외관

라 퀸타 인 & 스위트 바이 윈덤 소우그래스 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1283개 이용 후기 중 363개" "
평점 8 - 좋아요. 1283개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1283개 이용 후기 중 253개" "
평점 4 - 별로예요. 1283개 이용 후기 중 173개" "
평점 2 - 너무 별로예요. 1283개 이용 후기 중 193개" "

6.6/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Kenny

연인과의 여행
Good value and good location to sawgrass mill mall
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kenny. We're glad to hear that you found value in our hotel and that our location near Sawgrass Mills Mall was convenient for you. Providing a positive experience for our guests is our priority, and we're delighted that you enjoyed your stay with us. If there's anything specific you appreciated about your visit or if there are any areas where you feel we can improve, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 - 별로예요

Ruby 님, Murfreesboro

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had 2 roaches in my room. Mold smell, Tv didn't work properly. Moved me to new room. Wasnt happy with my stay. Would like a refund
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Ruby. I'm truly sorry to hear about the challenges you faced during your stay. We take pride in providing a comfortable and pleasant experience for our guests, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have addressed the issues you encountered with our team to ensure they are rectified promptly.Regarding your request for a refund, I completely understand your frustration, regretfully we cannot this request at this time.

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 편의 시설/서비스
like the location
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Juan. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s convenient for me
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kim. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe area; staff very helpful.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Grace,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's great to hear that you found our location safe and our staff helpful during your stay. Providing a secure and welcoming environment for our guests is always a top priority for us. If there's anything specific you appreciated about our staff or if you have any suggestions for us to further improve your experience, we'd love to hear from you. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

6/10 - 괜찮아요

Rocco

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel could use a major facelift. Very old decor and dated look. The front desk reception staff was very nice and the location convenient but the hotel itself is not very nice.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Rocco,Thank you for sharing your feedback with us. We're glad to hear that you found our front desk reception staff to be very nice and that our location was convenient for you. Your kind words about our team are appreciated!We understand your concerns about the decor and overall appearance of the hotel. Rest assured, we take guest feedback seriously, and we continuously strive to improve our facilities to provide a better experience for our guests. While we may have a dated look currently, we are actively working on plans for renovations and upgrades to enhance the ambiance and aesthetics of our property.We hope that despite the dated decor, you were still able to enjoy your stay with us. Your satisfaction is important to us, and we appreciate your understanding as we work towards improvements. If there are any specific areas or features you believe we should prioritize in our renovations, please feel free to let us know. Your input helps us make informed decisions about our upgrades.Once again, thank you for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an updated and more pleasant experience.

10/10 - 훌륭해요

Francisco

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a quiet night at the hotel after a long trip
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Francisco,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall convenience during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Hi Manuel. Thank you for rating your stay with us. We hope to learn more what made your stay to your expectations. We goal to uphold the highest standards and exceed your expectations everytime. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Like very near to sawgrass mall
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Hi Marissa. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive rating and are glad to know your overall convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Cynthia

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Hallway odor. Sitting chair in room awfully dirty
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Cynthia,I'm sorry to hear about the issues you encountered during your stay. We take cleanliness and comfort seriously, and it's disappointing to hear that your experience fell short of expectations.Regarding the bad hallway odor and dirty sitting chair in your room, we apologize for any inconvenience caused. We will address these issues promptly to ensure that they are resolved and do not occur in the future.Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. If there's anything else you would like to discuss or if you have any further feedback, please don't hesitate to contact us. We want to ensure that your future visits are much more pleasant and enjoyable.

8/10 - 좋아요

Maria

좋아요: 직원 및 서비스
별로예요: 청결 상태
H
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Maria. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us, as we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

sharaz

좋아요: 직원 및 서비스
I continue to use this facility due to the customer service..
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Sharaz.Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be nice and friendly during your stay. Providing excellent service is a top priority for us, and we're glad that it contributed positively to your experience. If there's anything else you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!

10/10 - 훌륭해요

Jhon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Jhon,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Your feedback is important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.With appreciation,

4/10 - 별로예요

Krista 님, Hollywood

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old and outdated. Strong smell of odorizer. Needs serious update. Carpets in hall dirty. Room carpet old. Did not like at all.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Krista,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We take all guest feedback seriously, and we will address the concerns you mentioned regarding the outdated condition of the hotel, the strong odor, and the cleanliness of the carpets.Rest assured, we are continuously working to improve our facilities and services to provide a better experience for our guests. Your comments will be shared with our management team to take appropriate action and make necessary updates.We appreciate your feedback and hope you will consider giving us another chance in the future to show you the improvements we have made.

6/10 - 괜찮아요

Heidi

가족 여행
좋아요: 편의 시설/서비스
Old need update
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Heidi,Thank you for your feedback. We acknowledge your comments about the need for updates in our hotel. We are constantly striving to improve our facilities to enhance the experience for our guests. Your input is valuable to us, and we will take your suggestions into consideration as we work on future renovations and upgrades.If there is anything specific you would like to share or if you have any further suggestions, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future to experience the improvements we make.

