이그제큐티브 스위트, 더블침대 1개, 금연 | 고급 침구, 책상, 다리미/다리미판, 유아용 침대
예약 가능 여부 확인

베스트 웨스턴 브루크 호텔 펠릭스토우 여행 후기

3 out of 5
베스트 웨스턴 브루크 호텔 펠릭스토우
Orwell Road, Felixstowe, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 259개 이용 후기 중 72개" "
평점 8 - 좋아요. 259개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 259개 이용 후기 중 46개" "
평점 4 - 별로예요. 259개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 259개 이용 후기 중 18개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Aziz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good easy reach also lovely staff
2024년 2월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was very comfortable and decorated nicely the only issue we had was no hot water in the morning so we could not shower. We was offered a room the other side of the hotel to wash which we declined due to the inconvenience When checking out the reception was not interested when I wanted to discuss the water issue the receptionist just walked off and wouldn't even discuss issue Other than poor reception stay was good

8/10 - 좋아요

Volare

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Nick

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fawlty towers of Felixstowe?
Stayed in room 218. Bathroom had mould around bath, ice cream container under leaky bathroom radiator. One normal plug socket in whole room. Communal areas of hotel upstairs very worn, carpets worn, tape holding carpet together outside room. Dirt and pen/pencil marks on walls. To make it worse, guests in room 217 were smoking pot/weed all afternoon and night - caused smell to come into my room and all down corridor - I am not a prude at all, but it was cheap weed too and smelt more like cats urine. Had to open bedroom window to try and get away from smell. Walls thin, could hear guests in next room snoring all night. Slept for about 1hour max.
Mould around bath
Ice cream container leak catcher
Plug sockets in room - only one was normal
2023년 11월에 1박 숙박함

4/10 - 별로예요

K

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Could have been good!
I have very mixed feelings about this hotel, because it could be a really good place to stay with just a few small changes and improvements. I was actually going to give it 3 stars, but there was one big thing that made me put them down to 2 which I will go into. My first impressions were really good, it's a lovely old building, has ample parking and a nice reception area. However, we got there just after 3 and the girl on reception just said wait over there - didn't tell us why, how long she would be or any information of any kind. We sat on the provided chairs whilst she seemingly did paperwork and then had a chat with another member of staff. After about 20 minutes she let us check in, but could only provide one key, which was annoying when there was 3 of us. The room itself was large and well equipped, plenty of lights, nice décor, big comfy bed plus a sofa bed etc. But upon close inspection we started to see issues - the wall above the desk was filthy and covered in various stains, the lamps and the TV were thick with dust, the TV was wonky and the bracket was obviously broken so we couldn't correct this. Then there was the bathroom, which was mostly fine except for the bath/shower, which was not only covered in grime but the dial for the shower was broken and came off in my hand! The breakfast was very average indeed, cheap ingredients, and the lady serving it on the second day was incredibly rude. They need to clean better and train the staff better too!
Stained walls
Dirty walls around the desk
Family room
Grimy bath
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Graham

2023년 11월에 1박 숙박함

4/10 - 별로예요

Fazia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet place
2023년 9월에 1박 숙박함

8/10 - 좋아요

Alex

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay
I stay away with work a lot and stay in many hotels all over the UK. This is one of the worst hotels I have ever stayed in. The room was very dated with a musty smell about it. The mattress was terrible. I could feel every spring in my back. The only positive was the staff who were both friendly and engaging. Avoid unless you like a reason to have to use a chiropractor!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Julie

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Anona

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good as the bedroom was not clean the carpet needed cleaner the windows were in of clean and the curtains were not clean or able to close them as they were torn that the windows were on a downstairs room I did mention this to a lady on reception The bathroom was not suitable as shower spray did not work causing water to cover of my husband’s shirt and it was no mention of the water to fill the kettle for drinks by using the water from the bath shower. The staff did all that they had the knowledge.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

David

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Kirsty

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Melanie

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Manolis

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Lorcan

2023년 8월에 2박 숙박함

4/10 - 별로예요

Rosemary

2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Mark

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely filthy
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Luke

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Luke

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Duncan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Book though site got there was met by a very rude and unprofessional person rate was changed room was near a plant room no sleep and when mentioned was told I don’t understand
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Adam

