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애투라 호텔 블랙타운 여행 후기

4 out of 5
애투라 호텔 블랙타운
32 Cricketers Arms Road, Prospect, NSW

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 926개 이용 후기 중 534개" "
평점 8 - 좋아요. 926개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 926개 이용 후기 중 56개" "
평점 4 - 별로예요. 926개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 926개 이용 후기 중 14개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

HYOUNG SUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋음
넘좋았어염 ㅎㅎㅎㅎㅎ

8/10 - 좋아요

Natarsha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staycay for my family when heading to Calmsley Hill farm, and checked out the Blacktown markets next door. The room setup worked well for our family, albeit a bit dark. It ticked all the boxes for what we were looking for, and we enjoyed the free pool table and pool area was nice to hang out in. It was a bit disappointing the restaurant wasn't open for dinner either night we stayed (which also impacted room service selection) as we'd planned a night in. Staff were generally very friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 4월 24일
Hi Natarsha,Thank you for taking the time to leave a review. We are delighted to hear that you and your family enjoyed your stay. Our restaurant is open every day for breakfast and dinner. We hope to see you again soon.

6/10 - 괜찮아요

Rona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Didn't like the leak in the ceiling.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management, Atura Blacktown 님, 2024년 4월 1일
Hi Rona,It appears that your booking was actually cancelled on our system and therefore you physically did not stay in our hotel. However, it is concerning to hear of a possible leak in one of our rooms, if you did stay under another name or booking, can you please advise, as we will need to follow up on our end if there is a leak in one of the rooms. Thank you

10/10 - 훌륭해요

Leilani Vailea

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place especially the swimming pool 👌
2024년 3월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 4월 1일
Hi Leilani,Thank you for your review. We are delighted to hear that you enjoyed Atura Blacktown and hope to welcome you back again soon.

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice decor and facilities. The check in was lack lustre with no enthusiasm. Breakfast was crowded and the waiting items being coffee, and toast were together causing congestion.
2024년 3월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 4월 1일
Hi Robert,Thank you for taking the time to write a review. We are always looking for ways to improve and appreciate your feedback.

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, we enjoyed our stay. It was clean and the people were helpful. We haven’t been to NSW before so didn’t quite understand the traffic… wish there was public transport closer. We found it a bit odd that they did not service lunch, only breakfast and dinner.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 10일
Hi Diane,Thank you for your feedback, great to hear you liked your stay, we hope to have you back again!

4/10 - 별로예요

Samuel

가족 여행
The room wasn’t particularly clean. The minibar wasn’t restocked and there was trash in the room when we checked in. Staff was friendly but it’s self check in and self check out. Would have expected more for the price.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 25일
Hi Samuel,Thank you for taking your time to provide your feedback, we are certainly taking it into consideration. You are always welcome to chat to our friendly team about restocking the mini bar if needed. They are also here to assist with check in and check out, the self serve kiosks are optional.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, perfect location. Reception staff were excellent, food was great. Highly recommended, good chance I would stay there again.
2024년 1월에 4박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Timothy,Thank you for taking the time to leave us a review. We are happy to hear you found the reception staff excellent and would highly recommend the hotel. We do hope to welcome you back!

10/10 - 훌륭해요

srinivas

2024년 1월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Srinivas,Thank you for leaving us with a 10/10 review. We hope to welcome you back again soon!

8/10 - 좋아요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only issue was the app that needed to be installed wanted access to my photos and videos and access to nearby devices
2024년 1월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Nick,Thank you for taking the time to leave us with a review. It is concerning to hear that the app was requesting to have access to your photos and videos. We will investigate further as we were unaware of this. We thank you for bringing this to our attention.

10/10 - 훌륭해요

Nikky

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothi g to complain about, absolutely lovely stay!!!! Lovely staff and very clean and fresh!!
2024년 1월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Nikky,Thank you for leaving us a review. We are happy to hear that you had a lovely stay. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Jonathan,Thank you for leaving us a 5/5 review. We hope to see you again soon!

10/10 - 훌륭해요

Ahimanyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 24일
Hi Ahimanyu, Thank you for your feedback, we're delighted to hear you enjoyed your stay with us!

6/10 - 괜찮아요

Trudy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The pool, bar and restaurant area are great. Seems a bit like a resort which was nice. There was also a kid's room which was great. Unfortunately the restaurant service was very slow and not overly friendly.
2023년 12월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Trudy,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed the pool, bar and restaurant and hope to see you again soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi,Thank you for taking the time to review your stay!

