이그제큐티브룸 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

로열 퍼시픽 호텔 여행 후기

4 out of 5
로열 퍼시픽 호텔
472 Pacific Highway, Artarmon, Lane Cove North, NSW

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 921개 이용 후기 중 283개" "
평점 8 - 좋아요. 921개 이용 후기 중 450개" "
평점 6 - 괜찮아요. 921개 이용 후기 중 130개" "
평점 4 - 별로예요. 921개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 921개 이용 후기 중 19개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Reece 님, 2019년 1월 14일
Good evening HI there thank you for your most recent review.I will pass the feedback onto the team. Kind regards Reece General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Reece 님, 2019년 1월 14일
Good evening Hi there thank you for your most recent review with us i am happy to hear you enjoyed your stay. Kind regards Reece General Manager

8/10 - 좋아요

HEE TAE

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2018년 11월에 1박 숙박함
답변 제공: Reece 님, 2018년 11월 11일
Good afternoon Hi there HEE TAE thank you for your review on your recent stay i hope we can see you back in the near future. Kind regards

8/10 - 좋아요

rose 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비해서는
정말 괜찮은 호텔같네요 하우스키핑도 제대로해주시고.. 그런데 위치가 너무 애매한곳이라 트레인은 쫌 멀고 버스는 바로앞에오는데 그리안타게됩니다

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
외곽이지만 충분히 접근성 있는 괜찮은 호텔
조금 외곽에 있긴 하지만 충분히 걸어서 번화가에 도달할 수 있는 거리라 만족스러움

10/10 - 훌륭해요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place with parking free. Rather than go into Sydney for next day flight we stayed outside main city and were pleased with this hotel choice
2024년 3월에 1박 숙박함
답변 제공: RPHotel 님, 2024년 3월 11일
Good afternoon Hi John i'm glad to hear that you found a good hotel with free parking outside of Sydney for your next day flight. It's often a smart choice to stay outside the city center, especially if you have an early flight and want to avoid traffic or high accommodation prices. If you need any more recommendations or assistance with your trip, feel free to ask!

4/10 - 별로예요

Pradip

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Average hotel
2023년 12월에 1박 숙박함
답변 제공: RPHotel 님, 2024년 2월 27일
Thank you

8/10 - 좋아요

Yi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: RPHotel 님, 2024년 3월 11일
Thank you

8/10 - 좋아요

John

2023년 12월에 1박 숙박함
답변 제공: RPHotel 님, 2024년 3월 11일
Thank you

10/10 - 훌륭해요

Aya

2023년 12월에 2박 숙박함
답변 제공: RPHotel 님, 2024년 3월 11일
Thank you

8/10 - 좋아요

Manda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gregory

2023년 12월에 1박 숙박함

4/10 - 별로예요

Phillip

좋아요: 청결 상태
별로예요: 직원 및 서비스
The hotel was clean and well appointed, however it did not provide information covering available guest services, and nothing to provide guests with information covering nearby restaurants, points of interest,Taxi services etc.
2023년 11월에 3박 숙박함
답변 제공: RPHotel 님, 2023년 12월 1일
Thank you for sharing your feedback, Phillip. I appreciate your positive comments about the cleanliness and amenities at our hotel. I apologize for any inconvenience caused by the lack of nearby information. We value your input and will certainly work on enhancing our communication materials to provide a more comprehensive experience for our guests. Your insights are crucial to our continuous improvement, and we hope to welcome you back with an improved guest experience.

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Gary

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a lovely stay. My room was quite modern and the bed was super comfortable. Wouldn't hesitate to ray here again!
2023년 10월에 1박 숙박함
답변 제공: Jirou 님, 2023년 10월 28일
Dear James,Thank you so much for your great review and feedback! We're so glad you enjoyed the room and our comfortable beds, your comfort and ease of stay is one of our top priorities! We truly appreciate the time you have taken to leave us a kind comment, and we hope to see you again in the future! Thank you for choosing Royal Pacific Hotel!

