실내 수영장, 07:30 ~ 20:30 오픈, 일광욕 의자

무투 벨스테드 브룩 호텔 여행 후기

3 out of 5
무투 벨스테드 브룩 호텔
Belstead Road, Ipswich, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 340개" "
평점 8 - 좋아요. 1001개 이용 후기 중 367개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 170개" "
평점 4 - 별로예요. 1001개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Charlie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay which exceeded expectation. A beautiful hotel with lots of character. The staff are extremely helpful and friendly. The pool, sauna, jacuzzi were outstanding. The rooms were clean, well equipped and comfortable. Great selection of food which was all top notch. Ample parking. Would definitely stay here again and would highly recommend.
2024년 3월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 27일
Dear Charlie,Thank you so much for sharing your feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful hotel with its character-filled ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found them extremely helpful and friendly. We're delighted that you had a fantastic experience at our pool, sauna, and jacuzzi facilities, and that you found our rooms clean, well-equipped, and comfortable. We're also glad you enjoyed the great selection of food we offer, and that you found it all top-notch. It's fantastic to hear that our parking met your needs as well. We appreciate your recommendation and look forward to welcoming you back on your next visit!

4/10 - 별로예요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel reception lovely dont be fooled once away from reception paint on all doors windows and skirting peeling off the corridors smelt of sewarage .people running up and down corridors at 1in the mornin fire alarm set off.
2024년 3월에 3박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 26일
Dear Peter,We deeply apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We are truly sorry to hear about the issues you encountered, including the peeling paint, unpleasant odors, and disturbance caused by other guests. Rest assured, we take these matters seriously and will address them promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Best regards,

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated property, feels like all the additions have been done with little to no budget. Could be a beautiful hotel, just sadly isn’t.
2024년 3월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 20일
Dear Michael,We appreciate your feedback regarding your experience at our hotel. We're genuinely sorry to hear that your stay did not meet your expectations. Please know that we take guest feedback seriously and are continuously striving to improve our property.We understand your concerns about the appearance and feel of our hotel. Rest assured, we are actively working on renovation plans to enhance our facilities and create a more inviting atmosphere for our guests. Your comments will certainly be taken into consideration as we prioritize areas for improvement.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Best regards,

10/10 - 훌륭해요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing from start to finish, easy check in and check out. Friendliest staff possible. Cuban man on reception lovely. Perfect for couples
2024년 3월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 17일
Dear Amelia,Thank you for your kind words. We're delighted you had an amazing stay with us. We look forward to welcoming you back soon. Regards, Team at Muthu Belstead Brook Hotel

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 7일
Dear David,Thank you immensely for your glowing review and for choosing to stay with us. It was truly our pleasure to host you during your recent visit.We are thrilled to learn that you had a fantastic experience with us and that every aspect of your stay met your expectations. Providing exceptional service and ensuring our guests feel comfortable and well-cared for is our top priority, and we're delighted to hear that we succeeded in doing so during your time with us.Your kind words regarding our facilities, amenities, and the attentiveness of our staff mean the world to us. We take great pride in creating a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that we achieved that goal during your stay.Your feedback is invaluable to us as it helps us continually improve and enhance the guest experience. Please know that your gracious comments will be shared with our entire team as encouragement to maintain our high standards of service.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Ipswich.Warm regards,

10/10 - 훌륭해요

Lindsay

2024년 3월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 3월 5일
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

6/10 - 괜찮아요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was lovely, although a little dated in the rooms. Staff were excellent and check in and check out process was very easy. Disappointed in the spa as they had a boiler issue making it near on impossible to use the pool, jacuzzi and even the sauna was cold. There was also an awful sewage smell in the ladies changing area. We booked the hotel solely because of the spa facilities so not being able to use them did ruin the stay. Had I of known prior to arriving I would have looked into changing hotels.
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 3월 1일
Dear Emily,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated the excellent service provided by our staff. Ensuring a seamless check-in and check-out process is always a priority for us, and we are pleased to know that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the spa facilities during your stay. The boiler issue and the unpleasant smell in the ladies changing area are certainly not indicative of the high standards we strive to maintain. Please accept our sincerest apologies for the disruption this caused to your experience.We understand how important the spa facilities are for our guests, and we share in your disappointment that you were not able to fully enjoy them during your visit. Rest assured, we are actively addressing the issues with our spa facilities to ensure that they are fully operational and meet the standards of cleanliness and comfort that our guests expect and deserve.We truly value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Your comments have been shared with our management team, and we will take immediate action to rectify the issues you encountered.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,

