Hello Kary, Thank you for sharing your feedback with us. We appreciate your comments regarding updates needed in the room and the condition of the furniture and carpets. Our team values your input as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future.

Dear Angelina, Thank you for taking the time to tell us about your experience at the RED ROOF INN SUTTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Fidel,We apologize for any inconvenience during your stay. Please feel free to reach out to us with any feedback so we can address your concerns and improve our service.

Dear Joshua,I appreciate you sharing your feedback following your stay at the RED ROOF INN SUTTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the lack of cleanliness of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Ernest,We apologize for the inconveniences you experienced during your stay. Please feel free to reach out to our management team directly to address your concerns. Your feedback is valuable to us as we continually strive to improve our services. Thank you for sharing your experience with us.

Hello Maureen, We appreciate you choosing our hotel for your stay. We regret that your experience did not meet your expectations. We would love to hear more about your stay so we can improve our services. Please feel free to reach out to us directly and share your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

Hello Amanda,Thank you for choosing our hotel for your Christmas stay. We appreciate your feedback and are glad to hear that you enjoyed the quiet atmosphere. We strive to provide a peaceful environment for all our guests. Should you choose to stay with us again, we hope you have another pleasant and tranquil experience.

Hello Airen, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SUTTON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello José, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconveniences you may have experienced. Our staff aims to provide efficient service while maintaining the highest standards. We appreciate your input and will address this internally to improve our operations. We hope to have the opportunity to welcome you back in the future for a more seamless stay.

Hello Eber,Thank you for rating our hotel so highly! We are thrilled to hear that you had such an amazing experience during your stay. We strive to provide our guests with exceptional service, and it's great to know that we exceeded your expectations. We appreciate your feedback and hope to welcome you back in the future for another outstanding stay.

Hello Christian, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the room clean and the amenities satisfactory. We strive to provide a comfortable experience for all our guests. Should you require accommodations in the future, we would be happy to welcome you back.

Hello Ben ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Hello Stephen,Thank you for rating your recent stay at the Red Roof Inn Sutton. I am disappointed that you had a less than satisfactory experience which prompt your 1/5 score. Please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Olivia RediResponse Specialist

Hello Funmilayo,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello Hector, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

Thank you for taking a moment to complete our survey, Jinsoo. The staff at the Red Roof Inn Sutton and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Thank you for your honest feedback, Dawn. I was disheartened to read there were stains on the walls, the carpets were very dirty, the toilet was dirty and didn't flush properly amongst many other issues highlighted that concerned about our facilities. Please accept our apologies for the impact this had and the impression it left. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with management in an effort to ensure that your concerns are addressed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for choosing Red Roof Inn Sutton. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sutton. We sincerely appreciate your comments and we’re very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness, and unpleasant odor of our facilities, along with the other listed hindrances. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello francis,We appreciate the comments, especially with regards to your opinion of our hotel. I hope you will return to enjoy a memorable and exceptional experience.

Hello Balanatarajan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

Dear Michelle,Thank you for taking the time to tell us about your experience at the RED ROOF INN SUTTON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the issue highlighted with the bathroom. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

Hello Larry, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

Hello Nathaniel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

Hello Gloria,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

Hello Sandra,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

Hello Louis,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

Hello Joe,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

Hello Steven,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

Hello Marcel,We appreciate the comments, especially with regards to your opinion of our hotel. I hope you will return to enjoy a memorable and exceptional experience.

Dear Guest,Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and your insights regarding our area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

Hello Milton, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello Edward,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

Hello Zach,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

Hello Leomard,It was our privilege to earn your business and we hope to host you again on your next trip.

Hello aaron,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Hello Kerry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUTTON. We appreciate your 3/5 rating following your stay. I'm happy to hear that you were pleased with how quiet, clean and safe our property is. However, you indicated that you encountered a unprofessional service from our front desk staff, also you had issues with connecting to our Wi-Fi. Please know that we do value your business and will take your concerns into consideration. We sincerely apologize for the highlighted encounter. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

Hello Nila, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Dear Kristina,Thank you for telling us about your recent experience at the Red Roof Inn Sutton. Please allow me to extend my deepest apologies for the uncleanliness concerns you listed. We make an effort to thoroughly clean and inspect our rooms, so we are grateful for your feedback as it will help us improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Kindest regards,LintonRediresponse Specialist

Hello Aurora, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Lauren,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Sutton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, OnielRediresponse Specialist

Hello chantal,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

Hello kaylaann, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

Hello Joseph,We can't thank you enough for sharing your feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

Hello kim, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Guest, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

Hello haley,Thank you for your review and comments regarding our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SUTTON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Hello Javier,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hi Matthew,Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some check out issues. We have shared your feedback with our teams, and if you coould reach out to our customer care, that will be amazing. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.