스튜디오 스위트, 킹사이즈침대 1개 | 암막 커튼, 방음 설비, 다리미/다리미판, 무료 유아용 침대
예약 가능 여부 확인

소네스타 ES 스위트 세인트루이스 - 체스터필드 여행 후기

3 out of 5
소네스타 ES 스위트 세인트루이스 - 체스터필드
15431 Conway Rd, Chesterfield, MO

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 523개" "
평점 8 - 좋아요. 1001개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 124개" "
평점 4 - 별로예요. 1001개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 50개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

SungJin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다
가족여행을 갔는데, 깔끔해서 만족합니다.
2019년 12월에 2박 숙박함
답변 제공: Bill 님, 2020년 1월 22일
Hello SungJin, Thank you very much for the awesome review!

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Place
2024년 4월에 2박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 4월 17일
We appreciate your feedback, thank you for staying with us.

4/10 - 별로예요

rebecca 님, Gloucester

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn't clean very well no house keeping things were broken not kept well
2024년 3월에 7박 숙박함
답변 제공: Dalal Ali 님, 2024년 4월 17일
we appreciate your feedback, we are an extended stay property and housekeeping is done if you stay for 14 days or longer but if you had requested for it then we would have been happy to assist you. Thank you for staying with us.

10/10 - 훌륭해요

Ray

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of room and utensils.
2024년 3월에 1박 숙박함
답변 제공: Sonesta ES Suites 님, 2024년 4월 8일
We appreciate and value your feedback and look forward to serving you again.

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Sonesta Suites 님, 2024년 4월 8일
We appreciate and value your feedback and look forward to serving you again.

2/10 - 너무 별로예요

Josh

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible stay all around. As a family of 6 we had to move rooms multiple times at the end of a very long day because A/C had broken and then the next room smelled terrible due to smoking - finally got an acceptable room the 3rd time. Wasn’t offered any compensation for the inconvenience. Will never stay here again.
2024년 3월에 1박 숙박함
답변 제공: Sonesta Suites 님, 2024년 4월 4일
We appreciate and value your feedback

10/10 - 훌륭해요

Vunsin 님, Kalamazoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the 2-bedroom suite with the loft and it worked perfectly for our family of three. We each got our own bed and it was really nice to have two bathrooms, a kitchen, and a dining area. We loved all the space! The only complaint is that in the pictures, there was supposed to be a set of double doors for the downstairs bedroom, but there were no doors in our unit, so when you open the main door, you can see the two beds. And when somebody else is in the living room or in the kitchen, they will disturb the people sleeping in the downstairs bedroom.
2024년 3월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 31일
We appreciate and value your feedback and look forward to serving you again.

8/10 - 좋아요

Irina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
a very good sized room, nice kitchen and sitting area, good breakfast
2024년 3월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 31일
We appreciate and value your feedback and look forward to serving you again in the future,

6/10 - 괜찮아요

Antonio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was not very welcoming. Free breakfast was terrible. Food was cold and had to ask for refills frequently for food/items (ex. Coffee was out, no plates, juice needed to be refilled, all food was cold). Suite was fair in condition.
2024년 3월에 2박 숙박함
답변 제공: Sonesta Suites 님, 2024년 3월 29일
We appreciate and value your feedback and look forward to an opportunity to serve you again

2/10 - 너무 별로예요

Marcus

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sonesta Suites 님, 2024년 3월 29일
We appreciate and value your feedback. If at any time you are unhappy, please call the front office and we would be happy to make it right.

10/10 - 훌륭해요

Vunsin 님, Kalamazoo

2024년 3월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 4월 15일
Thank You For Staying at Sonesta ES Chesterfield

10/10 - 훌륭해요

Jennifer

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was perfect for what I needed for a business trip I took and also that my family came with me. It was in an easy to access area and was a very spacious room. Staff was friendly and kind. Only downside would be the parking and there wasn't actually anything to cook with or eat off of in my room. The room came with a little kitchen and I was hoping to have some meals in it but we ended up eating out a lot because there was only one pot in the room and that's it. The parking at night was also limited. I got home late and had to park far from my building. Other than those 2 things, the room was great.
2024년 3월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 26일
We appreciate and value your feedback and look forward to seeing you again in the future.

10/10 - 훌륭해요

mia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, check in was easy, and the rooms were clean. The deposit I felt was a little high at first but after looking at the rooms it was worth it to ensure people don't tear them up. I will be staying at this property again
2024년 3월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 25일
We value and appreciate your feedback and look forward to your stay.

