Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Ronald, Thank you for taking the time to rate your stay at the Hilton Garden Inn with five stars! We're thrilled that you had a positive experience with us and that we met your expectations on this visit. We appreciate you choosing our hotel for your accommodation on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Safe travels!Best,The Hilton Garden Inn Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Shannon, Thank you for choosing the Hilton Garden Inn for your stay and for taking the time to review us. We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. It's unfortunate that the pool was closed on the morning of your departure, and we apologize for the dissatisfaction that this caused you. Our indoor pool is a desirable feature for many of our guests, so we understand how disappointing this must have been for you. We appreciate you voicing your concern to us and assure you that we are working hard to restore our pool service as soon as possible. We trust that everything else was in order, and we hope to have the opportunity to host you again and share a more positive experience with you on a future visit. Safe travels!Best,The Hilton Garden Inn Team

Hi Jaclyn, it's regrettable to learn that your recent visit wasn't up to par. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we can improve to ensure a superior experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to leave us a review. We appreciate both.Best,The Hilton Garden Inn Team

Dear Louis, Thank you for staying at the Hilton Garden Inn in Norwalk and leaving us a 5-star review. We are pleased to hear that you appreciated our pet-friendly accommodations and hope you had a great time exploring our modern hotel and the various amenities we offer for our guests' comfort, convenience, and enjoyment. It was a pleasure to host you, and we look forward to seeing you again soon for another pleasant and positive experience during your next trip to the area. Safe travels!Best,The Hilton Garden Inn Team

Dear Terrell, Thank you for choosing to stay at the Hilton Garden Inn and leaving us a 5 out of 5 rating. We appreciate your feedback and support greatly. We are happy to know that your stay was comfortable overall, and we hope you had easy access to everything you needed. We do regret the fact that your room smelled of cigarettes. We are a 100% smoke-free property and have rooms that are designated non-smoking, but, unfortunately, not all of our guests abide by our rule, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. While we strictly enforce our no-smoking policy on hotel premises and have cracked down on those smoking inside the hotel in the past, it is a very tough battle. We thank you for bringing this matter to our attention and rest assured that we will address this with our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. We have also noted your comment about the furniture, and we value your suggestion for improvement as it allows us the opportunity to enhance future guest satisfaction. For future reference, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will be happy to move you to another room, if available, to make your stay as comfortable as possible. We trust that the positives of your visit outweighed any downsides, and we look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,The Hilton Garden Inn Team

Dear Fu, Thank you for taking the time to review your recent stay at the Hilton Garden Inn. We are pleased to know you had a positive overall experience at our hotel. We are happy to hear that you appreciated our quiet, pet-friendly accommodations and helpful front desk staff, and we hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Thank you for choosing our hotel in Norwalk. Safe travels!Best,The Hilton Garden Inn Team

Dear Dana, We are always pleased to receive feedback from our guests in relation to their stays at the Hilton Garden Inn, and we are delighted to read about your perception of our hotel - thank you for your kind words and support! Providing our guests with clean, comfortable, and friendly accommodations is our top priority, and we appreciate your recognition of the high cleanliness standards we maintain at our hotel. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon so we can share another 5-star experience with you. Thank you for choosing us for your stay in Norwalk. Safe travels!Best,The Hilton Garden Inn Team

Dear Demetri, We regret to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Kindly note that our housekeeping is tailored to your comfort. Our service policy is to ensure full deep cleanings prior to check-in and provide daily housekeeping services for occupied rooms upon request. To schedule, simply call the front desk. A change of linens, towels, toiletries, etc., can also be requested at the front desk. That said, we are disappointed that you did not experience the high cleanliness standards we hold ourselves to here at the Hilton Garden Inn. We appreciate you sharing your feedback with us, as we are constantly working to improve our hotel with an aim to enhance the overall experience for our guests. Rest assured, we have noted all your concerns and will use this experience to improve future guest satisfaction. Thank you for giving us the opportunity to serve you on this journey. We hope you'll give us another chance to serve you better and showcase the improvements we have made based on your input. Safe travels!Best,The Hilton Garden Inn Team

Dear Roseanne, We are always pleased to receive feedback from our guests in relation to their stays at the Hilton Garden Inn, and we are thrilled to hear that you had a great time at our hotel - thanks so much for sharing your wonderful experience with us and others! As our dedicated team is a point of pride for us, we are equally overjoyed to read that our staff impressed you. Your positive feedback motivates us to keep pushing forward, and we'll continue working hard to make every interaction with you exceptional and memorable. See you again soon, and thank you for staying with us on this journey!Best,The Hilton Garden Inn Team

