숙박 시설 구내
예약 가능 여부 확인

선 시티 호텔 & 카지노 여행 후기

4 out of 5
선 시티 호텔 & 카지노
Sun City Resort, Moses Kotane, North West

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 120개 이용 후기 중 33개" "
평점 8 - 좋아요. 120개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 120개 이용 후기 중 31개" "
평점 4 - 별로예요. 120개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 120개 이용 후기 중 6개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Homero

Overall positive experience although in some aspects bit over priced.
2024년 3월에 2박 숙박함
답변 제공: Sun City Team 님, 2024년 3월 30일
Dear HomeroWe appreciate your feedback, thank you.

6/10 - 괜찮아요

Martin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The entire hotel requires a face lift. Lack of staff as well. When trying to get issues sorted at reception and ordering food and drinks by the pool. We got loved 3 times for our room. 1st room has Ants in it, 2nd room was an accessibility room. And we finally got issued a room that was suitable.
2024년 1월에 12박 숙박함
답변 제공: Sun City Team 님, 2024년 1월 19일
Dear MartinThank you for the review, your comments have been noted and the issues will be addressed.

8/10 - 좋아요

Gareth

2024년 1월에 2박 숙박함
답변 제공: Sun City Team 님, 2024년 3월 30일
Dear GarethThank you for sharing your experience with us.

6/10 - 괜찮아요

Mutale

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sun City Team 님, 2024년 1월 19일
Dear MutaleThank you for rating us.

6/10 - 괜찮아요

hector

별로예요: 숙박 시설 상태 및 시설
Suncity Hotel has a million potential , i feel it is too expensive( booked at expedia) the place needs lots of housekeeping/maintenance and it is a pitty because the infrastructure is there !
2023년 12월에 3박 숙박함
답변 제공: Sun City Team 님, 2023년 12월 21일
Dear HectorThank you for your rating, your comments have been noted. The Hotel is due for a refurbishment in the new year. We look forward to seeing you when it is done.

8/10 - 좋아요

Naomie

연인과의 여행
Friendly staff and efficient service but the infrastructure ageing.
2023년 11월에 3박 숙박함
답변 제공: Sun City Team 님, 2023년 12월 4일
Dear NaomieThank you for the feedback, your comments are noted.

10/10 - 훌륭해요

Winston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were exceptional. I arrived in Johannesburg at 0400hrs. Arrived at the Hotel at 0800hrs. The manager was brilliant in allowing a very early check in by 0830 hours. Normal check in time is 1400hrs. We really appreciated the early check in as we had been travelling all day. Breakfast was absolutely brilliant.
답변 제공: Sun City Team 님, 2023년 11월 4일
Dear WinstonIt was an honor to have you at our hotel, we look forward to welcoming you back. Thank you for the great feedback.

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 9월에 3박 숙박함
답변 제공: Sun City Team 님, 2023년 10월 7일
Dear MarcThank you for rating us and sending us the positive feedback.

8/10 - 좋아요

Abdulmonem

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice hotel
2023년 7월에 2박 숙박함
답변 제공: Velile Shongwe 님, 2023년 8월 5일
Thank you for the great review.. We are looking forward to your visit in the near future.

10/10 - 훌륭해요

Ilan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sun city is always great. Lots of entertainment for the family, generally clean. Only critique would be that the elevators were old and had buttons missing (main hotel)
2023년 7월에 2박 숙박함
답변 제공: Velile Shongwe 님, 2023년 8월 5일
Thank you for the great reviews, we are glad that you enjoyed to be with us at the Sun City Resort. We have noted the missing lifts buttons, the service contractor is working on replacing the buttons.

10/10 - 훌륭해요

Eric

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome place
2023년 6월에 2박 숙박함
답변 제공: Sun City Team 님, 2023년 6월 29일
Dear EricWe appreciate your feedback.Looking forward to welcoming you back.

6/10 - 괜찮아요

Suzanne

가족 여행
별로예요: 청결 상태
Déçus par cet hôtel
Hôtel bien situé mais très vieillissant. Salle de bain sale (traces urine bord des toilettes et rebords de douche sale) Balcon sale. Personnel convenable, on sent que c'est un peu l'usine. Grande piscine, mais assez dégradée
2023년 4월에 1박 숙박함
답변 제공: Sun City Team 님, 2023년 4월 23일
Dear SuzanneThank you for the review.We apologize for the dirty balcony and bathroom, we will bring this to the attention of our house keeping for them to improve on the service, thank you complimenting our staff.we appreciate all your comments.

