커플 트리트먼트룸, 사우나, 스팀룸, 전신 트리트먼트, 진흙목욕, 아로마테라피

하버 호텔 길드퍼드 여행 후기

4 out of 5
하버 호텔 길드퍼드
3 Alexandra Terrace, High Street, Guildford, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 498개" "
평점 8 - 좋아요. 1006개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 118개" "
평점 4 - 별로예요. 1006개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 36개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

juyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Dayo Adesina Guest Relations 님, 2023년 10월 5일
Thank you juyun for your wonderful review score. We look forward to seeing you again.Very Best Regards

10/10 - 훌륭해요

ANN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in / out smooth and easy. Rooms spacious and comfortable. Plenty of secure parking and fantastic breakfast. Special mention to Jenny on reception, superb customer service.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 3월 19일
Thank you Tara for your wonderful review score. We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 - 괜찮아요

Maria

좋아요: 청결 상태
BEWARE: parking onsite is away from the hotel and in a multi storey carpark 3 levels down to a basement! As a lone female I felt unsafe and asked for one of the reception team to accompany me. Good that he did - the barrier didn’t lift when I inserted my room card - didn’t work with his either but he radioed his team to lift it remotely. Once parked, access to the door to the lift also needed the room card - didn’t work again, nor did his. Again radioed to his team to open it. What would I have done down there on my own? Forget all the niceties in the rooms - offer better service and a functioning and safe parking facility. I won’t return!
2024년 3월에 1박 숙박함
답변 제공: Muazzam J 님, 2024년 3월 14일
Dear Maria, Thank you for taking the time to leave us a review. I sincerely apologise to hear about the difficulties faced while trying to park your car I will discuss this matter with my team to see if we can get this issue rectified. We would be very keen to discuss your stay in greater detail to restore your faith in us. Can you please contact our Front Office Manager, Genny Tsang.Genny's email is, genny.tsang@harbourhotels.co.uk .Kind Regards. Muazzam Janjuaa. Night Reception Supervisor.

10/10 - 훌륭해요

Massimo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location easy to get to from Guildford London Road station, staff and service super available and kind, small but clean and relaxing SPA, and breakfast full of options with both English breakfast and delicious pastry.
2024년 3월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 3월 16일
Thank you Massimo for your wonderful review and feedback. We were delighted to read your lovely comments and look forward to welcoming you back to Guildford soon.Very Best Regards

6/10 - 괜찮아요

DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
hotel in a good position and well equipped Our blind was not working and the rooms are very badly lit
2024년 3월에 1박 숙박함
답변 제공: C.C 님, 2024년 3월 9일
Dear David, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Tilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: C.C 님, 2024년 3월 9일
Dear Tilda, Thank you for taking the time to leave us a amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Mitchell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GOOD
2024년 2월에 1박 숙박함
답변 제공: C.C 님, 2024년 3월 7일
Dear Mitchell, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Princess

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay. The Staff were great !
2024년 3월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 3월 4일
Thank you Princess for your wonderful review and feedback. We were delighted to receive your high praise, and look forward to seeing you again in Guildford.Very Best Regards

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Public areas fab. Bedroom a bit dated but very clean.
2024년 3월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 3월 4일
Thank you Helen for your wonderful review and feedback score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 2박 숙박함

8/10 - 좋아요

Bobby

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was one of the best hotel in Guildford according to reviews and certainly did not disappoint. The room was modern, spacious and has a nice character. I particularly love the separate shower and tub. Not much option for breakfast but the room service was amazing! Haven’t used the pool/spa services as you have to pay an extra £10 which is usually not charged from other hotels as you are already a guest.
2024년 2월에 3박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 2월 16일
Thank you Bobby for your for your wonderful review and feedback. We are glad you trusted the reviews and your instinct and spent some time with usWe look forward to seeing you again in Guildford.Very Best Regards

10/10 - 훌륭해요

sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stylish and central
2024년 2월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 2월 16일
Thank you Sam for your wonderful review and feedback.We look forward to seeing you again in Guildford.Very Best Regards