10/10 - 훌륭해요

Jade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for us driving through Sydney, easy parking
2023년 10월에 1박 숙박함
답변 제공: Jirou 님, 2023년 10월 28일
Dear Jade,Our warmest thanks for taking the time to give us a kind review, we're very glad to hear that you enjoyed our establishment's location and ease of parking! Rest assured this attention to detail will always be available at Royal Pacific Hotel! Thank you again for staying with us and we hope to see you again for future stays!

8/10 - 좋아요

Aaron

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location , parking & breakfast was excellent ! The staff are amazing , go above & beyond …
2023년 10월에 1박 숙박함
답변 제공: Jirou 님, 2023년 10월 20일
Hi Alison,Thank you so much for your positive remarks, we're so glad you enjoyed your stay at Royal Pacific Hotel. We aim to continue this excellent service for you in the future. Hope to see you again on your next visit!

10/10 - 훌륭해요

Katie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great accommodation, staff were lovley. Only thing was the shower was leaking, let them know and getting it sorted. No handwash only handcream, staff came up straight away and sorted it out. Nothing was a problem for the staff. Would have been great to have a folder with reception number, menu available at restaurant down stairs etc. Also a shade sail over shallow end of the pool would have been great. Was only one over deep end, with a little one no shade. Otherwise pool was clean lovely and great seating area outside of the pool.
2023년 10월에 2박 숙박함
답변 제공: sophie 님, 2023년 10월 9일
Dear KatieThank you for sharing your experience with us! We're delighted that you enjoyed your accommodation and found our staff lovely and responsive to your needs. We apologize for the shower leak and the handwash issue, but we're glad we could address them promptly.Your feedback about providing a folder with contact information and menu details is valuable, and we'll certainly consider this to enhance guest convenience. We'll also look into your suggestion about adding a shade sail over the shallow end of the pool. We appreciate your input and hope to welcome you back for an even better stay in the future!

10/10 - 훌륭해요

Jade

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean facilities
2023년 9월에 2박 숙박함
답변 제공: Sophie 님, 2023년 10월 9일
Dear JadeThank you for your positive feedback! We're delighted to hear that you found our staff friendly and our facilities clean. We hope to have the pleasure of serving you again in the future.

6/10 - 괜찮아요

Amanda 님, Golden Square

2023년 8월에 2박 숙박함

8/10 - 좋아요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was OK
Have stayed at this hotel many times, first issue ever with hot water running out at night, shower was Luke warm. Also decor has been updated but not very tasteful, dreadful pictures on the walls! Cheap fittings and tiny tea cups instead of mugs.
2023년 7월에 2박 숙박함
답변 제공: Wade 님, 2023년 7월 19일
Thank you for taking the time to share your feedback with us. We truly value your opinions and it’s reviews like yours that help us improve our services and the overall guest experience.I'm sorry to hear about the issue with the hot water during your recent stay. This is certainly not the level of service we strive to provide, and we understand how discomforting it can be to experience a lukewarm shower. However, I would like to assure you that we have recently upgraded our hot water tanks, and this issue should not recur. Our team will certainly look into this matter to ensure that such incidents do not happen in the future.Regarding your comments about the decor, we appreciate your feedback. We understand that aesthetic tastes can vary from person to person and we tried to choose a style that would appeal to a wide range of guests. However, we will take your input into consideration as we continuously aim to improve our guests' experiences.As for the teacups, we appreciate your preference for larger mugs. We have chosen to use teacups to maintain a certain standard and style, but we also understand the practicality of larger mugs. We will take this into account when making future decisions about our services and amenities.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good... - Property was clean. - Reservation was simple. - Management were contactable when an issue arose. - Parking area is lit up over night. Bad... - No hot water (freezing cold night and my wife and I had just arrived after an 8hr trip from out west) - Only one bath towel. - Management contacted about hot water and responded that it was an ongoing issue, and I might have to wait a few hours for it to warm up. - Management did not resolve the hot water issue and did not offer any discount or compensation.
2023년 7월에 1박 숙박함
답변 제공: Wade 님, 2023년 7월 13일
Dear Michelle:I appreciate your patience and understanding as we have worked to address the issues you encountered during your recent stay at our property. We take all feedback very seriously, and it's clear that we fell short in providing the expected level of service and comfort, particularly in relation to the hot water issue.I want to assure you that we have taken prompt action to rectify this situation. Following your feedback, we have installed two additional hot water tanks with increased capacity to ensure a consistent supply of hot water even in extreme cold weather conditions. This upgrade should effectively prevent the reoccurrence of the problem you experienced.We have also increased the number of bath towels available for each guest to improve the comfort of your stay. We understand how important these details are to ensuring a positive experience.Again, I'd like to offer my sincere apologies for the inconvenience you experienced during your stay, and I hope you will give us another chance to provide a more satisfactory experience. As a token of our commitment to excellent service, I am extending a [percentage] discount on your next booking with us.We hope to welcome you back to our property in the future.

