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베스트 웨스턴 개트윅 스카이레인 호텔 여행 후기

3 out of 5
베스트 웨스턴 개트윅 스카이레인 호텔
34 Bonehurst Road, Horley, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 862개 이용 후기 중 148개" "
평점 8 - 좋아요. 862개 이용 후기 중 353개" "
평점 6 - 괜찮아요. 862개 이용 후기 중 197개" "
평점 4 - 별로예요. 862개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 862개 이용 후기 중 56개" "

8.0/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

MYUNGJI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
프론트직원들이 아주 친절했습니다. 시설도 깔끔하고 가격대비 만족합니다.
2020년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 편의 시설/서비스
When we arrived the hotel was closed and we had to find somewhere else!
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
Beddings had stains and there were insects in bathroom
2021년 7월에 1박 숙박함

8/10 - 좋아요

Jan

2021년 7월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Mrs L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great for an overnight stop
Room was basic but clean. Bed was really comfortable, pillows were especially comfy. Shower was great, towels pure white. TV was digital so lots to choose from.
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Andy

2021년 6월에 2박 숙박함

6/10 - 괜찮아요

Kevin

출장 여행
좋아요: 청결 상태, 객실의 편안함
Run down hotel
Due to Covid there was no restaurant or even breakfast services. Hotel seemed run down
2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 5월에 2박 숙박함

2/10 - 너무 별로예요

Brian

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함

8/10 - 좋아요

Phil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was clean, although only experienced room and reception as bar/restaurant was closed due to Covid restrictions I'm assuming. Evening meal was room service only, but was delicious and well presented. Breakfast however was delivered the night before in a small carrier bag, consisting of a yoghurt, 2 x chocolate muffins, an apple and a Capri Sun (but no fridge to put any of it in).
2021년 5월에 1박 숙박함

8/10 - 좋아요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience,staff friendly and value for money.
2021년 4월에 1박 숙박함

4/10 - 별로예요

Roger

별로예요: 직원 및 서비스
2 night stay near Gatwick Airport
Initial impression was of a very dilapidated hotel. The car park surface was badly broken up in many places. The atmosphere felt dreary, mainly due to the fact there only seemed to be 1 or 2 guests. Reception was unmanned except for arrival, a telephone number was shown on reception for emergencies. No instructions available to switch on bathroom towel tail heater. Shower was like standing under a waterfall, it had a very poor shower head. No hot breakfast available. This may have been a better place prior to Covid when there would have been more guests
2021년 4월에 2박 숙박함

4/10 - 별로예요

GARY

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skylane hotel.
Very basic rooms with no upto date conveniences. looks very tired and in need of updating throughout.
2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

hollie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will not be staying again!
Confusion over what date it was at check-in, thinking we booked for the day after but we didn't. Room is very basic, one flat pillow each, aircon is locked on and very very noisey. Can hear everything others get up to in their bathroom, including whatever they are doing in the loo! Water pipes going over or around the room very loud and make a vibrating noise everytime someone uses water in another room. Left as soon as we woke up after an uncomfortable night on a very hard matress. Whole place needs a fresh update and need for more covid measures other than a bottle of hand gel at reception.
2020년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2020년 9월에 1박 숙박함

2/10 - 너무 별로예요

Oscar

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled bad was very noisy shower was cold, did not sleep here I left and went to the premier inn 2 minutes down the road cheaper and much nicer!
2020년 9월에 2박 숙박함

4/10 - 별로예요

Jamie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Weird
At check in I got told if I wouldn’t mind being put in a room without a tv which obviously isn’t an option. Then got told they have no double rooms available even tho that’s the type of room I booked so ended up in a triple room with three single beds. Also I choose the option to add breakfast for £8 which turned out to be a grab and go breakfast, for £8 I don’t think so!!!
2020년 9월에 1박 숙박함

4/10 - 별로예요

Iain

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
unimpressed
Having unpacked, I then had to change rooms as there was no TV remote - also no hot water in the shower - not very impressed
2020년 8월에 1박 숙박함

