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퀄리티 인 & 스위트 카세이빌 - 세인트 루이스 여행 후기

2.5 out of 5
퀄리티 인 & 스위트 카세이빌 - 세인트 루이스
2180 Patricia Dr, Caseyville, IL

이용 후기

6.0
평점 10 - 훌륭해요. 400개 이용 후기 중 70개" "
평점 8 - 좋아요. 400개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 400개 이용 후기 중 84개" "
평점 4 - 별로예요. 400개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 400개 이용 후기 중 86개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Arren

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
The staff was not helpful at all. In the morning the breakfast was COMPLETELY out of food and cups, so I stood at the counter as the person on staff was talking on his personal cell phone in the back. I was there for the eclipse, so Monday morning I told the kids we couldn't swim, as it was open and unlocked. That evening my kids wanted to go for a swim and the lights were shut off and the doors locked. I called down the the staff and was told, "The pool is only open on Fridays and Saturdays". Talk about crushed. The ONLY reason I booked this one was because of the pool. Other issues. I was in a suite, the couch had a different cable service than the main bedroom. Only one channel (ABC) worked in the room. The phone didn't function in the room either, so if I called the front desk it had to be from my cell phone. The only saving grace was the bed was decently comfortable, which I guess is all you can expect. Except the rates were MUCH higher for the eclipse than they are any other Monday.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Christina 님, Kansas City

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was roaches inside our room couldn’t sleep kids running around all night on top of us
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Norvella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
enjoyed the stay
2024년 3월에 2박 숙박함
답변 제공: DP 님, 2024년 3월 31일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Willear

2024년 3월에 1박 숙박함

4/10 - 별로예요

Gregory J

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was comfortable. Both the sink and tub sink drained extremely slowly. The bathtub facets were loose and moved at least 2 inches. The breakfast had almost nothing. When we asked about getting some yoghurt, she only brought out 4 which were gone in 20 seconds.
2024년 3월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 31일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Dorothy A. 님, Darling

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Holy experience was horrible. Everything in our room was dirty. Nasty couldn’t take a bath because the bedroom was dirty. Half of the light fixtures. Didn’t work in the room like the froze today. Heat was not working the more we turned it up the cold you got. Took money off my debit card for unnecessary stuff didn’t on the agreement as priced on Expedia recommend.
2024년 3월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 31일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

A S M Touhidul

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Tikina 님, Douglasville

2024년 2월에 2박 숙박함
답변 제공: DP 님, 2024년 3월 31일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 - 별로예요

Sandy

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was dusty. The guy checking in was rude as I walked in I had to tell him that I was checking in. The door didn’t lock with the dead bolt.
2024년 2월에 1박 숙박함
답변 제공: Dp 님, 2024년 2월 23일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Jadin

아이를 동반한 가족 여행
It was half clean… the bed and floor were clean , but had hair throughout the bathroom, the tub had quite a bit of build up, and it appeared as if the bottom of the toilet hadn’t been cleaned in a while. Also… as soon as we turned the lights out to go to sleep, roaches started crawling out..
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Kyle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Emily

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst 1st family vacation stay
The room was smaller then what was in the pictures, the rating on hotels.com is way off compared to google. Pets are not allowed though it says they allow on their website and hotels.com. The quality of the beds were terrible, some had large brown stains, the pullout bed from couch had no sheets and one of the beds we had was broken so it sunken in on one side. We found a large roach in our room and they did nothing for it. Also had to fight teeth and nails to use the pool and was told by the hotel staff to do the f*ck we want after telling them we are giving them a bad review for how they treated us. Staff was not friendly. We have their behaviour on video! The elevator was heavily outdated and some of the buttons were not operational. The carpet in hallways were dirty and tears and holes throughout in some areas. Also found the wrapped condom in the night stand drawer. Tv was outdated, seemed more like a computer monitor. The toilet in our suit was lower than an apartment size, and the sink was outside of the bathroom along with the light for the bathroom. We will NEVER RECCOMEND OR STAY in this brand of hotel again.
2024년 1월에 3박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 2월 23일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 - 별로예요

