야외 수영장

마폴리 호텔 여행 후기

3 out of 5
마폴리 호텔
7091 Estate Mafolie, Charlotte Amalie, St. Thomas

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 946개 이용 후기 중 418개" "
평점 8 - 좋아요. 946개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 946개 이용 후기 중 129개" "
평점 4 - 별로예요. 946개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 946개 이용 후기 중 35개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Robin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Share bath room I like private bath I had no privacy
2024년 4월에 1박 숙박함
답변 제공: Stephen 님, 2024년 4월 19일
Hi Robin,All of our bathrooms have private baths. This review may have been for another property.

10/10 - 훌륭해요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty property with an amazing view overlooking St. Thomas VI!!
2024년 4월에 1박 숙박함
답변 제공: Stephen 님, 2024년 4월 17일
Thanks Bruce! Come back and see us soon.

10/10 - 훌륭해요

Takesha

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Staff were amazing Elizabeth is the best supervisor for this establishment
2024년 4월에 3박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel Assistant General Mgr. 님, 2024년 4월 19일
Good evening Takesha, It was a pleasure hosting you and you and your family. We hope to have the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The views are breathtaking. Staff is wonderful!
2024년 4월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel Assistant General Mgr. 님, 2024년 4월 19일
Hi Diana, We're happy to hear you enjoyed the view and our team!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful view and restaurant!
2024년 4월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel Assistant General Mgr. 님, 2024년 4월 19일
Hi Laura, I'm happy to hear you enjoyed the view & our restaurant. Hope to see you again soon!

6/10 - 괜찮아요

Sylvester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everthing.
2024년 4월에 3박 숙박함
답변 제공: Elizbeth M. Sanchez, Assistant General Manager 님, 2024년 4월 10일
Hi Sylvester, Thank you for choosing Mafolie Hotel & Restaurant during your stay in January and April. We hope to see you again soon.

8/10 - 좋아요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are big but nothing fancy. The restaurant is quite good, especially, the Sunday breakfast. Service was excellent. The view of Charlotte Amalie from the restaurant (and most rooms) is breathtaking, with a bar right on the edge of the patio. The rooms are nothing special, but nice enough for getting some good rest. The pool is very nice and again with a view. There are no other restaurants nearby, and you won't want to walk around because it's a steep hill with no sidewalk.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredibly helpful and friendly, and went above-and-beyond to help arrange for taxi service to a restaurant and for airport pickup. It really is appreciated that they were very friendly as well as being professional - just really nice people, cannot emphasize that enough. Lovely location and view; simply wish that I'd more time to spend there...
2024년 4월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 4월 9일
Hi Andrew,Thank you for taking the time to share your recent experience with us. It was a pleasure having you stay with us and we hope to welcome you back soon!

10/10 - 훌륭해요

Rachel 님, Saint Albans

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 4월 6일
Hi Rachel, We appreciate you staying with us and taking time to give us a 5 out 5 rating. Hope to have the chance to host you again soon.

8/10 - 좋아요

Guy 님, Knoxville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view is spectacular. Restaurant never disappoints.
2024년 3월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 4월 3일
Hi Guy, It was a pleasure having you stay with us. We hope to see you again soon!

8/10 - 좋아요

Scott

연인과의 여행
Rooms are small but love the view and the staff. Great people all of them. Very clean
2024년 3월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 4월 4일
Hi Scott, It was a pleasure having you stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Dawn 님, Mooresville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Elizaberh M. Sanchez, Hotel Assistant General Mgr. 님, 2024년 4월 4일
Hi Dawn,Thank you so much for your 5 star review! We look forward to hosting you again in the future.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 25일
Thank you Tracy!

10/10 - 훌륭해요

beth

2024년 3월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant Hotel General Mgr 님, 2024년 4월 19일
Hi Beth, Thank you for taking time to rate our property.

10/10 - 훌륭해요

Laila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is located in a beautiful area with great views of the Harbor. Guests services ( Alyce is friendly, informative and welcoming lady) The restaurant has good food with friendly staff. We are highly recommending Mafolie 🙂
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 25일
Thanks Laila! Hope to have the chance to host you again soon.