8/10 - 좋아요

Malika

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice place and have a very nice staff. But I was not happy with cleaning.
2023년 12월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi Malika,Thank you for taking the time to review the hotel. We are glad to hear you were happy with the hotel and staff. We apologise if the cleanliness was not up to our usual standard.

10/10 - 훌륭해요

Md Faisal Ibne 님, Melbourne

좋아요: 직원 및 서비스
Kids friendly with multiple kids facilities; e.g., Kids play room, Games and 1.5 m pool
2023년 12월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2024년 2월 14일
Hi,Thank you for taking the time to review the hotel. We hope to see you again soon!

10/10 - 훌륭해요

Asad

2023년 12월에 1박 숙박함

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 11월 17일
Hi Michael,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

Phil 님, Noosaville

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Stephen

2023년 11월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 11월 17일
Hi Stephen,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time
Great experience. Would have been good if more child friendly movies were on at the drive ins.
2023년 10월에 7박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 24일
Hi Alison,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

10/10 - 훌륭해요

Kirsty

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great hotel
2023년 10월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 24일
Hi Kirsty,Thank you for taking the time to review your stay. We are happy to hear your comments in regards to the hotel being great. We hope to welcome you back again in the near future.

10/10 - 훌륭해요

Kristen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed on a Sunday night, so it was very quiet. Room was ready at 2pm, I realised I had forgotten to pack some pretty important hygiene items and they had a little store downstairs with a few essentials. Lifesaver. There's a cute historic pub next door that is worth a look. The bed was REALLY comfortable and tough to get out of in the morning. Check in and check out were the easiest I've ever experienced. I'd stay again but it's a pretty specific location. Be careful of the kangaroos at dusk and dawn.
2023년 10월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 24일
Hi Kristen,Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and found the bed comfortable. We hope to welcome you back again in the near future.

10/10 - 훌륭해요

Cory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about our stay was fantastic !! the venue awesome, facilities awesome, all the staff that i dealt with were fantastic !! beds comfy, amenities great. this is an A site and ill definitely be back
2023년 10월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 24일
Hi Cory,Thank you for your review. We are happy to hear you were satisfied with your stay and hotel. We hope to see you again soon.

6/10 - 괜찮아요

Hatem

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Sofa beds need better mattress
2023년 10월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Hatem,Thank you for your review. We appreciate your feedback regarding the sofa bed. We hope to welcome you back again soon!

8/10 - 좋아요

Scott

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Self checkin ☹️
Great place to stay - the only negative, and a big one for me, was self check in/out. The staff are there to oversee self service, why not just do it in a personal manner? Back to my regular hotel.
2023년 10월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Scott,Thank you for your review. We want to ensure we are still delivering good customer service while guests are using the kiosk, however we do appreciate your feedback. We are disappointed that you will not be back.

8/10 - 좋아요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and accommodating staff, good value for money.
2023년 10월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Ahmed,Thank you for your review. We are happy to hear you found the staff accommodating and the hotel good value for money. We look forward to welcoming you back.

8/10 - 좋아요

Anna

2023년 10월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Anna,Thank you for your review. We hope to welcome you back again soon!

10/10 - 훌륭해요

Steve

2023년 9월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Steve,Thank you for your review. We hope to see you again soon!

10/10 - 훌륭해요

Shane

2023년 9월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 24일
Hi Shane,Thank you for taking the time to review your stay. We hope to welcome you back again soon.

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Family staycation
Our overall experience was quite good. This is our 2nd time with Atura. Breakfast buffet was delicious. We love the outdoor pool, table tennis and pool. Our only issues were: the toilet seat doesn't fit the toilet bowl. Also our mini fridge was faulty/broken. Wish the pool can have heated water when the weather is cold. Other than that we did love our stay. Will definitely come back again.
2023년 9월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Diane,Thank you for your review. Thank you for advising us of the toilet seat and mini bar fridge. We are happy you loved you stay and will be back again.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and super convenient place to stay
2023년 9월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 9월 24일
Hi Sandra,Thank you for taking the time to review our hotel. We are delighted to hear you found the location great and convenient. We hope to welcome you back again soon!

6/10 - 괜찮아요

Douglas

2023년 9월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 10월 19일
Hi Douglas,Thank you for taking the time to review your stay, we hope to see you again soon!