Randall

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found a bed bug on the shower curtain plus you look at the ceiling in the bathroom the paint wad peeling off and the floor was dirty in the bathroom.
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible housekeeping; uncomfortable
Stay away from here at all costs if possible. There are better hotels that are not that much more.The bed had a very deep impression in it and had disgusting stains all over the mattress.There was trash left behind the nightstand that had probably been there for a very long time.The coffee pot had a used coffee pod that had mold growing all over it.The toilet did not flush properly and had brown marks on the sides.The complimentary toiletries were half empty.The housekeeping here is terrible.It is like all they do is come through and replace the towels.I am not even sure if they replace the bedsheets.The internet is terrible too.This place costs way too much for the poor service(really, lackof) that they provide.There was a guest telling the manager that there were a lot of roaches in the hotel.Instead of paying for a proper treatment, they resort to using glue traps behind the TV.I will never stay here again and will advise everyone else to not stay here today.
2023년 12월에 5박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Oscar

가족 여행
별로예요: 숙박 시설 상태 및 시설
No había agua caliente y no me dieron una mejor tarifa por tal situacion
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Sarah

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

DeAsia

좋아요: 직원 및 서비스, 편의 시설/서비스
답변 제공: Dp 님, 2024년 2월 23일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

LaTasha

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has Roches pretty but dirty very dirty an
2023년 12월에 2박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 - 훌륭해요

Money

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of people say it’s a bad hotel but honestly the breakfast was good the bed felt amazing. Obviously not your 5 star hotel but definitely worth the budget we had
2023년 12월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Samantha

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
...
2023년 11월에 2박 숙박함
답변 제공: DP 님, 2023년 12월 5일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Eric

2023년 11월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 29일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Jesse

좋아요: 직원 및 서비스, 편의 시설/서비스
Personnel was friendly and informative. It was ordinary and without frills, nice.
2023년 11월에 2박 숙박함
답변 제공: Dp 님, 2023년 12월 2일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Monica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I, didn't like the fact they told me my reservation, was cancelled when they wasn't. I, didn't like the fact they put me and my kids, out and only agreed to give me some money back. I'LL, NEVER FO BACK THERE AGAIN AND I, FEEL LIKE SOME OF THE WORKERS WAS RECIST
2023년 11월에 3박 숙박함
답변 제공: Dp 님, 2023년 12월 2일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Brian

연인과의 여행
별로예요: 편의 시설/서비스
Bathroom needs updated, breakfast was not like advertised on the website. Refrigerator didn’t work, small tv with poor selection & was lines flashing across the screen when trying to watch it. Understand that it is cheap stay but definitely needs to be updated and be truthful about what they offer. Was clean & quite .
2023년 11월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

RaSheda

출장 여행
2023년 11월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 - 훌륭해요

Michael Ray

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Waffles are too die for
Very comfy slept all thru the night. Which is rare for me. Woke up to the best waffles ever
2023년 11월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 15일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay ever
No one was at the desk. I had to wait 15 mins to see some. They charged my card twice because there machine didnt work correctly. The bathroom was roach infested. the rest of the room had many roach traps. One light didn't work. Cigarette burns on bed sheets. No lights in the pool area i swam in the dark. Next morning i woke up with bug bites throughout my body. No breakfast or coffee was made during the time they listed. These were the amenities that were listed when I choose this hotel. Name of the hotel is called quality hotel. Guess it stands for no quality or poor quality. Never again though
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 11월 15일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 - 훌륭해요

Emilio

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 22일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 - 별로예요

Darius

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price, this isn't a horrible deal. There is a feeling that the bare minimum is being met across the board. My TV did not work, the breakfast was deficient in quality and I had a pair of airpods stolen out of my room by what I assume was staff. A 5-star hotel can have a staff member causing trouble, so I don't blame the hotel. The real issue is the lackluster response.
2023년 10월에 2박 숙박함
답변 제공: DP 님, 2023년 10월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Jesse

