Dear Seong, Thank you very much for staying with us and for taking the time to share a comment. We are so happy that you fully enjoyed your stay at Château de Pourtalès. We are always ready to help our guests to bring their luggages up to the room, don't hesitate to ask the reception. We are also building a new building next to the Castle. "Le Parc", the name for this new place", will accommodate 20 additional rooms from the end of the year and will be equipped with a lift. Between the private garden and the park, rooms will offer an exceptional view and for some, even a balcony. We look forward to welcoming you again soon, Charlotte Wild and the whole team

Dear JAE HEUNG, Thank you very much for taking the time to write a comment. We are very happy that you enjoyed your stay among us and that you enjoyed the setting and tranquility offered by the Château. We hope to welcome you back at the Château de Pourtalès

Dear Xiqin, thank you warmy for sharing your impressions of your recent stay in our hotel.We are delighted that you had a pleasant time and we look forward to welcoming you back to Strasbourg.Best regards,Charlotte Wild

Dear Sey, thank you for taking the time to share a feedback of your stay at our hotel. We are delighted to know that you had a pleasant time and we hope to have the pleasure of welcoming you again soon !Best regards,Charlotte Wild

Dear Lorraine, thank you so much for taking the time to share a feedback, your satisfaction is the best reward for our team!We look forward to welcoming you back soon.Best regards,Charlotte Wild

Dear guest, First of all, thank you for taking the time to share your impressions of your recent visite. We value our guests' feedback both positive and constructive.As your feedback relates exclusively to the Château's events department, we hope that you had a pleasant stay in our hotel and appreciated our services.After speaking with our colleagues from the events department, it appears that they spontaneously came to meet you while you were visiting our reception rooms on your own means.The team was keen to help you and to show you the areas that suited your needs, it wasn't the case when you visited alone.We are really apologise that you had a negative experience of this meeting.Our sole aim was to accompany you on your visit and advise you as best we could.We hope that you will consider staying with us again in the future and that you will give us the chance to prove to you the profesionalism of the entire Château team.Yours sincerely,Charlotte Wild

Dear Mary, thank you warmly for taking the time to share your feedback and valuable informations with future travellers, such as the easy access to the city centre thanks to the P&R "Boecklin".We are delighted that you enjoyed all our services, both the comfort of the prestige rooms in "Le parc" building and our generous and varied buffet breakfast.We hope you will have the opportunity to return to Strasbourg and discover even more the Parc de Pourtalès during your next stay.Sincerely,Charlotte Wild

Dear John, thank you warmly for your feedback. We are delighted to hear that you had a nice stay in our hotel.We look forward to welcoming you back soon.Best regards,Charlotte Wild

Dear Peter,thank you so much for taking the time to share a feedback. We are delighted that you enjoyed your stay overall, and especially the green surroundings.We look forward to welcoming you back soon.Best regards,Charlotte Wild

Liebe Nicole, vielen lieben Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es ist toll für unser Team zu wissen, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Beste Grüße aus Straßburg,Charlotte Wild

Dear Thomas,thank you wamlry for taking the time to share your experience and we are delighted that you enjoyed your stay in our hotel.We look forward to welcoming you back.Best regards,Charlotte Wild

Lieber Ulrich,herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.Wir freuen uns, dass Sie Ihren Aufenthalt insgesamt sehr genossen haben.Die Instandhaltung eines Schlosses ist eine tägliche Aufgabe. Unser gesamtes Team und die Schlossbesitzer sind jeden Tag dafür.Wir hören Ihren Kommentar zu diesem Thema und werden sehen, wie wir es noch besser machen können.Wir freuen uns Sie bald wieder begrüßen zu dürfen! Beste Grüße aus Straßburg, Charlotte Wild

Liebe Larissa,herzlichen Dank, dass Sie sich die Zeit genommen haben, über Ihren Aufenthalt in unserem Hause zu berichten. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Beste Grüße aus Straßburg,Charlotte Wild

Dear Patricia,thank you warmly for taking the time to share a feedback and we look forward to welcoming you back soon !Charlotte Wild and the whole team

Bonjour Louis-Marie, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires.Nous sommes surpris pas votre retour sans équivoque et nous regrettons sincèrement que votre séjour n’ait pas répondu à vos attentes.Nous sommes tout particulièrement attachés à offrir un accueil chaleureux et personnalisé, c’est pour cela notamment nos réceptionnistes prennent le temps d’accompagner nos clients et de présenter les lieux individuellement lors de l’enregistrement.Nous vous prions sincèrement de nous excuser que vous n’ayez pas ressenti cet accueil qui nous est cher et nous veillerons à ce que cela ne se reproduise pas.Concernant le petit-déjeuner, notre buffet propose des produits sucrés, salés, une gamme de produits biologiques et locaux.Si vous souhaitez partager avec nous davantage de détails et nous faire part des produits que vous auriez aimé retrouver sur notre buffet, je vous invite à me contacter par mail à c.wild@destionation-pourtales.fr, toutes les suggestions d’amélioration sont importantes pour nous et nous permettent de faire évoluer nos services.Bien à vous, Charlotte Wild

Dear Paul, thank you warmly for taking the time to write a feedback and for your kind words which encourage us. It's to offer great memories for our guests that our team is invested every day !We look forward to welcoming you back soon,Charlotte Wild and the whole team

Dear Lina, thank you for taking the time to share a feedback. However your feedback doesn't mention any of the services offered by our hotel. It would have been interesting for us to understand your rating. We hope that we will have the chance to talk more during a future stay. King regards,Charlotte Wild