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레드 루프 인 숨터 여행 후기

2 out of 5
레드 루프 인 숨터
1211 Camden Highway, Sumter, SC

이용 후기

6.4
평점 10 - 훌륭해요. 194개 이용 후기 중 45개" "
평점 8 - 좋아요. 194개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 194개 이용 후기 중 47개" "
평점 4 - 별로예요. 194개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 194개 이용 후기 중 42개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price wasn't bad nice hotel good enough for overnight
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 2일
Dear Steven, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUMTER. We appreciate your kind remark highlighting our affordable rates. It was good to read you had a goodnight stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 13일
Thank you for sharing your 10/10 rating with us, Christopher. Our staff at the Red Roof Inn Sumter was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

6/10 - 괜찮아요

Christle

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the experience was not horrible for what we paid. The room was clean. Nevertheless the bathroom/shower needs work. New shower heads are necessary. This includes updating amenities like adequate soap, towels, shower curtain, hair dryer, a mat or rug upon entrance. Example: it was a rainy day and our shoes were wet. There was no mat/rug to wipe feet, put suitcases on to avoid tracking the water all over the floor. Check out time is 11am. Our key was deactivated the morning before 10am. My husband went to get breakfast and was locked out.
2023년 12월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 6일
Dear Christle,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUMTER. It's great to hear that you found the room to be clean. However, I sincerely apologize for the situation you mentioned regarding the bathroom shower, the key and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Nora

단체 여행
별로예요: 편의 시설/서비스
No coffee, no ice availability, phone didn’t work, sheets stained, mattress old and uncomfortable.
2023년 10월에 1박 숙박함
답변 제공: Madison (Red Roof Management, RediResponse Special 님, 2023년 10월 11일
Hi Nora! Thank you for sharing your feedback following your recent stay. I'm sorry your stay didn't meet your expectations indicated by your 2/5 rating. We offer coffee in the lobby and refill it often so I'm disheartened that your review suggested there was none. Additionally, we sincerely apologize as our main ice machine is broken however we placed a sign on it to let our guests know that ice can be obtained at the front desk upon request, while we await the part to fix the machine. While visiting any Red Roof location, please don't hesitate to call the front desk while in house to allow us to assist you in real time. We appreciate your business and hope you'll consider returning in the future should your travels bring you back to the area. Sincerely,

10/10 - 훌륭해요

Vicki Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 9월 28일
Hello Vicki,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Trandon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 9월 21일
Thank you for taking a moment to complete our survey, Trandon. The staff at the Red Roof Inn Sumter and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Shane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's rare that I write reviews unless something really stands out to me but this Red Roof Inn has to be the best budget hotel in the Sumter area. The price is great, the rooms are exactly as pictured and are nicely remodeled. Beds are comfortable and the location the convenient you could ever ask for (The mall is literally a 5 min walk away). The thing that really stuck out to me, however, was the customer service. I only stayed one night but made a small mistake reserving online (rushing, user error) and was afraid I would not be able to check-in that day but the gentleman at the desk went out of his way to make sure I had no issues and was able to check in! I also had to go to the front desk a few times for minor things that I needed or to ask questions about the area and the owner was super helpful and accommodating. For a hotel in this price range I can guarantee you that you will find nothing better and this is a no-brainer. If I'm ever in Sumter and have to stay overnight again; this is where I will be staying!
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 12일
Dear Shane,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUMTER. It's great to see you enjoyed your stay, resulting in a 5/5 score. We are overwhelmed to read your comment about your visit with us. You mentioned that the beds are comfortable, the location the convenient, the outstanding customer service and all the positive comments you stated. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shanita

2023년 7월에 1박 숙박함
답변 제공: ap 님, 2023년 8월 30일
Dear Valued Guest,We appreciate your feedback following your recent visit at the Red Roof Inn Sumter. It's so heartwarming to read that our quick check-in process and nice room earned your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Marianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The owners of the property could not have been nicer. They were so pleasant and could not do enough for us. Would definitely stay there again
2023년 7월에 3박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 7월 21일
Dear Marianne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sumter. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how the owners of the property could not have been nicer and how pleasant they were. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

CHARITY A

2023년 7월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 12일
Thank you for taking a moment to leave a review, Charity. Myself and the staff at the Red Roof Inn Sumter appreciate your 3/5 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