6/10 - 괜찮아요

Marion

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear, Marion. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Emily 님, Alburgh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Overall it was just ok…the bed was super comfy, but the interior of the rooms needs some work. The bathroom was stained and dingy, the tv didn’t work well, and the ac barely worked- didn’t really keep the room as cool as I like. I would stay again for a quick overnight if I needed to especially because of the comfort of the bed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Emily,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable during your stay. However, we apologize for the issues you encountered with the room's interior, bathroom condition, TV functionality, and the AC not meeting your expectations.Your comments are valuable to us as we strive to improve our guests' experiences. We will address these issues with our team to ensure that similar problems are not repeated in the future. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable stay on your next visit.If there's anything else you would like to share or if you have any specific suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you back for a better experience.

10/10 - 훌륭해요

Martha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Martha,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

arthur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice but
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Arthur,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us and we sincerely apologize for not fully meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve.We hope that you will still give us the opportunity to welcome you back and better serve you in the future.

2/10 - 너무 별로예요

Jean

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had cockroaches.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Jean,I'm sorry to hear about the issue with cockroaches in your room. That's definitely not the experience we aim to provide for our guests. We take cleanliness and pest control very seriously, and we will investigate and address this matter immediately.Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay. Your feedback is essential for us to improve, and we will take all necessary steps to ensure that such incidents do not occur in the future.If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to let us know.

4/10 - 별로예요

Nikita

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Nikita. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we strive to meet your expectations and provide you the highest of standards. We sincerely hope that you give us the opportunity to better serve you in the future.

4/10 - 별로예요

Ubaldo

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No regresaría
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Ubaldo,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations, we goal to continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.

4/10 - 별로예요

Rafael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
La habitacion estaba sucia y el baño olia a orina como si hubiesen orinado en las paredes. Atención al cliente no hizo nada.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Rafael.Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback very seriously, and we will address these concerns with our housekeeping team to ensure that such issues are not repeated in the future. Additionally, we apologize if our customer service did not adequately address your concerns during your stay.Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

2/10 - 너무 별로예요

Hugo

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the rooms were dirty and poorly kept. Ventilation was filthy.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Hugo,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is disheartening to hear that the cleanliness and maintenance of our property did not meet your expectations. Please know that providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short in this regard.Rest assured, we will take immediate action to ensure that these areas are thoroughly cleaned and maintained to our high standards.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us directly.

10/10 - 훌륭해요

Jhon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Jhon,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Roxanna

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Roxanna. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Jeffrey

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Jeffrey. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a valued hotel guest as we goal to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

Joaquin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Joaquin,We apologize for the inconvenience and disappointment you experienced during your stay at our hotel. We take all feedback seriously and strive to ensure that every guest has a comfortable and enjoyable experience with us.We would greatly appreciate it if you could provide us with more details about your concerns so that we can address them promptly. Your feedback will help us identify areas for improvement and take the necessary steps to enhance our services and facilities Your satisfaction is our top priority, and we want to do everything we can to make things right for you.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

10/10 - 훌륭해요

fredricka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was nice rooms need an update and there we’re ants in the room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Fredricka,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had a nice overall experience, but we're sorry to learn about the issues you encountered with the room condition and the presence of ants.Please accept our sincere apologies for any inconvenience caused. Rest assured, we take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they do not recur.We appreciate your feedback as it helps us to identify areas for improvement. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

4/10 - 별로예요

Eugene

별로예요: 청결 상태, 직원 및 서비스
I didn't spend a lot of time there to evaluate it!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Eugene,Thank you for taking the time to provide feedback about your recent stay with us. We understand that your time with us was brief, and we appreciate your willingness to share your thoughts.If you have any specific feedback or concerns, please don't hesitate to contact us directly. We always strive to provide the best possible experience for our guests, and your input helps us identify areas where we can improve.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future with much positive experience.

6/10 - 괜찮아요

Leah

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old and run down but good location
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Leah. Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your candid comments and apologize for any inconvenience you experienced due to the condition of our property.We understand your concerns about the age and condition of our hotel, and please know that we take your feedback seriously. Our team is constantly working to improve our facilities and guest experience, and we will certainly consider your comments as we plan for future updates and renovations.We are pleased to hear that you found our location convenient, and we hope that despite the shortcomings you encountered, you were able to enjoy your time in the area.Once again, we apologize for any dissatisfaction you experienced, and we appreciate your understanding. If you have any further comments or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

4/10 - 별로예요

Ralph

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not cleaned properly. Advertised breakfast was very limited and of poor quality.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Ralph,Thank you for bringing your recent experience to our attention. We are sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of your room and the quality of our breakfast offerings.Please rest assured that we take your feedback seriously, and we will address the issues you mentioned with our housekeeping and kitchen teams to ensure that similar situations do not occur in the future. Cleanliness and the quality of our amenities are of utmost importance to us, and we apologize for any inconvenience caused.We understand the importance of providing a satisfying breakfast experience for our guests, and we regret that our offerings fell short of your expectations. Your feedback will be shared with our culinary team as we strive to improve and enhance our breakfast options.We appreciate your honesty and thank you for bringing these matters to our attention. It is through feedback like yours that we can identify areas for improvement and work towards providing better experiences for our guests.If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

