정원
예약 가능 여부 확인

그레이트 포스터스 - 작은 럭셔리 호텔 여행 후기

5 out of 5
그레이트 포스터스 - 작은 럭셔리 호텔
Stroude Road, Egham, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 324개 이용 후기 중 209개" "
평점 8 - 좋아요. 324개 이용 후기 중 65개" "
평점 6 - 괜찮아요. 324개 이용 후기 중 30개" "
평점 4 - 별로예요. 324개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 324개 이용 후기 중 8개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upgraded so real bonus. Room beautiful (25) also bathroom. Only niggles were toilet roll holder too close to toilet - awkward to use when sitting down. Plus tea and coffee facilities in lobby of room so a bit chilly in the morning when wanting to make tea plus the door squeaked (wouldn't stay open) everytime you went in and out so bit annoying
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff absolutely made our stay. So lovely and accommodating and kind. We couldn’t have asked for more. Thank you so much
2024년 3월에 2박 숙박함

8/10 - 좋아요

timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for the airport
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

timothy

가족 여행
좋아요: 편의 시설/서비스
Hotel is very beautiful
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Laurence 님, Hockley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is absolutely lovely, as is the food. The staff are excellent.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunningly beautiful property with great charm. Fantastic staff, great service and food.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Brilliant from arrival until departure
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The most remarkable property. Second time visiting the hotel, the bed is like a dream , the property is magical, and the staff is ultimately efficient and kind. I love to stay here before flying out of Heathrow … highly recommend this property to anyone wanting to unwind and just breathe.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Pamela

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful old estate. The grounds are beautiful - even in January. It must be absolutely lovely in the warmer summer months. My only complaint was the noise. Because the building is so old, the windows do not seal properly and any noise from the reception area such as loud talkers or cars pulling onto the stone driveway was clearly audible in our room.
2024년 1월에 3박 숙박함

8/10 - 좋아요

Janine

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Gillian

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was a beautiful well maintained property! The grounds were lovely! The pillows in the rooms were so uncomfortable and bulky but the beds were comfy. The service was half exceptional and half poor. Some of the staff were attentive and thoughtful and some were dismissive and non attentive.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

jason

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ELLEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Historic Hotel
My husband and Irecently had the pleasure of staying one night at Great Fosters hotel. Nestled near the heart of Windsor, this historical gem of a hotel left an indelible mark on us with its impeccable service and charming ambiance. From the moment we stepped through the small “door-in-a-door” we were immediately captivated by the enchanting and historical interior that exuded classical English charm. It was clear that great effort was taken to restore/preserve its history yet it still achieved the expectations for modern comforts. We were quite hungry the day we arrived and requested tea and we were escorted to a charming and secluded tearoom to our delight. The tea service was excellent and was a wonderful start to our stay. Afterwards, we took a stroll in the gorgeous gardens of the hotel and then retired to our room to rest before dinner. Our room was a blend of traditional and contemporary décor with a mix of antique furniture and modern amenities that provided us with a comfortable and relaxing space. It also had a scenic view of the amazing garden and grounds, which we truly enjoyed. To top off our stay, we ate at The Tudor Pass that is located in the hotel, which was absolutely outstanding. Great Fosters was truly a tranquil retreat where we were able to unwind and appreciate the beauty of an English estate and we wish we could have stayed longer. We highly recommend Great Fosters for anyone seeking an unforgettable, beautiful and historical hotel with excellent se
2023년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not 5* any more. Tired
Tired and living on past glory. Room poor and tired and no bed made up for our 7 year old on arrival at 9.45pm. She had to sleep in our bed. Very poor breakfast buffet with little choice. A lot of aircraft noise until 11.15pm from low flying planes departing Heathrow.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Val 님, Lake Forest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Build in 16th century, now a hotel with unique rooms and Michelin 1 star restaurant. Stayed in the tapestry room, pretty cool. Highly recommend this boutique hotel.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Connie 님, Escondido

