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골든 라이언 호텔 여행 후기

3 out of 5
골든 라이언 호텔
8-10 King St, Stirling, Scotland

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 328개 이용 후기 중 71개" "
평점 8 - 좋아요. 328개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 328개 이용 후기 중 71개" "
평점 4 - 별로예요. 328개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 328개 이용 후기 중 17개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

KimJW 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고급스럽고 전통이 있어보였다.
하룻밤만 이용했는데 조식에 하기스도나오고 좋았다.깨끗하고 1786년에 지어졌다는 전통과 자부심도 좋다.

10/10 - 훌륭해요

Marisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to Stirling Castle, Church of the Holy Rude, Old Stirling Jail and dining options.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

D

출장 여행
NO IN ROOM WIFI - PRETTY BAD IF WORKING
Sorry but its 2021 not 2012. The world relies on the internet so to have it available in one corner where you have to stand on a chair and tilt your phone backwards and forwards for 10 minutes is ridiculous. Its a pretty hotel in a great building with a decent bar and restaurant but no in the room wifi on a working trip is a deal breaker for me.
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

F

2021년 9월에 1박 숙박함

6/10 - 괜찮아요

R

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Great staff, rooms need TLC
Well located, food was good and staff/service were/was very friendly, but rooms have seen better days, beds were rock hard and my window catches were broken, so couldn't be shut - which was a problem as it was quite noisy outside. Had the worst night sleep I've had in a long time, so unlikely to stay again.
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only one small point, the plugs in the sink and bath didn’t work, had to pull them out to drain the water away and they were extremely dirty.
2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Kathryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in an excellent location. The room was very clean, the staff were friendly and the breakfast was good. Would definitely stay again!
2021년 9월에 1박 숙박함

8/10 - 좋아요

Rashad

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

8/10 - 좋아요

Lorraine

2021년 8월에 1박 숙박함

8/10 - 좋아요

Warren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice people excellent food, town centre location, tv poor reception.
2021년 8월에 3박 숙박함

8/10 - 좋아요

Eleanor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay
It was comfortable for the one night. The restaurant was chaos in the morning. Impatient people pushing in at breakfast and not following social distancing guidance. Bedroom was tidy but no remote for the tv. Requested a remote for room easily.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Abigail

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pour un séjour authentique
Magnifique hôtel de plus de 200 ans, bien entretenu, chambre vaste. Nous recommandons le restaurant et son excellent chef qui cuisine des saveurs gourmandes avec des produits simples. Personnel du bar restaurant très sympathique.
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Central to Stirling but very limited on-site parking
2021년 7월에 2박 숙박함

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태
Clean hotel, but a little tired
Stayed in July 2021, the hotel was clean, as was our room, but it just feels a little tired and in need of updating. Our room was very warm,but luckily there was a fan provided. Overall an OK stop off on a long journey, and the main thing was it was clean throughout. The free car is dependent on arrival time, we were lucky to get one of the last spaces, but didn't like that fact the public can access it, when I went back down later to get something from the car there were people sat drinking out there which made me feel uncomfortable and a bit wary whether the car may get damaged.
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location for shops, restaurants and amenities is perfect. Very welcoming, felt really comfortable.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Donna

좋아요: 직원 및 서비스
2021년 6월에 1박 숙박함

4/10 - 별로예요

Andy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Everything that could be wrong was wrong
When we got to our booked “family room” that should’ve been a double with a single or a sofa bed we walked into a twin room with no sofa bad made up. I asked receptionist if we were in the right room to be told yes but as if booked after 2pm housekeeping have gone so I’d have to make up the sofa bed myself! She gave me the keys to the room Nextdoor to see if that was made up just to check but it wasn’t, I helped myself to 2 pillows and the towels to finish up making my room though. Dinner wasn’t much better, service to be seated was incredibly slow, the waitress brought my boy’s food with no cutlery and looked shocked when we asked for some, then did the same when my wife and my food came! The food (we both had lamb) was incredibly tasty so big plus on food quality (the only positive). On return to the room we got to bed but one bed had a totally slopping matress, it had gone on one side meaning we had one twin bed and a sofa bed which I ended up sharing with my 4 year old. After a dreadful nights sleep we thought we’d get showered and leave, well that would’ve been nice if the shower worked! Just a dribble. So on leaving we advised receptionist of all this and left to get some breakfast elsewhere. If you are looking to stay in the area I’d have a look at other options, I paid over £100 and could’ve stayed in a Holiday Inn cheaper but we like try the non chains. On this occasion I think we chose wrong.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Golden Lion is a nice hotel staff nice and food really good weve been few times .its nice and central
2021년 5월에 1박 숙박함
답변 제공: June Wannan, General Manager 님, 2021년 5월 30일
Thank you for your lovely review Robert, i will pass this onto our staff. We hope to see you all again soon

