정원

더 엔젤 호텔 여행 후기

4 out of 5
더 엔젤 호텔
3 Angel Hill, Bury St Edmunds, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 616개 이용 후기 중 308개" "
평점 8 - 좋아요. 616개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 616개 이용 후기 중 54개" "
평점 4 - 별로예요. 616개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 616개 이용 후기 중 7개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Roy

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

paul

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

emma

2023년 12월에 1박 숙박함

8/10 - 좋아요

Alastair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very old building with lots of quirks. Difficult to rate ecofriendliness when so old. But that is its charm. We only stayed the one night. Staff, all of them, were clearly trained from top down to care and attend. Restaurant was busy pre-christmas yet staff remained friendly and helpful under pressure, although they did need reminding to bring things at times and some parts of the dishes were not well cooked - I am judging to a high standard as the menu was high class.They never got irritated when reminded and genuinely asked for comments on the food and took interest in comments. Overall we are encouraged to return some time for a longer stay.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Nekisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was on the first floor which made it extremely noisy
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Anthea

좋아요: 청결 상태
I wanted to love this hotel but didn't. Parking was OK, we managed to get a space in the free car park. Check-in was efficient but not overly warm or welcoming. The room was tired and the bed was very hard. Breakfast is extra which is a p/take as the hotel is expensive. We have stayed in much better, much cheaper. Check-out again was efficient, but a smile would have been nice or if we had been asked how our stay was. We came away with the impression they thought we were lucky to have stayed there. Not that they were happy to host us and have our business. We will not be staying again, which is a shame as the location was lovely and the bar areas are very nice. Disappointed!!!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Darren

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Darren

2023년 10월에 1박 숙박함

8/10 - 좋아요

David

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed with our room which did not have not up to the standard for a four star hotel
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

isabel

좋아요: 청결 상태
Very run down
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Nekisha

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an exceptional hotel, in more ways than can be reasonably summarised in Expedia feedback. If you are intending to visit Bury St Edmunds, stay here. You will not be disappointed.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room luxurious and spacious but no dressing table with mirror for make up / hair styling. No full length mirror. No shelf in the bathroom near the washbasin to perch a toilet bag. Lovely comfortable bed though!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Veronica

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and lovely staff. Convinient location as near lots of shops, restaraunts, cinemeas ect... beautiful scenery too.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Angela

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great night
It was a very busy weekend at the hotel and they appeared to have guests staying who were attending at least two weddings! Despite this service was great from the reception and concierge. The room was lovely and had recently been refurbished to a very good standard. The only slight negative was that despite three of us talking to restaurant staff about arranging a table for 9 for breakfast, this wasn’t arranged and we ended up sitting in the lounge rather than the restaurant, but at least we were all able to sit together. The breakfast was a little inconsistent, plates had items missing, but all corrected quickly. This was probably due to a full hotel and most guests having a late breakfast after a night of celebrating. Fabio was the star of the stay !
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely old building. Brilliant staff. Bar was buzzing. Could do with more electric sockets in the room. Definitely going back
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Alejandra

2023년 7월에 1박 숙박함

8/10 - 좋아요

T

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Impeccable Quality and Service
Beautiful location, all facilities were very good indeed, no complaints whatsover. The thing that stood out to me though, was the level of training that the staff have obviously undertaken, impeccable, professional and welcoming. If you stay in this area and chose anywhere other than the Angel Hotel, you have downgraded. Highly recommended.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel in a really central location for exploring the delights of Bury St Edmunds. Within easy walking distance of historial attractions, shopping and multiple dining options.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Patricia

2023년 5월에 2박 숙박함

8/10 - 좋아요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stay. But they really need to work on there breakfasts. The chef doesn't know how to cook poached eggs or even scrambled eggs . Both of us had the full English and both were very satisfactory. Other than that it was a lovely place to stay and maybe most of the menu was great.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Dina 님, Dumfries

