The staff members of the hotel were not helpful. Upon check-in, booking was not found even I showed hotel confirmation from Citrip through which I booked the hotel. Full payment and deposit were required at the time of check-in but no receipt was issued as a standard practice. When asked for information, hotel staff were indifferent. When check-out, yet no receipt was issued till after rounds of negotiation. In general, the hotel was clean with good location ; near to a walking street where food, restaurants were available. It is, however, attitude and working procedures need improvement in order to keep repeated customers; not taking advantage of its location.