10/10 - 훌륭해요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent price, comfortable bed and well appointed room.
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 2월 24일
Dear Nigel,Thank you immensely for sharing your wonderful experience with us! We are thrilled to receive your glowing review and are delighted to hear that your stay with us was nothing short of excellent.We strive to provide exceptional value to our guests, and we are thrilled that you found our prices to be excellent. Comfort is of paramount importance to us, and we are thrilled to learn that you found our beds to be comfortable, ensuring a restful night's sleep. Additionally, we are delighted that you appreciated the attention to detail in our well-appointed rooms.Your satisfaction is our top priority, and your kind words serve as a testament to the dedication and hard work of our team. We are truly grateful for your patronage and look forward to welcoming you back for another exceptional stay in the near future.Best regards,

10/10 - 훌륭해요

Thomas

2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 3월 20일
Dear Thomas, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Muthu Belstead Brook Hotel Team

4/10 - 별로예요

Jane

별로예요: 청결 상태
Bath mat was rolled up in bath showing mould all over the bottom so I chucked it out the bath. Cream coloured hair and footstool were really badly stained. So much so I couldn’t sit on them. I have stayed at this hotel 5 times and have never had a problem like this before.
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 2월 23일
Dear Ms. Jane,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining cleanliness and ensuring a comfortable stay for our guests are top priorities for us, and it is clear that we fell short of meeting your expectations on this occasion. Please rest assured that we have taken immediate action to address the issues you raised, including a thorough inspection of all our rooms and reinforcing our cleaning protocols to prevent such incidents from occurring in the future. We hope you will give us another opportunity to serve you and regain your trust during your next visit.Regards

10/10 - 훌륭해요

i claudiu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall quite happy. Staff services are great A
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 2월 7일
Dear Mr. Claudiu,Thank you for taking time to give us a review. We greatly appreciate your perfect review with us! We look forward to having you again. Regards,

6/10 - 괜찮아요

Paulius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 2월 5일
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow great value, super clean. my friend an I had 2 single rooms which had queen bed. Full breakfast included in the price £67 great value with fab facilities. We would definitely stay again x
2024년 1월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 1월 28일
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be of great value and super clean. It's fantastic to know that you and your friend enjoyed the comfort of the queen beds in your single rooms and appreciated the inclusion of a full breakfast in the reasonable 67 price.We're delighted that our facilities met your expectations, and it warms our hearts to learn that you would definitely choose to stay with us again. Your kind words motivate our team to continue providing excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future!Best regards,

6/10 - 괜찮아요

anne

가족 여행
좋아요: 직원 및 서비스
room 504
Room 504: floor carpet full of stains, window blocked so that you could not have any fresh air, light in drinks making alcove not working, furniture very tacky and armchairs worn, mattress very springy, not firm enough. Generally needing upgrading. However, beautiful comfortable bathroom, newly renovated.
2024년 1월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 1월 26일
Dear Anne,Thank you for your feedback regarding your recent stay in Room 504. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned, including the stained floor carpet, blocked window, and faulty alcove light. We appreciate your kind words about the newly renovated bathroom and we take your suggestions for upgrading the room into consideration. We hope to have the opportunity to welcome you again and provide you with an improved experience.Regards,Muthu Belstead Brook Hotel

6/10 - 괜찮아요

ewan

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 1월 25일
Dear Ewan,Thank you for sharing your feedback. Your comments are valuable, and we're committed to addressing them. If you could provide more details, it would assist us in making improvements. We hope to have the chance to welcome you back for a better experience.Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 1월 19일
Dear Valued Guest,Your 6-star review is truly special. We're dedicated to maintaining this high standard and look forward to serving you again.Best Regards,Muthu Belstead Brook team

8/10 - 좋아요

Nicola

좋아요: 직원 및 서비스
Grest food and staff
The staff in the bar and restaurant are realy friendly, helpfull and hard working . The food here is reallly good with a good varied menu . The hotel itself and the rooms are very tired and need updating asap as very tatty . The spa and swimming pool are very good . Overall we had a good stay .
2024년 1월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 1월 16일
Dear Ms. Nicola,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our bar and restaurant staff to be friendly, helpful, and hardworking. It's always our goal to provide excellent service to our guests. Your constructive comments regarding the hotel and room conditions are duly noted. Rest assured, we are actively working on plans for renovations to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.Regards,Muthu Belstead Brook Hotel

10/10 - 훌륭해요

i claudiu

답변 제공: Muthu Belstead Brook Hotel 님, 2024년 1월 8일
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.

