야외 수영장

윈덤 가든 탤러해시 캐피틀 여행 후기

3 out of 5
윈덤 가든 탤러해시 캐피틀
1355 Apalachee Parkway, Tallahassee, FL

이용 후기

5.8
평점 10 - 훌륭해요. 1120개 이용 후기 중 214개" "
평점 8 - 좋아요. 1120개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1120개 이용 후기 중 230개" "
평점 4 - 별로예요. 1120개 이용 후기 중 239개" "
평점 2 - 너무 별로예요. 1120개 이용 후기 중 258개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a safe choice. I had a good night’s sleep.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Catherine,Thank you so much for choosing to stay with us at Wyndham Garden Tallahassee Capitol. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

6/10 - 괜찮아요

Leslie

좋아요: 직원 및 서비스
별로예요: 청결 상태
The floors in my room and bathroom were dirty. Thry looked like they werent swept in a while and needed to be mopped. I had 2 lamps that didnt work, and the tub looked like it could've been cleaned better. The room was not wortj the amount of money paid.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Leslie,Thank you so much for the review. We are disappointed to hear about the experience you had with us and the state of your room. We will use your feedback to help improve the experience of future guests, and we thank you for sharing your concerns.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is perfect. Right across the street from the mall, Walgreens, CVS, as well as other shopping and restaurants are within walking distance. The breakfast which was included was delicious! I didn't like that check-in time was at 4:00pm., 3pm is the standard.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Angela,Thanks for choosing Wyndham Garden Tallahassee Capitol. It's fantastic that you loved our convenient location in Tallahassee, and it was our pleasure to serve you a complimentary breakfast. Although we appreciate your thoughts on our check-in time, please know you can review these details online before making a reservation. If your travels bring you back to town, we hope you'll stay with us again!

4/10 - 별로예요

Andrew

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Ziad 님, 2024년 4월 15일
Thank you

10/10 - 훌륭해요

Brabara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Brabara,It is an honor to have received a perfect rating for your visit to Wyndham Garden Tallahassee Capitol. Come back and stay with us anytime. We look forward to continuing to meet all your expectations.

2/10 - 너무 별로예요

Jairo

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting the area was dirty had I not paid upfront I would have cancelled my reservation. There was no management to speak to about my concerns.
2024년 4월에 1박 숙박함
답변 제공: Ray G. 님, 2024년 4월 7일
First thank you for your response, I want to apologize for your experience while you were at Wyndham Garden Tallahassee. If you are ever back again, and you decided to give us another try, please ask to speak with me, the AGM, Raymond and I will do all in my power to make it the stay that you would love to have. We are always happy to hear from our guest, whether its good or bad. It only helps us to be better at our property.

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
central to all i needed area wise
2024년 4월에 2박 숙박함
답변 제공: Ray G. 님, 2024년 4월 7일
We are glad that we could be of assistance and look forward to serving you again in the near future.

6/10 - 괜찮아요

Mark 님, Stone Mountain

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ray G. 님, 2024년 4월 6일
I want to apologize for us not meeting the your expectations. We value your feedback and if you could give us some specific information as to what your issue were so we could address it. It would be greatly appreciated.

6/10 - 괜찮아요

Sanjana

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Katrene Malone 님, 2024년 4월 5일
Hello Sanjana,Thank you for staying at the Wyndham Garden Tallahassee Capitol! We hope you enjoyed your stay and we look forward to seeing you again. Thank you,

4/10 - 별로예요

Francis

가족 여행
This was a very poor attempt at trying to update an out of date property. Housekeeping was abysmal room was NOT clean. Take a pass on choosing this hotel. Was disappointed because Wyndham properties usually are good.
2024년 4월에 1박 숙박함
답변 제공: Katrene Malone 님, 2024년 4월 4일
Hello,It is with great regret to hear that we did not meet your expectation during your stay. Thank you for your response. We will address these concerns and work hard to make the needed improvements. Thank you,

10/10 - 훌륭해요

Dejuan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always have a great stay here
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Dejuan,We're delighted you enjoyed your stay at Wyndham Garden Tallahassee Capitol! It was a pleasure to host you; please come see us again soon.

