로비

레드 루프 인 아틀란타 사우스이스트 여행 후기

2 out of 5
레드 루프 인 아틀란타 사우스이스트
637 Highway 138 West, Stockbridge, GA

이용 후기

6.6
평점 10 - 훌륭해요. 352개 이용 후기 중 82개" "
평점 8 - 좋아요. 352개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 352개 이용 후기 중 75개" "
평점 4 - 별로예요. 352개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 352개 이용 후기 중 57개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스
Need to finish renovation in the rooms.
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 24일
Dear Mary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTHEAST. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services at Red Roof. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all good people i would say this place is 10 times nicer than the one in Morrow ga
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 10일
Dear William,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta Southeast. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good staff and nice hotel. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The building and room are beautiful, but the management is going cheap on everything else. I found an empty bottle of alcohol in my room, the wifi didn't extend beyond the doorway, and the shower didn't drain.
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 21일
Hello John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta Southeast. I'm happy you were pleased with the appearance of our building and rooms, however, you stated the Wi-Fi was weak, the housekeeping was poor, and you encountered a clogged drain. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Red Roof apologize for the poor indicated encounter. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Racquel

가족 여행
별로예요: 직원 및 서비스
This specific hotel would have been my first choice whenever I’m in that area until the last time I stayed there. The gentleman who check me in was very kind and generous. I appreciate his service. But There’s another man at the front desk during the daytime, I found his demeanor towards me very intentional and rude, his customer service was extremely poor. I don’t know if it’s a change of management because usually front desk staff are pleasant and welcoming.
2023년 12월에 4박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 1월 27일
HI Racquel,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Atlanta Southeast. You indicated that the service you received from one of our daytime staff wasn't to your liking, please accept our apologies for any inconvenience. Note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

2/10 - 너무 별로예요

Erika

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room: 2 queen sized bed, 1 of them lots of hairs on it! Bathroom: bath is rusty, look like somebody shifted on it! 2am somebody yelling Omg never again, never had like that bad experience in my life!
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 29일
Thank you, Erika, for writing to us about your recent stay at the Red Roof Inn Atlanta Southeast. I was saddened to read that your stay fell short of your expectations due to the possible hairs on the bed and the condition of the bath. We're sorry to hear about the inconvenience caused by the noise from nearby guests. At Red Roof, our team is dedicated to ensuring a comfortable stay for all guests, please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Angel

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I enjoyed it until I kept seeing Baby roaches, now I know people come and they might have them with them but a few here or there…. That room needs to be sprayed before they have an issue… want be returning….just because of the bugs. Plus the heater kept making crazy sounds. An the pipes was scarring me every time they came on
2023년 12월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 19일
Dear Angel,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, loud noise from the heater and the other unsatisfactory encounters you had. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Denisse

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El servicio al cliente pésimo el elevador el piso en madera sin loza la habitación el televisor ni se pudo ver el remoto no servía en el baño salió una cucaracha la plancha no servía y la primera que me quedo en un sitio y uno están en la habitación entran a limpiar la habitación con uno ahí el mapo es una toalla con un palo en realidad no se lo recomiendo a nadie
2023년 12월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 6일
Querida Denisse,Le agradezco que comparta sus comentarios luego de su estadía en el RED ROOF INN ATLANTA SOUTHEAST. Me entristeció leer que su estadía no cumplió con sus expectativas debido a los insectos que informó, el encuentro que tuvo con nuestro personal y los otros problemas destacados que obstaculizaron su estadía. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. He notificado a la propiedad de sus comentarios para que puedan trabajar con los especialistas para garantizar que todo esté como debe ser.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,Red Roof Management

10/10 - 훌륭해요

Shaquita

2023년 11월에 1박 숙박함
답변 제공: Dannielle Redirespone Specialist 님, 2023년 12월 22일
Hello Shaquita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Roswell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs an upgrade. Bathroom was dirty falling apart and full of roaches. Bed sheets and mattress were stained and dirty. Light fixtures and furniture falling apart.
2023년 11월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Dear Roswell,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the upkeep of our location and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was rude. They tried to put me in a room with a broken bed, it was leaning on the floor. I booked to queen beds and ended up with 2 full at the same price. They had roaches. Overall bad experience
2023년 11월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 25일
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the encounter you had with our staff and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 편의 시설/서비스
Dead Roach in room. Small bath towels. Lobby rest room out of service. Breakfast was OK. Beds were comfortable.
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 13일
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. It's great to hear that you were pleased with the beds. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the size of the towels not being to your liking and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Freddie

