숙박 시설의 전망
예약 가능 여부 확인

노보텔 시드니 시티 센터 여행 후기

4 out of 5
노보텔 시드니 시티 센터
York Street, 7-9, Sydney, NSW

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 393개" "
평점 8 - 좋아요. 1004개 이용 후기 중 374개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 148개" "
평점 4 - 별로예요. 1004개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 37개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

EUNJU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Kim 님, 2023년 10월 4일
Dear Eunju,thank you for your feedback on your recent stay. We appreciate your comments and hope to welcome you back again soon.Take careKim SGeneral Manager

8/10 - 좋아요

Yu na

2023년 7월에 5박 숙박함
답변 제공: Kim 님, 2023년 8월 4일
Dear Yu na,thank you for your lovely review of your recent stay. We appreciate the support and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

6/10 - 괜찮아요

JUNGHWA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Kim 님, 2022년 10월 17일
Dear Jungwha,thank you for your review of Mercure Sydney Wynyard. We appreciate your support.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

jaehyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 굿이에염
접근성 매우 좋음! 가성비 굿
2022년 1월에 6박 숙박함
답변 제공: Travelodge Team 님, 2022년 1월 12일
Travelodge Wynyard를 이용해 주셔서 감사합니다. 예, 모든 사람이 좋은 가격에 즐겁게 머물 수 있도록 하겠습니다. 친구 및 가족에게 전달하십시오.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ot have true mind hotel.
*always not very cleaned the room. *always not gave enough towel(we are total 3 person but you thought we are total 2 person). *room is too small. * In your hotel profilr picture in internet, before I come there, I thought left side one(old style bldg. is your hotel, but actually right one is your hotel. This way of show your hotel picture to everyone is not honest way.
2020년 1월에 5박 숙박함
답변 제공: James 님, 2020년 2월 1일
Hello, Thank you for taking the time in letting us know about your recent stay. We appreciate your comments as it drives us to improve on our services. Sincere apologies for the inconveniences during your stay and not meeting expectations. Trust that your comments will be discussed with our team and appropriate action will be taken. Warm Regards, James Duty Manager

6/10 - 괜찮아요

younga

2019년 8월에 4박 숙박함
답변 제공: Claire | Duty Manager 님, 2020년 1월 26일
Hi Younga, Thank you for your feedback. We look forward to seeing you again soon. Kind regards,

10/10 - 훌륭해요

Barry

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was located across the street from Wynyard station close transit to/from airport and all attractions. The hotel area was quiet at night. Staff was friendly and the lobby bar had a nice happy hour for drinks and winding down. Cameron who checked us in was very friendly and efficient. He was always around to ask if we needed assistance or just to ask us how our day went. A great experience!
2024년 4월에 4박 숙박함

8/10 - 좋아요

timothy park

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, but house keeping was poor. Walked in on house keeping washing our tea cups using fingers only in the bathroom sink. Would assume dirty cups would just be replaced with clean dishwashed cups? Accidently knocked over a small plant on day 2 of visit and on day 4 dirt still not vacuumed. Rubbish not removed.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location easy walk from Wynyard Station Very good breakfast
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in the heart of Sydney Harbor... very accessible to public transportation. very close to tons of nice restaurants and stores ... personnel is very friendly and
2024년 4월에 2박 숙박함

8/10 - 좋아요

Martina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liegt sehr zentral, direkt an der Wynyard station, hatte ein tolles Zimmer mit Balkon. Das Frühstück war okay, mir hat ein normales Müsli gefehlt. Das Zimmer war im großen und ganzen sauber.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

KAREN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
2024년 3월에 5박 숙박함
답변 제공: Kim 님, 2024년 4월 3일
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager

8/10 - 좋아요

Alma

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Angelo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to resturants shops and attractions
2024년 3월에 4박 숙박함
답변 제공: Kim 님, 2024년 4월 3일
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

2/10 - 너무 별로예요

Kathleen

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
2024년 2월에 1박 숙박함
답변 제공: Johnny 님, 2024년 2월 26일
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager

10/10 - 훌륭해요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, good location
2024년 2월에 1박 숙박함
답변 제공: Johnny 님, 2024년 3월 4일
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.

6/10 - 괜찮아요

Geil Fell

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
2024년 2월에 1박 숙박함
답변 제공: Kim 님, 2024년 4월 3일
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Patrick

2024년 2월에 2박 숙박함
답변 제공: Kim 님, 2024년 4월 3일
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

6/10 - 괜찮아요

Yuhei

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough. However, design of bathroom in room 708 was quite problematic. Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
2024년 1월에 2박 숙박함
답변 제공: Johnny 님, 2024년 3월 4일
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.

10/10 - 훌륭해요

Maude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were welcoming and helpful.
2024년 1월에 3박 숙박함
답변 제공: Johnny 님, 2024년 3월 4일
Thank you for your positive feedback. It is always a pleasure to receive positive comments. My team will love it.We wish to welcome you back soon.

10/10 - 훌륭해요

Carmen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was lovely and the staff pleasant and helpful. The proximity to the Harbour Bridge and Opera House was an absolute bonus.
2024년 1월에 1박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you, Carmen for the great feedback. I will share your comments with my team, and I am sure they will be very happy. We wish to welcome you back again at our hotel in future.