10/10 - 훌륭해요

Katherine

2024년 3월에 5박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 4월 15일
Thank You For Staying At Sonesta ES Chesterfield

10/10 - 훌륭해요

Valentin

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My whole experience in Sonesta ES Chesterfield was great! I stayed there for about 2 weeks. The room was perfect. All staff members and GM were very welcoming and they helped me with any my requests for the room! I appreciate them a lot. I will definitely come back.
2024년 3월에 7박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 21일
We appreciate and value your feedback and look forward to serving you again in the future

6/10 - 괜찮아요

Heather

가족 여행
I didn’t care for this hotel. Unfortunately we came in later so it was dark and felt a little unsafe. The rooms were tidy, but it appeared that they hadn’t deep cleaned in a long time. There was thick dust on the curtains, stuff all over the back of the bathroom door, stains on the carpet and even on the towel. The only thing I liked was that there were three beds.
2024년 3월에 1박 숙박함
답변 제공: Sonesta Suites 님, 2024년 3월 18일
We appreciate and value your feedback. If you experience this again, please call the office so we can get you to another room.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the factory and fair priced
2024년 3월에 1박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 15일
Thank you for your feedback, we look forward to serving you again in the future.

8/10 - 좋아요

Christine

2024년 3월에 2박 숙박함
답변 제공: Sonesta Suites 님, 2024년 4월 4일
We appreciate and value your feedback

2/10 - 너무 별로예요

Muhidin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in agent very rude
2024년 2월에 1박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 3월 12일
We appreciate your business and apologize about your checkin. I will address the issues with my staff. thank you

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Dalal Ali 님, 2024년 3월 12일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Francisco 님, Peoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious suites with all the amenities for a comfortable and convenient stay, and a full breakfast buffet.
2024년 2월에 7박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 3월 12일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was amazing.
2024년 3월에 5박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 3월 12일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

DeVetrica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The set up was amazing, spacious and clean. Plenty of amenities available. The breakfast was not pleasant but that’s why you have your own kitchen. Make your own breakfast! Lol. I enjoyed my stay overall experience was great. Definitely recommending to family and friends. Will return.
2024년 2월에 3박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 2월 27일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Kiyana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 2월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 2월 26일
We appreciate and value your feedback and look forward to serving you again in the future.

6/10 - 괜찮아요

Meredith

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 2월 26일
We appreciate and value your feedback, and look to serving you in the future.

10/10 - 훌륭해요

Murali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the room with the loft. Very convenient
2024년 2월에 2박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 2월 26일
We appreciate and value your feedback! We are happy you were pleased and we are looking forward to serving you again in the future.

10/10 - 훌륭해요

Collin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice suite at excellent affordable price and the staff were very friendly and helpful! Would definitely stay again.
2024년 2월에 5박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 2월 19일
We appreciate and value your feedback. We look forward to serving you again in the future.

10/10 - 훌륭해요

Tao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Sonesta ES Suites Chesterfield 님, 2024년 2월 15일
We appreciate and value your feedback, we look forward to serving you again in the future.

4/10 - 별로예요

Megan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It wasn’t all bad, their was plenty of room for me and 4 others, but we had to ask for a change of rooms due to it being dirty and even the new room wasn’t cleaned properly. For $600 for 2 nights it was expected to be a better experience. Breakfast was very limited and practically all burnt and dried out, inedible.
2024년 2월에 2박 숙박함
답변 제공: Sonesta ES Suites 님, 2024년 2월 9일
Thank you for your feedback, we appreciate it. I am the General Manager and want to sincerely apologize for your experience. Please reach out to me next time if you have any issues. We look forward to serving you again in the future.

2/10 - 너무 별로예요

Shawnna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Online they said there was a fireplace which is a lie. The linen was dingy. Spiderwebs in bathroom. Breakfast was burnt. Cold coffee. Fitness center only had four machines small dumbbells and a ladder in the middle of the floor. This was horrible considering the small space. Right outside my room there was a bench in grass and dog pooped all over.
2024년 1월에 1박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 31일
We appreciate your feedback. thank you for staying with us.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time! Breakfast leaves a little to be desired, but was pretty good some days. Overall excellent experience!
2024년 1월에 5박 숙박함
답변 제공: Sonesta ES Suites 님, 2024년 1월 29일
We appreciate and value your feedback. We are working hard to make your stay an enjoyable experience

8/10 - 좋아요

William 님, Springdale

가족 여행
좋아요: 직원 및 서비스
Two bedrooms and two baths were exactly what we needed for this trip. The concept here is terrific! With some updates (including new living room furniture) and a little better cleaning, this could be an exceptional place to stay. Worked great for our weekend. Would love to see them take this to the next level.
2024년 1월에 3박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 16일
Thank you for staying with us. we appreciate your feedback.

8/10 - 좋아요

Lashayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was cool laid back
2023년 11월에 2박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 16일
Thank you for staying with us. we appreciate your feedback.

8/10 - 좋아요

Shane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 16일
Thank you for staying with us. we appreciate your feedback.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 9일
we apprecaite your feedback. thank you for staying with us.

10/10 - 훌륭해요

MARGARET

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 9일
we appreciate your feedback. thank you for staying with us.

