I'm writing to express my disappointment and frustration with the experience my family and I have had during our stay Sheraton hotel, room 213.
Upon arrival, we were excited to relax and enjoy our time, but unfortunately, our experience was far from satisfactory. The room we were allocated was situated next to the Jacuzzis, which resulted in incessant noise disturbances, compounded by the presence of a motor that emits a deafening sound akin to an aircraft engine. Despite raising this issue with the staff downstairs, we were informed that nothing could be done, which we find unacceptable. It seemed as though our concerns were dismissed, leaving us feeling disregarded and disheartened.
Furthermore, the room we booked, which was advertised as having a view of the slopes, fails to provide any such view. This discrepancy between the advertised amenities and the reality of our accommodation adds to our disappointment.
Additionally, we were disheartened to hear that our booking through Expedia limits the hotel’s ability to address our concerns. Such a response is not only disconcerting but also reflects poorly on the level of service and care provided to guests, irrespective of their booking method.
As guests who have traveled for 14 hours to reach the establishment, we expected a level of comfort and service that has unfortunately not been met. Our overall experience has left us feeling extremely dissatisfied with the services provided by Sheraton hotel.