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building and designs in communal areas were lovely, beautiful decor, clean and friendly staff. A girl who appeared to be of mixed heritage present for breakfast was extremly helpful. Likewise the front of house reception staff were welcoming and helpful. Check in was quick and the hotel is very close to the high street. The breakfast had a good selection but need to be hotter. If you are going to use the sauna or stream be minded to book early as when we went it was fully booked. We'd booked this hotel over others due to the spa so was disappointed. The gym is small but enough equipment to enjoy a workout. The actual room is a but dated to be honest not that dis similar to refurbished holiday inn's thar over stayed in actually some of those rooms were of better quality. The door had a massive crack in it, the chair was very worn. There was dust on the desk side lamps looked extremly worn and discoloured, AC was not working. It was not awful but feel it needs a refurb. The bed was comfy the room was located in a quiet area and i enjoyed a good nights sleep. The bathroom is well present and decorated lovely. We did not eat in the resturant attached but it looked busy and the menu looked delicious will try next time. Overall would stay again.
2024년 2월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 2월 9일
Dear Natalie,Thank you for your overall wonderful review and invaluable feedback. We have read your comments carefully, and will take them on board. We are in the process of refurbishing some rooms, with a full refurbishment imminent. We look forward to seeing you again, soon, in GuildfordVery Best Regards

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The harbour wants to be luxury and does have nice features like the bathrooms but certain items let them down the parking process and some the room items like the very small tv with basic channels and my room had fraying light covers and ripped wallpaper
2024년 2월에 1박 숙박함
답변 제공: Charlie C. 님, 2024년 2월 4일
Dear Mark, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

4/10 - 별로예요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was fine. My biggest gripe is that the shower was so bad. It was really weak and cold. When I’m staying over and choosing this hotel over cheaper alternatives, that’s not really acceptable.
2024년 1월에 1박 숙박함
답변 제공: Charlie C. 님, 2024년 2월 4일
Dear Richard, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

8/10 - 좋아요

Georgiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Charlie C. 님, 2024년 2월 4일
Dear Georgina, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.

10/10 - 훌륭해요

Shinji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 1월 22일
Thank you Shinji for your lovely review score. We look forward to welcoming you back to Guildford again. Very Best Regards

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff and lovely hotel.
2024년 1월에 2박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 1월 16일
Thank you Tara for your wonderful review and feedback, and we look forward to welcoming you back to Guildford again. Very Best Regards

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 1월 9일
Thank you Elizabeth for your wonderful review score. We look forward to seeing you again, soon, in Guildford.Very Best Regards

8/10 - 좋아요

Alistair

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fairly standard room, a few signs of wear and tear. Ideal for GLive concert
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2024년 1월 9일
Thank you Alistair for your review and feedback; we acknowledge your comments, and will take the necessary steps, in due course, to rectify these issues. We look forward to seeing you again in Guildford.Very Best Regards

8/10 - 좋아요

ERNEST

2023년 12월에 5박 숙박함
답변 제공: C.C 님, 2024년 1월 7일
Dear Ernest, Thank you for taking the time to leave us a great score.

10/10 - 훌륭해요

juliet

2023년 12월에 2박 숙박함
답변 제공: Charlie C. 님, 2024년 1월 19일
Dear Juliet, Thank you for taking the time to leave us an amazing score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

juliet

2023년 12월에 2박 숙박함
답변 제공: Charlie C. 님, 2024년 1월 19일
Dear Juliet, Thank you for taking the time to leave us an amazing score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Chris

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 31일
Thank you Chris for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service from the staff was excellent
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 31일
Thank you Kendra for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

10/10 - 훌륭해요

Julian

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 31일
Thank you Julian for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

4/10 - 별로예요

Chris

별로예요: 청결 상태
The tv didn’t work and the room was dirty
Was not really impressed
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 22일
Thank you Chris for your review and feedback. I apologise for the issues faced this stay. Please contact the hotel directly to discuss further.Best Regards

10/10 - 훌륭해요

Grant

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 20일
Thank you Grant for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