10/10 - 훌륭해요

Thi

2023년 7월에 2박 숙박함

8/10 - 좋아요

THOMAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well priced, good position for our purposes, large comfortable quiet room with good bathroom, and nicely positioned for walking to a great shopping strip with excellent restaurants and cafes.
2023년 6월에 4박 숙박함
답변 제공: Wade 님, 2023년 7월 21일
Dear Thomas,Thank you very much for taking the time to share your positive feedback. We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs.We take great pride in our spacious, comfortable rooms, and it's wonderful to know that you appreciated the quietness and good quality bathroom facilities we offer. It's also heartening to hear that you enjoyed the proximity to the shopping strip and the excellent restaurants and cafes nearby.We hope to see you again soon for another satisfying stay. Thanks once again for your kind words and for choosing to stay with us.Royal Pacific Hotel operation team

8/10 - 좋아요

Mellony Mc

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Wade 님, 2023년 7월 21일
Thank you very much for your positive review.Looking forward to see you again in the near future.

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property was convenient for our purposes for visiting Sydney.
2023년 6월에 2박 숙박함
답변 제공: RPHotel 님, 2023년 6월 19일
Hi Maria Thank you for your recent review on your stay with us we are very happy to hear you had a great stay. We look forward to seeing you again in the near future.Kind regards

10/10 - 훌륭해요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly. Close to public transport. Lovely rooms. Everything you needed. Cutlery. Plates. Microwave.
2023년 6월에 3박 숙박함
답변 제공: RPHotel 님, 2023년 6월 19일
Hi Judy Thank you for your recent review on your stay with us we are very happy to hear you enjoyed your stay.We hope we see you again in the near future.Kind regards

10/10 - 훌륭해요

Jo-Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and hotel has beautiful rooms, highly recommended.
2023년 6월에 1박 숙박함
답변 제공: Wade 님, 2023년 7월 21일
Thank you very much for your positive review.Looking forward to see you again in the near future.

10/10 - 훌륭해요

Bernadette

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 8박 숙박함
답변 제공: RPHotel 님, 2023년 6월 19일
Thank you for your review on your positive feedback.Kind regards

6/10 - 괜찮아요

Joon ho

좋아요: 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: RP staff 님, 2023년 5월 16일
Thank you for your most recent review on your stay with us at the Royal Pacific Hotel. We thank you for the positive feedback and we do hope we see you again in the near future.Kind regards

10/10 - 훌륭해요

Zora

2023년 5월에 1박 숙박함
답변 제공: RPHotel 님, 2023년 6월 19일
Thank you for your positive feedback

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern hotel, wonderful updated rooms. Great staff
2023년 4월에 1박 숙박함
답변 제공: RP staff 님, 2023년 5월 16일
Thank you for your most recent review on your stay with us at the Royal Pacific Hotel. We thank you for the positive feedback and we do hope we see you again in the near future.Kind regards

10/10 - 훌륭해요

Greg

2023년 4월에 2박 숙박함
답변 제공: RP staff 님, 2023년 5월 16일
Hello GregThank you for your most recent review on your stay with us at the Royal Pacific Hotel. We thank you for the positive feedback and we do hope we see you again in the near future.Kind regards

10/10 - 훌륭해요

Yimin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
quiet ahd walkable to shopping center. value the money.
2023년 3월에 1박 숙박함
답변 제공: RPHotel 님, 2023년 4월 6일
Good afternoonHello Yimin Thank you for your recent review on your stay with us we are very happy to hear you had a great experience and we hope to see you again soon.