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SHUT
ARRIVED AT 1930-HOTEL BOARDED UP WITH MONIES TAKEN
2021년 3월에 1박 숙박함
답변 제공: June Wannan, Business Development Manager 님, 2021년 3월 24일
Good afternoon John, Apologies for you being able to book the hotel in the first place as the Golden Lion Hotel has been closed since 3rd November 2020 due to government restrictions. I am not sure how you were able to book this room as the website is closed until further notice. Scotland is still in lockdown until 2nd April 2021. We do plan to open up on Monday 17th May 2021. Please accept our apologies for any inconvenience this has caused you. Kindest Regards

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함

6/10 - 괜찮아요

Luke

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 4박 숙박함
답변 제공: HArold 님, 2020년 9월 19일
Thankyou

8/10 - 좋아요

Bianca

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing and needs a new receptionist
We checked in and the receptionist lacked any people skills. No eye contact, barely said two words to us. During our stay she was most unhelpful with cold word answers and no efforts to help or give information. She was very timid and seemed to be in the wrong role in such a customer facing job. Sharon I believe her name was. The original room we were given was ghastly. Small, very dated and barely enough room to have a suitcase and two people. The bed was two singles clipped together and was tiny. We complained and got upgraded to a bigger room which was much better. It was worn and very dated, chipped furniture and the ceiling could do with replastering as it was full of dents and bumps. I called the restaurant to see what time they served food, we were told 21:30. We arrived just before 21:00 to be turned away and told the girl who had informed us of this was in fact lying. They wouldn’t serve us anything, even a side dish or anything even though people had reserved tables still. The housekeeper didn’t come to the room one during our 5 night stay. I accept due to covid 19 there’s limits but for 5 nights it would have been nice to have our bin replaced and some more tea or coffee. I had to keep asking for bin bags and an extra toilet roll, which was annoying as the receptionist was so incapable of communicating. The housekeeper finally showed her face on check out, banging and thudding so loud on our door 15mins before check out. Really rude and aggressive.
2020년 9월에 5박 숙박함
답변 제공: HArold 님, 2020년 9월 19일
Thank you for taking the time to comment I have discussed you comments with the team to ensure we meet the expectations of our Guests - you should have received a letter in the room about our covid measures for bedroom requirements which I assume you did not receive which would advise our apologies for this

6/10 - 괜찮아요

Annmarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family break
Nice size room plenty space even with a travel cot. Meals were lovely
2020년 8월에 1박 숙박함
답변 제공: HArold 님, 2020년 9월 8일
thank you

2/10 - 너무 별로예요

Edith 님, Hertfordshire

가족 여행
별로예요: 청결 상태
Low standard of cleanliness!! Found Aragogs ( Harry Potter spider) brother between the pillows!! Complained and had to insist bedding changed as the manager couldn’t careless , and just shrugged his shoulders. In the morning found a slug at the bottom of the bed. Breakfast was good but done buffet style like covid hadn’t happened- I was shocked!! Chances of staying here ever NIL Never ever given a review like this before.It looked so good on entry
2020년 8월에 1박 숙박함
답변 제공: HArold 님, 2020년 9월 8일
Thank you for the feedback - I did speak with you on checkout and apologise for the inconvenience caused

4/10 - 별로예요

실제 이용하신 고객

2020년 8월에 3박 숙박함
답변 제공: June Wannan, Business Development Manager 님, 2020년 9월 16일
Good afternoon Bianca, thank you for your comments. Due to COVID 19, there is no housekeeping services for stays up to 5 days, this is to protect yourself and our staff. Shannon is a very quiet spoken person, reception trained and normally very pleasant, so apologies if you felt that she was unhelpful. We will take your feedback on board and speak with the staff re the points that you have brought to our attention. Stay Safe