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful alternative to LHR hotels. A very special place and convenient to LHR
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Loved everything about our stay apart from having to leave. Hotel was beautiful, massages were amazing and absolutely loved the outdoor pool
2023년 9월에 1박 숙박함

8/10 - 좋아요

Damian

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booking in at "Downton Abbey"
A unique experience. A magnificent Tudor mansion with glorious gardens cared for by a bevy of gardeners and very attentive service from the hotel staff. This is a very special hotel - not the Marriott or Hilton, if that is what you are looking for but so much more. The building obviously is very old and encompasses its own problems but also its many charms. The room had a very comfortable bed and modern bathroom. The windows open and you can enjoy the country air, although there is a heater and air conditioner in the room. The breakfast (included) and service was excellent. There is a serious swimming pool that you can swim laps in, an outdoor heated tub and poolside bar. The garden is a miniature take on Windsor Castle, a tribute to the gardeners. While you feel you are in the country, the hotel is very close to Heathrow. I am delighted that the owners have decided to maintain and allow travelers to stay at this rare gem. Your bill is a small donation to help preserve a beautiful part of British history.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

nadin

연인과의 여행
좋아요: 청결 상태
Not value for money. Overpriced room price.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service!
Great service and location to go and watch golf! A little disappointed with the Estate Grill menu as it is not that similar to the sample menu on their website, saying that I would stay there again!
2023년 9월에 2박 숙박함

8/10 - 좋아요

Luke

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience with superb food and service around the pool bar. The Tudor Pass experience was phenomenal. Highly recommended. Check-in was poor with a very rude concierge who didn’t do anything to support the check-in process. For a 5 star hotel it was a let down but the Porter to support was great so he took the negative into a positive. Coordination of the bookings team was poor also due to booing individually (that was a lot cheaper!) but constantly we had to reaffirm bookings and made it a bit annoying. A great place to experience a special event.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Sherlan

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
There was nothing luxurious about the luxury room I booked. The room had no AC just a tower fan placed in a corner…. I was shocked. I carried my luggage over 3 flights of stairs and I know it’s a historical building so just a heads up the floors creak very loudly with just regular walking. You pay for the high price for the grounds I guess because the rooms will definitely disappoint you.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Hotel room was awful. Air conditioning unit was leaking and it smelt of sewage in there. We were arriving from Cardiff to attend a 60th birthday party and we had to get ready in 40 degree heat. Hotel didn’t charge us for our stay but we won’t be returning
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

David

2023년 9월에 1박 숙박함

4/10 - 별로예요

Jade Sau Yung

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning
This place is "Romance on a stick" - take your partner and enjoy a beautiful escape in the countryside just a few miles away from Heathrow Airport
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

DRB Ventures Limited

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Improved Service
The second time we have stayed there in two months and the experience was considerably better this time . They had a lot more more staff on duty and the food service a lot more punctual .
2023년 8월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 21일
Dear DRB Ventures,Thank you so much for your positive review. It brings a smile to us all knowing how much you enjoyed your stay. We hope to welcoming you back soon.Kind Regards,

6/10 - 괜찮아요

Patricia

연인과의 여행
We stayed for one night this week. The staff were great We had booked a luxury super king with breakfast @ £355.50. The property is a superb 16th century former hunting lodge and has many lovely features. Outside the gardens were superb and very well kept. However, our room/bathroom left quite a lot to be desired. The room was run down. I.e. bare patches on windowsills. Chipped furniture and large stuff marks on the floor. Neither of the overhead bed reading lights worked and one of the lamps had the wrong fittings. Also ceiling light was missing. There was no info pack to tell us about the hotel/how to operate things in the room.local facilities etc… the air conditioning controls in the room didn’t work, although could be centrally controlled but couldn’t then be switched off. The bathroom was spacious with a bath (although that had two black hairs in it which were definitely not ours). This was reported but not dealt with. The vanity mirror in the bathroom was broken and could not be used. When either of the taps to the basin were turned on, they leaked, splashing water all over the back of the unit. There was grime around the overflow. It seems that whoever is in charge of maintenance/housekeeping needs to check the room carefully and rectify the problems mentioned. Having paid that amount of money for what was supposed to be ‘luxury’ super king. It fell far below the standard of other commensurate hotels in which we have stayed over the years. A great pity.
2023년 8월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 21일
Dear Patricia,Thank you for taking the time to share your feedbacks with us following you recent stay at Great Fosters Hotel.We are happy to know that you enjoyed the lovely grounds and our friendly staff, however we genuinely apologise for the issues you encountered with the your room. All your comments have been shared with our maintenance and housekeeping team, we have carried out an investigation to find out how we fell short this time. On behalf of Great Fosters Hotel, I would like to offer our sincerest apologies for the inconvenience that these problems have caused you.We hope to have the chance to serve you better in the future.Kind Regards,