10/10 - 훌륭해요

Catrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 6월 22일
Hello Catrina,We are sorry you had a less than satisfactory experience, prompting your 5/5 rating, following your stay at the Red Roof Inn Sumter. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The manager actually saved me money, close to $100. The beds weren't that comfortable but i didn't have to worry about bed bugs or roaches. The rooms was clean and every day they came and cleaned the room very well. The tub was immaculate, which i can't say that for much for any of the 4 star hotels I've stayed in. As for the price, it was definetly better than the rest. The Inn is located near fast food spots, a Wal-Mart, and the Piggly Wiggly, so you'll be within walking distance of most places. And despite all of this, it still felt like a safe, chill spot. It was quiet and the management was friendly.
2023년 6월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 6월 9일
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Sumter. I'm so pleased to hear that you found our location to be very convenient, the cleanliness of the room was to your liking and all the other kind remarks highlighted is truly appreciated. However, I am sorry that your stay fell short due to the bed not being to your liking. Please accept our apologies for any inconvenience this may have caused. Nevertheless your feedback is critical as we strive to deliver a clean comfortable and value- based stay to all guests. Thank you again for your feedback, It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OliviaRediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing night
Quick check in. Nice room
2023년 5월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 15일
Dear Valued Guest,We appreciate your feedback following your recent visit at the Red Roof Inn Sumter. It's so heartwarming to read that our quick check-in process and nice room earned your 10/10 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Steve

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 3일
Dear Steve,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sumter and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

Qwanda

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😊
2023년 3월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 3월 30일
Dear Qwanda,Thank you for taking the time to complete our survey. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing Red Roof Inn Sumter. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

Kaycie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was in town for a friend's baby shower, and the Inn was smack in the middle of everything. It was very convenient. There were people outside being loud to the point where my friend and I woke up early. Otherwise, we had a very nice stay.
2023년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 2월 8일
Dear Kaycie,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Sumter. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. I am glad that our location was perfectly located to your travel plans. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's great to see you enjoyed your stay, resulting in a 4/5 score. Please accept our sincerest apologies for the disturbances caused by the people outside. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Tianna RediResponse Specialist

2/10 - 너무 별로예요

Tiffany L

2022년 12월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 17일
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SUMTER and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

QUENTON

답변 제공: ap 님, 2023년 9월 23일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its just convenient and i enjoy staying there
2022년 8월에 1박 숙박함
답변 제공: AP 님, 2022년 8월 18일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

10/10 - 훌륭해요

Davis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함
답변 제공: ap 님, 2022년 11월 8일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

2/10 - 너무 별로예요

Deborah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DEFINITELY DONT STAY HERE!!! Filthy
You should remove this hotel from your listing. It’s disgustingly dirty. Sheets weren’t changed, floors not mopped, have to stand and get bit by swarms of bugs to check in. Beer bottles all over the parking lot, steps and walkways, pool hasn’t been opened and it’s JULY!Manager sleeps on lobby floor. No coffee makers, couch was horribly stained and dirty. Way over priced for such a filthy room and premises. The room was musty and dirty. I don’t have enough room to list everything
2022년 7월에 1박 숙박함
답변 제공: AP 님, 2022년 7월 5일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to just about anything
2022년 7월에 1박 숙박함
답변 제공: AP 님, 2022년 7월 5일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Alexas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly during check in. Super quick and efficient service ! When traveling in & out of property staff always make sure everything was okay.
2022년 6월에 2박 숙박함
답변 제공: AP 님, 2022년 6월 14일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for the Bucks!
Great value for the money. No frills. Just a clean room to sleep in with the basic amenities. Front office and housekeeping staff bent over backwards to assist whenever necessary.
2022년 6월에 1박 숙박함
답변 제공: AP 님, 2022년 6월 10일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

8/10 - 좋아요

Toshia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good.
2022년 5월에 1박 숙박함
답변 제공: AP 님, 2022년 5월 9일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Tellona

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very clean. The staff was excellent I would return to this property
2022년 4월에 2박 숙박함
답변 제공: AP 님, 2022년 5월 9일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Frank

2022년 4월에 3박 숙박함

6/10 - 괜찮아요

Jermaine

Ok in a pinch
I was in need a of place close to where i needed to be early in the morning this was as good as it gets..
2022년 4월에 1박 숙박함
답변 제공: AP 님, 2022년 4월 6일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the route access, to and from the property
2022년 2월에 1박 숙박함
답변 제공: AP 님, 2022년 4월 6일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Tianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful and smoking room was even clean.
2022년 2월에 1박 숙박함
답변 제공: AP 님, 2022년 2월 17일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

4/10 - 별로예요

Richard

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the management was nice, the property itself looked runned down and cheaply fixed. Sheets were dirty and pillows had a weird smell.
2022년 1월에 3박 숙박함
답변 제공: AP 님, 2022년 2월 8일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: AP 님, 2022년 7월 20일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Steve

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room repairs were horrible, I’ve seen better work from unskilled workers. No phones in the room, no way to contact the front desk. Parking lot dimly lit. Towels were thin and scratchy not what I expected after staying at numerous Red Roof Inns across the country. Charged full rate no breakfast and no reimbursement for having to you out and buy breakfast after renting a room with breakfast as my primary requirements. No snack center, no coffee, no access to lobby, no free long distance calling,, no pets allowed despite all promised on the website. The chairs were very uncomfortable, wheels did not work well on the desk chair. I will not stay at another Red Roof Inn after this experience.
2021년 12월에 1박 숙박함
답변 제공: AP 님, 2021년 12월 18일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

6/10 - 괜찮아요

Claire

좋아요: 직원 및 서비스
2021년 12월에 1박 숙박함
답변 제공: AP 님, 2021년 12월 17일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

2/10 - 너무 별로예요

Johanna 님, NEWTON FALLS

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel I have been in. Reception told me I can’t use lotion! Really! Floor was Filthy! They spray painted the mirrors and bathroom and didn’t remove overage. Horrible!! People walked by windows and look in constantly! Not safe! Sheets had burn holes and what looked like blood. Towels stunk!! Stay away!!
2021년 10월에 1박 숙박함
답변 제공: AP 님, 2021년 12월 17일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

2/10 - 너무 별로예요

Charmoniqua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
There were roaches crawling in the bathroom and next to the bed! We informed the manager and he just offered another room and wouldn’t refund our money! I wouldn’t recommend this hotel to anyone! PS, we had to wait fifteen minutes to check in due to the manager not being there!
2021년 10월에 1박 숙박함
답변 제공: AP 님, 2021년 12월 17일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

2/10 - 너무 별로예요

STEPHANY

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Red Roof Sumter SC DON’T DO IT
When I first checked In I was asked how many people would be staying them I was told I couldn’t have visitors half of my deposit was taken because he was looking for reasons to keep it the fridge and microwave are very old the tub and towels were dirty half a roll of tissue no replacement tissue do not check into this hotel will be a waste of time unless you like giving away free money because they would find a reason to take it
2021년 9월에 1박 숙박함
답변 제공: AP 님, 2021년 9월 24일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

10/10 - 훌륭해요

Iracema

2021년 9월에 1박 숙박함
답변 제공: ap 님, 2022년 11월 8일
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay, Thank you

2/10 - 너무 별로예요

Joshua

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a dump. It’s being remodeled but as someone who is in construction, it’s not being done right. All repairs are simply patches applied by someone with no knowledge or experience. The hotel is near shopping and restaurants but is a dump itself.
2021년 8월에 1박 숙박함
답변 제공: AP 님, 2021년 8월 30일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

2/10 - 너무 별로예요

Kiera

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: AP 님, 2021년 8월 25일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

8/10 - 좋아요

Brad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room pretty clean hotel being renovated
2021년 7월에 1박 숙박함
답변 제공: AP 님, 2021년 7월 28일
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUMTER. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

8/10 - 좋아요

Jake

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: AP 님, 2021년 7월 28일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrendous & Deceptive
This hotel is horrendous, they was trash outside main lobby area like construction materials, when I arrived the hotel looked nothing like what is displayed on website. My reservation was changed from non smoking to smoking and upon entering room it was uninhabitable besides the stench of smoke it was pretty run down. Hotel.com should not be affiliated with this particular Red Roof. I have stayed in other Red Roofs and they were as advertised, room & overall appearance of main lobby area along with the appearance outside of property.
2021년 7월에 1박 숙박함
답변 제공: AP 님, 2021년 7월 27일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

8/10 - 좋아요

Joyce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: ap 님, 2021년 7월 18일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

6/10 - 괜찮아요

Kevin

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: ap 님, 2021년 7월 17일
Thank you for taking the time to tell us about your experience at the RED ROOF INN SUMTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience these issues may have caused you,

6/10 - 괜찮아요

Kerri

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: ap 님, 2021년 7월 14일
Dear Alice ,thanks for sharing your feedback. we're sorry your experience did't match your expectations.it was an uncommon instance and we'll do better in the future, thank you

8/10 - 좋아요

Greg

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
50/50
They are trying to update rooms. But room was nice. But towels had stains on them . Bed was nice. Needing a little bit more updates.but nice enough I would stay again
2021년 7월에 1박 숙박함
답변 제공: ap 님, 2021년 7월 14일
Dear Alice ,thanks for sharing your feedback. we're sorry your experience did't match your expectations.it was an uncommon instance and we'll do better in the future, thank you

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk was in sleeping shorts when he finally opened the door which was locked. He then gave us a room with holes in the ceiling and roaches and flies were throughout the room. I have pictures as proof. We immediately asked for another room and he said he couldn't do that but we could ask for a refund through Expedia. We checked out after an hour on site and got a room from another hotel Tru. Red Roof Sumter should not be on Expedia. Poor customer service and infested facilities. All we originally asked for was another room. I am asking for full refund. Once again we were there for a few days for a funeral and did not stay in the hotel for more than an hour. We just couldn't take a shower after driving from the Atlanta area and with the flies and roaches. My wife was a mess.
2021년 6월에 2박 숙박함
답변 제공: AP 님, 2021년 7월 2일
i sincerely apologize for any inconvenience these issues may have caused you, sorry a\,Thank you

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient, affordable, caring management
2021년 6월에 1박 숙박함
답변 제공: AP 님, 2021년 6월 26일
THANK YOU SO MUCH,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs to be renovated to stay in business.
2021년 5월에 1박 숙박함
답변 제공: AP 님, 2021년 7월 2일
i sincerely apologize for any inconvenience these issues may have caused you, sorry a\,Thank you