Hi Laura Patricia, thank you for staying with us. I am sorry that your room was not in an acceptable state when you entered, though I am glad that my housekeepers resolved the issue quickly. However, it should have been ready from the start. I know we already talked about the glass you found in the cabinet - I can't imagine who would use a glass and then put it back without washing it! - but I am very happy to see that you appreciated the care I put into a resolution for you. We're definitely aware that our building needs some updating, and we're working hard to make improvements day by day! I hope you'll come back again so we can host you in a more comfortable environment.

Hi Nancy, I'm so glad we provided excellent service to you! I'll be sure to share your comments with the team - they'll be encouraged to hear it!

Hi Joanne, I'm glad to see that you enjoyed your stay, for the most part! We do have some updates planned for our bathrooms, so we definitely agree with you there. We can't wait to see how it turns out!

Hi Jessica, I'm sorry you had this experience! I'm not quite sure why we would put you in a dirty room instead of one with no towels, as certainly one that was clean would have been the better option. I will go over this situation with my front office team so we can make better choices in the future, and I am happy to say that we have taken steps to ensure that towels are available much earlier in the day for our guests' convenience.I have forwarded your review to our engineering team to make sure that we have resolved the toilet issue in the room. Again, I apologize for the incredible inconvenience.

Hi Duffy, I am so sorry for how you were treated at our restaurant. I will be passing this along to our F&B manager to address, as that is far below the standard of how we speak to our guests. I also apologize that your room was not in a ready state when you arrived - we will address the improper number of towels in the room, and I will pull up your room number in my system and have engineering check the drain for issues. We appreciate your honest feedback as it helps us to continually improve our services.

Hi Irish L., I'm sorry to see that your stay was less than exceptional. I have looked up your room number to ensure that the issues you experienced are addressed by our housekeeping and maintenance teams. I also apologize that there was a smell that affected your stay; while we cannot control our guests' behavior, we always strive to do what we can to ensure it does not affect the experience of anyone else. I'm glad our staff was pleasant, but I wish there was more we had done for you.

Hi Angela, thank you for your honest and detailed review! I'm glad our staff was so helpful, though I do wish that your room had been in a proper state from the moment you checked in. We'll work on fixing those maintenance issues so that your next stay with us is even better!

Hi Vicki, I'm glad that you enjoyed your stay! I certainly understand the desire for a fridge and microwave in the room; I will pass along your feedback in the hopes that we can provide those essential amenities in more rooms in the future. We do have a microwave accessible in our lobby 24/7, and our staff are always happy to store cold items for our guests, should they not have the option to do so themselves. The towel situation seems like an oversight, however; I apologize for the inconvenience, and I'll share that with housekeeping so we can make sure we have the appropriate number of amenities in every room at check-in!

Hi Erica, thank you for choosing to stay with us! We are taking all your feedback into account, and rest assured we are always striving to improve. I will share your comments with our departmental leaders so we can take action as soon as possible. We hope to see you again!

Hi Joseph, I'm sorry your original room's HVAC had some issues, but I'm so happy to see that our staff made it better for you! We appreciate that you chose to stay with us and hope you'll come visit again.

Hi Trisha, thank you so much for your 5/5 review! We love pleasing our guests, and I am happy to see we succeeded. Come visit again soon!

Hi Lauren, thank you for taking the time to leave your honest feedback. We certainly stive to be more than just adequate, so we'll take your words to heart and work harder to improve our property and our service in the future!

Hi Michael, I am so happy to see that we exceeded your expectations! I will be sure to share your kind words with the staff. We hope you'll visit again the next time your travels bring you to Syracuse!

Hi George, thank you for your kind words! We hope you'll visit us again.

Hi Christopher, thank you for your review! I'm glad that everything went great during your stay and that you found our location close to campus so convenient. We hope to see you again!

Hi Scott, thank you for taking the time to leave a review. I looked into your reservation, and I can see that there was a severe HVAC issue with your room that required us to move you, for which I apologize. We have replacement units coming in now so that the issue you experienced does not happen again. We are also straightening out with our housekeepers to make sure towels are ALWAYS replaced, and I'm sorry yours were taken without replacements! Please do not hesitate to call me if there is anything further we can do for you.

Hi Stephannie, thanks for your feedback! I'm happy we were able to accommodate you with a room that worked better for you, and that our hotel and our staff were to your liking. We hope to see you again!

Hi Marianne, I'm sorry that you did not enjoy your experience here at the Collegian. I can see that you were placed on the 1st floor, which I understand can be noisy; we are always happy to place you on a higher floor or in a quieter location upon your request. We have improvements coming in the future to bring us more up to date, so we hope you'll visit us again!

