야외 수영장, 일광욕 의자

그랑 팔레 비치사이드 리조트 여행 후기

4 out of 5
그랑 팔레 비치사이드 리조트
188 Alexandra Parade, Alexandra Headland, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 415개 이용 후기 중 187개" "
평점 8 - 좋아요. 415개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 415개 이용 후기 중 43개" "
평점 4 - 별로예요. 415개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 415개 이용 후기 중 7개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Jemmah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the Grand Palais for 9 nights in a standard ocean front apartment - my husband, myself and our 2.5 year old. The apartment was much bigger than I expected and the furniture and kitchen were more modern than what I remembered from the photos. Beds were comfortable, TV in the lounge and master. We loved the spa bath, however the bathroom could definitely use an update. There were a couple of things that could be improved such as an updated fridge - we struggled to get it cold enough, and a good clean as some of the walls were really grubby. It’s a 17ish minute walk (with a pram) to Mooloolaba and there are hill, we found this pretty easy as we are relatively fit and made the trip most days. The pool was close to our room (and is to most rooms I assume by the lay out)and was incredibly loud when children were playing and yelling. Customer service was incredible and my son was even gifted a really gorgeous teddy from one of the staff which we called “Alex”. The area surrounding was nice with a couple of options to eat which were all pretty tasty however. All in all, great!
답변 제공: Pi 님, 2024년 3월 11일
Thanks for the great review. I appreciate your honest feedback and will get onto the few things you have mentioned. Glad Teddy will be loved!! Thanks, Pi

8/10 - 좋아요

Michelle

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Needs a bit of an update with the rooms. But was pleasant stay. Staff were friendly
2024년 1월에 3박 숙박함
답변 제공: Pi 님, 2024년 3월 11일
Thanks Michelle, your feedback is valuable. We will get onto updated the room. Thanks, Pi.

10/10 - 훌륭해요

Desmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is well managed. Desk staff are very helpful and friendly. The unit was spotless. Thank you
2023년 11월에 7박 숙박함
답변 제공: Grand Palais Team 님, 2023년 11월 10일
Hello Desmond, Thank you so much for your wonderful review, We are so pleased you enjoyed your stay. We have passed on your kind words to the amazing staff at Grand Palais. We hope to see you again. Kind Regards, Grand Palais management

10/10 - 훌륭해요

Sophie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location close to everything. Room was modern with an exceptional kitchen. All we wanted in the one location. Close to beach, shops and restaurants
2023년 10월에 6박 숙박함
답변 제공: Grand Palais Team 님, 2023년 11월 10일
Hello Sophi Thank you so much for your wonderful review, We love the position as well! We hope to see you again. Kind Regards, Grand Palais management

8/10 - 좋아요

Andrew

2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved staying here. Was on the main road but with doors closed …it was reasonable quiet.loved the beautiful sea views…and the pool..28 degrees
2023년 10월에 3박 숙박함
답변 제공: Grand Palais Team 님, 2023년 11월 10일
Hello Erin, Thank you so much for your 5/5 review, We are so pleased you enjoyed your stay. We hope to see you again. Kind Regards, Grand Palais management

8/10 - 좋아요

Marion

가족 여행
The position was great. Access by car was very easy and secure. Staff were polite and helpful.
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Haidee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 편의 시설/서비스
The property was comfortable and in a great location and had everything we needed. The pool was really lovely also. My only complaint is the traffic noise during the day when we were on the balcony. Next time we’ll stay in a rear apartment or one higher up.
2023년 8월에 7박 숙박함
답변 제공: Grand Palais Team 님, 2023년 9월 5일
Hi Melissa, Thank you for your wonderful review. And the road noise can be annoying at times. We look forward to seeing you again. Kind regards

10/10 - 훌륭해요

Thomas James

2023년 8월에 8박 숙박함

10/10 - 훌륭해요

Peter 님, Concord

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location opposite a patrolled beach and walking distance to the Alexandra head surf club
2023년 7월에 7박 숙박함
답변 제공: Grand Palais Team 님, 2023년 9월 5일
Hi Peter,Thanks for your wonderful review of your recent stay at Grand Palais. We love being so close to the Alex Surf club too! Its great to know we are safe in the surf and have great meals and beverages so close. We hope to see you again soon.

