Greetings Eunjung,It was a pleasure to welcome you to St. Louis and we appreciate you sharing your review. As your comments note, we are offering a more curated approach to housekeeping which allows our guests the opportunity to select their desired level of service. We apologize if this was at all a surprise though we trust you will find this typical at many hotels throughout the area. We thank you once more and we hope to win your heart should you ever join us again.Kind regards,Chase Park Plaza Royal Sonesta Hotel

Dear Holly,Greetings to you and yours and thank you for entrusting us to serve as the host for your recent St. Louis visit. As a leadership team, we value the feedback shared by our guests as it provides us with a glimpse of what is most enjoyed and how we can further elevate the experience. We do apologize if your arrival experience seemed out of sorts, and we are happy to report that our windows will soon be cleaned as soon as the spring rainy season comes to a close.On behalf of all of us, the pleasure was fully ours and we hope you’ll one day join us again so that we can take strides to win your heart in full. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Peter,We are so pleased to read that you enjoyed our Central West-End neighborhood, and we thank you for choosing to settle in with us during your recent St. Louis retreat. It was a joy to serve as your host and we hope the months and years ahead provide us the chance to welcome you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Charles,Greetings to you and yours and thank you for spending your time with us while exploring the many charms of our Central West-End district. While we are thrilled to learn that the amenities of the hotel served you so well. Our goal is for every guest to feel at home and enjoy a great night’s sleep and we are sorry to learn that our beds fell short in providing you this. We understand that mattresses are a very personal choice and while we’ve made effort to fall midway between soft and firm, we are once again sorry to learn of your troubles. Sometimes a room change is the solution and we regret if a sold out situation prohibited us from offering this to you.It would be a pleasure to one day welcome you again and we look forward to ensuring your next visit is exceptional in every way.Kind regards,Chase Park Plaza Royal Sonesta Hotel

Dear Jillian,What a treat! You’ve made us blush just a bit though we certainly appreciate the spectacular review. It was a joy to serve as your host and your many Royal Sonesta friends look forward to hosting you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Elesha,It was a pleasure to have you join us and we are thrilled to find that our hotel impressed at every turn. It would be a pleasure to one day welcome you again and we trust that you are looking forward to the same.Kind regards,Chase Park Plaza Royal Sonesta Hotel

Dear Carnetha,Greetings to you and yours and thank you for taking a moment to pass on your review. While we are delighted to learn that our Central West-End neighborhood was well enjoyed, we are sorry to find that other aspects of your visit fell short in comparison, and we appreciate you bringing your concerns to our attention so that we can ensure the proper coaching and training takes place. We hope you can accept our apologies and we look forward to earning your full accolades upon your return.All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Lauren,Accolades are always a welcome treat, and we thank you for taking the time to pass yours along. We are thrilled to read that you felt so at home, and we hope to soon welcome you back to our Forest Park retreat. All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Dorshanta,Earning your top marks leaves our team smiling from ear to ear and we are so pleased to know that we provided an enchanting St. Louis visit. It was a pleasure to serve as your private abode and we encourage you to visit again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Carolyn,“Perfect” is a word we love to find within our reviews, and we thank you for taking the time to pass along your wonderful endorsement. The pleasure was ours and we hope to welcome you for another Royal Sonesta experience in the months and years ahead. Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Demarcus,Greetings from the Central West-End and thank you for sharing your review. It was a joy to serve as your host and we appreciate the feedback shared. We apologize if our in-room amenity package left you disappointed and we trust you found our team is happy to have these items delivered to your room, based upon availability. It was a pleasure to serve as your host and we hope the years ahead provide us the chance to welcome you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Thank you for our positive response, we are thrilled you enjoyed your stay at the Chase Park Plaza Royal Sonesta! Please let us know if you have any additional feedback.

Dear Dan,Your endorsement means the world to us, and we thank you for taking the time to let us know that your Chase Park Plaza visit was so wonderfully enjoyed. On behalf of your many Royal Sonesta friends, the pleasure was ours and we look forward to you visiting time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Neal,Greetings from St. Louis and thank you for taking the time to share your review. While it was a pleasure to serve as your host, we are sorry to learn of your disappointments with our early and late departure process. Like many hotels, our housekeeping team has just a few hours to prepare a room to perfection, prior to the next guest arriving. Knowing the time needed, and the limited number of early and late departures that can be granted, the fairest way to balance this with our guests and the high demand for such requests is to offer this perk at a rate, which is again quite typical within the hotel community. We apologize if this left you disappointed, and we hope to one day have the chance to earn your greater accolades. Warm regards,Chase Park Plaza Royal Sonesta Hotel

