타이파, 마카오 특별행정구의 공항 셔틀 제공 호텔

"조은호텔입니다감사합니다"

"The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule. I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked. I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint. "

"너무 좋았어요. 위치 편의시설 직원이 친절함은 최고였음. 다만, 객실의 상태에서 냄새가 침구에서 조금 났름"

"체크인할 때 매우 친절하셨고 전반적으로 친절도가 매우 좋았습니다. 그런데 부모님 방에 있는 욕조의 수압이 너무 약해 사용할 수가 없었으며 이를 수리하기 위해 꽤나 많은 시간이 소요됐습니다. 피곤한 일정의 마무리로 욕조를 사용하고 싶어하셨었으나 그에 대한 시간이 너무 늦춰져 부모님께서 큰 피로를 호소하셨습니다. 룸 관리가 제대로 되었다면, 하우스키핑 중에 당연히 확인이 되었을 사항인데 체크되지 않았던 점이 매우 실망스럽습니다. 당시 강력한 컴플레인을 하려고 했지만 즐거운 여행의 첫 날이었던지라 겨우 화를 가라앉혔습니다. "

"굿~ 뷰 수영장 조아요~"