6/10 - 괜찮아요

Robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Position very good but outdated property.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Radoslava

좋아요: 청결 상태
Location
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Nickolas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the design of the unit and the way the spa had a window looking in to the unit.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The moment we arrived at check-in Wendy welcomed us. Our stay was very relaxing. The heated pool was excellent. Parked the car securely and walked everywhere, great position. Lots of dining options nearby. Will certainly return.
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Joseph

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a good clean and paint. Very dated but being across the road from the beach was good
2023년 3월에 2박 숙박함
답변 제공: Grand Palais 님, 2023년 4월 4일
Hello Joseph, Thank you for taking the time to review your recent stay. We are pleased advise that the unit you holidayed in (47) is scheduled to undergo a complete refurbishment from floor to ceiling with completion by Mid-year. On completion the apartment will be added to our 2 bedroom Ocean Front Superior apartments which you might like to check out for a future stay. Kind regards The Grand Palais Team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Grand Palais 님, 2023년 3월 31일
Hi Michael, We are so pleased you enjoyed your resent stay and thank you for taking the time to post your review. We look forward to welcoming you to Grand Palais again soon. Kind regards The Grand Palais Team

10/10 - 훌륭해요

ruza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Grand Palais Team 님, 2023년 3월 29일
We are so pleased you enjoyed your recent stay and thank you for taking the time to post your review. It was lovely to meet you and we hope to see you again soon. The Grand Palais Team

4/10 - 별로예요

Lesley

2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly efficient welcoming staff

10/10 - 훌륭해요

Samantha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice apartment
답변 제공: Grand Palais Team 님, 2022년 12월 8일
Hello Samantha, We are so pleased you enjoyed your recent stay at Grand Palais and hope to welcome you again in 2023. The Grand Palais Team

10/10 - 훌륭해요

Clive

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the rooftop amenity and the quality fittings.
2022년 10월에 4박 숙박함
답변 제공: Grand Palais Team 님, 2022년 12월 8일
Hello Clive, We are so pleased you enjoyed your stay in our recently renovated 1 bedroom Superior Rooftop apartment - we love it too! We hope to welcome you back in 2023. The Grand Palais Team

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is situated in the heart of Alexandra Headland and faces the ocean. The apartments are spotlessly clean and well appointed with comfortable beds, spa, washing machine and dryer, fridge/freezer and dishwasher. The outdoor pool is charming and has seating and a bar equates. There is secure underground designated parking for each apartment, the staff were friendly and helpful and communicated well so that we enjoyed a seamless stay.
2022년 9월에 5박 숙박함

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 7박 숙박함
답변 제공: Grand Palais 님, 2022년 9월 22일
Hi Michele, Thank you for taking the time to review your recent stay. We are pleased you enjoyed your stay and hope to see you again. Kind regards, Grand Palais Team

4/10 - 별로예요

Susan D.

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very disappointed at the condition of our unit (26). There was a cockroach in the corner of the lounge when we arrived which was not a good start. We got all ready to cook breakfast on the first morning and were discussed with the state of the cookware - the frypan was caked with burnt on grease and was filthy inside and out as was one of the saucepans too. Also the cooktop had caked on grease which was difficult to get off. I had forgotten to pack my slippers so was walking around barefoot indoors until I looked at my feet - they were black! The washing machine was out of the ark ( a model from the 80’s) and shook the whole unit when spinning. All in all this place was not maintained in the way it should be to accomodate guests and was overpriced for its condition. We have stayed at several lovely places between Noosa and Alexandra Headlands but Grand Palais was not worthy of any recommendations.
2022년 9월에 4박 숙박함
답변 제공: Grand Palais 님, 2022년 9월 22일
Dear SusanThank you for taking the time to provide feedback on your recent stay with us at Grand Palais. It is extremely disappointing to read your comments about the cleanliness of the room, we do pride ourselves on our standards however it is very clear that something has gone wrong in this case. Please accept our sincerest apologies for this. I will ensure we follow up with our housekeeping manager to action and resolve immediately. We only ask that, given another opportunity, that we show you the true value of a fantastic Grand Palais holiday and how amazing it can be.Kind regardsManagement

8/10 - 좋아요

Samantha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AC and fans not working, ok in winter i guess, but like to sleep with a fan on. The main light in bedroom is attached to fan so wasnt working - i think batteries needed to be replaced. Lamps in bedroom kept flickering so unplugged from wall, apart from that very enjoyable stay with young children.
2022년 8월에 3박 숙박함
답변 제공: Grand Palais 님, 2022년 8월 31일
Thanks so much for taking the time to let us know the issues in your apartment. Glad you and your children enjoyed your stay