10/10 - 훌륭해요

Laine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Sun City Team 님, 2023년 5월 12일
Dear LaineThank you very much for rating us, we appreciate it and are pleased to learn that you had an amazing experience.

6/10 - 괜찮아요

Michelle

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay, very relaxing and rooms clean and well presented, but overall the resort is starting to look tired and not well maintained - swimming pools were dirty, filters blocked etc, no resort maps available anywhere so difficult to find our way around, draught taps in casino bars not working, ashtrays in casino not cleaned despite it not being very busy, tiles in restaurant broken and chipped not being repaired, water leak from ceiling so wet towels laid out on the floor, hotel lift not working, aviary a sorry state (hotel manager and concierge didn't even know what an aviary is let alone where it is!), tennis courts in need of resurfacing....lots of things that on their own not such an issue but combined don't paint a great picture. On the plus side, staff were friendly and helpful where they could be. Still, disappointing for a hotel that claims to be a 4 star hotel.
2023년 3월에 1박 숙박함
답변 제공: Sun City Team 님, 2023년 3월 23일
Dear MichelleThank you for sharing details of your experience with us. We apologize that we did not meet your expectations, however we appreciate hearing of the details of all that was unpleasant for you. we will remedy this for your next visit to be pleasant.Thank you and best regards.

4/10 - 별로예요

Trevor

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valley of waves was under maintenance, no waves and was not informed of this. Still waiting for someone to come replace the safe after having them try twice to fix it, so no safe to lock valuables. No WiFi and complained multiple times and even spoke to the IT team that asked me to wait in the room and had no one show, then left my number for them to call me or I would even go to the office. Still waiting for the call, had no WiFi for the trip. Toilet did not flush properly and drains for basin and bath took ages to drain. Sliding door did not lock and just had a little catch and the screws were not tight. There was a door in the room that linked to the next room, it would vibrate each time the people next door moved past it and you could here all their business and activities. The staff are very friendly , sad about the services and lack of maintenance. No WiFi , no waves at the valley of waves, no safe, sliding door not locking , noisy room, no maintenance……
2023년 3월에 5박 숙박함
답변 제공: Sun City Team 님, 2023년 3월 10일
Dear TrevorWe are sad to hear of your experience,We can assure you that this is not the standard of our hotel.These incidents have been noted and the necessary investigations and precautions have been put in place as preventive measures.We will do everything in our power to make sure that all these have been rectified.We value you as our guest and are always interested in listening to our guests and knowing their opinions.

10/10 - 훌륭해요

Rainer

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
insgesamt sehr zufrieden.
2023년 2월에 1박 숙박함
답변 제공: Sun City Team 님, 2023년 3월 7일
Dear RainerWir freuen uns,von lhren groBartigen erfahrungen zu horen.

6/10 - 괜찮아요

Russell

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Our room was lovely, kept clean and acceptable. We found the outdoor areas needing some upgrades or redoing. The pool needs attention, the shell of the pool looks shabby, needs to be replaced.
2023년 2월에 4박 숙박함
답변 제공: Sun City Team 님, 2023년 3월 7일
Dear RussellThank you for the rating, all your comments have been noted.

10/10 - 훌륭해요

Derek

2023년 2월에 4박 숙박함
답변 제공: Sun City Team 님, 2023년 3월 23일
Dear DerekWe appreciate your rating.Thank you.

8/10 - 좋아요

steven

연인과의 여행
별로예요: 직원 및 서비스
The property is a bit tired. Lift not working. Staff using the only lift to go one floor leaving guests to wait when going up 5 floors.
2023년 1월에 2박 숙박함
답변 제공: Sun City Team 님, 2023년 2월 1일
Dear StevenThank you for the rating.Your comments have been noted and will be addressed with the relevant department.Thank you.

10/10 - 훌륭해요

Carlos

2022년 12월에 3박 숙박함
답변 제공: Dodo 님, 2022년 12월 30일
Dear CarlosThank you for taking time to share your constructive feedback on Hotels.comKind Regards,Dorah

10/10 - 훌륭해요

Dikshant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
답변 제공: Dodo 님, 2022년 12월 9일
Dear DikshantThank you for positive feedback.Kind RegardsDorah

8/10 - 좋아요

Tawanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lack of anticipation
The hotel did not anticipate our arrival and gave us a twin bed room when we are a couple who were celebrating their wedding anniversary.
2022년 9월에 2박 숙박함
답변 제공: Mary 님, 2022년 10월 29일
Hello TawandaApologies for making you feel that the Hotel did not anticipate your arrival, we are glad that the issue was resolved.