10/10 - 훌륭해요

Meredith

2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Russell

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property and polite staff but disappointing.
The property is amazing; including the building and the gardens. The staff were very polite. However, behind the great property and polite staff a lot of items were sub-standard. Including but not limited to; No A/C (room was over $600/day), very weak or broken WIFI, no hotel phone in room so had to use house Google tablet to do everything but the apps did not work correctly and weak/broken WIFI caused timeouts or made the apps inoperable, no tomato juice for Vodka/tomato in restaurant, waiter spilt food in restaurant and did not properly clean it up, no accommodation for simple requests in restaurant, food was below expected standard for price. Our local English friends also agreed the restaurant experience was sub-standard. This hotel could be fantastic but they need to take care of the basics as well as having a great property.
2023년 7월에 3박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Russel,Thank you for taking the time to leave this review and share your feedbacks with us.We are glad to know that you found our staff to be polite and the property to be amazing. However we are sorry to hear about the disappointment in regards to other aspects of the service. We strive to provide a seamless experience for our guests, and we regret that we fell short of meeting your expectations. We have taken your feedbacks on board and we will act accordingly to make the right adjustments, we hope you'll consider staying with us in the future and give us another opportunity to provide you with a better experience.Kind Regards,

6/10 - 괜찮아요

Bonella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such beautiful gardens! Room was unbearably hot.
2023년 7월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Bonella,Thank you for taking the time to write this review.We are happy to know how much you enjoyed our amazing gardens and grounds.However we are sorry to hear about the inconvenience with the room temperature.We hope to have the chance to serve you better in the future.Kind Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Guest,Thank you for your generous 10/10 score.Have a great day!

10/10 - 훌륭해요

Ian 님, Ringwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Fosters is set in beautiful grounds & the property itself is stunning. We had a suite in the main building which was very traditional but also has modern touches. The staff could not have been more welcoming or helpful during our stay, & the food in the restaurant was delicious. Overall a very enjoyable stay
2023년 7월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Ian,That was a fantastic review! We appreciate you taking the time to post such kind comments about Great Fosters Hotel.We hope to welcome you back in the not too distant future.Kind Regards,

10/10 - 훌륭해요

Ian

2023년 7월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Ian,Thank you for taking the time to leave such an amazing 10/10 score.We hope to see you again soon.Kind regards,

6/10 - 괜찮아요

tracy

좋아요: 청결 상태, 직원 및 서비스
WE WERE GIVEN MODERN ROOMS BUT WANTED TO STAY IN OLD PART OF THE HOTEL.
2023년 7월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Tracy,Thank you for taking the time to leave a review.We apologise knowing that you were not fully satisfied with the room you checked in. We hope to have the chance to serve you better in the future.Kind Regards,

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tom and carla
Hotel and grounds amazing , food and pricing in the restaurant ok , didn’t do the Michelin star but the estates grill was ok. There is a lot of potential for it to be better The room was nice however the heat due to no ac was an issue , heated pool was lovely and clean
2023년 6월에 2박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Tom,Thank you for taking the time to leave a comment following your recent stay at Great Fosters Hotel and share your feedbacks.We are extremely happy to know how much you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the near future.Kind Regards,

