Honestly felt kind of let down by the experience at The Star. Firstly upon check in our room was not ready which was fine as we were early. Were told we would receive a text when it was ready. Never got a text so headed back after a couple of hours to ask. Was told that I would need to line up in the check in line that was 30-40 people deep just to ask the question. When I said that I’d already done that once and wasn’t keen to spend an hour in a line to ask a question I was told that the room was in fact ready.
The room at first glance was lovely. Opened the window to what should have been an amazing view of the city/bridge only to see that the glass was so filthy that we could hardly see anything.
Other things that were below par in terms of the room were that the glasses in our bathroom had the sanitary cover over them but when we actually picked them up one had water in it and lip marks on the side. Really gross. The other glasses in the room that we used were never changed in the three days we were there.
Breakfast at the Harvest Buffet was ok but not the standard of a five star hotel by any stretch. Coffee from self serve machine. Paper cups for juice. You are not seated by a host, just told to go find your own table which is a feat in itself trying to work out if a table is free or not or finding one that didn’t have someone’s leftovers still on it. Food was just ok. The place is charging a premium price but unfortunately not delivering a premium product.