테라스/파티오

브라보 비치 리조트 여행 후기

2.5 out of 5
브라보 비치 리조트
Tourism Rd, General Luna, Surigao del Norte

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 17개 이용 후기 중 8개" "
평점 8 - 좋아요. 17개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 17개 이용 후기 중 0개" "
평점 4 - 별로예요. 17개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 17개 이용 후기 중 1개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

EUN SUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추~
매우 깔끔하고 청결해요. 우드를 이용해 만든 화장실문, 샤워실문은 운치를 더한답니다. 아침식사는 3가지 선택해서 먹는데 맛있고 리조트내 작지맘 수영장이 있고 바로앞에 바다라 놀기 좋아요. 단, 서핑스팟, 시내와는 거리가 좀 있어서 항상 오토바이를 이용해야하네요.
2017년 6월에 3박 숙박함
Dear Eun Suk, Thank you very much for taking the time to review your experience at Bravo. We are very happy to hear you enjoyed your experience with us in Siargao Island. Hope to see you again soon! Best wishes

8/10 - 좋아요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just the place for us
Great hotel with large comfortable rooms. Lovely position on the beach. Close to town and cloud nine. Reception and tour staff highly recomendable. Did some surf lessons with great teachers too. Points to improve: no wifi in our room (6). The front of the hotel needs a good clean up.
2018년 7월에 3박 숙박함
답변 제공: Ching 님, 2018년 8월 24일
Dear Jon, Thank you very much for taking the time to write about your recent visit to Bravo. We have been blessed with an amazing team of people who love to make you happy and I appreciate you highlighting the staff as courteous and accommodating. You have raised some issues and we have considered each of these points with much thought. We hope to welcome you back again soon. Regards, Ching

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Stay
Our trip to this island is fantastic and Bravo Beach Resort is probably one of the best places you can stay at when you are visiting Siargao Gen Luna. The staff were also nice and attentive, its just the system they have when it comes to ordering takes a lot of time before I can get my food/order. They will ask for a lot of questions and for my signature especially when Im already starving.
2018년 5월에 5박 숙박함

8/10 - 좋아요

Edgar 님, Manila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel.
It’s fine. I liked the pool by the beach and the breakfast is fantastic. The only problem is the air conditioning is sucks i hate it when i got sweat in the room.
2018년 5월에 3박 숙박함
답변 제공: Ching 님, 2018년 5월 17일
Thanks for your feedback Edgar! We're glad you enjoyed the breakfast and the pool. Please accept our apologies for the inconvenience brought about by your concern on the air conditioning unit in your room. The hotel is currently doing air conditioning maintenance, phase by phase and this is the management's top priority now. Rest assured that nothing of this nature will again be experienced on your future stays with us. We look forward to welcoming you back. :)

10/10 - 훌륭해요

Dan 님, Queens NYC

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I love Bravo. It's an amazing resort. The price is really cheap the service is really amazing. The food is great.
2018년 4월에 2박 숙박함
답변 제공: Ching 님, 2018년 5월 4일
Thank you for your kind words. We are very happy to hear that you enjoyed your food your experience here at Bravo! We hope to see you again soon! :)

10/10 - 훌륭해요

Kenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Supermysig hotell!!
Vi älskade Bravo Hotel, allt var perfekt, personalen, maten, allt. Kan verkligen rekommendera denna hotell om ni ska till siargao. 😀
답변 제공: Ching 님, 2018년 5월 4일
We appreciate your wonderful review. It sounds like you had a very enjoyable stay with us and we want nothing less. Thank you for your review. We are looking forward to seeing you again soon! :)

