Angela’s booking was made in Nov-2019, when she chose the cheapest apartment option but on arrival in Mar-2020 expected the most expensive option. As there was no response to any of my earlier correspondence sent to Angela, I anticipated there may be a communication issue on arrival, especially since Angela was coming from a non English speaking country. To resolve the issue Angela was immediately upgraded to a much larger apartment, with a better sea-view at no extra cost and during her stay appeared to be very happy. I personally made daily checks to ensure that all was well and assisted with all request for tours and transport. Unfortunately, against my advice, Angela went and bath on an end of the beach which has big waves this time of the year and was red flagged. From Angela’s personal account, whilst she had her back to the sea a big wave knocked her over and she had to be rescued to avoid drowning. The beach experience left Angel with a swollen leg and limping for the rest of her holiday, which added to her initial booking error/issue led to a not very enjoyable holiday. Some finishing work was being done to the exterior of building next door, which I received no complaints about from Angela or other guests in the remaining apartments; so am surprised at seeing it mention in Angela’s review. We attempt to speak daily to our guests, to quickly address any issues and offer tips and advice, to help them have a pleasant experience.

Happy to hear that you were very satisfied with your stay at our property. Hope to see you again on a return visit.

Thank you for staying with us. Happy to hear that you had a fantastic stay and found our staff friendly and helpful. We try and maintain a high standard in all our properties to ensure a great guest experience.

Following your complaint we acknowledge the confusion in the new listing and have now corrected it to avoid anyone else choosing the wrong property in error.

We always try to ensure that our guests are happy. We have a wide range of apartments with varying facilities and price. We acknowledged you having made an incorrect choice of apartment, and upgraded you on arrival at a generously discounted price. You was very happy with the upgrade, but the wording of your review is a little misleading.

It gives me great pleasure to hear that our guests had an excellent experience whilst staying at our property. We make ongoing improvements to our property to ensure that even returning guest will continue to enjoy the experience.

Thank you for posting a review and happy to read that you had a pleasurable stay at our property. We look forward to hosting you again in any future visit to Rodney Bay.

Delighted to hear that you had an enjoyable stay with us and the accommodation ticked all of the boxes for you. We look forward to being of service to you again in the future.

It's always pleasing to hear that families enjoyed staying with us at the Harbour. Happy to hear that you found the apartment well equipped and the location very convenient.

Thank you for sharing your feedback. Happy to see that you enjoyed our excellent location. Despite our property being only 7 years old we are aware that our furniture will not appeal to everyone and are therefore continually making improvements, which our repeaters find very satisfying.

Thanks for taking the time to post a review. Happy to hear that you enoyed the accommodation and location. Despite regular checking, AC unit will occasionally malfunction; we hope that our rapid response to addressing any problem encountered helped towards making your stay a pleasant one.

Thank you Donald for taking the time to review our property. Very glad to hear that you and your family had an enjoyable stay at the Harbour and found the close proximity to the shops very convenient.

Merci pour prendre le temps pour écrire une revue. Heureux d'entendre que vous aviez un bon moment. J'espère vous revoir.

Candi, I'm really glad to hear that your stay with us was a very pleasant one. We continue to strive to make our facility and customer service better. We look forward to your repeat stay with us next year.

We are sorry to hear that your second visit to the Harbour was a disappointing one. We pay close attention to the comfort of all our guests and had you raised those complaints during your stay they would have been addressed immediately. The only complaint we received during your stay was from your neighbours about the strong smell of cannabis being smoked in unit #14a. You appeared to have disregarded our "No Smoking" signs inside the apartment and continued smoking with all the windows and doors closed. Understandably you would be irritated whenever the housekeeper visited. For the comfort of all our guests we only allow smoking of legal substances in patios and outdoor areas.

Delighted to hear that you had a fantastic stay at the Harbour. We have now introduced weekly checks on all our AC units to minimize inconvenience to our guests.

For all the reasons mentioned unit #10, which was new in our rental pool, has now been withdrawn. Our service level for accommodation has now been restored to the high standards expected of us.

We will ensure that all guests are aware of the other 2 entrances to the beach, which are closer. Our new water-taxi service had some teething problems, but this has now been ironed out. Glad to hear that overall you had a very nice experience.

Estamos encantados de escuchar que haya disfrutado de nuestra ubicación y alojamiento. Espero verte de nuevo.

Very happy to hear that you and your sister had a pleasant stay and enjoyed our central location. We look forward to your next stay with us.