10/10 - 훌륭해요

Tsong Lun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good view of the harbor
2024년 3월에 2박 숙박함
답변 제공: Stephen 님, 2024년 3월 22일
Thanks Tsong! We agree.

10/10 - 훌륭해요

Neal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views are amazing, the restraunt was really good for dinner and the complementary breakfast was good as well. Favorite part was how helpful the staff was with scheduling taxis and letting us keep are bags there when arriving early. A really great experience.
2024년 3월에 2박 숙박함
답변 제공: Stephen 님, 2024년 3월 21일
Glad you enjoyed your stay Neal! Hope to see you again soon.

8/10 - 좋아요

Raffaele

가족 여행
좋아요: 숙박 시설 상태 및 시설
Magnifique Vue! L’hôtel est par contre vieillot et bruyant en raison de la route principale qui l’entoure
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 17일
Merci Beaucoup! Raffaele, we are glad you enjoyed your stay. We continue to make investments in the property, which is older, to update it. We look forward to showing the improvements on your next visit.

10/10 - 훌륭해요

Beth

The hotel location offers a beautiful view of the water. The rooms are clean, very comfortable bed and the A/C worked great. The staff was amazing from checkin to the bar and the restaurant. The distance to the airport is a short drive and the transportation that the hotel arranged was fabulous. We stayed just one night before our trip home after spending one week on a catamaran. It was a perfect place to stay.
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 15일
Glad you enjoyed your stay Beth! Hope you get a chance to come down and sail again soon.

10/10 - 훌륭해요

Kathleen

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice choice for the ending of our catamaran trip. Staff, especially Elise, very kind, friendly and accommodating. We felt like we were in Mama Mia. Just a lovely, clean and comfortable place to hang. The view was beautiful. They have a pool and Happy Hours, and a restaurant for dinner and breakfast on site. We had a small refrigerator and microwave in our spacious room. We took a taxi there and back, as it is on a very steep hill with no real parking nearby.
2024년 3월에 1박 숙박함
답변 제공: Stpehen 님, 2024년 3월 13일
Thank you for the nice review Kathleen! Elise has been with us for many years and, like fine wine, continues to improve! Glad you enjoyed the hotel and food as well.

10/10 - 훌륭해요

Wanda 님, Okotoks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Boutique style
2024년 1월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 12일
Thanks Wanda!

10/10 - 훌륭해요

Yaromyr

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great hotel with amazing view! Super friendly staff. The food was delicious, the only caveat is it’s dated. If that doesn’t bother you, book it immediately 😁
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 9일
Thanks Yaromyr! Glad you had a nice stay. We continue to invest significant time, effort, and dollars in improving in the hotel. She's an old ship but we love her.

10/10 - 훌륭해요

John

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view of the city and harbor from on high! It’s not a quiet beach retreat, but it’s a great spot to hang at the pool and have an excellent island style dinner.
2024년 3월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 9일
Thanks John! Glad you enjoyed your stay and your meal!

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 3월 22일
Hi Mark, We appreciate you staying with us!

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are very nice
2024년 2월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 9일
Thanks Sandra!

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was excellent!! Excellent view of the harbor!! Bed was very comfortable. However, the front door and bathroom door scraped the floor, lamp shades were worn, bathroom was very small, bathroom light rusted and partially functional, no electrical outlets in bath, very limited electrical outlets in the room, and very limited parking (along the street / hillside).
2024년 2월에 10박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel Assistant General Ma 님, 2024년 4월 4일
Hi James, I would like to apologize for any inconvenience you might have had during your stay with us. We highly value our guests’ opinion, as our aim is to give our guests the best possible experience and make them feel at home. We have taken notes about the and will work on ways to improve them.Once again, thank you for choosing Mafolie Hotel & Restaurant.

