The bar service was very slow, taking 20 mins to get served as only 1 bar staff. 5 of us went in restaurant at 6:30pm sat for 30 min before any orders were taken, there was only 10 people in there, then the food took 1.5hrs to come out, Food was good when we eventually got it. Had to go to other bar to get drinks and spent far more then expected on drinks as waited that long for food to come out. other customer complaining about the service and even a staff member called the customer rude for complaining ! Card payment machine didn't work either. Had a dressing table in room with no chair, handle fell off wardrobe when opened it. Breakfast was good apart from asking for the veggie option sausages, they came out raw on one side and hot on the other (Frozen microwave i assume) sent them back. I booked out 3 rooms for 2 nights for work and expected more from this hotel chain, basically lack of staff was the main cause