Thank you, Timothy.It is kind of you to let your fellow travelers know that they can count on an exceptional experience when joining us in the Central West-End and we thank you for taking the time to pass along your review. We would be humbled to one day greet you again and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Anne,Greetings from St. Louis. We have long believed that we have the pleasure of so many return guests thanks to the warm welcome and gracious hospitality provided by our team. We appreciate you spreading the word and we hope you will be included in the long list of repeat guests who call our hotel “home”. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Alfons,It was a pleasure to welcome you to the Central West-End and we appreciate you taking the time to pass along your review. Hosting you again would be a treat for us all and we look forward to ensuring your next experience reflects the treasured moments for which Royal Sonesta is known. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Sara,We know looks aren’t everything though we are thrilled to learn that our soothing designs and central address served you well for fully enjoying your St. Louis visit. It was a joy to serve as your host and we hope to welcome you time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Mark,As your comments suggest, we just recently celebrated our centennial anniversary as we are one of the true grand dames that occupy the St. Louis skyline. While our façade may reflect an era of times gone by, our interiors are equipped with the textiles and amenities that travelers expect today. We are thrilled to learn that you so enjoyed your experience, and we will be sure to share your accolades with our Royal Sonesta Housekeeping team.We thank you once more for the perfect scores and we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Prince,Greetings from your many Royal Sonesta friends overlooking Forest Park and thank you for sharing your review. We are delighted to have earned your high marks and we hope to welcome you to St. Louis time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Johnny,We extend our warm greetings from the Central West-End, and we thank you for taking the time to share your review. In finding your scores, we fear that aspects of your visit may have fallen short of expectation and if that was the case, we extend our regrets and wish for nothing more than the chance to earn your adoration during your next St. Louis visit. Please do visit again, and as always, we encourage you to bear in mind that we are just a message away if we can help in ensuring you are relaxing in total comfort. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Stephen,As you quickly found, the best of St. Louis is just steps away and we are thrilled to learn that you took advantage of our central address and explored all that awaits nearby. We appreciate your added accolades regarding the attention to detail of our Royal Sonesta housekeeping team and we look forward to impressing again upon your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Thank you, Clare.Your perfect scores were a treat for our Royal Sonesta team to find and we thank you for taking a moment to let your fellow travelers know that your visit was so enjoyed. It would be a pleasure to one day host you again and we hope we have earned a spot on the top of your list of favorite hotels in the city. Until next time. Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Tom,Greetings from the Central West-End and thank you for spending your time with us. In finding your review, we are delighted to know that your time was well enjoyed, and we look forward to further impression upon your St. Louis return. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Diana,Our Royal Sonesta team extends a warm hello and an oversized “thank you” for the stellar review. It was a joy to serve as your host and we hope the months and years ahead provide us the chance to welcome you back to the Central West-End and to your perch above the trees overlooking Forest Park. Until next time. Best regards,Chase Park Plaza Royal Sonesta Hotel

Dear Belquiss,Your perfect scores were a treat for our Royal Sonesta family to find and we thank you for taking the time to pass along your review. We trust we will soon have the chance to welcome you again and we look forward to ensuring your next Central West-End visit is just as enjoyed. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Crystal,Greetings from your many Royal Sonesta friends and thank you for taking the time to post your review. Welcoming you again would be a treat for us all and we look forward to further impressing upon your return.Best regards,Chase Park Plaza Royal Sonesta Hotel

Dear Carolina, Take it from us, the 50’s are the new 30’s and we trust your next decade will be even more enjoyable than the last. We were pleased to play a small part in your celebratory weekend, and we hope you can join us time and again for many years to come. A quick tip: our holiday season is truly magnificent with the endless décor, but the spring colors in Forest Park are worth the visit as well. Whether your next visit is in just a few months, or a year or two from now, we look forward to welcoming you upon your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Susan,You know how to make us smile. We appreciate the perfect scores, and we hope the future provides you the chance to join us again. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Thank you, Eli. It was a pleasure to welcome you to the Central West-End and we are humbled to have earned your top marks. Providing a similar experience next time will be our top goal and we hope you are looking forward to your return. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Hello Kayla,You know how to make us smile. We appreciate your perfect scores and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Hello Margie,It was a pleasure to welcome you to the Central West End and we thank you for taking the time to share your review. While we trust your overall visit was well enjoyed, we are sorry to learn our bellmen were assisting other guests upon your arrival. We hope our Guest Reception team offered to hold your bags until someone was able to assist. We do apologize for any troubles, and we look forward to ensuring your next visit is perfectly enjoyed from the moment you arrive until the final memory is created. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