6/10 - 괜찮아요

Kim

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not ideal unfortunately
Long waiting times for check in and food service, food over cooked, terrible uncomfortable bed, noisey neighbors. Old decor in need of upgrading as it looks filthy. Restaurant floors terribly stained.
2020년 8월에 1박 숙박함
답변 제공: HArold 님, 2020년 8월 28일
Thankyou for your comments i will investigate these

2/10 - 너무 별로예요

Charlene 님, Argyll

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t cleaned in our 3 day stay! Only given one set of towels and one toilet roll when asked for towels and toilet roll. When asked if we could borrow a phone charger receptionist said no as said we may not return it! So now I’m a thief?!?!
2020년 8월에 1박 숙박함
답변 제공: HArold 님, 2020년 8월 28일
Thnak you for your comments - you would have received a welcome email via Expedia about the COvid policies in place in Housekeeping where room will not be serviced unless requested or a stay over 5 days I will also investigate your comment regarding the request for a charger as this is ridiculous to say the least and I am surprised any of our team would say this

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Poor service.
2020년 8월에 1박 숙박함
답변 제공: HArold 님, 2020년 8월 15일
sorry to hear you were disappointed we will endeavour to meet the requirements

10/10 - 훌륭해요

Conor 님, Manchester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent food deal for hotel guests in the restaurant and the food was outstanding. Crowded breakfast and shower was faulty.
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy stay
Second time we have stayed. And enjoyed it just as much. The staff and hotel are lovely. rooms comfortable and clean. Hotel is Close to great walks lots of good food great shops. Got it all on hotel door step. We will definitely be back.
2020년 3월에 3박 숙박함

8/10 - 좋아요

Viv

2020년 2월에 1박 숙박함

8/10 - 좋아요

Justyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Lovely meal, easy parking, and wonderful staff!
2020년 2월에 3박 숙박함

6/10 - 괜찮아요

cameron

2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 3박 숙박함

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel in great location
Very nice, and great location. Big room in good condition and bathroom recently renovated. Buffet breakfast available, and also several coffee houses just outside Nice bar
2020년 2월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Angenehmer Aufenthalt und sehr freundliches und hilfsbereites Personal
2020년 2월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
The room was ok Carpark full had to park elsewhere and pay parking ! Bathroom had mould round the bath edge the drains in the bathroom smelled Stool under dressing table was badly stained wouldn’t use Beds were hard Positivity the staff were friendly and breakfast was nice
2020년 2월에 1박 숙박함

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Hotel was in the centre of town. 5 min walk from train station. Room was nice and comfortable. Bar was nice and relaxing. A great choice for brekfast. Would fully recommend this hotel.
2020년 2월에 1박 숙박함

8/10 - 좋아요

rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed
When we arrived I found we had a twin room where I expected a double. This may have been an oversight of mine but surely the hotel should be asking in advance what you require? Room couldn’t be changed until the following day. Shannon on reception doesn’t seem to have the personality for a receptionist, lacking confidence and had to check with manager about everything. Rooms were looking very tired and the lamps could do with a cloth to take away the cobwebs! Bar stuff were lovely and helpful. Breakfast was delicious apart from the extremely water downed fresh orange juice (worst I’ve had in a hotel). We ate in the hotel Saturday evening and again, couldn’t fault the food. It’s a pity the rooms upstairs don’t match the reception/bar area as these areas were a lot nicer presented.
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, very good restaurant, very good location.
2020년 1월에 1박 숙박함
답변 제공: h 님, 2020년 2월 8일
we appreciate your feedback

8/10 - 좋아요

Lærke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함
답변 제공: h 님, 2020년 2월 8일
we appreciate your feedback

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was fine although a bit old fashioned, food was excellent
2020년 1월에 2박 숙박함
답변 제공: h 님, 2020년 1월 7일
Thankyou

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not acknowledge cancellation request ( nor did Expedia) My cancellation was due to a serious medical condition. (cancer) ....Thanks for nothing guys. Wont be using expedia again or staying at the golden lion.
2019년 12월에 4박 숙박함
답변 제공: h 님, 2020년 1월 7일
apologies but unaware of this request to cancel

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: H 님, 2020년 1월 7일
many thanks