2/10 - 너무 별로예요

Ollie 님, London Gatwick

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No air con in two different rooms Shower terrible Sink was about to come off the wall No one in any uniform Would not recommend at all
2020년 8월에 1박 숙박함

4/10 - 별로예요

Marie

별로예요: 청결 상태, 직원 및 서비스
Not a good experience
Said the price included breakfast but when we arrived was told it would only be a cold breakfast. The manager on Friday night did not supplies any thing and rang at 8am in the morning to see if we wanted anything ... we declined because the night before we stayed under my partner name Johnson and when we got back to the hotel at 10pm that night was 2 white plastic bags on the door handle ..inside was a yogurts one each apples and a carton of juice in cherry and a peice of cake..the apples were soft and two of us both dont like cherry flavoured..there was no spoon to eat the yogurt included.. i had no milk carton for a hot drink in my room so had to go to the garage to get milk to have a drink and only paper cups. I gave the items back (breakfast) to the manager in the morning said the item were warm and had no spoon to eat the yogurt anyway.. he offered to give a spoon i i declined because i like my yogurts cold from the fridge not left over night in my room. I was very disappointed the room was ok.. but the hallways were dirty and the large mirror in the hallway was so dusty and the carpets and smelled .. no change of towels or bed making service in fact no service at all .
2020년 7월에 1박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very poor cleanliness and service
Supposed to include a cooked breakfast, when we checked in the receptionist said the restaurant was closed and said he would leave a cold option outside our room, when we got back to the hotel after our night out we found two small bags hanging from the room door handle, in the bag was a yogurt with no spoon and no way of keeping chilled until the morning, there was some cake an apple and a small carton of drink, I don't eat cake for breakfast! Also while out on our night out I got a phone call around 10:00pm asking what time we would be back as the main door may be locked!! This is supposed to be an Airport Hotel! The room itself had hairs everywhere from a previous occupant, clearly there Covid-19 cleaning measures are way below standard, I advise caution for any future guests
2020년 7월에 1박 숙박함

8/10 - 좋아요

robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 3박 숙박함

8/10 - 좋아요

Abby

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel staff even after we had told them we were aware of checkout time and had put a sign on the door. Continued to knock multiple times and this was until 9 am. Check out time wasn’t until 11am, 2 hours away.
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

Michael

좋아요: 청결 상태
2020년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
poor WiFi (you won't be able to get any work done if you're dependent on the WiFi), incorrect room booking, pointless shower... bathroom smells of overflowing sweage. customer service not a strength... so poor I've lost the will to try engaging in any more discussions... had a future stay booked and as I checked in manager was on the phone to another guest examining there was no issue with the WiFi (more on that later). ive been up since 5am, spent most of the day rolling in mud.... all I wanted was to freshen up and get some sleep. checked in, got to my room, headed straight for the bathroom... took ages for hot water to kick in. freshened up, about to jump onto the bed (the mattress felt like it had seen better days) and realised there were two single beds.... I had booked a room with a double. notified the manager of the issue.... he said I'd already used the room so couldn't do anything. After a bit of a discussion said he'd look into what he can do. called me up later and told me that no one was around now to make up a room for me so he couldn't switch me over. I looked online... 6 rooms with a double bed still available for booking. made a trip back down to reception... a new gentleman was starting his shift... gave me a different, more transparent reason "you've used the room, no staff about to redo the room you're in, if we move you now we've effectively lost a room
2020년 3월에 1박 숙박함

4/10 - 별로예요

Tom

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff are NOT helpful. Property is basic. Poor service.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Abi and Delores good, the rest is strange.
The only good members of staff are Abi and Delores in the restaurant. Check in staff said 'Hello' and 'this is your room number', that was it. No other information on breakfast, dinner times or check out times or anything else that might be worth knowing. The key cards never work in the rooms so get them reprogrammed before you bother to walk upstairs (just to walk back downstairs to reception!). Strangely the manager knew my room number even though the only person to tell me was the lady on check in. I didn't trust him after he tried to tell me that he reprogrammed my key on a day that I wasn't even there! Don't expect anything special for the restaurant food, and be patient with the kitchen. But Abi and Delores in the restaurant make up for that! The beds are comfortable enough. The kettle in the room fits in the sink but you have to manoeuvre it around a weird angle to get it out (at which point the water pours out!) So it's a painful task of using the tiny water glasses to fill it up.
2020년 3월에 3박 숙박함

8/10 - 좋아요

Russell

2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함

8/10 - 좋아요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: reception 님, 2020년 2월 18일
Thank you!