Hi Estephania, We are very disappointed to read your review of our hotel. It certainly does not sound as if you had the experience we strive to provide our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. While we do have a professional service steam cleaning and sanitizing the entire hotel a few times a year, our team certainly does shampoo our carpets to maintain cleanliness on a regular basis, so it is strange that this happened. We understand the importance of maintaining a clean environment and assure you that we will review our room cleaning policies to address any service lapse and ensure our standards of cleanliness are maintained at all times. For future reference, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will be happy to move you to another room, if available, to make your stay as comfortable as possible. Thank you for considering our accommodation for your stay in Norwalk and taking the time to post your review. We appreciate both and hope to have another opportunity to serve you better and share a more positive experience with you. Safe travels!Best,The Hilton Garden Inn Team

Thank you for taking the time to leave us a 5 out of 5 rating, Elizabeth! Your satisfaction is our top priority, and we are so glad you had a positive experience with us. We appreciate you choosing the Hilton Garden Inn for your accommodation on this trip and look forward to serving you again soon. Safe travels!Best,The Hilton Garden Inn Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Charles, Thank you for taking the time to share your feedback about your recent stay at the Hilton Garden Inn. We appreciate the positive rating and are pleased to hear that you enjoyed your stay with us. We are glad that you found our property clean and well-kept, and we hope your stay was relaxing and you had easy access to everything you needed. We do apologize for the aspect of our accommodation that fell short of your expectations. We undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we will see what we can do about having some updates to the property soon. We sincerely hope this aspect of your visit did not detract from the overall experience too much. We trust that the positives of your stay outweighed any downsides, and we look forward to serving you again when you return to Norwalk. Have a safe trip & Happy New Year! Best,The Hilton Garden Inn Team

Dear Bridget, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We do understand the importance of providing a peaceful and relaxing atmosphere for our guests, and we regret that we fell short of delivering that during your visit. Your comfort and satisfaction are of the utmost importance to us, and this critical feedback will be used to facilitate better guest experiences in the future. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope to have the opportunity to redeem ourselves with you and give you the top-notch stay we are known to provide our guests. Safe travels!Best,The Hilton Garden Inn Team

Thank you for taking the time to review your recent stay at the Hilton Garden Inn and leaving us a 10 out of 10 rating, Catherine! We are thrilled to receive a perfect score and hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to welcome you back soon for another memorable experience. Have a safe trip & Happy New Year Best,The Hilton Garden Inn Team

Dear Nazareth, thank you for the 5 out of 5 rating - it's much appreciated! It's great to know that you had a positive experience at the Hilton Garden Inn, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Best,The Hilton Garden Inn Team

Aida, thank you so much for the positive rating. We appreciate your kind words and support for our product. We are delighted to hear that you love our property, and we hope your stay was pleasant and you had a great time with us. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to welcoming you back soon and hope to delight you with a 5-star experience upon your return. Thank you for choosing the Hilton Garden Inn for your stay. Have a safe trip & happy holidays! Best,The Hilton Garden Inn Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jason, We are sorry to hear that you did not find your accommodation with us to be satisfactory. At the Hilton Garden Inn, we want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded, so it's regrettable that we failed to achieve our goal in this case. Your satisfaction is our top priority, and we'd love to gain more insights into your issues so we can take corrective measures for your future visits. Regarding breakfast, we understand and apologize for your displeasure with the pricing. While our on-site restaurant works hard to ensure that its rates are competitive with other comparable establishments in the region, we value your feedback, as it allows us the opportunity to improve future guest satisfaction. Thank you for considering our hotel for your stay in Norwalk and taking the time to post your review. We appreciate both and hope to have the opportunity to serve you again, as we are keen to deliver a more enjoyable experience in the future. Safe travels!Best,The Hilton Garden Inn Team

Dear guest, Thank you for choosing to stay at the Hilton Garden Inn. We appreciate you taking the time to review your stay with us and are thrilled to hear that you had a 5-star experience with us. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels & Merry Christmas Best,The Hilton Garden Inn Team

Thank you for the positive rating, Ernest - it's truly appreciated! We hope your stay at the Hilton Garden Inn was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to let us know. We look forward to welcoming you back soon and hope to delight you with an even better stay during your next trip to the area. Enjoy your travels, and thanks again for choosing us!Best,The Hilton Garden Inn Team