10/10 - 훌륭해요

John

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Great value
Excellent restaurant, nice spa and very nice r om at an affordable price
2023년 12월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2024년 1월 6일
Dear John,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent restaurant, appreciated the amenities of our spa, and found your room to be very nice, all at an affordable price.We strive to provide our guests with a memorable and comfortable stay, and your feedback reinforces that we're on the right track. We're glad you had a chance to experience the various offerings we have, and it's fantastic to know that they contributed to your overall satisfaction.Our team works hard to maintain high standards of service, and it's always rewarding to hear when those efforts resonate with our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you once again for choosing us and for sharing your positive impressions. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know. We value your feedback as it helps us continually enhance our guest experience.Best regards,

10/10 - 훌륭해요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Really enjoyed our stay here nice sized comfortable room. Excellent spa and restaurant
2023년 12월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 12월 31일
Dear Carl,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and found our rooms to be comfortable and spacious. It's wonderful to know that you had a great time at our spa and restaurant as well.Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, so it's truly rewarding to receive such positive feedback. We hope to have the pleasure of hosting you again in the future.If you have any suggestions or specific highlights from your stay that you'd like to share, we'd love to hear them. Your input is valuable to us as we strive to continually enhance our guest experience.Once again, thank you for choosing us, and we look forward to welcoming you back soon.Best regards,

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was only a short stay but would be booking again when visiting family in Ipswich
2023년 12월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2023년 12월 18일
Dear Anthony,Thank you for your kind feedback! We're thrilled to hear that you had a good experience during your short stay with us. We look forward to welcoming you back when you visit your family in Ipswich. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!Regards,Muthu Belstead Brook Hotel

4/10 - 별로예요

Liam

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2023년 12월 16일
Dear Guest,We appreciate you for taking time to give us a review. We'd be happy to know about how we can improve our services and serve you better on your next stay.Regards,

8/10 - 좋아요

claire

2023년 12월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2024년 1월 31일
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.

6/10 - 괜찮아요

rachel

2023년 12월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 12월 11일
Thank you Rachel, we appreciate your review score. We look forward to welcome you back to our hotel, next time your are in Ipswich.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 12월 5일
Dear Robert,Thank you so much for taking the time to leave us a perfect 10 out of 10 review! We are truly delighted to learn that your experience with us met or exceeded your expectations.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's immensely rewarding to hear that we succeeded in your case. Your feedback means a lot to us.We look forward to welcoming you back for another exceptional experience in the future.Best regards,

10/10 - 훌륭해요

Ionut

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good place to stay with nice staff.
2023년 12월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 12월 5일
Dear Ionut,Thank you for your kind words and for choosing to stay with us! We're delighted to hear that you found our hotel to be a good place to stay and that our staff made a positive impression on you.Providing a welcoming and enjoyable experience for our guests is our priority, and we're thrilled to know we met your expectations. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 - 좋아요

Gill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
The room was fantastic the facilities in the room excellent but the mattresses could do with changing as on one bed you could feel all the springs and the other one was just flat when you lay on it, as the bathroom was a wet room the floor flooded right across and nearly under the door when you used the shower. Had the breakfast one morning although it was very nice at £14.50 it was very expensive.
2023년 11월에 3박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 11월 30일
Dear Gill,Thank you for your review. We are glad that you enjoyed your stay, our food, and the facilities. we are sorry to hear that we did not reach your expectations with the beds and sincerely apologize for any inconveniences that the shower had caused. It's very vital to let us know then and there as then we can investigate / verify both sides and come up with instant solutions. We do look forward to welcoming you back soon, and with a better experience.Best regards,

10/10 - 훌륭해요

Chloe

2023년 11월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2023년 12월 18일
Dear Chloe,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. We look forward to having you again!Best regards,Muthu Belstead Brook Hotel

4/10 - 별로예요

Zack

2023년 11월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel 님, 2023년 12월 16일
Hi Zack,Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you. RegardsMuthu Belstead Brook Team