10/10 - 훌륭해요

david

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: reception 님, 2020년 2월 17일
Thank you! We hope you see you again soon!

6/10 - 괜찮아요

Ellen

좋아요: 청결 상태
별로예요: 직원 및 서비스
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Richard 님, Nottingham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, very quiet, good parking. Very nice staff
2020년 2월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No heating in the room at all Slept all night fully clothed. Control broken .Offered another inferior room which was not suitable On checkout reported
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
It was adequate-good price for single overnight stay with free parking which was great! The double bed was too small and the bath tub rather narrow with the grab rail on the wall making the space even narrower when using the overhead shower! The coffee was TERRIBLE- unbranded- which was disappointing,
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was smaller than we had expected but overall everything was good.
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly, room is clean, food at the restaurant is good and good value. The WiFi is accessible, but slow. Thats my only complaint.
2020년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed in this Best Western for one night to catch an early flight. Starting on the positive note. The haidryer is really good. Unfortunately this is where the positives stop. Everything else was a disaster. When we got to the room it was colder than outside, which was almost below zero. First the air conditioning wasn't working and it took 30 minutes and a pen for the receptionist to squeeze some barely warm air from the unit. The floor was so cold that we had to put the towels down to walk on. The condition of the room was so bad that even the tissue holder was covered with dirt and hair. I can go on and on but I would rather not. I hope the owners of the hotel will decide to update the hotel and restore the Best Western name.
2020년 1월에 1박 숙박함

8/10 - 좋아요

Carole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Good location
Nice hotel. Comfortable rooms. Good buffet breakfast. Very handy for airport with free parking for night of stay. Would definitely use again.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Property was adequate for a one night airport stay. Not very warm. Clean and basically furnished. Restaurant very pleasant staff and food though not very exciting was hot. What was not clear is that you have to phone for airport shuttle and we had to wait 30 mins in the freezing cold for it. Return trip was efficient. Big bonus was loads of hot water for a lovely bath.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Azeem

별로예요: 직원 및 서비스
2019년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Poor
Rude hotel staff and a very poor night’s sleep due to noisy doors and heating issues.
2019년 12월에 1박 숙박함
답변 제공: reception 님, 2019년 12월 21일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Skylane Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy hotel. It was great to rest in comfortable beds. The shuttle service to and from airport is a great service.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Neil

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good experience!
The staff were resolutely rude. Parking was a nightmare because they use this hotel as a parking lot for people flying out of Gatwick, which is obviously more important than people staying in the hotel. Overall not a good experience.
2019년 11월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

Mikael

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Basic hotell
Basic hotel ok för att sova en natt inte mer. Kallt på rummet. Fri Shuttle från Gatwick. 6 pund tillbaka till flygplatsen.
2019년 12월에 1박 숙박함
답변 제공: Mukesh 님, 2019년 12월 5일
Thank you for your feedback. We will be using the feedback you gave us to implement improvements to ensure that we offer a better experience for guests in the future. Kind Regards, Mukesh Kumar, General Manager

8/10 - 좋아요

Patricia 님, Tampa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The room was clean. The bathroom was small but had an enormous tub that restored my body. The could have been more sturdy. The Eco friendly nature of the place limited towels and blankets but we were able to get a blanket and fresh towels. Breakfast was classic English breakfast. Everything was fresh.
2019년 11월에 2박 숙박함
답변 제공: Mukesh 님, 2019년 12월 5일
Thank you for your feedback. We will be using the feedback you gave us to implement improvements to ensure that we offer a better experience for guests in the future. Kind Regards, Mukesh Kumar, General Manager