좋아요: 직원 및 서비스
별로예요: 청결 상태
Fine for the price.
This was my first room upon checkin. I was able to change rooms however and the new one was fine.
2023년 10월에 1박 숙박함
답변 제공: dp 님, 2023년 10월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Dallas

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Dp 님, 2023년 11월 15일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Drason

별로예요: 숙박 시설 상태 및 시설
Worse Than a Third World Hotel
When we checked in there was a sign stating that the elevator was out. When asked if we could have a first floor room we were told no. The stairs we had to take smelled like a Mexican restaurant and were filthy. They also required an additional $100 deposit. I don’t know what they did with it because it wasn’t spent fixing the broken things in the room. When we went inside our room the only two things that worked were the toilet that flushed and the bed was horizontal. There were lights that didn’t work or were burnt out, the fridge was not cold, the tub had stains all over it, the chairs were broken, and the water tasted nasty and had a smell. The blankets on the bed had stains as did the floor. It was red. I am not sure if it was make up or blood. We were so tired that we went to bed almost immediately. I did call about an extra blanket. I was told that he was checking in someone and that he would check. After about a half hour I called and got no answer, so I made do with what we had. That was fine as the air conditioner/heater didn’t work either. Even the fan would not stay on. Bottom line, I have stayed in third world hotels that I would rate above this hotel.
2023년 10월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Carla 님, Joplin

2023년 9월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 31일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The man that checked us in was very nice and polite but the condition of the room was not the greatest. It’s very outdated needs work the room smelled like old dirty carpet. The refrigerator was not working so we couldn’t use it. We saw a bug what it looked like to be a cockroach crawling on a door. The elevator was out of order so you have to use the stairs. You can tell the house keepers try their best in keeping it clean but they can only do so much.
2023년 9월에 2박 숙박함
답변 제공: DP 님, 2023년 10월 3일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Eric

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the front desk they gave me two different rooms that had not been cleaned. The 3rd room they gave me didn’t have towels or bathing soap. TERRIBLE EXPERIENCE!
2023년 9월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 22일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Robin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator was broken and stair wells were dirty. The pull out bed was disgusting and we all crammed into 2 beds. It is definitely a cheap hotel
2023년 9월에 1박 숙박함
답변 제공: Dp 님, 2023년 10월 3일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice place
2023년 9월에 1박 숙박함
답변 제공: Dp 님, 2023년 10월 3일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn't recommend
The hotel bathroom was not really clean. The toilet you had to hold the handle to flush. The third floor ice machine didn't work. The front desk clerk was friendly
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 10월 3일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Kim

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We asked for sheets pillows and blanket for the pull out sofa and they told us they didn’t have any blankets .. how do you offer a pull out sofa but no linens for it ?
2023년 9월에 1박 숙박함
답변 제공: Dp 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 - 너무 별로예요

Chenise

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were not clean & check in process was not good
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 - 훌륭해요

Judy L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
There’s been some remodeling that was nice for an older hotel. Staff friendly and helpful. Just needs a better breakfast…toast and bagels would be nice. Just had Twinkies and Ding Dongs.
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty & bugs in the room
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 - 별로예요

John

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was fair. Hallway steps smelled horrible. Free breakfast was cheap
2023년 8월에 2박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Enrique

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
me gusto que las tiendas estan cerca, lo que no me gusto es que no hicieron la limpieza durante nuestra estancia alli, solo tendian la cama y ponian toallas limpias, pero no limpiaban el baño y los espejos estuvieron siempre sucios,
2023년 8월에 5박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 - 훌륭해요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 직원 및 서비스
Nice area. Quiet. Room had a smell, so we informed the desk. Previous occupants obviously did not abide by the No smoking of ANYTHING rule, that left the smell. Nice quiet breakfast. Can use a little more cleaning, but was a good place to stop for the night.
2023년 8월에 1박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 - 괜찮아요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Was an average stay. An older hotel, but still kept in decent enough shape. I had no issues with the room other than the fridge not being cold enough.
2023년 7월에 2박 숙박함
답변 제공: DP 님, 2023년 9월 4일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.