10/10 - 훌륭해요

Paul Liban

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, remotely and entertainment
2022년 8월에 3박 숙박함
답변 제공: Sun City Team 님, 2022년 8월 14일
Dear Paul Thank you for the review, we are happy that we met your expectations. We are looking forward to welcoming you back. Regards

6/10 - 괜찮아요

Breanna

좋아요: 직원 및 서비스
2022년 5월에 3박 숙박함
답변 제공: Sun City Team 님, 2023년 1월 19일
Dear BreannaThank you for the ratingRegards

8/10 - 좋아요

Lynette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall a good experience. Amenities/activities are plenty. But the room needs attention…. Mold in the bathroom, cabinets show wear(peeling wood) Carpets in the hallways show wear as well. I could tell that once this was a gorgeous facility. I understand that the pandemic hit hard, but I’m not sure that these things weren’t present pre-pandemic
2022년 3월에 1박 숙박함
답변 제공: SOHO Team 님, 2022년 4월 3일
Good Day Lynette Thank you for your feedback, we appreciate hearing from our valued guests. All your comments have been noted. Kind regards

4/10 - 별로예요

utku

2022년 3월에 1박 숙박함
답변 제공: M 님, 2022년 3월 29일
Thank you

6/10 - 괜찮아요

amnon

가족 여행
좋아요: 직원 및 서비스
2021년 10월에 1박 숙박함
답변 제공: Team SOHO 님, 2021년 11월 9일
Thank you for the rating

10/10 - 훌륭해요

Smart Benson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best place to be
Amazing experience. Staff are friendly and the breakfast was fab.
2021년 10월에 2박 숙박함
답변 제공: Mary 님, 2021년 10월 26일
Good day Thank you for your feedback, we are happy that you had an amazing time with us, we are looking forward to welcoming you back. Regards SOHO team

10/10 - 훌륭해요

Rosemary Sesana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
The amazing vacation I've ever had in my life ❤️
2021년 9월에 2박 숙박함
답변 제공: SOHO Team 님, 2021년 9월 13일
Good day Thank you for the great feedback. Looking forward to welcoming you back.

6/10 - 괜찮아요

Yumnah

2021년 8월에 2박 숙박함
답변 제공: Sun City Team 님, 2022년 8월 14일
Thank you.

10/10 - 훌륭해요

Willie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Meyer and F vd Merwe
The people in room 513 was very noisy until late at night making it difficult to sleep. On the casino floor it was difficult to get someone to assist with the machine when it jammed. Otherwise the stay was excellent and enjoyed the breakfast which was as good as always
2021년 6월에 2박 숙박함
답변 제공: Mary and the SOHO team 님, 2021년 6월 29일
Good Day Thank you for your feedback, we apologize for the inconvenience caused due to the noisy guests, we will make certain that our service is better when you visit us next time. Stay safe.

2/10 - 너무 별로예요

K

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was dirty and not cleaned for days.
2021년 4월에 1박 숙박함
답변 제공: Mary 님, 2021년 5월 7일
Good day Apologies for that but we do have housekeeping on call whereby you could have reported to them or put up a 'service sign' on your door. Thank you

4/10 - 별로예요

Kurt

가족 여행
별로예요: 청결 상태
Holiday cognitive dissonance
Covid rules were not universally applied (sometimes the bus would get sanitised while you wait but mostly not, sometimes you were allowed to sit next to your family members on the bus and sometimes not). Rooms were clearly never vacuumed. Room service food is definitely not recommended. To add insult to injury, Sun international started offering a 4-day stay for the price of 3 days at The Palace which worked out cheaper than the 3 days I paid for at SoHo. Wish I could get my money back and go holiday somewhere else.....
2020년 12월에 3박 숙박함
답변 제공: Soho Management Team 님, 2020년 12월 25일
Dear Kurt Thank you for the valuable feedback received. Our team at Sun City and SOHO are committed in providing only the best facilities and services to our customers, therefor please accept our sincere apologies if we did not own up to your expectations during your most recent visit. Feedback such as yours will be used in conjunction with our ongoing training and development programs on the resort, striving to continuously improve our services and facilities for all of our customers. We hope to see you back in the not too distant future and trust that you will experience our resort as this of a world class resort, for which we are known for. Festive Season Greetings

4/10 - 별로예요

Olerato

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 12월에 2박 숙박함
답변 제공: Soho Management Team 님, 2020년 12월 23일
Good Day Olerato, Thank you for your review on your recent stay with us. We are sorry to hear that we didn't meet you expectations.

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Soho Management Team 님, 2020년 11월 24일
Good Day Janice, Thank you for your feedback on your your recent stay with us. I am glad you had a great stay!

