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베스트 웨스턴 스토크 온 트랜트 시티 센터 호텔 여행 후기

3 out of 5
베스트 웨스턴 스토크 온 트랜트 시티 센터 호텔
66 Trinity Street Hanley, Stoke-on-Trent, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 218개" "
평점 8 - 좋아요. 1000개 이용 후기 중 352개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 230개" "
평점 4 - 별로예요. 1000개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 92개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

jungmoo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Patrick Fitzgerald 님, 2018년 5월 7일
Hello Jungmoo, Many thanks for taking the time to post a review.

10/10 - 훌륭해요

M Hwang 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location and service
답변 제공: General Manager 님, 2016년 8월 13일
Hello, Your terrific review is much appreciated. Kind regards, Patrick Fitzgerald.

6/10 - 괜찮아요

Mona Hilde

2022년 11월에 3박 숙박함

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
2022년 11월에 2박 숙박함

8/10 - 좋아요

Lauren

2022년 11월에 1박 숙박함
답변 제공: Reception 님, 2022년 11월 19일
Thank you for your feedback.

8/10 - 좋아요

Kenneth

단체 여행
좋아요: 직원 및 서비스
It was ok
2022년 11월에 1박 숙박함
답변 제공: Reception 님, 2022년 11월 16일
Thank you for your feedback.

10/10 - 훌륭해요

Michael

2022년 11월에 1박 숙박함
답변 제공: Reception 님, 2022년 11월 13일
Thank you for your kind review.We look forward to welcoming you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
2022년 10월에 1박 숙박함
답변 제공: Reception 님, 2022년 11월 3일
We appreciate your custom and feedback.

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
2022년 10월에 2박 숙박함
답변 제공: Reception 님, 2022년 10월 30일
Thank you for your feedback.

8/10 - 좋아요

Nikki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Reception 님, 2022년 10월 30일
Thank you for your feedback.

10/10 - 훌륭해요

A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location for Regent Theatre goers
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
2022년 10월에 1박 숙박함
답변 제공: Tom - Reception 님, 2022년 10월 30일
Thank you for your fantastic feedback, we very much appreciate it and hope to welcome you back soon.

2/10 - 너무 별로예요

Stephen

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
2022년 10월에 2박 숙박함
답변 제공: Reception 님, 2022년 10월 28일
Thank you for your feedback.

6/10 - 괜찮아요

Graham

2022년 10월에 1박 숙박함
답변 제공: Reception 님, 2022년 11월 3일
Thank you for your review.

6/10 - 괜찮아요

joseph

가족 여행
좋아요: 직원 및 서비스
The property is fine for the price paid. Staff are pleasant and helpful.
2022년 10월에 1박 숙박함
답변 제공: R 님, 2022년 10월 28일
Thank you for your review.

4/10 - 별로예요

Alain

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Old. In desperate need of refurb
2022년 10월에 2박 숙박함
답변 제공: Reception 님, 2022년 10월 23일
Thank you for your feedback.

8/10 - 좋아요

FREDERIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring
2022년 10월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 22일
Thank you for your review, we serve food from 5pm until 9pm each day, I am sorry that this was not late enough for you.

10/10 - 훌륭해요

Nigel

2022년 10월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 22일
Thank you for your perfect score review

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Pretty basic, a bit disappointing
Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids
2022년 10월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 22일
Thank you for your review, I am sorry that the lack of sachet hot chocolate and our scheduled leisure club closure caused you and your family to not fully enjoy your stay

4/10 - 별로예요

Melanie

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Upgrade needed.
Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.
2022년 10월에 1박 숙박함
답변 제공: Reception 님, 2022년 10월 15일
Thank you for your feedback.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was fine for a couple of night stay
2022년 10월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Stéphane

2022년 10월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Quick Stop.
The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well
2022년 10월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 13일
Thank you for your review

8/10 - 좋아요

Joanne

가족 여행
좋아요: 객실의 편안함
Theatre stay Stoke on Trent
Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.
2022년 9월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Carlo

2022년 9월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Jackie

2022년 9월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Mats

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

8/10 - 좋아요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, comfy hotel
Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
2022년 9월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

6/10 - 괜찮아요

Berry

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm
2022년 9월에 1박 숙박함
답변 제공: T W 님, 2022년 9월 18일
Thank you for you review. We do list out check-in time as 3pm, we do charge for early check-in 10 per hour, as listed on all our platforms.