4/10 - 별로예요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had to change rooms as first one was way to hot, second wasn't much better. Staff just shrugged and said it was set to heat not to cool. room temp was too warm to sleep well. TV system wasn't working either Not a great stay for a "premier" product.
2023년 12월에 1박 숙박함
답변 제공: C.C 님, 2023년 12월 19일
Dear Steve, thank you for taking the time to leave us a review.I am sorry to see your stay did not meet your expectations.I am aware that my team did move you to three different rooms to find one that was suitable to your needs.If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Simon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 18일
Thank you Simon for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 - 훌륭해요

Theresa

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 18일
Thank you Theresa for your wonderful review score. We look forward to seeing you again in Guildford.Very Best Regards

8/10 - 좋아요

Julie

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 18일
Thank you Julie for your lovely review score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 - 훌륭해요

Tyler

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 31일
Thank you Tyler for your wonderful review and feedback. It was a pleasure looking after you, and we look forward to seeing you again in the New Year.Very Best Regards

4/10 - 별로예요

Lewis

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 12일
Thank you Lewis for your review and feedback. Please contact the hotel to discuss any aspect of your stay in more detail.Best Regards

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 12일
Thank you Lawrence for your lovely review score.We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 - 괜찮아요

Robert

2023년 12월에 1박 숙박함
답변 제공: C.C 님, 2023년 12월 11일
Dear Robert, Thank you for taking the time to leave us a score.If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Great hotel, lovely room and an excellent meal with friends in the restaurant
2023년 12월에 1박 숙박함
답변 제공: C.C 님, 2023년 12월 11일
Dear Robert, Thank you for taking the time to leave us a review.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 - 훌륭해요

Paul 님, Thornhill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located very near to the G Live venue where my son & I had tickets to see a concert. There are lots of stores, coffee shops and restaurants very near the hotel, so it is perfectly located.
2023년 12월에 2박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 6일
Thank you Paul for your wonderful review and feedback. We look forward to your return to Guildford soon.Very Best Regards

8/10 - 좋아요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff Noisy air con room was too hot like a sauna!
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Jane for your kind review and feedback. I apologise for the noise and air con issues. I have shared these comments with our maintenance teams, and they will address.Very Best Regards

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jenny is worth weight in gold
Jenny Understood our needs and was exceptional in meeting our needs.
2023년 12월에 2박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Kevin for your wonderful review and feedback. Genny was delighted to be singled out for special praise. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 - 훌륭해요

Alistair

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Lovely hotel - good service
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Alistair for your wonderful feedback and review score. We look forward to seeing you again soon in Guildford.Very Best Regards

8/10 - 좋아요

Adrian

2023년 11월에 2박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Adrian for your kind feedback scores. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Sarah for your wonderful feedback score. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 - 훌륭해요

Zoe

2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Zoe for your wonderful feedback score. We look forward to seeing you again soon in Guildford.Very Best Regards

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Harbour hotel is a great choice! Everything exceeded my expectations. Thanks to Jenny at reception for going the extra mile. I definitely recommend this hotel.
2023년 12월에 2박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 5일
Thank you Jade for your wonderful review and feedback. Genny was delighted to be singled out for special praise. The whole team look forward to seeing you again soon in Guildford.Very Best Regards

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 22일
Thank you Robin for your wonderful review score. We look forward to seeing you again soon in Guildford. We wish you Happy Holidays.Very Best Regards

10/10 - 훌륭해요

Sheila

출장 여행
Very central amazing hotel . The spa is great and relaxing on a cold winters evening Room was upgraded but did smell of cigarettes and was noisy near the stairs .
2023년 11월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 12일
Thank you Sheila for your lovely review and feedback. I am surprised the rooms smelled of cigarettes, as we are a non smoking/vaping hotel. We will follow this up with the previous occupants.We look forward to seeing you again.Very Best Regards

8/10 - 좋아요

Barrie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Drinks orders in the bar were incorrect on two separate occasions
2023년 11월에 1박 숙박함
답변 제공: C.C 님, 2023년 12월 2일
Dear Barrie, Thank you for taking the time to leave us a review.I am sorry to hear about the error with your drinks order, If you would like to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

2/10 - 너무 별로예요

Samantha

2023년 11월에 1박 숙박함
답변 제공: Dayo Adesina Guest Relations 님, 2023년 12월 18일
Thank you Samantha for your review score. Please contact the hotel directly should you wish to discuss any aspect of your recent stay.Best Regards