Ligia

단체 여행, 연인과의 여행
Excelente
2024년 3월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Ligia. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

carlos

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs in the room
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Carlos. Please accept our sincerest apologies for the inconvenience and frustration caused. We take such matters very seriously, and please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrencesIf there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Hi Carolyn. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your satisfaction and convenience during your stay. We are committed to providing exceptional service to all our guests. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

edward

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Edward,We thank you for sharing your feedback with us. We regret to know that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Know that we aim to uphold the highest standards and exceed your expectations. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

4/10 - 별로예요

Tim

가족 여행
별로예요: 숙박 시설 상태 및 시설
Old and tired hotel. Needs updating Was probably considered a nice place to stay when new in 1975.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Tim,Thank you for sharing your feedback with us following your recent stay. We appreciate your feedback, and we apologize for any inconvenience caused by the condition of our property.Please know that we are committed to providing a comfortable and enjoyable experience for all our guests, and we take your comments seriously. We hope that despite the shortcomings you experienced, you were still able to enjoy your time in our area. If your travels bring you back to our area in the future, we would welcome the opportunity to host you again and provide you with a more pleasant and updated experience stay.

2/10 - 너무 별로예요

Elizabeth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were legit egg bugs in the bed, I felt very itchy. The rooms smelt like mold and the beds were not comfortable. Only good thing was the customer service I had, when switching into a new room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Elizabeth,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us.We have recently enhanced the breakfast experience and selections and we regret to know that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests and your feedback will certainly help us achieve our goal.We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

4/10 - 별로예요

Sara

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear, Sara. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Rosalyn

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Property is dated, the bed was horrible. Very dusty around doorways.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Rosalyn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our property. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we did not meet your expectations on this occasion.We understand your concerns about the dated appearance of our property and the condition of the room. Please know that we take all guest feedback seriously, and we are continuously working to make improvements to our facilities and accommodations. Your comments will be shared with our management team as we evaluate opportunities for updates and enhancements.We value your feedback as it helps us identify areas where we can improve, and we appreciate your patience and understanding, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Eduardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Hi Eduardo. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your satisfaction and convenience during your stay. We are committed to providing exceptional service to all our guests. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Patricio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, friendly staff
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Patricio. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us and we appreciate your compliments regarding our front desk staff, and we will be sure to pass along your kind words to them. We are committed to providing exceptional service to all our guests. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Dana

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Dana,We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations.This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

8/10 - 좋아요

Ignacio

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
esta bien , pero puede mejorar otros aspectos
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear, Ignacio. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

10/10 - 훌륭해요

Myrna

좋아요: 청결 상태, 직원 및 서비스
Great stay but below par continental breakfast. Coffee was not palatable. Other than a poor breakfast, our stay was great.
2024년 3월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 18일
Dear Myrna,Thank you very much for taking the time to share your feedback with us, and for awarding us a five-star rating. We truly appreciate your kind words and your honest feedback regarding your recent stay at our property.We're delighted to hear that overall, you had a great stay with us. Your satisfaction is our top priority, and we're thrilled that you found your experience enjoyable.We're sorry to hear that the continental breakfast did not meet your expectations, particularly the coffee. Your comments regarding the breakfast quality are duly noted, and we will certainly take steps to improve in this area.Your feedback is incredibly valuable to us as we continually strive to enhance our services and offerings to ensure that each guest has a memorable and enjoyable stay with us.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Yanela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Yanela. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.Gracias.

2/10 - 너무 별로예요

levi

2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Levi,Thank you for recently staying with us. Your feedback is important to us. We are sorry to have not met your expectations. We hope to hear more from you and learn more about what made your stay below your expectations. We aim to uphold the highest standards and exceed your expectations. We are here to make your stay the most enjoyable and comfortable. Thus we hope you will consider giving us another chance to serve you better and welcome you back with a more positive and updated experience.

8/10 - 좋아요

Careo 님, Nassau

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
none
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear, Janice. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay delightful. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

Darren

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Darren,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us as and we sincerely apologize for not meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve . We hope that you will still give us the opportunity to welcome you back and better serve you in the future.

6/10 - 괜찮아요

Vera

좋아요: 청결 상태, 직원 및 서비스
The location is awesome. Rooms need a little upgrading and tlc. Front desk person was fabulous
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Vera. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's wonderful to hear that you had a positive experience with our staff during your stay. And we are equally thankful for giving us helpful feedback. Your kind words mean a lot to us, and Rest assured that improvements are underway to enhance the overall experience of our valued guests. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. Thank you again for sharing your experience, and we look forward to serving you in the future.