2023년 2월에 1박 숙박함

4/10 - 별로예요

David

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel
Probably the worst hotel I have ever stayed in. I had to move from the first room because of mold, dust and a window that wouldn’t shut. The second room was ok but the curtains were hanging off and again everywhere was dusty. The lady on reception when I checked out was shockingly rude. Nearly £12 for a breakfast that I wouldn’t have paid £5 for normally, dried everything except for the mushrooms that were swimming in grease. How best western give this hotel their name is beyond me. Avoid at all costs
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

john

좋아요: 청결 상태, 직원 및 서비스
Brook Hotel review
Hotel staff were very friendly but room was tired. Unfortunately we weren't informed there was a party booked in on the Friday night so we couldn't eat on premises, not even bar food was available which I find poor. We hadn't planned on eating out as there weren't a lot of eateries about. There was also a band playing which was a lot louder than normal and our room was directly over the event, it was like being in the room with them, disappointed.
2023년 1월에 2박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

4/10 - 별로예요

Richard

2022년 12월에 1박 숙박함

8/10 - 좋아요

Howard

출장 여행
Property was a little dated but ok for a business trip. Breakfast was good and cooked to order

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst nights sleep ever
The whole hotel is very very tired. Very narrow run down hallways. My bedroom smelt like someone had been smoking in it previously. As a lone woman on a business trip, I didnt like the fact that I had been given a room where to open the window, I was on the flat roof level so kept it closed and locked all night. The bed had a huge dip in it, the shower was grubby and the shower curtain just completely yellow and off putting. very loud dog and guests all evening so didnt get much sleep at all. Was considering sleeping in my car instead!
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Karen

2022년 10월에 2박 숙박함

8/10 - 좋아요

nigel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Ingrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect place to stay in Felixtowe
Great spot equal distance from Town and sea being just a few minutes stroll away. Perfect to have on site free parking, entrance area had comfy sofas and seats. Management gave a warm welcome and managed everyone arriving at once. Nice hotel that does not oversell itself so just as you would expect, clean, serviceable and fab deep baths with showers. Would definitely stay again.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday
The room was lovely shower could be a bit better as when the base get wet it’s very slippery and room could do with a good Dustin but other than that it was lovely and will stay there again
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Brenda

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Prof G D

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Hugh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant hotel.
After a tiring drive from my home I was welcomed by a pleasant receptionist who made me feel welcomed to the hotel. The room allocated to me was clean and comfortable. My breakfast was much appreciated. Very edable. Overall my stay was enjoyable and I shall certainly use the same hotel on future trips.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Man in room above 20stone stopped round all night
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jaclyn

2022년 5월에 1박 숙박함

8/10 - 좋아요

Malcolm

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Shelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Anna

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Marco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel
Wonderful and would reccoemnd to all
2022년 2월에 3박 숙박함
답변 제공: Brook Hotel Team 님, 2022년 2월 17일
Thank you for telling us. We are so glad you enjoyed your visit with us, and we look forward to your return.

8/10 - 좋아요

andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Brook Hotel Team 님, 2022년 1월 13일
Thank you for taking the time to inform us. We hope to welcome you back soon.

6/10 - 괜찮아요

kevin

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Brook Hotel Team 님, 2022년 1월 13일
Thank you for taking the time to inform us. We hope to welcome you back soon.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스
1st time in Felixstowe
Room was small but quite cosy, Bathroom could do with freshening up, shower pressure was poor. On the plus side breakfast was very nice!
2021년 12월에 2박 숙박함
답변 제공: Brook Hotel Team 님, 2022년 1월 13일
Thank you for taking the time to inform us. We hope to welcome you back soon.

8/10 - 좋아요

Andrew

2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Gareth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Brook Hotel Team 님, 2022년 1월 13일
Thank you for taking the time to inform us. We hope to welcome you back soon.

4/10 - 별로예요

Craig

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Grubby
The Staff as you would expect were really nice, however nice they were does not make up for the fact that my room was filthy. The carpet looked like it had never seen a hoover and there was popcorn around the bed, the windowsill was covered in hair I cleaned this prior to using it as a makeshift desk. The bathroom felt grubby and the toilet seat would not stay upright, it was also missing one of the plastic stands.
2021년 11월에 1박 숙박함