8/10 - 좋아요

Victsonn 님, Guaynabo

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
beautiful view !!!..
2024년 2월에 2박 숙박함
답변 제공: Stephen 님, 2024년 3월 12일
We agree. :)

2/10 - 너무 별로예요

Hugh

2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel Assistant General Mgr. 님, 2024년 4월 4일
Hi Hugh, We appreciate you staying with us and taking the time to provide us with your feedback.As a leader I’m disappointed to see from your review rating we did not meet your level of expectations.

8/10 - 좋아요

Devyn

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Great view and good food.
2024년 2월에 1박 숙박함
답변 제공: Stephen 님, 2024년 3월 12일
Thanks Devyn. Glad you enjoyed the view, the people, and the cuisine!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The complimentary beverages upon arrival was nice! Your information packet was excellent! Free beakfast was phenomenal. The refrigerator smelled gross! Reception of t.v. wifi was not good. It was cute, quaint, beautiful view. Our grandkids enjoyed the cats and the pool. They found it fun that they couldnt tell how deep the pool was. We would've liked more kid friendly options on the menu.
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 4월 4일
Hi David, Thank you for taking the time to provide us with feedback about your stay. It is reviews like yours that help us to improve our operation to avoid this type of experience from happening again. It is our top priority to provide the best possible stay for our guests. I

8/10 - 좋아요

John

2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel AGM 님, 2024년 3월 22일
Good evening John, We appreciate you staying with us and taking time to provide us with a rating.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good place that is also affordable. Great breakfast included as well! Not walkable to town, but we had our own vehicle. Amazing views of Charlotte Amalie!
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 3월 1일
Hi Christina, We appreciate you choosing to stay with us during your stay on island and hope to see you again soon!

8/10 - 좋아요

Sheila

좋아요: 직원 및 서비스, 편의 시설/서비스
Really beautiful view and funky charm. Needs
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 3월 1일
Hi Sheila, Thank you for taking time to provide us with your feedback.

4/10 - 별로예요

Marlene

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 3월 1일
Hi Marlene, Thank you for staying with us!

10/10 - 훌륭해요

Joanne

좋아요: 직원 및 서비스
Great food
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 3월 1일
Hi Joanne, Thank you for choosing to stay with us. We are happy to hear you enjoyed the food .

10/10 - 훌륭해요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay! The staff was super helpful! Great breakfast, wonderful mattress, nice travel sized shampoo/soap/lotion. They had several things for purchase at the front desk like a razor for $1.50 (which also had a mini shave cream), drinks, deodorant. It is up on the hill so you do need to taxi to get downtown but there is a bar and grill right up the hill (wouldn't advice people with small kids or elderly to try this walk- we did it as mid 30 yr olds and it will put your legs to work) and it was great too. Overall, I'd definitely come back.
2024년 2월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 28일
Hi Annette, It was a pleasure having you stay with us and taking time to write a review. We hope to have the chance to welcome you back.

8/10 - 좋아요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property appeared to need attention. The attached restaurant was wonderful. The food and view were great. Staff was friendly
2024년 2월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 27일
Hi Douglas,Thank you for choosing the Mafolie Hotel and Restaurant. Our team has been working diligently on enhancing our property. On a brighter note I am happy to hear you enjoyed our restaurant, service and the food.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed one night at the Mafolie, to break up our travel to St John. From the very start, the staff was fantasic, as were the views from the pool and some rooms. We were greeted so warmly by Elizabeth at the front desk, who was able on this particular day to give us a choice of three rooms including a junior suite, at the price we booked. The property is on the hillside, so a number of steps between several levels. But she helped with our baggage. I enjoyed a beautiful late afternoon swim in the pool, perfect after the long flight. The dining room is closed on Tuesdays, but she recommended a very quaint restaurant just up the road (beware that while the walk is only 10 minutes, it would be advisable not to do in the dark; the restaurant gave us a free ride back to the hotel after dinner). Breakfast was included at the hotel, in their fantastic ocean view dining area. This was a full service cooked breakfast! Great start to our first day in the USVI. We would definitely return to this hotel!
2024년 1월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 27일
Hi Michael, I am so happy to hear you enjoyed your stay with us and we were able to make your time at Mafolie memorable. We hope to have the chance to host you again soon.

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the property were incredible! From check in to dining and everything in between. Amazing view!!
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 10일
Hi Jody, We are delighted to hear you enjoyed your stay with us!

2/10 - 너무 별로예요

Cheryl

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel hours are 8 AM- 8PM. No efforts were made to account for our 8:15PM arrival. It took an hour to have remote staff arrive to let us in our room. Not what you want to have happen after a long day travel. No coffee was available anywhere on premise for early risers until the restaurant opened. Very bare bones room. Only redeeming quality was fantastic view and good breakfast.
2024년 2월에 1박 숙박함
답변 제공: Stephen 님, 2024년 2월 5일
Hi Cheryl,Our hours are 8 am - 8 pm at are office but we offer 24 hour support via an on-call phone. We called you prior to our office closing to inform you of a location where your keys and welcome packet would be kept so you could access them after hours. We received your call for clarification on room location and explained it promptly. When you called indicating you were locked out of your room, support arrived within 15 minutes of your call time (call received at 9:37 pm and keys hand delivered at 9:52 pm). Our restaurant opens at 8 am for breakfast and features locally roasted coffee.

8/10 - 좋아요

Gabriella 님, Monmouth Beach

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views, wonderful staff! Rooms are basic, but clean. Bathrooms a nice size but could use a renovation. Great for a one night stay and a great value!
2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 10일
Hi Gabriella,Thank you for feedback! We are glad to hear you liked and enjoyed your stay! Please know we our team is working hard on enchaining our property. We hope to chance to host you again soon.

6/10 - 괜찮아요

Mirie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The veiw at mafolie is astounding
2024년 1월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 10일
Hi Mirie, Thank you for choosing Mafolie Hotel & Restaurant & taking time to write a review.

4/10 - 별로예요

Keith

2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, AGM 님, 2024년 4월 4일
Hi Keith, Thank you for staying with us and taking the time to give us a rating. I’m disappointed we did not meet your level of expectations.By chance did you notify one of our front desk agents regarding any issues you may have had during your stay?

4/10 - 별로예요

Ty

2024년 2월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Hotel AGM 님, 2024년 3월 22일
Hi Ty, Thank you for staying with us!

6/10 - 괜찮아요

Tim

출장 여행
Lovely view but no hot water
2024년 1월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 27일
Hi Tim, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you experienced with the water. We understand how frustrating and disappointing it can be, especially when you're trying to relax and enjoy your stay. We hope you will give us another opportunity to host you in the future.

10/10 - 훌륭해요

Ileana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved my little room overlooking the pool. Perfect for a single person! Amazing views and staff! I will definitely return again!
2024년 1월에 1박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 1일
Hi Lleana,We are delighted you enjoyed your time with us and hope to have the chance to host you again in the near future!

8/10 - 좋아요

Trena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible view. The bed was comfortable However the room and furniture were dated and well worn. The TV was not connected to the internet.
2024년 1월에 2박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 1일
Hi Trena, Thank you for choosing the Mafolie Hotel and Restaurant. We appreciate you taking to write us. We are currently working on enhancing our property and hope you will visit us again soon.

10/10 - 훌륭해요

Chloe

가족 여행
Super cute little place that has everything you need! Close to everything in town if you feel like doing a little shopping & close to beaches!!
2024년 1월에 1박 숙박함
답변 제공: Stephen 님, 2024년 1월 26일
Thanks Chloe! Come back and see us soon.

10/10 - 훌륭해요

Dawn 님, Mooresville

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice.
2024년 1월에 1박 숙박함
답변 제공: Stephen 님, 2024년 1월 26일
Thanks Dawn!

8/10 - 좋아요

Sylvester

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: Elizabeth M. Sanchez, Assistant General Manager 님, 2024년 2월 1일
Hi Sylvester,We appreciate you choosing Mafolie Hotel & Restaurant during your stay in St. Thomas!