10/10 - 훌륭해요

Jackson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful spot
2022년 6월에 4박 숙박함
답변 제공: Grand Palais Team 님, 2022년 8월 30일
Hello Jackson,Thank you for taking the time to post your 5 star review of your recent stay at Grand Palais Alexandra Headland. We hope to see you again. The Grand Palais Team

10/10 - 훌륭해요

noel

2022년 6월에 4박 숙박함

10/10 - 훌륭해요

Kellie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2022년 6월에 4박 숙박함
답변 제공: Grand Palais 님, 2022년 6월 25일
Hi Kellie, Thank you so much for the 5 out of 5 review! We are so pleased you enjoyed your stay at Grand Palais Beachside Alexandra Headland! We love it too! :-) Kind regards, the Grand Palais Beachside Team

10/10 - 훌륭해요

Belinda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
I had such a great stay here. Everything was perfect, fast wifi. Full kitchen. Close to walk to many restaurants. The Alex surf life saving club was great. Staff were very friendly and helpful.
2022년 6월에 3박 숙박함
답변 제공: Grand Palais Team 님, 2022년 6월 22일
Hello Belinda, we are so pleased you enjoyed your recent stay at Grand Palais Beachside Resort and that your found time to enjoy our local Alex Surf Club and restaurants. Thank you for posting a 10/Excellent review, the team really appreciates that you have taken the time to do so.

8/10 - 좋아요

Nadine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here!
2022년 6월에 4박 숙박함
답변 제공: Grand Palais 님, 2022년 6월 22일
Thank you for taking the time to review your recent stay at Grand Palais. We are so pleased you enjoyed your stay. Kind regards The Grand Palais Team

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were lovely... Managment was rude...
2022년 5월에 4박 숙박함
답변 제공: Grand Palais 님, 2022년 6월 22일
Hello Tammy, We are so pleased your took the time to review your recent stay and for the 5 out of 5 review. We are sorry we were unable to offer you the late checkout so you could continue your sleep in - as you were aware, the glass replacement team where booked at 10am to replace the balcony doors that were damaged during your stay. Regards The Grand Palais team

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location. Bus stop and beach immediately opposite. Easy walking distance to eateries and shopping. Staff were wonderful. Units are however showing their age. Underground parking a bit of a squeeze. We would stay again but not at full price.
2022년 5월에 2박 숙박함
답변 제공: Grand Palais 님, 2022년 6월 22일
Hello Gloria, Thank you for your 5 out of 5 review. We are pleased you enjoyed your stay. Kind regards, The Grand Palais Team

8/10 - 좋아요

Grant

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that was negative was the water fall noise on ground floor running all night. Needed to be turned off during sleep hours or seal doors better.
2022년 4월에 3박 숙박함
답변 제공: The Grand Palais Team 님, 2022년 5월 2일
Hi Grant, Thank you for your review and for your feedback on the noise from the Waterfall. We will investigate ways to reduce the noise overnight. Kind regards The Grand Palais Team

8/10 - 좋아요

Michelle

2022년 4월에 3박 숙박함

8/10 - 좋아요

Shona

좋아요: 청결 상태, 직원 및 서비스
It was handy to everthing
2022년 4월에 3박 숙박함
답변 제공: Grand Palais Beachside 님, 2022년 5월 17일
Hi Shona, thanks for taking the time to review your stay at Grand Palais Beachside. We hope to see you again soon. Kind regards, Grand Palais Team

6/10 - 괜찮아요

Helen

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Noise from road. Dirty apartment.
2021년 12월에 3박 숙박함

8/10 - 좋아요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very well maintained, the staff are efficient and polite. Location is great if you want surf directly across the road, skate park and short walks to restaurants. My only negative is that I dislike shower/bath combinations; they could easily transform it to a straight shower.
2021년 12월에 7박 숙박함

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s exactly what you pay for.
2021년 12월에 3박 숙박함
답변 제공: Grand Palais 님, 2021년 12월 7일
Hi Stuart, Thank you for taking the time to give us a review. Your feedback is greatly appreciated. We are glad to hear that you enjoyed your stay at the Grand Palais. We look forward to welcoming you back in the future. Kind Regards, Grand Palais