Dear Carol, Thank you for taking the time to review your stay at the Hilton Garden Inn. We are pleased to know that you had a positive overall experience at our hotel. We value your input and would love to hear more details about your stay. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best,The Hilton Garden Inn Team

Thank you for the 5 out of 5 rating, Christopher - it's much appreciated! We hope your stay at the Hilton Garden Inn was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another pleasant and positive experience. Safe travels!Best,The Hilton Garden Inn Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Thank you so much for the 5-star review, Nathanael! Your feedback is greatly appreciated. We hope your stay was pleasant and you had easy access to what you needed. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another memorable experience. Have a safe trip, and thanks again for choosing the Hilton Garden Inn for your accommodation in Norwalk.Best,The Hilton Garden Inn Team

Thank you for the 10 out of 10 rating, Stacy! Your feedback is greatly appreciated. We are glad that you found the room clean and the bed comfortable, and we hope your stay was relaxing and you had easy access to everything you needed. Your satisfaction is our top priority, and we are pleased to have met your expectations on this trip. We appreciate you choosing Hilton Garden Inn for your accommodations in Norwalk, and we look forward to serving you again very soon. Safe travels, and thanks again for your business and your review.Best,The Hilton Garden Inn Team

Dear Ken, Thank you for the positive rating. We appreciate it. We hope your stay at Hilton Garden Inn was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,The Hilton Garden Inn Team

Dear Nurit, Thank you for choosing to stay at Hilton Garden Inn and leaving us a positive rating. Your feedback is greatly appreciated. We are glad that you liked the coffee corner and found our accommodation comfortable and the staff friendly and helpful, and we hope everything was in order and you had easy access to your essentials. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,The Hilton Garden Inn Team

Dear George, Thank you for choosing Hilton Garden Inn for your accommodations in Norwalk. We appreciate you taking the time to review your stay with us and leaving us a 5-star rating - thank you very much. We are glad to hear that you enjoyed the peloton bike in the fitness center, and we hope your stay was pleasant and you had easy access to everything you needed. We are sorry that the cleanliness of the pool and hot tub left something to be desired in this case. We sincerely apologize for this, and we have alerted our team to your comments so they can take immediate action to address the issues you have highlighted. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Until then, safe travels!Best,The Hilton Garden Inn Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Jose, Many thanks for the stellar review. We really appreciate it. It seems like you had a great stay with us, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at Hilton Garden Inn many more times in the future.Best,The Hilton Garden Inn Team

Melissa, thank you so much for leaving us a 5 out of 5 rating! We really appreciate you staying at Hilton Garden Inn and taking the time to share your feedback with our team. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks again for choosing us!Best,The Hilton Garden Inn Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear William, Thank you for choosing to stay at Hilton Garden Inn and rating your experience as positive. We are glad that you found our property clean and the staff efficient, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best,The Hilton Garden Inn Team

Dear Michele, Thank you for choosing to stay at Hilton Garden Inn and rating your experience as positive. We are glad that our bar facilities were to your satisfaction, and we appreciate your kind words for our front desk personnel. Your comment about the location is duly noted. We are within easy reach of I-95 and conveniently situated in a great area of town for shopping malls, parks, and places of interest. During your next visit, please ask the front desk about amenities that are very close to the hotel. We trust that the positives of your visit outweighed any downsides, and we hope to welcome you back when you return to Norwalk.Best,The Hilton Garden Inn Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Karen, Thank you for choosing to stay at Hilton Garden Inn and rating your experience as positive. We appreciate your kind words for our staff. We apologize for the aspects of your room that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Our maintenance team has been alerted to your comments so that they can take immediate action to address the mold issue in the shower. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Best,The Hilton Garden Inn Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Denise, Thank you for your review. We appreciate your kind words for our staff. At The Hilton Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for the disappointment you describe with the facilities and your room, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We wish you had made our staff aware of this, as they would have gladly taken care of the issues and switched your room to make your stay as comfortable as possible. We will, however, look into this and conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. Furthermore, as our primary goal is always to exceed expectations of comfort, convenience, and quality amenities, we certainly take this very seriously and have forwarded your comments to management for review. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our hotel and hospitality.Best,The Hilton Garden Inn Team

Dear Lestryne, Thank you for choosing to stay at Hilton Garden Inn for your brief stopover. We appreciate the stellar review. We are glad that found our staff friendly, and we are happy to hear that you loved the availability of bar and food services on-site. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best,The Hilton Garden Inn Team

Dear Rosemarie, Thank you for the positive rating. We appreciate it. We hope your stay at Hilton Garden Inn was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best,The Hilton Garden Inn Team