4/10 - 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property photos were very nice. Actual unit was very run down. Patched holes in the furniture. Dents in the appliances. Dents in the walls. Chipped paint throughout. Bathroom sink in loft area would not drain and the hot water did not work upon arrival. Had to call maintenance. It was eventually fixed the same day. Was an inconvenience after a long day of travel. Bathtub in loft area was SUPER slow to drain. Called maintenance and was told plumber couldn't come until the next day. We just dealt with it. Very disappointed. If we hadn't have pre-paid for the room, we would have checked out and went to another hotel. Exterior of property was in the same condition. Construction going on next door was noisy. Check in staff was SUPER nice and friendly! Would not recommend staying here. Especially for what we paid, I expected much better.
2023년 12월에 3박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 3일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Gerald

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was the best! I loved their breakfast, cleanliness, customer service and everything else!!!
2024년 1월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 3일
We appreciate your feedback. Thank you for staying with us.

6/10 - 괜찮아요

Roman

가족 여행
좋아요: 숙박 시설 상태 및 시설
Personal poco amable y rudo. Mal manejo del desayuno.
2023년 12월에 2박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 31일
We appreciate your feedback. thank you for staying with us.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value.
This hotel was good value. It allowed us all to stay in the same area for a great price. The only ding on our room was the floors needed a good cleaning and bed spread had some stains. The staff was friendly and helpful. Overall it was a good stay.
2023년 12월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 3일
We appreciate your feedback. Thank you for staying with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay.
Pleasant staff and nice hotel. Breakfast hours too short and not a lot of choices. Need more bed pillows.
2023년 12월에 5박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 31일
We appreciate your feedback. thank you for staying with us.

2/10 - 너무 별로예요

Shelly

2023년 12월에 3박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 31일
We appreciate your feedback. thank you for staying with us.

4/10 - 별로예요

Donald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Property Needs time to Get Better
I asked for a handicap room due to my disability and I was given a room that no handicap access to it. I was trying to give this location another chance since we notice that the management had changed and it takes time to get into a normal rhythm. Unfortunately they need a great deal of time to get the property back up to the luster it was.
2023년 12월에 2박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 3일
We do apologize for the room type that you did not get. Had you informed the front desk at time of checkin or even after you checked in we could have accommodated you. We appreciate your feedback, thank you for staying with us.

8/10 - 좋아요

karlyn

2023년 12월에 2박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 3일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Shaunte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our home away from home
The guy who checked us in was amazing and was understanding knowing that we had driven 22 hours from Arizona to get there all of the concierge were amazing I would give this place a hundred Stars if I could it made us feel at home and this for now on will be I go to place when we're on vacation only thing I would say is our room was missing a few items but it's okay didn't mind walking a few steps to get to the office thank you guys for making our Christmas awesome . May I add we usually do airbnbs but lately we've been running into a few that are not so welcoming of us due to our skin color in some places so we'll stick to hotels with hotel.com only thank you and God bless you all!
2023년 12월에 3박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 3일
we appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 3일
we appreciate your feedback. thank you for staying with us.

6/10 - 괜찮아요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The units need major updating. The carpet was filthy with stains all over it. The doors into the unit and the bathroom were very stubborn-hard to open and close. We had a two bedroom unit which we thought would be great for our family, but there were no doors on the bedrooms so no privacy. One bedroom is just like an extension of the living space on the first floor and the second one is a loft upstairs. There is a king bed upstairs but nowhere to put your suitcases. There was no luggage rack. There’s hardly any room on each side of the bed, which is where I had to put my bag, so I had to squeeze by it to get in the bed. There was no wastebasket anywhere on the second level. The only good thing was that the sink for the bathroom upstairs was on the outside of the room with the tub and toilet. The area with the tub and toilet upstairs was super small. There were always issues with the keys not working. And even though this is a safe area, there were very sketchy people hanging around late at night outside smoking. We did not feel safe arriving back late at night. The entrance to our unit was around back from where we had to park, so you had to walk through like an alley area to get to where you enter. We will not stay here again.
2023년 12월에 4박 숙박함
답변 제공: Dalal Ali 님, 2024년 1월 3일
we do apologize for your experience. We can say that this is a safe area and that we can not do anything about the layout of our rooms. All of our loft suites are formed that way. If you did feel unsafe we would have definitely moved you to the front side if we had been informed. We appreciate your feedback and thank you for staying with us.

10/10 - 훌륭해요

Amy

2023년 12월에 1박 숙박함
답변 제공: Dalal Ali, General Manager Sonesta ES Suites 님, 2024년 1월 16일
Thank you for staying with us. we appreciate your feedback.

8/10 - 좋아요

Angela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Dalal Ali 님, 2023년 12월 26일
we appreciate your feedback. thank you for staying with us.

8/10 - 좋아요

Jennifer

2023년 12월에 2박 숙박함
답변 제공: Dalal Ali 님, 2023년 12월 26일
we appreciate your feedback. thank you for staying with us.