Hi Marissa, I'm sorry that your check-in experience was less than stellar! I will share your feedback with our check-in agent, as it is my goal to make sure every guest feels welcomed when they walk int the door. A toilet seat is a quick fix, which we have already completed, though I apologize that it was not caught and fixed before you arrived. Our toiletries are eco-friendly large bottles that do not get replaced until they get below a certain level, so at the halfway level, they would not be removed by our housekeeping team. I do concede that in our historic building, we do not have AC available in the winter and early spring, as we can only provide heat or AC for the whole building at once, but we are working on a solution, as temperatures have been fluctuating wildly in the past few years, making it inconvenient for our guests when we do not have both options available at once.We appreciate your honest feedback, and we hope you'll visit us again so we can provide a much better experience!

Hi Linda, thanks for taking the time to leave a review! We actually have many great places to walk to, as we are right at the foot of University Hill; the downtown area, however, is better to drive to. I can see you stayed right over Daylight Savings, so our door locks may have been an hour off, deactivating your key at the wrong time. My apologies for the inconvenience!

Hi Steve, I'm glad you found the room comfortable! I apologize if the parking fee was a surprise, but it is indeed listed on Expedia.com that there is a fee: "Uncovered self parking on site (USD 10 per night; includes in/out privileges)." I will also share your feedback on the electric car charger with ChargePoint, who manages the chargers on our property; unfortunately, the prices they charge and the speed of the charging stations are not controlled by the hotel. I'm sorry that these things affected your stay!

Hi Daniel, thanks for your honest feedback. Our engineering team is diligently working on painting areas that need some TLC and getting our rooms back up to snuff. I apologize if the parking fee was a surprise, but Expedia's website does advertise our parking with a fee: "Uncovered self parking on site (USD 10 per night; includes in/out privileges)." Our parking fees are actually much lower than parking garages or other hotels in the local area!

Hi Juanita, thank you for taking the time to provide your feedback! I'm glad that our front desk staff proactively offered you a complimentary upgrade for the inconvenience of a room not being ready at check-in time! I will share your feedback on the service in the restaurant with our F&B manager for further training and improvement. Overall, I'm glad you enjoyed your stay!

Hi Keyla, thank you so much for your kind review! I love to see a guest enjoying their time with us. I'll be sure to share your feedback with our staff!

Hi Rachel, thank you for taking the time to leave a review! I can see that we were adequate, but didn't quite wow you. I hope you'll visit again and we can provide you an exemplary experience in the future!

Hi Mackenzie, thanks for taking the time to leave a review. I am not sure where it says free parking on Expedia, as when I look it up, it says 10/night; I will check with our marketing managers to make sure this is the same message across the board. I also don't see 3 authorizations on your card in my system, so I'm a little baffled in that regard; however, as it has been a decent bit of time since you checked out, I am confident that all is well now. If you are still seeing any charges that shouldn't be there, please do not hesitate to call the front desk so we can investigate.

Hi Michelle, thank you for sharing your experience with us. Toilet issues are a common call in any hotel, especially when the building is older, but we are always happy to send someone up to take care of it right away. I am sorry if their work did not fix the issue completely, and I will check with my engineering staff to see if there is anything deeper going on we need to investigate. I checked your bill for you and did not see any additional charges, but I did see that the parking had not, in fact, been removed; I have issued you a credit for the parking charge after the fact to follow through on our promise!

Hi Jeff, thanks for your review! We do indeed have ChargePoint chargers, which many of our guests have found very convenient. I'm glad that our staff made your stay great, and that you were able to enjoy our bright and spacious lobby!

Hi Emoni, I'm glad we impressed enough to deserve a 5/5 review! Thank you so much for your feedback, and we hope to see you again.

Hi Lawrence, thanks for leaving us a review. I can see that we have some room to improve; I hope you'll visit us again so we can provide an even better experience on your next stay!

Hi Christopher, thanks for your review! I'm glad our location was convenient for your visit to the JMA Wireless Dome. We hope you'll choose us again, should your travels bring you back to Syracuse!

Hi Danielle, thanks for your 5/5 review! I'm happy to see that we provided a great stay. Come see us again!

Hi Genene, thanks for your review! I'm glad our location was convenient for you, but I'm sorry that our service was not. We are working on our staff to make sure that our guests receive all the items they need in a timely manner.

Hi Jill, thanks for taking the time to leave a review. We have some updates planned for the future for our historic building, so I hope you'll come back in the future and see the improvements we have made! I'm sorry that you had noisy neighbors, but my notes don't indicate that you informed our front desk; we are always happy to take action, should someone let us know they are not comfortable during their stay.