좋아요: 청결 상태
I love the Hotel and atmosphere there.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 13일
Dear Freddie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTHEAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hotel's atmosphere. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

LaTanya

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room felt dirty the towels was stained roaches in the room the sheets was stained
2023년 10월에 2박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 9일
Dear LaTanya,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Victor

2023년 10월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 4일
Hello Victor,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

jean

별로예요: 숙박 시설 상태 및 시설
Not worth the cost
Broken elevator, ice machine not working, lobby bathroom out of commission, burn holes and stains in bedspread of nonsmoking room. Bathroom in disrepair. Rust holes in tub, soap dispenser torn from shower wall, wallpaper/ paint peeling. Room was $109 with fees- so definitely not what we expected.
2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 2일
Dear Jean,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional ice machine, broken elevator and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Dionne

2023년 9월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 26일
Hello Dionne,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Tatiyana 님, Riverdale

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 21일
Thank you for taking a moment to complete our survey, Tatiyana. The staff at the Red Roof Inn Atlanta Southeast and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

gloria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Stay Here
Front desk had no one to waiting to give customer service. The elevator had wooden floors and the door did not close good. None of the Lenny in the room was playing it was old it was dingy and the spread hat spots on it. I had to go to the closest family Dollar by Lysol and Clorox I sprayed so much it was an uncomfortable sleep.
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 18일
Thank you for taking a moment to leave a review, Gloria. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 2/10 score following your stay. You stated that the elevator door didn't close properly, there was no front desk staff waiting and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Eugene

2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 30일
Hello Eugene,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Latanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!!!!
2023년 8월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 31일
It is so rewarding to read that you had a great stay with us, Latanya. Thank you for your comments. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 16일
Hello Eugene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Shanequa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it , the property and staff are amazing
2023년 8월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 13일
Dear Shanequa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTHEAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our amazing staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was ok
2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 24일
Dear Trevor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTHEAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 10일
Hello Linda,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Walter

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Looks ok on the outside but...meh...on the inside. They didn't try very hard when it comes to remodeling. Im only staying here because it has parking for semi trucks.
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 5일
Hello Walter,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTHEAST. It's saddening to hear that you weren't comfortable with your stay due to the indicated appearance, not to your liking. Please know that we value and appreciate your business, and will take your comments into consideration in an effort to improve our quality. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Recordo Rediresponse Specialist

6/10 - 괜찮아요

Louise

가족 여행
별로예요: 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 2일
Hello Louise,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Atlanta Southeast. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed. Ready for a remodel
We have stayed here before many times which is why we came back but this time it was disappointing. We checked in late evening the overnight gal was friendly and gave great service but the place has become rundown and dirty. Beds were tired (old) and uncomfortable. The pool was empty. While it was serviceable for this time we won’t be rushing back.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 31일
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Southeast. I'm glad you found our staff to be friendly, however you indicated that you weren't please with the upkeep of our building nor comfortability of our beds, our apologies for any inconvenience. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Ezell

2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 13일
Hello Ezell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 직원 및 서비스
2023년 6월에 3박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 7월 11일
Dear Anthony,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Southeast and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Rosalba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El cuarto que nos dieron al segundo día, estaba muy limpia y organizada y olía delicioso. Era en el primer piso el #120.
2023년 5월에 4박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 6월 3일
Hola rosalba,Gracias por tomarse el tiempo para contarnos sobre su estadía en Red Roof Inn Atlanta Southwest. Es muy gratificante ver que disfrutó de su estadía y que encontró la habitación limpia y organizada. Nuestro objetivo es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.Esperamos continuar brindándole excelentes experiencias. Gracias nuevamente por compartir sus comentarios con nosotros. Esperamos recibirlo nuevamente en el futuro.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Older facility, but some updates have been done. Room is good size and the staff was friendly and helpful.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Harvey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 1일
Hello Harvey,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Tisha

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 29일
Hello Tisha,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTHEAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Edna

별로예요: 청결 상태, 편의 시설/서비스
There were debris between the sheets, the microwave and ice bucket were gross. The refrigerator had no shelves.
2023년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 1일
Dear Edna,Thank you for sharing your thoughts following your recent experience at the Red Roof Inn Atlanta Southeast. I was saddened to read your experience fell short of your expectations due to the uncleanliness of the sheets and the uncleanliness of the in-room amenities mentioned. Please allow me to extend my sincerest apologies for the inconveniences caused. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