10/10 - 훌륭해요

aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
proximity to facilities and beech are excellent, great stay would recommend this place
2021년 11월에 2박 숙박함
답변 제공: Grand Palais 님, 2021년 12월 7일
Hi Arron, Thank you for taking the time to give us a review, your feedback is greatly appreciated. We are glad to hear that you enjoyed your stay at the Grand Palais. We look forward to welcoming you back in the future. Kind Regards, Grand Palais

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great & the motel had a relaxing feel about it
2021년 9월에 2박 숙박함
답변 제공: Grand Palais 님, 2021년 12월 10일
Hi Paul, Thank you for choosing to stay at Grand Palais and for taking the time to share your kind review. We are glad to hear that you you had a relaxing stay. We look forward to seeing you in the future. Kind regards, The Grand Palais Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy
Great location opposite the beach and close to the surf club. Janelle and Steve were super helpful and more than happy to share their local knowledge. Everything in the unit was in good working order. All-in-all everything worked without an issue. Rooms were private and we did not hear any noise from other guest.
2021년 7월에 7박 숙박함
답변 제공: Grand Palais Team 님, 2021년 7월 27일
Thank you for taking the time to review your recent stay at Grand Palais. We are so pleased you enjoyed your beach break in Alexandra Headlands. The Grand Palais Team.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! We had the best time.
2021년 4월에 3박 숙박함
답변 제공: The Grand Palais Team 님, 2021년 5월 11일
We are so pleased you enjoyed your resent stay at Grand Palais Beachside Resort, Alexandra Headland. We appreciate your review and look forward to welcoming you to Grand Palais in the Future.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed in Unit 46 which is a 2 bedroom unit. Reception staff were absolutely lovely and explained this was a free upgrade for us. The room was neat and very clean and the ensuite for the main bedroom featured a large double spa bath. The balcony has a wide view of the beach. I would have to say that the decor was very tired and strange, and in desperate need of an update. The unit looked like it had been styled with sale items from a $2 shop and many of these were faded or needed updating. It was hard to get a feel of the theme - oriental perhaps? But this really didn't go with the location and it kind of jarred the whole feel of the place. No new furniture needed as such, even just a trip to Kmart's homewares section would give it a much better feel. The TV is quite small, poor quality image and the sound buzzes terribly. There was also a large cockroach in the ensuite but I'm sure this is probably hard to avoid in large properties.
2021년 3월에 2박 숙박함
답변 제공: Grand Palais Team 님, 2021년 3월 22일
Hello, Thank you for taking the time to review your recent stay. We are pleased you enjoyed the room upgrade and that the staff were helpful. As all apartments are individually owner and styled, we have passed on your comments to the unit owner regarding the decor. Please contact us if you return so we can allocate a refreshed unit. Kind regards The Grand Palais Team

10/10 - 훌륭해요

실제 이용하신 고객

2021년 3월에 4박 숙박함
답변 제공: The Grand Palais Team 님, 2021년 5월 11일
We are so pleased you enjoyed your resent holiday at Grand Palais. We appreciate your review and look forward to welcoming you to Grand Palais in the Future.

2/10 - 너무 별로예요

Laurie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dreadful old place
This place should be shut down by a health inspector. The mould and state of the bathroom meant we didn't shower fearing for our health. The kitchen utensils and crockery were dirty, still with lipstick stains on cups. The air conditioner was so old and noisy we feared legionnaires disease. The ocean view was a bus stop on a noisy road. The good reviews I read must have been fake.
2021년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Views were superb access wad great ans apace was good
2021년 2월에 2박 숙박함
답변 제공: Grand Palais Beachside Resort 님, 2021년 2월 23일
Thank you for your kind review. We are so pleased you enjoyed your stay and look forward to welcoming you to Grand Palais again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view was amazing. Excellent experience to have.
2021년 2월에 2박 숙박함
답변 제공: Grand Palais Team 님, 2021년 2월 16일
Thank you for taking the time to review your recent stay. We appreciate your positive review and hope to see you again. The Grand Palais Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location across the road from a fantastic beach, perfect units for families
2021년 1월에 7박 숙박함
답변 제공: Grand Palais Team 님, 2021년 2월 6일
Thank you for choosing Grand Palais for your recent beach break and for taking the time to post your review. We look forward to seeing you again. The Grand Palais Team