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
TWO STARS
They have a party there every Sunday night, if your not feeling up for a party don’t stay there on a Sunday night, the music is loud the talking is loud and every body from area is there, but if you like to party this is the place for you. you can’t sleep until midnight. PS. Food is not that good
답변 제공: Ching 님, 2018년 5월 19일
Thank you so much for sharing your feedback from your stay with us! Every Sunday we have our After Surf Party in Bravo and I feel sorry you didn't enjoy it as mostly of our guests. Because of our guests we stop the music at midnight so it would not be too late. We also invite and inform the guest upon check-in that there will be a party at the restaurant and they are very welcome to join. Hopefully next time you visit you can tell us your preference so we can assign you to a room farther from the restaurant.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cancellation Due to Typhoon NO RESPONSE FROM HOTEL
I am writing out of sheer frustration with my communication with the hotel. I was supposed to fly to Siargao on Feb 12, but due to Typhoon Basyang, all flights to and from the Island got cancelled. On the same day, we called the hotel to raise our concerns and the person at the front-desk, David, has confirmed that they will refund our booking in full since none of this was our fault. We were even told that our rooms have already been booked by other travelers who were also stranded in the island. We were also promised an email confirmation but NEVER got any confirmation. Since that day, we have constantly called the hotel several times and HAVE NOT gotten through. We resorted to emails and all we got were vague "Let me check with our manager.." or "Call Expedia". I resorted to calling Expedia and Expedia got back to me saying that the hotel DENIED our refund request. Despite our conversations and despite obvious safety concerns, BRAVO decided to keep my 4-night payment. I WILL NEVER BOOK WITH THIS HOTEL AGAIN.
2018년 2월에 4박 숙박함
답변 제공: Ching 님, 2018년 4월 27일
Hi Dinna, Apologies for not getting back on you sooner. Thank you bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to be of better in our service. I'm sorry that we have not been able to resolve this. The case is if you booked through an agency you also pay them directly and your agency is your contact person. Due to circumstances beyond our control such as cancelled flights, Bravo confirmed to Expedia the cancellation. Expedia didn't pay us because we were able to sell the room. However, refund has to be done with Expedia. Bravo does not have the amount you paid that is why you need to communicate with Expedia to expedite your refund request. Kind regards, Ching

10/10 - 훌륭해요

Mayette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bravo!
Great time there!
2018년 3월에 3박 숙박함
답변 제공: Alex 님, 2018년 3월 21일
Thank you very much for your excellent review. We hope to see you again soon! Regards,

10/10 - 훌륭해요

therese angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay and great service!!!
Had an amazing experience in this resort. Very good service, friendly staff and very good location.
2018년 2월에 3박 숙박함
답변 제공: Alex 님, 2018년 6월 20일
We are very happy to read your review. We will continue improving our service and facilities. Thank you very much for you support and feedback! Warm regards,

10/10 - 훌륭해요

Clint

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely, well designed resort right on the beach.
We got lucky with Bravo Beach Resort as our final destination in the Philippines. We'd had some less than positive experience with OTHER hotels, but Bravo was FANTASTIC. It's right on a nice beach area, the restaurant is top rated in all of Siargao (according to TripAdvisor) and the staff was very friendly. Since it rained a lot during our 4 days there, we spent a lot of time at the hotel itself, but we didn't mind. Probably the only thing we missed was wifi in the rooms. It's only available at the restaurant.
2018년 1월에 4박 숙박함
답변 제공: Alex 님, 2018년 3월 21일
Hello Clint, Thank you so much for taking the time to review your experience with us in Bravo. We appreciate your feedback and we are happy to read that you really enjoyed Bravo. We are currently working on improving the internet connectivity all around the resort, and we hope we will have it ready sometime around April. We will assure WiFi in the rooms for the next time you visit! Safe travels,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함
답변 제공: Alex 님, 2018년 2월 1일
Thank you very much for your kind review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함
답변 제공: Alex 님, 2018년 2월 1일
Dear guest, Thank you for taking the time to review your experience in Bravo. We hope we can give you a 5 star stay next time, therefore we would appreciate a feedback on what to improve. If you're willing, please send us an email. Thank you very much for your time. Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, friendly staff
Bravo is an excellent place to stay in. Warm and friendly staff, great food and drinks, accessible location. I would definitely stay here again. I would only recommend that they improve the A/C in their rooms as it tends to get pretty hot at night.
2017년 8월에 2박 숙박함
답변 제공: Alex 님, 2017년 9월 3일
Dear Guest, Thank you very much for taking the time to review your experience in Bravo. We will take your feedback and try to improve the coolness of the rooms. We hope to give you a 5 star experience next time. Best regards & safe travels,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel with nice amenities
staff are courteous, accommodating and helpful. Food is great as well
2017년 7월에 1박 숙박함
답변 제공: Alex 님, 2017년 7월 17일
Dear guest, We appreciate you took the time to review your stay with us. We work hard to make all our guests experience memorable in Siargao Island. We hope to see you again soon. Wishing you well and safe travels!

8/10 - 좋아요

Lilibeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함