10/10 - 훌륭해요

Mohammed

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for your positive feedback. We wish to welcome you back soon in future. I am glad that you enjoyed your stay with us.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy contactless check in and out
2024년 1월에 1박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for your awesome feedback. We are happy that you liked the new Self Check-in Kiosk. I appreciated for your sharing your experience with us and we wish to welcome you back soon in future.

2/10 - 너무 별로예요

Chloe

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spent the first three days in a room with a shower that flooded due to clogged drains. Followed up on it multiple times to be told they would sort it which didn’t happen and then we had to move rooms due to the problem. Moved to new room which had someone’s used hair clips on the floor. Woke up the next morning to ice cold showers, when we notified reception they said they were aware of the issue and that’s as far as it went. Asked prior to arrival if we could have a late checkout due a late flight, received no response. Asked in person on check in and the lady said that it wasn’t a problem and to come closer to the end of our stay to confirm a time, however, not on the morning we were due to check out as it was their peak time. We went back in regards to this two days prior to checking out and were told that they could not give us a late checkout until the day of our checkout - completely contradictory to what we had previously been told. We went back AGAIN the next day to see what we needed to do in order to organise this, the manager said he would organise it, attempting the key card 3 times. The day of our checkout we had the housemaid walk into our room with extremely minimal notice prior to when we were meant to check out. She then questioned if we were checking out and what time our late checkout was until. Less than 10 minutes later the reception was ringing our room asking us when we were checking out. The laundry has been removed with no alternatives or notice.
2024년 1월에 6박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Dear Chloe,Thank you for your feedback about your stay at Novotel Sydney City Centre.I apologize for the inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

Sze Wan Maggie

2024년 1월에 3박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for your great feedback.Hope to welcome you back soon in future.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would certainly stay again.
2024년 1월에 1박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for your the great feedback.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My mother died, and this poorly run, over priced property wouldn’t even consider changing the date of my booking so I could visit again in the future. An awful establishment absolutely devoid of any compassion or redeeming qualities
2024년 1월에 1박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Dear Joseph,We are sorry for your loss. In regard to the booking, you contacted the Expedia to cancel your booking for personal reason however, it was never mentioned that your mother passed away. The booking was a non-refundable and restricted booking, it was not cancelled.

8/10 - 좋아요

Fazilette

2024년 1월에 5박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for the great review.

8/10 - 좋아요

Maria

2024년 1월에 1박 숙박함
답변 제공: Johnny 님, 2024년 3월 4일
Appreciate the rating about our hotel. We wish to welcome you back again.

4/10 - 별로예요

Tran Minh Nhat

2024년 1월에 4박 숙박함
답변 제공: Kim 님, 2024년 1월 12일
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Bernadette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central
2024년 1월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 12일
Dear Bernadettethank you for your great feedback on your recent stay. We appreciate your support.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Birgitta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Kim 님, 2024년 1월 12일
Dear Brigittathank you for your feedback on your recent stay. We appreciate your support and look forward to welcoming you back soon.Kind regardsKim SGeneral Manager

6/10 - 괜찮아요

Michael

Not on google maps. Very hard to find if you get lost
2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 12일
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2024년 1월 8일
Dear Sandra,thank you for your great review of your recent stay We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 - 괜찮아요

Margaret

2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 8일
Dear Margaret,thank you for your review of your recent stay. We hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Nancy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 8일
Dear Nancy,thank you for your great review of your recent stay.We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Delene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was centrally located within walking distance of many attractions. The hotel was modern, newly furbished and clean. Would stay again for my next city stay.
2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2024년 1월 8일
Dear Delene,thank you for your great review of your recent stay with us. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 - 괜찮아요

Gillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No fresh milk in the fridge, no complimentary water in the room, no mini bar.
2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2024년 1월 8일
Dear Gillian,thank you for your feedback on your recent stay. We appreciate your comments and are pleased to advise that we offer complimentary still and sparkling water in the lobby to all guests. For minibar, we are still in the process of set up as we have just completed the refurbishment. We do hope to serve you better next time. Kind regardsKim SGeneral Manager

6/10 - 괜찮아요

ROB

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good location. No gym when we stayed. Bathroom not designed well in our particular 2 bedroom, very wet, not private due to glass door. Poor ventilation in room and bathroom.
2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2024년 1월 2일
Dear Rob,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

8/10 - 좋아요

Evelyn

2023년 12월에 6박 숙박함
답변 제공: Kim 님, 2024년 1월 2일
Dear Evelyn,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

10/10 - 훌륭해요

ALEXANDER

2023년 12월에 3박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Thank you for your great feedback.

10/10 - 훌륭해요

Kathika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Kathika,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 - 좋아요

Norman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware of the bathroom step
The only negative experience was the hidden step up into the bathroom. I stubbed my toe and it is now purple
2023년 12월에 2박 숙박함
답변 제공: Johnny 님, 2024년 1월 31일
Dear Norman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Peter,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 - 좋아요

Susan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My niece and I shared a room on the 7th floor - she had flown from Canada and I from Melbourne to meet her. We both had the best sleep we'd had in months; very quiet for a city hotel. We also loved the convenience to Circular Quay, Bangaroo, Darling Harbour and the cbd.
2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Susan,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Julianna

2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Juliana,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 - 훌륭해요

Maria Kara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would come back again, really enjoyed my stay here
2023년 12월에 5박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Maria,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 - 괜찮아요

andreea

2023년 12월에 2박 숙박함
답변 제공: Kim 님, 2023년 12월 28일
Dear Andreea,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager