The front counter staff was confused and said we didn't have a reservation. Fortunately I had the printout and could show them. The building looks fancy on the outside but at least the part we stayed in was quite old and in need of renovation; our room was clean but the walls were scratched and (surface) damaged and the bed frame was rickety and noisy. Convenient location, only a short walk across the famous Bitan suspension bridge from Xindian station, but there are better options locally at a similar price.