dear Carter, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 - 훌륭해요

Maria

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Shawna 님, 2023년 12월 19일
Dear Maria, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

4/10 - 별로예요

Felicia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the Best Hotel
Upon arrival we were charged a $250 deposit, however, the room wasn’t worth that much. I had a fridge that didn’t work. Both, the tub & sink, were easily filled with water because it was clogged. The tub overall was not the best looking. There was a kiosk for customer service, yet we were still waiting for service here & there. I was told they would release my deposit immediately after checkout, but I had to call them hours later for them to release the funds.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
Hello Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 - 좋아요

Joseph

출장 여행
I would stay here again
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, quiet, and the staff was helpful. The breakfast was good with different selections. Our room was spacious had a microwave, refrigerator and a small dining table with chairs. We also had a pull out sofa bed in addition To our king bed. There was a shooting across the street at another hotel the last night of our stay. Our hotel had a security guad on duty and he was making regular rounds to ensure our safty so we felt safe. There aren't any places to eat in the immediate area around the hotel, but there are places a short drive away (5 min). to our king bed.
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Rich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean side door entrance nice
2023년 11월에 1박 숙박함
답변 제공: Shawna 님, 2023년 12월 19일
Dear Rich, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Stay
The staff is Ahhmaazzing!!!!! Polite, courteous, friendly and very professional!! I will definitely be staying here again!
2023년 11월에 1박 숙박함
답변 제공: Shawna 님, 2023년 11월 20일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Venika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Shawna 님, 2023년 11월 21일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don't recommend!
Stained carpet, noisy till 3am in the morning. Card key machine was not functioning therefore the front desk said they would bring us keys, Never got them. Absolutely no concern for customer service. To top all that off the TV didn't even work. Usually have a good experience with Best Western but this one was a bad one.
2023년 11월에 1박 숙박함
답변 제공: Shawna 님, 2023년 11월 20일
Hello William, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. Our area was in an Internet outage with AT&T which impacts the key machine and this was not fixed by them until 4AM. This also had an impact on Direct TV. We apologize for this as it was out of our control.

2/10 - 너무 별로예요

Ashley

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
😬
Front staff was friendly considering it was late. Around 9 we were greeted by doors slamming and yelling. It sounded like a party next door. We woke up for our flight at 2:30 and at 2 they were still being loud enough for us to make out words and to wake us up throughout the night. Not our favorite stay.
2023년 11월에 1박 숙박함
답변 제공: Shawna 님, 2023년 11월 20일
My apologies that the guests near you were loud. We always encourage you to contact the front desk as our security is more than happy to speak to the guest and ask them to keep the volume down. We are concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 - 좋아요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Affordable stay
Upon arrival we were informed the internet was down. We’re unable to give us keys to our room so let us in. No wifi or cable the entire stay. Booked a family room with bunk beds for kids, blankets were see through and children were freezing. Breakfast was ok for continental. Other than this the stay was good beds were comfortable and shower and bathroom were clean.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
We are so sorry that the Internet Outage in our area impacted your stay. I will check the AC/Heating unit in your suite as the family suites have separate units in each of the bedrooms for comfort.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Shawna 님, 2023년 11월 17일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Robert

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 6일
Hello Robert, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us.

8/10 - 좋아요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 11월 6일
Thank you for the kind words! We appreciate any opportunity to hear from our customers and do our best every day to ensure that our guest needs are met and heard. We would be happy to share your feedback with our team. If there is a specific interaction that you would like to share with us, please feel free to send us the team members name so we can give that associate some props! Have a great rest of your day!

10/10 - 훌륭해요

Steffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel. Have booked with them in the past and plan to schedule more visits in the future 👍☺️
2023년 10월에 1박 숙박함
답변 제공: Shawna 님, 2023년 10월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Thomas

2023년 10월에 1박 숙박함
답변 제공: Shawna 님, 2023년 10월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Shari

2023년 10월에 1박 숙박함
답변 제공: Shawna 님, 2023년 11월 17일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
Stayed for 1 night, but front desk employee was very friendly and professional. Room and bathroom was very clean. Very comfortable and quiet. Will stay here again if I come back for a business trip. Thank you!
2023년 10월에 1박 숙박함
답변 제공: Shawna 님, 2023년 10월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Shawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shawna 님, 2023년 10월 24일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Paeder

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Booked a suite that was supposed to have 2 queen beds a and full size sofa bed. The sofa bed was twin size and it was absolutely disgusting, so dirty and old. The mattress looked like it belonged in a prison. I couldn’t sleep on, slept on the floor. The whole hotel is old and dirty and has a funny smell about it. The only saving grace is the staff, they are extremely helpful and friendly and they go above and beyond to help.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Hello Paeder party, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms were terrible the carpets were stained and they had a terrible odor tv didn’t work in one room so they changed rooms and the other room was worse. I’ll never stay here again or recommend this place to anyone.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 5일
We are sorry that your stay was not up to par.

4/10 - 별로예요

Julie

별로예요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 5일
Thank you for taking the time to leave us feedback. We truly appreciate it and look forward to your next stay

6/10 - 괜찮아요

Audrey

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I always book a hotel with a pool because I do physical therapy in the water. Pool was closed. They need to be transparent with this because it is important to some people.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 5일
Our apologies that the pool was closed for unplanned repairs.

6/10 - 괜찮아요

Felicia

출장 여행
좋아요: 숙박 시설 상태 및 시설
It was good. I like this hotel. Just this time. Remote control didnt work. My room was not cleaned, stayed 4 nights and cleaned myself until I talked with the manager. No refrigerator in room 300. Again I like this hotel and will return because it is convenient, and the breakfast is good.
2023년 9월에 4박 숙박함
답변 제공: Shawna 님, 2023년 10월 5일
Hello Ms. Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

4/10 - 별로예요

Whitney

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Hello Whitney, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

10/10 - 훌륭해요

DEVON

2023년 9월에 1박 숙박함
답변 제공: Shawna 님, 2023년 10월 5일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Shawna 님, 2023년 9월 14일
Dear Sarah, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will definitely be happy to hear this as well. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your rating and we look forward to seeing you again.

8/10 - 좋아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My Staycation
The Hotel was nice, clean, and the staff were very nice and accommodating. The mattresses were somewhat uncomfortable. And I was surprise there were no phone/device ports for charging your electronics. Although it was a standard toilet, it was very low to the floor.
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Cheyenne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a slight issue at check in with our key not working but thankfully staff was extremely helpful and got us a new room right away. The pool was down during our stay but that was okay. They were actively making repairs when we got there. The room was very clean and we enjoyed our stay very much!
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Terry

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to clean outside near the auto repair shop
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Thank you for letting us know. Safe travels!

10/10 - 훌륭해요

Mario

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

Jillian 님, Chicago

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon check-in, the staff at the counter was satisfactory. We got to our room and discovered the toilet did not flush. I called down to the front desk several times but got a busy signal each time. My husband was able to fix it by turning on the valve. Then a large cockroach crawled out from the tub drain. I didn't sleep well for fear of having bugs crawling on me and they provided no extra linen for the pullout bed. We decided to pass on the breakfast provided in the morning. I refuse to eat where there is an infestation. Finally, i almost stepped in vomit on my way to my car. Will never return or recommend this hotel.
2023년 9월에 2박 숙박함
답변 제공: Front Desk Supervisot 님, 2023년 9월 13일
Hello Jillian, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further.