8/10 - 좋아요

susan

좋아요: 청결 상태, 직원 및 서비스
The elevators at this property were in need of repairs as the doors did not always let you off on the desired floor.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Susan,Thank you for taking the time to share your thoughts with our team. We're glad to see that your experience with us was satisfactory overall. Rest assured, we will be sure to discuss your feedback regarding the elevators with our maintenance team for improvement purposes. We appreciate your suggestions, and please visit us again for a visit that is sure to be nothing short of a perfect rating.

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty and in desperate need of a complete gut and remodel. The walls are so thin you can hear everything in the next room and sometimes several rooms away. Someone in the room next to me made a phone call and I heard both sides of the conversation. I saw roaches several times including in the breakfast area. I was there at the end of the month and food was pretty scarce for breakfast. They get supplied the 1st of every month and sometimes they don't have enough to last the entire month. (According to the employee who told me this) The only positive is the cost but you get what you pay for and these are the cheapest rooms in Tallahassee. I thought the Wyndham name meant something but this place in an embarrassment to the brand. The low cost also brings a low class of clientele. Dogs are welcome here but I would never let my dog walk somewhere as dirty as the hallways in this hotel. At least they have armed security in the lobby every night but I have to wonder what makes this necessary.
2024년 3월에 8박 숙박함
답변 제공: Katrene Malone 님, 2024년 4월 2일
Hello Scott,Thank you for your response. We are sincerely sorry that we did not meet your expectations. We take all of our guest feedback seriously and will work diligently to make sure we address these concerns.Thank you,

6/10 - 괜찮아요

Jody 님, Jacksonville

가족 여행
좋아요: 직원 및 서비스
The staff was very helpful
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Jody,Thank you for staying with us. We're thrilled this was your experience, and we hope to welcome you back soon. Thank you for your valuable feedback.

6/10 - 괜찮아요

charlotte

2024년 3월에 2박 숙박함
답변 제공: Ziad 님, 2024년 3월 31일
Thank you

6/10 - 괜찮아요

Jenna

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Apparently the housekeeping didn’t clean a bunch of rooms so they weren’t available. There was a dog barking a lot of the night. The room was fine.
2024년 3월에 1박 숙박함
답변 제공: Katrene Malone 님, 2024년 3월 27일
Hello JennaThank you for staying with us at Wyndham Garden Tallahassee Capitol. We hope you enjoyed your stay. We are a pet friendly hotel, so please feel free to request to be on the 3rd or 4th floor on your next visit. Thank you for your response and we look forward to seeing you again.Thank you,Katrene MaloneGeneral Manager

4/10 - 별로예요

Jose

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Little roaches in our room . Side entrance dirty and smells disgusting.!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jose,We follow a rigorous pest control schedule in order to keep unwanted guests at bay, so it is surprising to hear about your experience. It is also disappointing to learn of our housekeeping shortfalls. We assure you that your concerns will be shared with the respective teams so improvements can be made immediately. Thank you for your time, and we hope we can welcome you back for a better stay in the future.

2/10 - 너무 별로예요

Antonio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After having prepaid my room a month well in advance the hotel did no keep my room for late arrival. They cancelled my reservation.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Antonio,Thank you for taking the time to share your review. We are incredibly sorry about the issue you encountered with the room being canceled. Please know this does reflect our guests' typical experience with us. We ask that you consider reaching out to us offline to address any concerns you may have. We apologize for the inconvenience, and we hope to have another chance to provide you a stay more in line with our high standards in the future.

8/10 - 좋아요

Souradip

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at this hotel and found it to be satisfactory for a short business trip. While the accommodations were decent and the prices affordable, the location left much to be desired. If you're looking for a budget-friendly option for a brief stay, this place is suitable. However, for a family vacation, I would recommend exploring other options with better surroundings.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for staying with us and for your review. We are glad you enjoyed your stay and that our hotel's affordable prices and comfortable accommodations suited your needs. It was a pleasure to have you as our guest, and we hope you will consider staying with us again the next time you are in Tallahassee.

6/10 - 괜찮아요

Jean

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our room was on the first floor by the laundry. the area was junky and the hallway carpet was worn and filthy. doors were open and we couldn't help but see all the junk. Our room was clean and didn't smell like the hallway.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Jean,Thank you for your review. It was wonderful having you stay with us recently, and we appreciate you mentioning our impeccable accommodations. Your feedback about your room location will be shared with our team to ensure any odor issues are dealt with swiftly and that our high standards of cleanliness are being met. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

4/10 - 별로예요

vanessea

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
When check in time arrival. I had to wait almost 30 minutes to check in at 4. The room they first assign the ac did not work then they assign a different room but the bathtub was never clean. The telephone in the room did not work had to used cellphone to call property to ask for an iron. They said they will bring it. Waited for an 1hour and 30 minutes nothing. Had to physically go to front desk to request an iron. The keys card kept working. Key card waslike everyday.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Vanessea,Firstly, we are very sorry for your check-in experience. We also regret that both assigned rooms fell short of your expectations and our standards. This is unacceptable and we will take action to ensure this does not happen again. We are committed to improving our hospitality and making a better lasting impression, so we hope you'll give us another try.

6/10 - 괜찮아요

Elsie

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you

2/10 - 너무 별로예요

nicole

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you

8/10 - 좋아요

Mikeria

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Ziad 님, 2024년 3월 18일
Thank you

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very clean and roomy. They stock the showers with soap, shampoo, and conditioner. However, The night they did not have any cups, glasses, coffee maker, or ice bucket in the room They serve breakfast downstairs.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Robert,We always appreciate hearing from our guests, and we're glad our clean, comfortable rooms had all the toiletries you needed. The next time you're in the area, please come back to see us.

4/10 - 별로예요

Edwin

2024년 3월에 1박 숙박함
답변 제공: Ziad 님, 2024년 3월 31일
Thank you

4/10 - 별로예요

Kym

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is branded a Wyndham…they need to STOP! OR Wyndham isn’t what I thought! Or Wyndham has allowed the use of its name w/o realizing the damage. The staff is very kind and helpful. They are the only saving grace. Yes, hotels have levels, but this is deceptive! A pardon our dust sign would’ve help provide some cover up. It needs serious TLC-sofas, carpets, A/C filters, ceilings, refrigerators, and even phone receivers need CLEANING. This was like a slap, if you were using the brand as a gauge to trust. I’ll never trust another Wyndham
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Kym,We greatly appreciate your feedback. While we're happy to know that our friendly team members impressed you, please accept our apologies for any disappointment in the cleanliness and upkeep of our accommodations. Our housekeeping team will be sure to look into all of your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

4/10 - 별로예요

Chad Van Der

별로예요: 편의 시설/서비스
First and last time. I stayed for 8 days, the air conditioning didn’t work and my room was not cleaned once. I asked the front desk 3 times to have my room cleaned and it was never done. I asked housekeeping for fresh towels which I never received. I had to go in freshly cleaned rooms that were left open to get fresh and clean sheets and towels. Cleanliness was average at best. Breakfast looked like cold plastic toy food. Definitely look elsewhere for a hotel in Tallahassee.
2024년 2월에 10박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Chad,We are so sorry to hear about your stay with us. Your experience was absolutely not up to our standards, and your concerns will be further investigated. Our team is grateful for your feedback which will be used to ensure future guests are provided with better stays. Thank you for taking the time to leave us feedback, and we wish you safe travels.

2/10 - 너무 별로예요

shantrice

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very old out of date. Carpet is horrible. And the smell
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Shantrice,Thank you for leaving your review. While it was a pleasure hosting you, we apologize for not providing the excellent stay we are known for. We assure you that we are making constant updates to our property, and we will take your feedback into consideration as we continue improving for our guests. We hope you'll return soon so we may show you we are more than capable of impressing you.

4/10 - 별로예요

Jada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Day time staff is very rude, tried to check in early as I was not feeling well and I received a very blunt no. Came back at 4:30 and was told no rooms available again that she could find. Called someone and some rooms were opened for availability. The first room the sheets were dirty was placed in a room a few doors down. Later that night there was a lot of noise, yelling slamming doors a women and child crying tried to call the front office to complain and the phone in the room had no dial tone, so I had to use my cell phone to call. She called the police and finally they showed up and we were able to get some sleep. The hotel carpet/ rugs in the lobby and hallways were extremely dirty and the lobby chairs were dirty. Very disappointed in this hotel chain. Never had I stayed at this chain and had such a horrible experience. I will have to say that the evening person was much nicer than the day person.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Jada,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It is our hope that you will give us another chance to change your perceptions down the line.

4/10 - 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was dirty and in disrepair. The staff wasn’t friendly nor helpful
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Joseph,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service and pristine accommodations, and we offer our sincere apologies if you received anything short of that. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 - 좋아요

Esvicloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was hot and good!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Esvicloria,Thank you for your review! It's wonderful to know you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning them to your fellow travelers. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

4/10 - 별로예요

Sophia

가족 여행
More cleaning. Slow or no response to maintenance requests
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Sophia,Thank you for taking the time to share your experience. We are concerned about the inconvenience caused by the lack of cleanliness and delayed service. This is not up to our usual standards, and we appreciate your feedback, which will help us address these issues promptly. Rest assured, we are committed to providing a higher level of service in the future. We hope to have the opportunity to regain your trust and welcome you back for a more satisfying stay.

2/10 - 너무 별로예요

Maureen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel smelled of fart, stale impure air, dirty carpet. The elevator door would not open upon reaching desired floor without pressing the open button. The first room we I had the air, lights or phone worked. I witnessed the staff take the garbage out of trash can with no glove and went into the kitchen.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Maureen,Thank you for sharing your concerns. We're dedicated to offering a comfortable and welcoming environment, and the issues you mentioned regarding standards of cleanliness and functioning amenities will be promptly addressed. Your feedback is greatly appreciated and hope to have the opportunity to exceed your expectations in the future.

6/10 - 괜찮아요

FRED

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property clearly not kept up Carpets dirty elevator doors don’t work Just a run down hotel. Very surprising for a Wyndham property. Disappointed to say the least
답변 제공: General Manager 님, 2024년 3월 5일
Dear Fred,We appreciate your feedback and are disappointed to hear about your experience. We're committed to maintaining the high standards expected of our property and will look into the issues with cleanliness and our elevators. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Kip

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Katrene 님, 2024년 3월 17일
Thank you

2/10 - 너무 별로예요

pamela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No access to clean towels and wash clothes
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Pamela,Thank you for sharing your experience with us. It's unfortunate that not everything about your stay was perfect, and we ask that you let our team know right away if you feel something is amiss with your accommodations so we can properly address it. We are also willing to replace any amenities should an issue be brought to our attention. We greatly appreciate you staying with us and hope for another chance to impress you in the future.

4/10 - 별로예요

Bolley

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated hotel - not well maintained. Elevator was out, door key didn’t work, too much noise
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Bolley,Thank you for sharing your observations. It's disappointing to hear about the issues with maintenance and the noise level during your stay. Rest assured, these matters will be addressed to improve our facilities and ensure a more comfortable experience for all our guests. We hope for the opportunity to welcome you back, providing a stay that reflects our commitment to excellence and comfort.

2/10 - 너무 별로예요

Shana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So far - I’m not impressed or pleased at all. I arrived at 8pm after a 3 hour drive and our room was not ready. We are not checked in yet. So we left to go eat. Hopefully it will be ready when we get back.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Shana,Thank you for leaving us a review. We are disappointed to read that we were unable to meet all of your expectations. Please reach out to the front desk for any of your needs during your stay with us. Your experience will be shared with our team immediately so we can make the necessary improvements.

4/10 - 별로예요

Matthew

Poor quality
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Matthew,Thank you for leaving us a rating and review. Your feedback will be shared with our team for improvement. Please visit us again so we can show you a much better experience as we enhance the guest experience.

2/10 - 너무 별로예요

CIERRA

2024년 2월에 2박 숙박함
답변 제공: Katrene 님, 2024년 3월 17일
Thank you

2/10 - 너무 별로예요

Blake

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What an ABSOLUTE NIGHTMARE. DO NOT STAY AT THIS HOTEL. Upon my arrival, I was told that there was no hot water and it was being fixed. No problem, it was nighttime. Didn't turn on the lights and went straight to bed. I woke up in the morning to find BLACK MOLD all over the room, the lights, the bed, and even better, TONS OF HAIR IN THE BED I JUST SLEPT IN. I went straight to work, frustrated. Came back, and requested a new room which I was given. Awesome. Thinking that this was just a huge fluke and no issue at all. The next room I go into, I throw my stuff down, and a MAN WALKED STRAIGHT INTO MY ROOM. The door latch stopped him thank god. The front desk gave him a key to my room but scared the hell out of me. Then, as I get back up when the nice front desk lady told me that the keys have been reset and she was sorry, I went to go to get into bed...and I found...IT. See the photos. It was faint red, which it appears as blood underneath the sheet and MORE BLACK MOLD AND FECES. Do yourself a favor, DO NOT COME HERE NO MATTER WHAT. THIS IS TWO DIFFERENT ROOMS WITH SCARY OUTCOMES. I don't even know how this is a legally operated business without the repercussions. If you scroll back and look at all the other reviews, they haven't changed anything with management or even a shred of effort in fixing the place and it's problems. "We're sorry to hear about your stay and will address the issues." "We hope to see you again in the near future".... Never.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Blake,What you have described is far from the experience we want our guests to have. The cleanliness of our accommodations is incredibly important to us, so we're sorry to hear that this wasn't reflected during your visit. In addition, please know that the security of our guests is our top priority. All of your comments will be discussed internally, as we are always striving to improve. Please consider reaching out to us offline so that we can gather more information and better assist you. Thank you, and we hope to hear from you soon.

10/10 - 훌륭해요

Hector

2024년 2월에 3박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you

8/10 - 좋아요

Betsaida

2024년 2월에 2박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you

2/10 - 너무 별로예요

James

2024년 2월에 3박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you

2/10 - 너무 별로예요

erica D

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If this hotel was ever a 4 star facility, then those days are gone. The door locks don’t work, the hallway floors are dirty or carpet ripped out. It took 3 tries to get a room key with me walking back and forth from Reception to the room, finally a new room was assigned. On the second morning, no hot water! And my room was not cleaned or towels changed for the entire stay over. When we asked for towels, a rude Cleaning lady barked “no stay overs”. When we asked what that meant, she fell silent and walked defiantly away. This place is 2 stars at best. The staff is defeated by the facility conditions. I will never stay here again and I may never book Wyndham again.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Erica,While it was a pleasure to have you as our guest, we are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously and will be discussing your feedback with our team to make sure we do better going forward. Please accept our apologies that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience.

4/10 - 별로예요

Annie

Very loud. You can hear every door close and every noise in the hallways. The road noise is bad too. The shower curtain rod was broken so the shower curtain would only close about a foot. When I went to check out not one was at counter. Another customer had been waiting. While he spoke to the hotel rep he was complaining about his experience as well.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Annie,While we always appreciate guest feedback, we are sorry to hear you had a couple of concerns during your stay. Please know we pride ourselves on our top-notch service and comfortable accommodations, and apologize that this was not your experience. Your comments will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with our offerings.

6/10 - 괜찮아요

Alexander

2024년 1월에 2박 숙박함
답변 제공: Katrene 님, 2024년 3월 17일
Thank you

2/10 - 너무 별로예요

Robert

가족 여행
This place needs to be condemned! The halls and parking lot are dirty. All landscaping,including trees, are dead. Closed restaurant in lobby. Junk pile visible in parking lot. If Wyndham doesn’t care about their brand then neither will I. It’s a crime they even stay open. It is just a rip-off! There is no confusion. I took photos.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Robert,Thank you for reaching out and providing your feedback. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we always put our best foot forward and present our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.

2/10 - 너무 별로예요

Jessica

2024년 2월에 2박 숙박함
답변 제공: Ziad 님, 2024년 3월 22일
Thank you