Hello Shay,We thank you for spreading the joy in the form of your perfect review and we hope the exceptional experience has you settling in again when next visit our iconic Central West-End neighborhood. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Susan,Greetings from the Central West-End and thank you for sharing your review. It was a delight to serve as your home-base while visiting St. Louis and we are warmed to know that the experience was well enjoyed. Earning your further accolades will be our top goal upon your return and we trust you are looking forward to that next visit just as much as we are. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Kerry,We are humbled by your perfect scores, and we thank you for taking the time to let us know that you enjoyed your Royal Sonesta experience at every turn. It would be a pleasure to one day welcome you again and we trust you are looking forward to the same. Warm regards,Chase Park Plaza Royal Sonesta Hotel

Happy New Year Kerry and thank you for sharing your review. Your top marks leave us smiling from ear to ear and we hope the exceptional experience soon has you visiting us again. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Patrick,It is always a pleasure to welcome you and yours and we thank you for your years of loyalty. Your accolades of our housekeeping team, the best in St. Louis, will be celebrated throughout the hotel and on behalf of all of us, we trust you are looking forward to your return just as much as we are. Until then.Happy New Year,Chase Park Plaza Royal Sonesta Hotel

Dear Kelly,A culinary lover will delight in an experience at our hotel as we offer three in-house restaurants with many more just a short walk away. We appreciate you spreading the word about what you most loved and we invite you to join us again just as soon as you can.Best regards,Chase Park Plaza Royal Sonesta Hotel

Thank you, Lucy.Your perfect scores met our heart and give us reason to celebrate this New Year’s weekend. Please plan to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Thank you, Christina. It was a pleasure to find your perfect review and we hope we soon have the chance to spoil you again. All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Richard,Greetings from the Central West-End and thank you for entrusting us to serve as your home-base while visiting St. Louis. Your perfect scores leave us beaming with pride and we hope your visit allowed you the chance to sample a meal at one of our in-house restaurants.On behalf of your many Royal Sonesta friends, please do visit again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Greetings Anthony,It was a pleasure to welcome you to our iconic Central West-End neighborhood and we trust our address, just steps away from Forest Park and the many shops and restaurants for which are area is known, served you well for exploring all that awaits beyond our front doors. We thank you for taking the time to pass along your review and we hope to welcome you again in the New Year ahead.All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Jamie,Greetings from the Central West-End and thank you for sharing your review. We appreciate the high marks, and we trust the enjoyed experience will have you leaning on us time and again for future visits to the city. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Michele,On behalf of all of us, it was a joy to serve as your host and we thank you for taking the time to post your top scores. We hope we inspired at every turn, and perhaps your visit also coincided with our winter wonderland décor which flocks our lobby in full. It would be a pleasure to one day see you again and we look forward to seeing you then.All the best,Chase Park Plaza Royal Sonesta Hotel

Thank you, Kenneth.We have long believed it is the warm welcome provided by our Royal Sonesta colleagues that inspires repeat visits, and we are thrilled to find your review touting the same. It was a joy to welcome you to the Central West-End and we encourage you to hurry back just as soon as you can.Happy Holidays,Chase Park Plaza Royal Sonesta Hotel

Dear Tony,It was a pleasure to welcome you to the Central West End and we thank you for taking the time to pass along your review. While your high marks and thoughtful accolades are much appreciated, we do apologize for any troubles had with the water temperatures in your room. We will ask our Engineering team to investigate this further and we look forward to winning your added approvals the next time we serve as your host.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear Maurice,You know how to make us blush. We appreciate the thoughtful accolades, and we look forward to the joy of hosting you time and again for many years to come. Until then, our team wishes you a Happy Holiday season.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Hello Britt,Greetings from your many Royal Sonesta friends and thank you for sharing your review. We hope your visit allowed you the chance to sample the culinary delights offered on the menus of our three in-house restaurants, and if not, perhaps you can explore the flavors the next time we see you. Speaking of another visit, we trust you are looking forward to this just as much as we are. All the best,Chase Park Plaza Royal Sonesta Hotel

Dear Nancy,Greetings from your many Chase Park Plaza friends. Your gift of a perfect score is received with our full appreciation and we thank you for taking the time to share. We hope your visit allowed you the chance to stroll the boutiques and restaurants found throughout the Central West End and we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

Dear James,As you discovered, our lobby and public areas truly transformed during the holiday season, and we hope you captured several photos to share with friends and family at home. We thank you for taking the time to share your thoughtful review and we hope this cherished visit soon inspires another. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel