바(숙박 시설 내)
예약 가능 여부 확인

드 베레 호슬리 이스테이트 여행 후기

4 out of 5
드 베레 호슬리 이스테이트
Ockham Road South, East Horsley, Surrey, Leatherhead, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 983개 이용 후기 중 302개" "
평점 8 - 좋아요. 983개 이용 후기 중 366개" "
평점 6 - 괜찮아요. 983개 이용 후기 중 187개" "
평점 4 - 별로예요. 983개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 983개 이용 후기 중 36개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Phil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room comfortable but showing a little wear at the edges. Food good overall with good selection. Long walk to the rooms from reception
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Mathew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs updating a superior should have at these a king size bed, a standard double is not good enough, rooms are tired and small. Most of the great photo's are of the seperate wedding venue , which isnt the 70/80s add on hotel.
2024년 4월에 1박 숙박함
답변 제공: Best, Michael 님, 2024년 4월 15일
Many thanks for the review

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and relaxing stay
2024년 4월에 1박 숙박함
답변 제공: Best, Michael 님, 2024년 4월 7일
Many thanks for the great review

8/10 - 좋아요

Godwyn

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Maggie-Katie

좋아요: 청결 상태
It was fine for one night. Nothing spectacular, nothing awful. Bed was fine for a single person, but could feel the springs in the mattress. Don't expect a luxury pool, its just a pool with a very hot and tiny changing room. Wouldnt recommend ordering from the menu - initially wrong meal was bought out, they said sorry by bringing an extra bowl of chips which wasnt wanted, bought correct meal but was missing two ingredients. Maybe should have stuck to the buffet when it was so busy.
2024년 3월에 1박 숙박함
답변 제공: Best, Michael 님, 2024년 3월 26일
Thank you for the review

6/10 - 괜찮아요

Paul

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I only stayed at this hotel due to the fact they advertised having a snooker table on their website for my 7 night stay. It then transpired that it was not for public use but they could let me use it for £60 per night which I thought was extremely unacceptable. I was looking for a place to stay every month I travel for a week at a time but it looks as though this hotel may not get my business.
2024년 3월에 2박 숙박함
답변 제공: Best, Michael 님, 2024년 3월 15일
Thank you for the review - the snooker room is indeed a chargeable service that we offer to guests.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a unique Property with previous owners being Lord Byron's daughter Ada Lovelace, who wrote the mathematical algorithm for modern British computers, and Tommy Sopwith who developed his Aeroplane for the RAF. It was perfect to visit RHS Wisley, and avoid the horrendous M25 Junction 10 tail back, travelling through the Surrey countryside. It had beautiful grounds and a large lake.
2024년 2월에 2박 숙박함
답변 제공: Best, Michael 님, 2024년 3월 2일
Many thanks for the great review Gary - indeed a rich history to explore

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were amazing, they saw me hobbling after I'd damaged my ankle and got me some ice and towels without me asking, and fitted us in for dinner and breakfast without questions when we hadn't booked due to again seeing me injured!
2024년 2월에 2박 숙박함
답변 제공: Best, Michael 님, 2024년 2월 27일
Many thanks Ian

8/10 - 좋아요

Philip

좋아요: 숙박 시설 상태 및 시설
There are major road workings on the road about one mile out / the instructions given by the hotel and absolutely frustrating - especially if you are driving at night
2024년 1월에 1박 숙박함
답변 제공: Best, Michael 님, 2024년 1월 26일
Many thanks for the great review - the roadworks are hugely disruptive but I am glad the instructions assisted

8/10 - 좋아요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A comfortable stay
A good clean, comfortable stay. Friendly welcoming reception staff. The only request is that at breakfast have mugs that fit under the coffee machines, the mugs seemed purely for decoration which seems such a waste.
2023년 12월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 12월 11일
Many thanks for the great review

6/10 - 괜찮아요

Jo

별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 12월 5일
Thank you for the review

4/10 - 별로예요

James

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Rooms are very small and dated and persistent plumbing noises. Very cramped rooms even when upgraded. Phone and TV remote is filthy. Electric heating is antiquated. Staff are very friendlt, and amenities are good.
2023년 11월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 11월 28일
Many thanks for the review and feedback

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Run of the mill
Run of the mill. Does what it says on the tin
2023년 11월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 11월 20일
Thank you for the review

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely setting for a hotel although the weather was poor so we could not enjoy it to its full extent. Staff were friendly and helpful and made the stay very pleasant. Only gave the property conditions 4 stars as the walkways between the function/dining areas were particularly cold.
2023년 11월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 11월 13일
Many thanks for the excellent review Anthony

10/10 - 훌륭해요

Sharon

2023년 11월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 11월 13일
Many thanks for the excellent review Sharon

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Happy to stay again
Facilities are really good just dated and need touching up. Food and drink was excellent and staff were very friendly and welcoming, Bedroom comfortable and warm . I would stay there again for business but feel it needs freshening up
2023년 10월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 10월 26일
Many thanks for the review

6/10 - 괜찮아요

Jane

2023년 10월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 10월 18일
Many thanks for the review

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modest hotel in gorgeous Surrey parkland
The rooms were small but manageable. Grounds were lovely and we spent 1/2 hour walking around admiring the lovely trees surrounding the old part of the estate. The people on the reception desk were knowledgeable about the estate and recounted an interesting history of the different buildings. There was a single restaurant, the Steam Bake and Grill, which served a buffet-style breakfast. There was plenty of choice except some of the traditional breakfast food such as bacon and mushrooms were cold. The manager/host of the restaurant was excellent. The young people who served tea and coffee and cleared the tables were all very pleasant and efficient. The dinner menu of the Steam Bake and Grill Restaurant was disappointing. It had a special daily menu from a buffet and a limited set of dishes available a la carte. It was not really a full-menu restaurant as one would expect in a hotel, but I am guessing that hosting conferences is the primary business of Horsley Place.
2023년 10월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 10월 16일
Many thanks for the review

6/10 - 괜찮아요

Lee

좋아요: 청결 상태, 객실의 편안함
No hot water in the room. Room wasnt cleaned properly from the last guest. Breakfast was very good and would recommend this.
2023년 10월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 10월 16일
Many thanks for the review

10/10 - 훌륭해요

Carolyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING ESTATE TO STAY
An AMAZING ESTATE to stay on!! Louise, in the dinning room was VERY good to us as was Laura in the Bar! Steve, in the main building was an AMAZING & KNOWLEDGEABLE guide while we were there!! CONGRATULATIONS ON AN AWESOME VENUE!!!
2023년 9월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 10월 5일
Many thanks for the great review

4/10 - 별로예요

Guy

단체 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
More Cross Roads than coutry house
Disappointing that so much of the site implies staying in a wonderful country-house manor, when the reality is closer to Cross Roads Motel from the old TV show. The services were all fine and it operates well on an industrial scale, but with hundreds of people around it's not what I was expecting.
2023년 9월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 9월 26일
Many thanks for the review Guy - Horsley is indeed very much a conference business and hence the groups.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 9월 14일
Many thanks for the review

6/10 - 괜찮아요

Debbie

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Samuel Derdoski, Guest Relations Manager 님, 2023년 9월 16일
Dear Debbie,Many thanks for the feedback.Kind RegardsSamuel Derdoski

6/10 - 괜찮아요

Shirley

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Toilet cubicles in men’s toilets near the restaurant were disgusting. We had no plug in our sink and only had a bedside table and light one side. Rooms were tired. Very helpful re early check in.
2023년 9월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 9월 5일
Thank you for the review and feedback - this will be resolved immediately

10/10 - 훌륭해요

ben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had the best time at Horsley Estate! I’ll definitely be back! The property is amazing and beautiful! Staff is amazing! Skullkrushers.com approved ✅
2023년 8월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 9월 2일
Many thanks for the excellent review

10/10 - 훌륭해요

Gavin

2023년 8월에 1박 숙박함
답변 제공: Samuel Derdoski (Guest Relations Manager) 님, 2023년 8월 12일
Dear Gavin,Many thanks for the fantastic feedback of Horsley Estate.Kindest Regards

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Likes the setting which was truly beautiful, spacious and well set out. Didn't like the lack of maintenance to the room. The shower feed pipe leaked at both ends, the basin plug leaked and the force of the water on first turning on meant you got soaked fully clothed. The room is too small. The restaurant staff were very good and the method of serving yourself with the help of the chef, most helpful and agreeable,
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 8월 2일
Dear Anthony - many thanks for the great feedback & review, we will certainly pick up on the points you have noted.

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not nice
The reception staff were excellent even though we had to get our passes renewed for each day of the stay. The room was very small with little space to use the chair at the dressing table. The wardrobe was too small to hang our clothes. Room too hot even with the door and window open and the weather was mild. The shower was extremely difficult to operate especially turning on and off and problems controlling the temperature. Breakfast choices decent however hot food items were lukewarm or cold and the staff were very poor. One member of staff was extremely rude. However the meter and greeter on the Sunday was very good. The outside waste bins were overflowing from Saturday morning and not emptied until Monday. The entry to the car park was controlled by barrier and staff slow to respond. On the first day, was asked simply ‘what do you want’. Overall a disappointing experience which has put us off going to a DeVere hotel again and would recommend to all family and friends not to go anywhere near. Wish I had taken photos to post here.
2023년 7월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 8월 2일
Dear Christine - many thanks for the feedback & review, where we can, we will certainly pick up on the points you have noted.

6/10 - 괜찮아요

Christine

2023년 7월에 1박 숙박함
답변 제공: Samuel Derdoski (Guest Relations Manager) 님, 2023년 8월 1일
Dear Christine,Many thanks for the feedback.Kind RegardsSamuel DerdoskiGuest Relations Manager

6/10 - 괜찮아요

Diane

2023년 7월에 1박 숙박함
답변 제공: Samuel Derdoski (Guest Relations Manager) 님, 2023년 8월 1일
Dear Diane,Thank you for the feedbackKind Regards

6/10 - 괜찮아요

Shivaprasad

좋아요: 청결 상태
Good breakfast but uncomfortable bed
Breakfast was really nice and of very good quality. The hotel itself is located in a beautiful location. The Silver Linden trees are simply fantastic with their wonderful aroma. Unfortunately, the bed was very small for two people and I would certainly avoid a second time.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 18일
Many thanks for the review and feedback - always appreciated

10/10 - 훌륭해요

Sara

2023년 7월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 18일
Many thanks for the review and feedback - always appreciated

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a wonderful 2 night stay. Cannot fault anything. The staff were amazing
2023년 7월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 17일
Many thanks for the excellent review Samantha - delighted to read that you had a great stay with us.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good place to stay.
We were going to our daughter's graduation at uni of surrey. It wasnt far, it was quiet and comfortable. I managed to get a morning swim each day. A nice way to start the day. I would say labelling the pool as 'leisure sweet' cofused me.
2023년 7월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 17일
Many thanks for the excellent review Richard - delighted to read that you had a great stay with us.

4/10 - 별로예요

Susannah

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 17일
Thank you for the review Susannah

10/10 - 훌륭해요

Femke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked the gym and the swimming pool in particular. Breakfast was delicious.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 17일
Many thanks for the excellent review Femke - delighted to read that you had a great stay with us.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always use this hotel for short stays in Surrey. Bright and clean. room always ready on arrival.Great selection for breakfast and attentive service.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 17일
Many thanks for the excellent review David - delighted to read that you had a great stay with us.

8/10 - 좋아요

Ruth

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tired and in need of a freshen up!
Beautiful setting, but the hotel is in need of a refurb! The rooms are dirty and dated, the walls had stains all over them, the furniture is old and the bathroom was grim! The restaurant and bar area is nice, food was good! The staff are lovely and friendly. I would stay again purely because it’s affordable and the grounds are nice but don’t expect much if you’re booking a room!
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 12일
Thank you for the review and feebback

8/10 - 좋아요

Michael Richard J

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 11일
Many thanks for the review

8/10 - 좋아요

Prof J

좋아요: 직원 및 서비스
Not as good a room as last visit ....quite cramped , and dusty , and black mould in showers . No soap in sink. Very expensive breakfasts compared to similar hotels. Excellent location . Great difficulty in finding our reservation on arrival.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 11일
Thank you for the review and feedback

10/10 - 훌륭해요

donna

2023년 7월에 2박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 11일
Many thanks Donna

10/10 - 훌륭해요

patricia 님, miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an incredible 3 star property, especially the rooms in the original building which are extremely spaciois and comfortable and amazing value for money. Staff were very accomodating and friendly. Will definetly return.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 11일
Thank you for the excellent review - much appreciated

6/10 - 괜찮아요

Graham

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable bed, quiet. Unfortunately room was not very clean. No phone signal in room (not your fault) but wifi does not reach the room we were in. We were flying next day and having issues checking in - had to keep leaving the room to communicate! Also no help offered and we had heavy bags and hotel is not a good environment to move large/heavy bags around.
2023년 7월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 4일
Dear Graham - thank you for the review and feedback, I will certainly share your comments & sentiments with our team

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Lovely, generous breakfast. Penhaligon toiletries. Room very clean but a little tired. Bar and restaurant not that tempting - we had dinner in the Duke of Wellington pub just outside the gate. Recommend.
2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 7월 4일
Many thanks for the great review Anthony - always appreciated.

10/10 - 훌륭해요

Nick

2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 12월 31일
many thanks for the review

8/10 - 좋아요

Prof J

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A splendid stay !
Very convenient for Grange Park Some confusion. about payment between hotel and agency. Shower spillage on floor of bathroom Better directions to rooms in a very complex layout. Breakfast very expensive
2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 6월 26일
Many thanks for the excellent review

6/10 - 괜찮아요

Kathleen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Staff not getting back to you when you ask a question, no phone coverage
2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 6월 22일
Thank you for the review and feedback

6/10 - 괜찮아요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth a visit
The venue, and location are amazing, great short stay would recommend only let down for us was the broken air conditioning and the response to our initial reporting of the problem. That aside it's well worth a visit, definitely recommended
2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 6월 13일
Thanks for the review Mark, apologies for the air con issue

8/10 - 좋아요

frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fantastic hotel and grounds,nice room good service dinner buffet a bit basic breakfast was good but very badly let down by the pool area tiny changing room no sauna no hot tub no steam room disappointed.
2023년 6월에 1박 숙박함
답변 제공: Best, Michael 님, 2023년 6월 13일
Many thanks for the feedback