10/10 - 훌륭해요

Matthew

2023년 2월에 2박 숙박함
답변 제공: RP staff 님, 2023년 3월 21일
Hi Matthew Thank you on your most recent review on your stay with us thank you for a great review. We hope to see you again in the near future.Kind regards

10/10 - 훌륭해요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice big rooms, couldn't make TV work but had wifi, needed it for work reasons, doing training, great location.
2023년 2월에 1박 숙박함
답변 제공: RP staff 님, 2023년 3월 13일
Hello Jane Thank you for your your most recent review on your stay with us we thank you for your review and we hope to see you again in the near future.Kind regards

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A short walk to the Great Northern Hotel for an excellent meal. Also not far from Artarmon Station and a short train ride into the Sydney CBD.
2023년 2월에 3박 숙박함
답변 제공: RP staff 님, 2023년 3월 13일
Good afternoonHello Richard thank you for your most recent review on your stay with us we appreciate the great feedback.Kind regards

8/10 - 좋아요

Robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their website needs to be updated re restaurant hours. It states it is open 4 nights per week but upon arrival it is not open at all. The alternative offered was the Hotel 1 km up the road. I have mobility problems so that was not an option for me. Also I do not go out of a night as I am elderly. The room had been refurbished and was very comfortable except the first morning the bathroom flooded.
2023년 2월에 4박 숙박함
답변 제공: RPHotel 님, 2023년 3월 13일
Hello Robin Thank you for your most recent review on your stay with us. In relation to our restaurant service this is currently on hold until we recover. The great northern hotel is 500 meters up the road plus there is many restaurants that deliver to the hotel but we are trying to get back to our normal restaurant service in the near future. We hope we can see you again soonKind regards

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Y
2023년 2월에 2박 숙박함
답변 제공: RPHotel 님, 2023년 3월 13일
Good afternoon Hi Robert thank you for your recent feedback on your stay with us we appreciate you leaving us a positive review.

8/10 - 좋아요

Marianne

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Carole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in friendly staff comfortable room
2023년 2월에 1박 숙박함
답변 제공: RP staff 님, 2023년 3월 13일
Good afternoonHello Carole thank you for your most recent review on your stay with us we are very happy to hear you had a great stay. We hope to see you again soon.Kind regards

4/10 - 별로예요

frances

가족 여행
별로예요: 숙박 시설 상태 및 시설
location is good Internet is woeful, kept dropping out, lights and tv did not work. fridge freezer did not freeze
2023년 2월에 1박 숙박함
답변 제공: RPHotel 님, 2023년 3월 13일
Good afternoonHello Frances thank you for your most recent review on your stay with us. In relation to your feedback we have since done some upgrades to the internet and we are in the process of replacing fridges in the room. We hope you can come back again soon.Kind regards

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience, plenty of space in the room and breakfast. Sometimes the lift can be very slow in arriving.
2023년 2월에 2박 숙박함
답변 제공: RP staff 님, 2023년 3월 13일
Hi Peter Thank you for your most recent review on your stay with us we thank you for the great feedback. We hope to see you back in the near future.Kind regards

8/10 - 좋아요

Juho

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: RPHotel 님, 2023년 2월 20일
THANK YOU

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is undergoing renovations and I am sure that because we booked through Lastminute and go a discounted deal they put us in a crappy room. The shower did not work properly, the knobs came off the water taps and we were lucky not to burn ourselves, the show leaked, the person who cleans the rooms just walked in the door at 6.30 am, they had not been told we were there! The room and bathroom were not cleaned well and I am sure it is because they were renovating it.
2023년 2월에 1박 숙박함
답변 제공: RPHotel 님, 2023년 3월 13일
Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us.I hope to welcome you back!

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: RP staff 님, 2023년 3월 13일
Hi Greg Thank you for your review on your stay and the positive feedback we look forward to seeing you again soon.Kind regards

10/10 - 훌륭해요

Daryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no doubt in my mind that we could get any better accommodation for how close we were to royal north shore hospital and the restaurant precinct.. we loved the beautiful king size bed
2023년 1월에 2박 숙박함

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: RPHotel 님, 2023년 2월 20일
THANK YOU