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Was very pleasantly surprised at the upgraded rooms and reception areas in comparison with a few years ago when we were last there. Our Club Room was very nice. Breakfast was not great, with lukewarm food but the one issue we had was that we had been advised the the bar extension was until midnight, due to the number we had staying that night, only to be asked for last orders at 23.10 and shortly afterwards was asked to vacate the area as they wanted to shampoo the carpets! Was a great stay inspite of the above 👌
2023년 11월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 11월 13일
Dear Paul,Thank you for your review and we are glad you enjoyed your stay with us. We are so sorry to hear about your experience with the restaurant and bar, and we highly appreciate you letting us know to further improve our services. We do look forward to welcoming you back soon, and with a much better experience.Best regards,

10/10 - 훌륭해요

Helen

연인과의 여행
Unfortunately the stars aren't lighting up as I click on them The hotel is excellent, clean, pleasant and caring staff giving great service. Located in a quiet area but handy for the main roads. excellent facilities including spa area with swimming pool and gym. Only minor drawback was the rowdy late arrival back by another group of guests from a wedding who set up the closing sequence from an episode of the Waltons shouting their goodnights!
2023년 10월에 3박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 11월 6일
Dear Helen,Thank you for your review. We are so glad to hear that you enjoyed your stay, found our hotel clean, our staff caring, and our leisure facilities excellent. We are sorry to find out about your experience with other guests as you were trying to relax and unwind. We look forward to welcoming you back soon for a much better experience.Best regards,

8/10 - 좋아요

Ema

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 11월 6일
Thank you Ema for your super review score. We would like to welcome you back to our hotel soon.

8/10 - 좋아요

Alan

좋아요: 직원 및 서비스
Quircky
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 31일
Dear Alan,Thank you for your feedback and review score. We hope to welcome you back soon.Regards,Muthu Belstead Brook Hotel Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent as always
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 29일
Dear Valued Guest,Thank you for your review and we are so glad to hear that you always enjoy your stay with us. We would like to thank you for frequently staying in our hotel, and it is always a pleasure to have you here. We look forward to welcoming you back soon.Best regards,

6/10 - 괜찮아요

Saharutai

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 29일
Dear Saharutai,Thank you for your review and we hope you enjoyed your stay. We look forward to welcoming you back soon.Best regards,

10/10 - 훌륭해요

Emma

2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 19일
Thank you Emma, for your fantastic review score. We look forward to welcoming you back again to our hotel soon.

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A hotel it is lovely to return to again and again.
What a lovely hotel! We had a great stay. A place to relax in peace.
2023년 10월에 5박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 16일
Thank you Jackie, for your wonderful review and score. We truly appreciate your comments as this motivates us to work harder to satisfy our guests. We look forward to welcoming you back again to our hotel soon.

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A really nice hotel for the price. Rooms a little dated and could do with a bit of a spruce-up-as with the restaurant and bar area but overall no complaints. Swimming and leisure facilities particularly good with one of the nicer pools I’ve used in hotels. Staff extremely friendly and customer service very good. A nice hotel and would definitely stay there again
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 16일
Dear Nicholas,Thank you for your review and honest feedback. We apologise for not meeting your expectations with our hotel decor and layout. We are glad you enjoyed your stay, found our facilities good, and our staff friendly. We look forward to welcoming you back soon.Best regards,

8/10 - 좋아요

Sarah 님, Berkshire

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second visit to this property, however we were initially allocated a disabled room which we managed to switch as not what we needed for our weekend away. The next morning the hairdryer blew the room electrics. The hotel resolved this during the day and all back and working on our return. Bedroom comfy and ensuite had what we needed. Swimming pool lovely extra to have available.
2023년 10월에 2박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 16일
Dear Sarah,Thank you for your review and honest feedback. We sincerely apologise for any inconveniences from your most recent stay, and we are glad to hear that it had been resolved immediately. We are happy that you found your room comfortable, and out pool lovely. We look forward to welcoming you back soon, and with a better experience.Best regards,

8/10 - 좋아요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 14일
Dear Phil,Thank you for a great review. We hope you very much enjoyed your stay with us and we look forward to welcoming you back soon.Best regards,

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jacuzzi, swimming pool is amazing.
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 7일
Dear Olga,Thank you for your kind feedback about our spa facilities. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