4/10 - 별로예요

Raymond 님, Pasadena

출장 여행
좋아요: 청결 상태
Great grounds and venue. No AC in rooms. But in comparison, the staff's knowledge about their own facility seems to be lacking thus services are hit or miss. That may get better given time of training. They are polite and very much trying to be helpful, though.
2023년 6월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Raymond,Thank you for taking the time to leave a review and share your feedbacks with us.We are glad to know how much you enjoyed our beautiful building and gardens. However we are sorry to discover that you found some member of staff to be lacking knowledge of the services and facilities, we will definitely investigate this further and make sure to deliver any retraining that may be required.Unfortunately, as advertised on our website we do not have an AC system in the main house of the hotel because it is an historic building.We hope you'll consider staying with us in the future and give us another opportunity to provide you with a better experience.Kind Regards,

6/10 - 괜찮아요

john

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The level of catering and food service is very poor, average food that is inconsistent with the property. No service at all at breakfast- quite extraordinary, almost felt that I should bring back my own empty cup and plate. No service at all.
2023년 6월에 1박 숙박함
답변 제공: S 님, 2023년 6월 28일
Thank you for taking the time to share your feedbacks with us. We are saddened to learn that you found the food to be inconsistent, and the service to be so poor. I would like to apologize for any inconvenience caused and assure you that we are taking steps to address the issues you've mentioned. We value our guests and strive to provide the best service possible, and we're sorry we fell short in your case.

10/10 - 훌륭해요

Joao

2023년 6월에 4박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Joao,Thank you for the perfect 10/10 score.We enjoyed hosting your visit to, and we look forward to your next one.Kind Regards,

10/10 - 훌륭해요

Maura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Maura,Thank you for giving us a 10/10 perfect score.We hope to see you soon at Great Fosters Hotel,Kind Regards,

10/10 - 훌륭해요

Catherine 님, Upper St. Clair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Catherine,Thank you for taking the time to leave a 5/5 review!We hope to welcome you back in the future.Kind Regards,

10/10 - 훌륭해요

katrina

2023년 6월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Katrina,Thank you for taking the time to leave a 5 stars review.We hope to see you back at Great Fosters Hotel in the not too distant future.Kind Regards,

8/10 - 좋아요

Colleen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great Forsters is a spectacular property. Fabulous gardens and grounds. The room was 5 star, and the Michelin starred restaurant and spa (and spa staff) was exquisite. All that said, the hotel, staff-wize, was chaotic at best and inept at worst. Any time during our stay that we had a question the staff either had no answer or the wrong answer. Mysteriously disappearing dinner reservations. The simple question "can we get lunch?" led us to be directed to two eating spots, the front desk, and an actual argument between staffers about which space was responsible for serving us a sandwich. With two exceptions: the bell captain from Portugal and a gentleman at the front desk (who were professional and very accommodating), it was as if the property, that morning, had hired a bunch of people at a job fair, and bussed them all in to work that same day. The disconnect between the fine building, room and grounds, and the level of staff is jarring.
2023년 5월에 2박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Coleen,Thank you for taking the time to share your feedbacks with us following your recent stay at Great Fosters Hotel.We are extremely happy to know how much you enjoyed the room, our Tudor Pass restaurant and our lovely grounds and garden. However we are sorry to hear that you found the service to be chaotic.We have taken your feedbacks on board and we will make sure to deliver any retraining that may be required.We hope to welcome you back in the near future.Kind Regards,

10/10 - 훌륭해요

Lee

2023년 6월에 1박 숙박함
답변 제공: Great Fosters Hotel 님, 2023년 8월 1일
Dear Lee,Thank you for your generous score, we are very happy to know how much you have enjoyed your stay with us.We hope to welcome you back very soon.Kind Regards,

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

William James

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Katerina

2023년 5월에 1박 숙박함

8/10 - 좋아요

Oskar

2023년 4월에 1박 숙박함