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible client service, run down, and overpriced
The cleanliness of the room was not 100%. The hotel and room are run down, especially considering the price. I had a terrible client service experience. They forgot to take my credit card imprint at check in. After I put my dinner on the room and went to bed, the reception called me so I go back down to give my credit card imprint, I asked if I could do it in the morning because I was in bed already, the employee did not answer my question and went on to repeat the whole reason why I had to do it. She finally said after I requested an answer to my question that I had to come down that night, which I did. No effort was made to accommodate me or compensate for their mistake.
2020년 11월에 1박 숙박함
답변 제공: Soho Management Team 님, 2020년 11월 24일
Good Day Anonymous, Thank you for you feedback on your recent stay with us. I apologize for the inconvenience cause during you stay, this is not the normal standard of service that we offer our guests, and will review with the relevant team members.

10/10 - 훌륭해요

Zia-ud-dieen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay at Soho
It was a nice hotel but for the price the rooms could have been a little cleaner. A huge baboon also visited me as well.
2020년 9월에 4박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Zia-ud-dieen, Thank you for your recent review regarding your stay with us. We have noted the concerns regarding house keeping and have escalated with the team. Kind Regards Michelle and the Soho Team

6/10 - 괜찮아요

Adriaan

2020년 9월에 2박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Adriaan, Thank you for your feedback on your recent stay with us. Kind Regards Michelle and the Soho Team

8/10 - 좋아요

Fabien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Michelle 님, 2020년 4월 10일
Good Day Fabien, Thank you for taking the time to complete the survey on your stay with us. We hope to see you at Sun Soho again soon! Kind Regards Michelle Dutton Acting Hotel Manager - Soho

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall Great stay
What was extraordinary about our stay was the seriousness with which the whole resort is taking cleanliness given the covid19 situation. There was an abundance of hand sanitizer and the staff were visibly cleaning and ensuring that spread of germs was not going to be an issue. Staff at soho were very courteous and efficient and the room was comfortable and clean. My only criticism was the Bocada restaurant at the Cascades. The prices of food are exceptionally excessive whilst the food itself was exceptionally average. The ambience needs to be improved as does the service of the staff.
2020년 3월에 2박 숙박함
답변 제공: Michelle 님, 2020년 4월 10일
Good Day Heidi, Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed you stay with us. I will share the comments with the Team members, they love to received good feedback. I have noted your concerns for the Bacardo Restaurant and have forwarded to the team, Hope to welcome you back to Sun Soho soon! Kind Regards Michelle Acting Hotel Manager

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Michelle 님, 2020년 4월 10일
Good Day Victor, Thank you for reviewing you stay at Soho, I am glad to see you enjoyed your break with us. We hope to welcome you to Sun Soho again, Kind Regards Michelle Dutton Acting Hotel Manager - Soho

10/10 - 훌륭해요

Mashudu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Michelle 님, 2020년 4월 10일
Good Day Mashudu Thank you for taking the time to review your stay at Soho. I am glad to see you enjoyed your vacation with us! Kind Regards Michelle Dutton Acting Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 3박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Anonymous, Thank you for your feedback, I am glad to see you had a great time.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Thank you for your feedback on your recent stay with us. We are currently working on new standards and guides to ensure your next stay with us will be 5 out of 5.

8/10 - 좋아요

Zeyn

2020년 1월에 1박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Zeyn Thank you for your review on your stay with us. Glad you had a good time.

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good Day Thank you for your feedback on your stay with us! glad to see you had a great time. Looking forward to seeing you at Sun City again!

8/10 - 좋아요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, staff very helpful and freindly.
2019년 12월에 3박 숙박함
답변 제공: Michelle and the Soho Team 님, 2020년 10월 14일
Good day Brett, Thank you for your feedback on your stay with us. I will forward you kind words onto the team, we are glad you had a good break with us.

8/10 - 좋아요

Ncamisile

2019년 11월에 2박 숙박함
답변 제공: Sun City Team 님, 2023년 1월 19일
Thank you

8/10 - 좋아요

Tim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay at Sun city
hotel not my first choice, but everything there was good, within easy walking distance of other parts of the resort... so everything ok
2019년 11월에 2박 숙박함
답변 제공: Sun City Team 님, 2023년 1월 19일
Thank you

2/10 - 너무 별로예요

Laraine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Hotel Manager gone missing
This Hotel was book 6 months ahead - On arriving we are told there will be no swimming pool or outside facities as a Golf Championship was on the following week and a build site greeted us outside -
2019년 11월에 5박 숙박함