표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1002개 이용 후기 중 444개" "
10 - 훌륭해요
444
평점 8 - 좋아요. 1002개 이용 후기 중 291개" "
8 - 좋아요
291
평점 6 - 괜찮아요. 1002개 이용 후기 중 133개" "
6 - 괜찮아요
133
평점 4 - 별로예요. 1002개 이용 후기 중 73개" "
4 - 별로예요
73
평점 2 - 너무 별로예요. 1002개 이용 후기 중 61개" "
2 - 너무 별로예요
61
8.0/10
청결 상태
8.4/10
직원 및 서비스
7.8/10
편의 시설/서비스
8.0/10
숙박 시설 상태 및 시설
8.0/10
친환경
이용 후기
2/10 - 너무 별로예요
Shateisha
단체 여행
2024년 4월 19일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They allowed pets so there where very loud dogs barking. While I was trying to sleep. I believe we had flees in our room. We had no wash cloths at one point. And we left something in the room and it's be hard to get it back.
Shateisha
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We have inspected your claims with our 3rd party service provider and they found no evidence of such a claim. Also, if you left something at the Hotel, please call the Hotel directly, leaving a statement its hard to get something back when you haven't even contacted the Hotel to inquire is ridiculous. Best Travels and Good Luck.
8/10 - 좋아요
Kristin
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I first was given a room on the 3rd floor and there was an unattended barking dog across the hall. I quickly called the front desk and they changed my room to the first floor by the fitness room. It was very quiet and comfortable. My only complaint was how dirty the floor was. The slate/tile looked like it hadn’t been mopped in a long time. The carpet was old and stained (even though the hotel bragged about their remodel). Everything else was great and I will stay again!
Kristin
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you for your recent stay with us and the feedback. We will certainly share the feedback with the Hk Team and take the corrective actions as needed. We hope to see you again in the future
10/10 - 훌륭해요
Lori
단체 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, clean and quiet
Lori
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
10/10 - 훌륭해요
Philippe
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
Philippe
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.
10/10 - 훌륭해요
Tim
연인과의 여행
2024년 4월 6일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly
Tim
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.
6/10 - 괜찮아요
Laena
2024년 4월 3일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was average.
Laena
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
GINA
2024년 4월 3일
좋아요: 숙박 시설 상태 및 시설
GINA
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.
10/10 - 훌륭해요
Sarah
2024년 4월 2일
좋아요: 청결 상태
Sarah
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.
8/10 - 좋아요
Asia
2024년 3월 26일
Asia
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
8/10 - 좋아요
Meghan E
아이를 동반한 가족 여행
2024년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff. Beautiful hotel. Great location. Wish there was more brochures about local eating places and places that delivered to the hotel.
Meghan E
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!
6/10 - 괜찮아요
Shannon
가족 여행
2024년 3월 18일
별로예요: 편의 시설/서비스
The front desk lady wasnt very pleasant throughout our stay. The carpet in the room was old and dingy and under beds was dirty.
Coffee was horrible and breakfast was just ok. I dont think id stay again
Shannon
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for your recent stay and the feedback. Best travels..
6/10 - 괜찮아요
Shana Lise
가족 여행
2024년 3월 16일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Convenient location, near highway. Friendly welcome. Staff did not read the notes made on the booking for they initially gave us a room on the pet floor, despite being notified of our allergies ahead of time. The room was a bit run down with stains on walls and sheets. Beds were comfortable enough. Breakfast had hot options like eggs and waffles but a limited selection of items overall.
Shana Lise
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 17일
Thank you for your recent stay and the feedback. With special requests, always contact the Hotel Directly. Leaving a special request through a Expedia Internal Message does not always come through. We do apologize.
10/10 - 훌륭해요
Bruce
가족 여행
2024년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were very pleasant and friendly. Check in process was fast and easy.
Destiny Mall was super close and the free hot breakfast was good.
Beds were super comfortable and i slept well.
Bruce
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 14일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
4/10 - 별로예요
Louis
2024년 3월 12일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Louis
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Leaving no feedback does not help us fix the issue you may have had, its questionable. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
10/10 - 훌륭해요
Russell
출장 여행
2024년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and breakfast was good for this level of property
Russell
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
8/10 - 좋아요
Michael
아이를 동반한 가족 여행
2024년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed and air conditioner were excellent. The breakfast was mediocre (the breakfast employee was very very nice)
Michael
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
Susan
2024년 3월 11일
Susan
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Comfort Inn & Suites. We thought you might be interested to learn that we alsooffer a free bottle for our valued Guests. We hope you’ll visit us again soon.
8/10 - 좋아요
Delos 님, Owego
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good option for an airport hotel. About a ten minute drive. Lots of road noise and from Tullys next door. Try to request a room on the back side, will be quieter
Delos
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 10일
Thank you for your recent stay and the feedback. We hope to see you again soon. :)
10/10 - 훌륭해요
Cindy
가족 여행
2024년 3월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My husband and I were very happy staying at the property. Everyone was so friendly and extremely helpful.