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the charm of the property. Our room was generous and large. The property was so close to the Abbey ruins and walkable shopping and eateries.
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay!
As always a lovely stay at the angel, food amazing & staff so friendly & helpful!
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good not a single problem 😃
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The bars and restaurants are lovely, nicely decorated but the flooring around the hotel stairs and corridors is shabby and frayed. The bedroom fur note is tired, shabby carpets, a cracked toilet, scuffed walls and scruffy curtains. The blinds couldn’t have been cleaned for weeks! The rooms are in need of refurbishment. The main bars and restaurants are well decorated and great staff but the other areas let this hotel down.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay at the angel food and staff excellent
2023년 2월에 1박 숙박함

4/10 - 별로예요

Christine 님, Pfeffelbach

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property sits across from the lovely abbey garden. The location in the village is nice. There are cute tea mugs in the rooms. The porter was cheerful. The chips/fries were delicious. After that, there is nothing about this property I can get excited about. We checked out a night early because the room was so horrible. The clerk didn't seem to care or pay attention that we were leaving a night early. The hotel photographs online are very nice. However, we must have gotten a room they never bothered with, it was a total disappointment. The shades of purple, plastic fixtures were tacky and cheap. The couch was disgusting and stained. The carpet was threadbare. The walls were cracked and the wallpaper so filthy you could see where previous items had hung. There were no face cloths, the shower was either dirty or damaged and had the water pressure of a teaspoon. While the food was presented well, it was under seasoned. When we asked for ketchup we were brought a tablespoon's worth for the table. The hostess was a poor example of hospitable. We were sat at a table close to the exterior door that kept opening and closing. We asked to be sat at a different table at the far end of the dining room and were told we could only have that for 40 minutes. It was not reserved. The excuse given was that it might be used as part of a rally for possible guests. The lobby/restaurant/tea room area are all delightfully decorated but sadly a service and food let down.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Valet driver goes the extra mile to make you feel relaxed
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Sandy

2023년 1월에 1박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely older hotel in the heart of Bury
Comfortable room, lounge and bar a nice place to meet friends. Our one issue was the shower in our bathroom… the water would surge VERY hot every few seconds. We never figured out how to keep it an even temperature. Ouch!
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Alison

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming and personable. Lovely hotel retaining its charm and centrally l9cated
2022년 12월에 1박 숙박함

8/10 - 좋아요

Richard

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 1박 숙박함

8/10 - 좋아요

Anne

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ok but expected more from the hotel for the price.
Overall the the stay was ok the staff where very friendly and helpful and parking was great. However was a little disappointed at the quality of the room for the cost per night expected a lot nicer room. Room looked dated the blind on the window was sun faded and the cupboard doors would not close correctly and the room furniture generally tired. Also when walking through the hotel found the carpets thread bare on stairs and around the lift area and in places the wall paper was coming off the walls not really what I would like to find in a expensive four star hotel.
2022년 12월에 1박 숙박함

8/10 - 좋아요

Michael

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Wen Hsiung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel in the area
It’s been 3 years since my last visit to Angel’s. I am so please to see the renovation they have done during pandemic. Friendly staffs as usual always provide good service and prompt response. No other hotel I will consider when coming to nearby area.
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Angel
Amazing stay, great customer service, especially by the porters and there car parking skills
2022년 11월에 4박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스
I expected more
I expected more. No bathrobes, no slippers. Although theres complimentary drinks on the table. We stayed for our wedding event. We didn't drive when we got there but a friend went to visit in hotel but very limited parking. We stayed in room 113, which is far, has 1 window no views at all. Theres this tall mirror in front of the bathroom. But no mirror to use like in a dresser to do make up for women. The showers are terrible! We have to step in and out of the shower as temperature went to very hot and then too cold. We reported it to housekeeping but never got any update how it went or if they can transfer us. No assistance was given. Breakfast is great and the FnB service are very friendly.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함