2/10 - 너무 별로예요

Ronnie

2022년 9월에 1박 숙박함
답변 제공: s 님, 2022년 9월 17일
we are sorry to hear that

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: s 님, 2022년 9월 17일
Thank you for your rating.

10/10 - 훌륭해요

Jess

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Room comfortable, friendly staff, excellent breakfast
2022년 9월에 1박 숙박함
답변 제공: s 님, 2022년 9월 17일
thank you for your comment

10/10 - 훌륭해요

Zoe

2022년 9월에 1박 숙박함
답변 제공: s 님, 2022년 9월 17일
thank you

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful..had high expectations but very disappointed
Dirty,unhygienic..unpleasant experience Blood / poo in the bed, pillows and on sheets .. they hadn’t been changed obviously. Dirty floor , not hoovered or mopped in bathroom, towels were stained brown with body fluids also, mould in around bathroom, very outdated, dust everywhere .. complained to manager and had to sit in hotel lobby for 1 hour whilst they found another room, not a good experience and definitely would not recommend, I had very high expectations but the service and cleanliness of this hotel was appalling, for £90 i expected a lot more .. would not recommend to anybody !!!
2022년 9월에 1박 숙박함
답변 제공: Tom 님, 2022년 10월 13일
Please accept our sincere apology for failing to exceed your expectations during your stay

6/10 - 괜찮아요

Asif

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok hotel, but check the facilities are operational
We chose this hotel because we had stayed before and were pleased with the experience. Many of the plus points were the same, location, service, convenience, value for money, cleanliness. The only two things which were below par were the mattresses were two soft, so you were left wondering if you would roll off! Also, we booked for the pool and leisure facilities. On arrival, we were told the pool was out of order, and it would be some time before it was fixed. We didnt get the use of the pool once. As that was a major reason for booking, it left a bit of a dampener on a generally otherwise good experience.
2022년 8월에 2박 숙박함
답변 제공: TW 님, 2022년 10월 13일
Thank you for your review, Unfortunately our pool has been out of action for some essential repairs to the filteration equipment

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was slow waited at reception for an hour before going to our room.room was dirty bed sheet not Clean duvet sheet had molds on the hotel smelt and we saw rats now and there.not very good hotel won’t be returning and don’t advise to go here
2022년 8월에 2박 숙박함
답변 제공: TW 님, 2022년 10월 13일
Thank you for your review

2/10 - 너무 별로예요

Laura

별로예요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 13일
Thank you for your review, such a shame you failed to give us any information to assist us with improvements

4/10 - 별로예요

Muhammad Imran

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Issue with Leisure centre, breakfast, and general service!
2022년 8월에 2박 숙박함

4/10 - 별로예요

Natalie

2022년 8월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

2/10 - 너무 별로예요

Edward

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Lovely staff - rooms not so nice
Bathroom
Mould on ceiling
Rusty shower rail
2022년 8월에 2박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

6/10 - 괜찮아요

실제 이용하신 고객

1 night stay. Basic, but clean enough. Bit noisy due to location
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

6/10 - 괜찮아요

Andrew

가족 여행
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 13일
Thank you for your review

4/10 - 별로예요

Jamie

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No Pool!
The only reason I booked this is because I wanted to use the pool. On arrival I found out it was closed. Should really tell people this before they book
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review, I am sorry that our pool was closed for essential maintenance and repairs to the plant equipment

8/10 - 좋아요

Graeme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Motel
Central location to allow easy access to town centre
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

10/10 - 훌륭해요

Paul

2022년 8월에 1박 숙박함

8/10 - 좋아요

Mark

2022년 8월에 3박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review

4/10 - 별로예요

Joanna

별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 8월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY concerning locality, but pleasant interior
Once you walked through the doors of the hotel it was very pleasant inside & the staff were polite, helpful & courteous. However the car park & surrounding area were extremely concerning with clear street walkers plying their trade. Paying £12+ for a car park where I was concerned the car would be stolen or damaged. If you could pick the hotel up & place in a nicer area there would be no concerns.
2022년 8월에 1박 숙박함
답변 제공: Neill 님, 2022년 10월 12일
Thank you for your review, Our car park is charged at 7.50 for 24hours when booking with reception which we feel is competitive

8/10 - 좋아요

Karl

2022년 8월에 1박 숙박함