Cindy
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 7일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
4/10 - 별로예요
Michael
2024년 3월 4일
좋아요: 직원 및 서비스
별로예요: 청결 상태
-
Michael
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 5일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. However leaving no feedback does not help us fix the issue you may have had. Best Travels....
6/10 - 괜찮아요
Gary L.
가족 여행
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice, and is located near some nice places.
Gary L.
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 24일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
Ann
가족 여행
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely and newly renovated. Friendly staff.
Ann
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 24일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
10/10 - 훌륭해요
Brittany
아이를 동반한 가족 여행
2024년 2월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very up to date.
Brittany
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
10/10 - 훌륭해요
Medhanit
가족 여행
2024년 2월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Would not mind starting here again.
Medhanit
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 18일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 - 괜찮아요
Lynn
가족 여행
2024년 2월 17일
The first room we had there were ants. Front desk upgraded us to a suite. The room could use a carpet cleaning and more attention to detail while cleaning.
Lynn
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 17일
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Comfort Inn norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.
10/10 - 훌륭해요
Adam
2024년 2월 11일
Adam
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse
10/10 - 훌륭해요
Olivia
연인과의 여행
2024년 1월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
Olivia
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 28일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 - 괜찮아요
Akira
2024년 1월 25일
별로예요: 직원 및 서비스
I chose the property for the champagne offer and they didn’t have it. Didn’t even bothered to get one.
Akira
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 26일
Thank you for your recent stay with us. As a VIP Expedia Member, we offer a bottle of wine or a room upgrade, not a bottle of champagne. lol We did offer both VIP perks at check in and you decided to refuse the offer. Best Travels and Good Luck.
10/10 - 훌륭해요
Tammy
2024년 1월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to go outside to smoke. Maybe put up a small hut to smoke in.
Tammy
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
WADE
2024년 1월 19일
WADE
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 20일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
10/10 - 훌륭해요
May
가족 여행
2024년 1월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice, clean and good breakfast. I loved the Belgian waffles. Great value!
May
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Thank you for your recent stay with us and the kind words, we will certainly share with the team. Please come back and visit us again soon :)
10/10 - 훌륭해요
Adam
연인과의 여행, 출장 여행
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
Adam
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 15일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
10/10 - 훌륭해요
Patricia 님, Cortland
2024년 1월 14일
Patricia
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
10/10 - 훌륭해요
Eleanor
2024년 1월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a basic, no-frills hotel, and as such, it is great. Perfect for a night stop on a long trip, right beside I-90 and I-81, with easy access to and from both. Quiet, clean. Did not try the fitness room, but it looks functional. All good.
Eleanor
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
8/10 - 좋아요
Angele
2024년 1월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Angele
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
Shana
출장 여행
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shana
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
6/10 - 괜찮아요
Stephanie
2024년 1월 4일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel common areas were very clean and nice, but I don't think my room had been vacuumed because I kept stepping on little things on the floor. The bed was comfy but the pillows were pretty lumpy. The sink and tub in my room were both clogged and the water started pooling immediately on use. Some of the plugs didn't work properly. The TV was nice but the remote was not clean.
Stephanie
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
8/10 - 좋아요
Marilyn
가족 여행
2024년 1월 2일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Marilyn
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 7일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
8/10 - 좋아요
Brian
2023년 12월 31일
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Brian
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
8/10 - 좋아요
Lisa
가족 여행
2023년 12월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay and extremely friendly staff
Everything here was perfect. My dog was very happy here. Very clean, comfortable and the staff is super friendly! Thank you!
Lisa
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 31일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
8/10 - 좋아요
Tim
2023년 12월 30일
Tim
2023년 12월에 8박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Thank you for your recent stay with us. We hope that you visit us again soon! :)
8/10 - 좋아요
Jessica
2023년 12월 29일
Jessica
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 18일
Thank you for your recent stay with us and the review. We hope to see you again soon :)
10/10 - 훌륭해요
Erin
가족 여행
2023년 12월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erin
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 - 괜찮아요
Kelly
2023년 12월 24일
Kelly
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 14일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
Sahil
2023년 12월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sahil
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 13일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
10/10 - 훌륭해요
Heidi
연인과의 여행
2023년 12월 18일
The staff were very friendly, everything was nice and new and clean.
Heidi
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
8/10 - 좋아요
Joan Carles
2023년 12월 17일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I felt that I was bothering the front desk lady just by asking to check in.
Joan Carles
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 - 훌륭해요
Trent
2023년 12월 17일
Trent
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
8/10 - 좋아요
Shannon
가족 여행
2023년 12월 16일
좋아요: 청결 상태
Shannon
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
2/10 - 너무 별로예요
실제 이용하신 고객
단체 여행
2023년 12월 15일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
1/10
not clean at all. Stains on bed and carpet. Two bugs were in bathroom. beds were uncomfortable stay was so bad I had to leave the same day .Extremely disappointed I want my money back.
실제 이용하신 고객
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 15일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Why are you leaving a anonymous review? hmmm We have reviewed the reservation and see that you are from Syracuse and that you are looking for a free stay. We have inspected the room and found only that there was a very small stain on the carpet which we have already taken corrective actions with. There will be no refund. Best Travels