바(숙박 시설 내)
예약 가능 여부 확인

더블트리 바이 힐튼 스톡 온 트렌트 여행 후기

4 out of 5
더블트리 바이 힐튼 스톡 온 트렌트
Etruria Hall Festival Way, Stoke-on-Trent, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 473개" "
평점 8 - 좋아요. 1000개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 115개" "
평점 4 - 별로예요. 1000개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 34개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

JiEun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Lim 님, 영국.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 불친절한 호텔
직원들이 친절하지 않고, 자기들끼리 얘기하면서 위하감을 준다.일때문에 가게됐지만 그리 추천해주고싶은 호텔은아니다.
2018년 8월에 1박 숙박함

8/10 - 좋아요

Diane

가족 여행
N
2024년 4월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 17일
Hello,Many thanks for taking the time to share your feedbac

8/10 - 좋아요

Deniece

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfy and friendly
2024년 4월에 2박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 14일
Hello,Thank you for sharing your feedback.

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is set in a good location and is fabulous. The staff are super friendly and helpful. Room was clean and comfortable.
2024년 4월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 14일
Hello,Thank you for sharing your feedback.

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was perfect fo What we needed. Gym kit a bit dated
2024년 4월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 4일
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

8/10 - 좋아요

Melwin Jose

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Customer service was bad especially at the restaurants. They were struggling to manage the guest
2024년 3월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 4일
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

6/10 - 괜찮아요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is nice however, no one told us you need to book facilities such as the swimming pool before you can use it. The only reason we booked this hotel was because it had a pool and we couldn’t make use of it as it was fully booked, wouldn’t take much to advise pre-booking before your stay. Parking isn’t complimentary - cost us £5, not a lot but not the point, and signs still say it is complimentary! Currently have another pending charge on card but hopefully it’s just a pre-authorisation that will disappear. We understand they were busy but overall disappointing and wouldn’t stay again
2024년 3월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 31일
Hello,Thank you for taking the time to send us your feedback.I have checked your booking and can see that you were contacted via expedia on the 4th March advising you to pre -book the pool and that a 5.00 parking charge was to be paid on arrival. The parking is also stated on the expedia website. I apologise if you didn't see this email.Kind Regards

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and staff. Perfect location
2024년 3월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 24일
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 26일
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

2/10 - 너무 별로예요

Amy

2024년 3월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 4월 14일
Hello,Thank you for sharing your feedback.

10/10 - 훌륭해요

Martin 님, Berkhamsted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property
2024년 2월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 2일
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 - 괜찮아요

Kaitlin 님, liverpool

좋아요: 청결 상태
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
2024년 2월에 2박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 2일
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 - 훌륭해요

Harmeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 2일
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 - 괜찮아요

MIN

2024년 1월에 1박 숙박함
답변 제공: Beth - Reception Manager 님, 2024년 3월 2일
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 - 좋아요

Deb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태
별로예요: 직원 및 서비스
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

Joseph

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Stephen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Beth - Reception Manager 님, 2024년 3월 2일
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 - 훌륭해요

nor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

mh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Nick

2023년 12월에 1박 숙박함

8/10 - 좋아요

stephen

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Saul

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mats

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Giovanni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great comfortable stay
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big comfortable beds, beautiful breakfast.
Loved our stay for my wife's graduation, used the pool and had our first nights meal in the hotel restaurant and was beautiful. Breakfast was spot on, had to try the oat cakes as we were in Stoke On Trent. Comfortable bed, big TV for lazing in front of chilling without the kids. Would happily stay again.
2023년 11월에 1박 숙박함

8/10 - 좋아요

M

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean
2023년 11월에 6박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Heating
Really disappointed with our stay at the weekend. Very not bedroom. Lots of noise from pipes / heating systems which seem to be known about.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Faye

2023년 11월에 1박 숙박함

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok.
Long wait at reception to check in, didn’t realise we had to book to use the pool. We were sat in the bar for breakfast and the coffee machine there was rubbish. Beds were comfy, bathroom nice and clean, shower pressure wasn’t very good.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel we’ve stayed in!
We were so impressed with the quality and size of our family room. It was so well presented and more than enough room. There were lovely added touches too. We loved using the pool and enjoyed our meal in the restaurant.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
We really enjoyed our stay. We were there to see family overnight. Unfortunately, we couldn't use the pool etc as we arrived 4 hours later than planned due to an accident on the M1, which was one of the reasons I booked, so can't comment on that. The room was big & very nicely done, massive shower & TV & the bed was comfortable, I didn't wake up with a painful back which is the usual if I don't sleep in my own bed. Breakfast was very good too. A nice touch was warm cookies on arrival to have with the coffee in our room. Overall, having stayed in cheaper hotels in Stoke, which were not available on this occasion, we both said that we would be prepared to pay the extra next time to stay here again, from my husband that is praise indeed!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: S.Healey (GRM) 님, 2023년 10월 15일
Thank you for your 10/10 review, we do hope to see you again soon!

8/10 - 좋아요

Alessandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: S.Healey (GRM) 님, 2023년 10월 8일
Thank you for the 4/5 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 - 훌륭해요

Emily

2023년 9월에 1박 숙박함
답변 제공: S.Healey (GRM) 님, 2023년 10월 8일
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: S.Healey (GRM) 님, 2023년 10월 8일
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: S.Healey (GRM) 님, 2023년 10월 8일
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: S.Healey 님, 2023년 9월 18일
Thank you for the kind review. If you do happen to be in Stoke on Trent in the future then do feel free to stay with us once more. Thank you once again!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great sized room and good value for money. Only down fall would be the noise due to functions on. Our room was above where taxi’s collect guests and around midnight both nights we was awoken by lots of noise. We paid for breakfast and they were great. Good selection of food for all the family, one thing would be better variety for Gluten free guests, such as pain au chocolates, especially as we pay the same price but quality and selection of food is not the same. However we would definitely rebook.
2023년 9월에 2박 숙박함
답변 제공: S.Healey 님, 2023년 9월 18일
Thank you for the review, glad things were okay for you in the end. If you do happen to be in Stoke on Trent in the future then do feel free to stay with us once more. Thank you once again!