10/10 - 훌륭해요

Alexsandra 님, Prairiewood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The venue is excellent. The room was convenient for my family with the mini kitchenette, microwave, toaster, kettle and mini fridge. Also loved the design of the room. Pool area fantastic. Staff are very friendly and lovely they chat to. Only negative was not enough pillows. It was a full house over the weekend, therefore they were short on pillows. Fantastic 3 night stay ⭐️
2023년 9월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 9월 23일
Hi Alexsandra,Thank you for taking the time to review our hotel. We are delighted you had a fantastic 3 night stay and hope to see you again soon!

10/10 - 훌륭해요

Jesse

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would definitely stay here again! Property was fantastic as were the staff.
2023년 8월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 9월 9일
Hi Jesse,Thank you for choosing Atura Blacktown. We hope to welcome you back again soon!

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay. Friendly and helpful staff. Great food.
2023년 8월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 9월 9일
Hi Mark,We are happy to hear you found the staff friendly and helpful. We hope to welcome you back again soon!

10/10 - 훌륭해요

Taema

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service and easy to get in the places where we’re going
2023년 8월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 8월 23일
Hi Taema,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

4/10 - 별로예요

Rosemary

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice however what happened when we woke up and went to the car the next morning put a damper on our entire stay. My car window was broken into during the night whilst parked in the hotel parking lot. The hotel staff seemed un-phased by the incident (which clearly states that it is a regular occurrence). They continued with “there’s nothing we can do, you can call the police if you feel like filing a report”. There was a lack of empathy from hotel staff and a sense of lack safety and security throughout the stay.
2023년 7월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 17일
Hi Rosemary,Thank you for taking the time to review your stay. It is unfortunate to see you have given us a 2 out of 5 rating, due to an incident that happened outside of the hotel. We believe our staff member has communicated, that a police report needs to be filled out for further action. We apologise if you felt there was lack of empathy and security, however we take no responsibility of what occurs in the parking lot. Despite this, we do hope you will return again in the future for a more pleasant stay.

10/10 - 훌륭해요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always excellent
2023년 7월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 17일
Hi Justin,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

8/10 - 좋아요

Jawad

2023년 7월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 30일
Hi Jawad,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was good and the motel has a great modern feel. Main beds were good, but the fold out beds are very thin and weren't suitable for an adult.
2023년 6월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 4일
Hi Jason,Thank you for taking the time to review our hotel. We are glad you enjoyed the room and bed. We hope to welcome you back again soon!

10/10 - 훌륭해요

Laloafi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was great and it's private and safe we recommend you guys to our friends and families. We booked again to you in our next trip. Thank you so much 😊
2023년 7월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 4일
Hi Laloafi,Thanks for your review. We are happy to hear you are satisfied with our service and you would recommend us to your friends and family. We look forward to welcoming you back for your next trip.

8/10 - 좋아요

Zahra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
hi
2023년 6월에 4박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 17일
Hi Zahra,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

Mark

2023년 6월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 4일
Hi Mark,Thank you for your review. We hope to see you again soon!

10/10 - 훌륭해요

Nash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First time staying. Everything just worked. No issues or concerns. Just an easy, quiet (blissful) and clean as a whistle home away from home. Thanks for the stay team!
2023년 6월에 3박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 4일
Hi Nash,Thank you for your lovely review. We are delighted to hear you were happy with your stay and hope to welcome you back again soon!

10/10 - 훌륭해요

Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 7월 4일
Hi Leigh,Thanks for taking the time to review your stay. We hope to see you again soon!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 6월 18일
Hi Ronald,Thank you for taking the time to review your stay. We hope to welcome you back soon!

4/10 - 별로예요

Kane

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paid for 3 adults and a child, the main bed was good but the 3rd adult got a stingy fold out sofa to share with the child, could feel every spring and bar through it. Over priced. Shower had no pressure at any time of the day or night was just a dribble
2023년 6월에 1박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 6월 18일
Hi Kane,Thank you for taking the time to review your stay. It appears only 2 adults and 1 child are on the reservation and we have not charged for the 3rd adult. In future we recommend booking another room. Thank you for informing us about the shower pressure, we will pass your notes on to maintenance. We hope to welcome you back again soon.

10/10 - 훌륭해요

Shanon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean hotel. Friendly staff
2023년 6월에 2박 숙박함
답변 제공: The team at Atura Blacktown 님, 2023년 6월 18일
Hi Shanon,Thank you for taking the time to review your stay. We are glad you found the hotel clean and staff friendly. We hope to see you again soon!