6/10 - 괜찮아요

Kedeshia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 4월 19일
Hello Kedeshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Southeast and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

stephany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen lugar
2023년 4월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 4월 14일
Estimada Stephany,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn Atlanta Southwest. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros. Me alegra leer que encontró nuestro hotel como un buen lugar. Los comentarios positivos como el suyo siempre son un estímulo para todo nuestro personal a medida que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer que se quedara con nosotros nuevamente en el futuro para mostrarle nuestros avances positivos para mejorar su experiencia con nosotros.Atentamente,Adraine RediResponse Specialist

4/10 - 별로예요

steve

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was dirty. Couldn't shut bathroom door.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

shannon

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room we were given smelled like fresh pop the second room we were given still had an order and had trash in the bathroom trash and the floors were dirty it made it very uncomfortable for my family and I to sleep
2023년 3월에 1박 숙박함
답변 제공: Dannielle Redirespponse Specialist 님, 2023년 4월 7일
Dear Shannon,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you encountered, and the unclean floor and trash can that made you uncomfortable. We are sorry for this issue. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Dannielle Rediresponse Specialist

4/10 - 별로예요

Jenniece

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 3월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 1일
Dear Jenniece,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Southeast and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Lamont

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 3월 28일
Hello Lamont,Thank you for taking a moment to complete our survey at the Red Roof Inn Atlanta Southeast. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. We are sorry you had a less than satisfactory experience. To better understand what negatively impacted your stay, what happened and where we can improve, please consider adding comment to your review in the future. The staff and I appreciate your comments, as it will only help us to improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna RediResponse Specialist

4/10 - 별로예요

Nicholas

별로예요: 청결 상태
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Kevin

2023년 3월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 4월 19일
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Southeast and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Tyreka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 3월 22일
Hello Tyreka,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Atlanta Southeast appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

2/10 - 너무 별로예요

Bryan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked this hotel because of location off the highway on road trip. We just needed a simple hotel to sleep for the night. The room was disgusting, nauseating smell. The sheets had blood and hair! I asked for assistance and was offered Clean sheets to change myself. We felt gross just sleeping in the filthy room with family. The advertised free breakfast is also a huge stretch. There was a few stale raisin bagels and orange juice. Overall disgusting and not worth even for a short sleep! There must be cleaner places near by to stay. Don’t do it! Any good reviews must be fake.
2023년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 3월 19일
Hello Bryan,Thank you for sharing your experience at the Red Roof Inn Atlanta Southeast. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness in your room, the breakfast that was not to your liking and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business.To uphold our company's high standards, I have shared your feedback with management in an effort to have that rooms inspected. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1st Room was roach INFESTED. 2nd room was filthy with feces rubbed all over pillow with a clean pillowcase on top. My stay with this property didn’t even last 5 minutes!! By far THE WORST experience I’ve ever had with any hotel. I immediately got a refund and searched for somewhere else to rest!!! UNBELIEVABLE.
2023년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 3월 18일
Hello Alexis,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the RED ROOF INN ATLANTA SOUTHEAST. Please accept our most sincere apologies for the concerns you described regarding the pests you highlighted you encountered in the first room and cleanliness of the second. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I've shared your encounter with management to ensure your satisfaction.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Yamica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Cleaning staff needs to clean more
2023년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 3월 15일
Hello Yamica,Thank you for taking the time to write a review of your stay at the RED ROOF INN ATLANTA SOUTHEAST. You indicated that our cleaning staff needs to clean more. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Island

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 3월 7일
Hello Island,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN ATLANTA SOUTHEAST are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

10/10 - 훌륭해요

Gonzalo 님, HUSTONVILLE

2023년 3월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 4월 13일
Hello Gonzalo, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Dalton appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 - 훌륭해요

Tamika

좋아요: 직원 및 서비스, 객실의 편안함
Good stay for the price
2023년 2월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 2월 23일
Thank you for your review, Tamika. We're happy to see that we were able to provide you with a great stay at a comfortable price. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Toni-AnnRediResponse Specialist

2/10 - 너무 별로예요

Souleymane

2023년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 2월 21일
Hello Souleymane,Thank you for taking the time to complete our guest survey. Myself and the staff at the RED ROOF INN ATLANTA SOUTHEAST are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We would love for you to consider adding comments to your survey, to let us know where we fell short of your expectations.Please know we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Toni-AnnRediResponse Specialist