8/10 - 좋아요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 7일
Dear Jackie,Thank you for your rating. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing getaway
Had a lovely relaxing night away. The staff were so helpful and friendly. Food was excellent just need to save up so I can go again
2023년 9월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 10월 1일
Dear Laura,Thank you for your feedback and a perfect review score! We are so glad to hear that you enjoyed your stay, found our staff helpful and friendly, and our food excellent. We look forward to welcoming you back soon for another great stay.Best regards,

8/10 - 좋아요

Julie

좋아요: 편의 시설/서비스
As expected
2023년 9월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 27일
Dear Julie,Thank you for your review and feedback. We hope you enjoyed your stay and look forward to welcoming you back soon.Best regards,

10/10 - 훌륭해요

Corrine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice , posh , polite, great customer service
2023년 9월에 5박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 21일
Dear Corrine,Thank you for taking the time to share feedback regarding your recent stay with us. We're delighted to hear that you had a pleasant stay and that you found the hotel very nice and posh and the staff to have great customer service. This is the kind of standard we aim to achieve. We look forward to welcoming you back.Regards,Muthu Belstead Brook Hotel Team

6/10 - 괜찮아요

DARREN

2023년 9월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 21일
Dear Darren,Thank you for taking the time to rate us. It is through your feedback that we can continuously improve our level of service and hotel facilities.Regards,Muthu Belstead Brook Hotel Team

10/10 - 훌륭해요

Nigel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight getaway
Really good overnight stay.. room was fab.. pool.was excellent... evening meal delicious... could not fault anything..
2023년 9월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 17일
Dear Nigel,Thank you for your feedback and perfect review score!We are so delighted to hear that you had an excellent stay with us and enjoyed our food and facilities.We hope to welcome you back soon!Best regards,

8/10 - 좋아요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My partner and I stayed here recently for 3 nights and overall we were pleased with our stay. We were initially disappointed that the hotel seemed to be in the middle of a housing estate but upon entering the grounds it was quite impressive and a lovely old building, Overall we were pleased with our room. However, we booked a Club Room thinking we were going to have a balcony and patio door as shown on one of the pictures on the Expedia site. On booking in we were told Club Rooms don't have this, only Junior Suites. We didn't have a fridge either but I think we have got too used to hotels abroad which always have them. The bathroom could have done with an update. The waterfall shower was a bit slow but was adequate. I had to extradite a spider that was doing a 'walkabout' on the ceiling! There was always clean, fresh towels each day and the bed was comfy. Pillows were not the best however. The room was clean but a bit dark but this was the way it was furnished. It was certainly different from the usual type of chain hotels. We had 2 meals in the restaurant which we thought were excellent. Not a huge choice but always hot with lovely fresh vegetables. Overall, we probably wouldn't stay here again only because we would have preferred it to have been nearer the town but would certainly recommend it to others.
2023년 9월에 3박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 13일
Dear Kathleen,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that you had an overall enjoyable experience. We appreciate your understanding regarding the hotel's location. While it may appear unconventional, we're delighted that you found the historic charm of our building and the impressive grounds appealing. We apologise for any confusion regarding the room type and amenities. We will work on clarifying room descriptions and the photo representation of our hotel on the booking site to ensure accurate expectations for future guests. We're also glad to hear that you enjoyed the meals in our restaurant. We appreciate your recommendations to others. We hope you had a memorable stay with us, and we hope to welcome you back.Regards,Muthu Belstead Brook Hotel Team

4/10 - 별로예요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The wifi was unusable. The phone signal was 3G so no good to stream video and calls kept dropping out. The shower was a joke. A small wand that was attached to the wall at bellybutton height?? What use is that? No use is what that is. The room never got serviced one day because I got back at 3.30 pm and it hadn’t been done, so when the maid asked if I wanted it serviced I didn’t want to leave again.
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 13일
Dear David,We sincerely appreciate your feedback and apologise for the inconveniences you experienced during your stay with us.With regards to the internet connection and phone signal, we’re disappointed to hear that you encountered issues with both. We will review and improve our connectivity options to ensure a more seamless experience for our guests.Your comments regarding the shower design are noted. Regarding the missed room service, we apologise for the oversight. This is not reflective of our usual standards, and we will work to ensure that our housekeeping team provides consistent service in the future. We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the chance to welcome you back.Regards,Muthu Belstead Brook Hotel Team

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Muthu Belstead Brook Hotel Team 님, 2023년 9월 10일
Dear Charles,Thank you for a perfect review score and we are so glad you enjoyed your stay!We look forward to welcoming you back soon.Best regards,