내부 입구

컴포트 스위트 앳 페어그라운즈 - 카지노 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 622개" "
평점 8 - 좋아요. 1002개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 59개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 33개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Diana

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
BEAUTIFUL room
2024년 4월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 4월 16일
Thank you for taking the time to send in a nice survey. We are doing our best to get the property through the renovation process as soon as possible. I hope to see you back here soon.

10/10 - 훌륭해요

Shelah 님, Kissimmee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is super nice. Took the shuttle to the casino and had excellent service from the drivers.
2024년 4월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 4월 14일
Thank you so much for the kind words on the review. We look forward to your next visit to Tampa

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff, room was comfortable and well maintained.
2024년 2월에 4박 숙박함
답변 제공: Mark Samsow 님, 2024년 4월 5일
Thank you so much for taking the time to send in this survey. Comfort Suites is striving to make every guest stay the best it can be. Please come back soon

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport and casino, very clean great staff
2024년 3월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 31일
Thank you for the great score on the property. WE hope to see you return again soon.

10/10 - 훌륭해요

Thu-Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was surprise by the place was newly renovated my room was large with nice seating area clean and comfortable, everyone is nice and professional . Mike the driver for the shuttle is super helpful! 😊 will be back.
2024년 3월에 3박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 31일
Thank you for the great compliments. I am so glad that you had a great stay at the Hotel. WE look forward to the next visit in Tampa

6/10 - 괜찮아요

Philip

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I would rate this as average. They are not cheap and I just don’t think the accommodations match the price.
2024년 3월에 7박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 29일
I am sorry that you did not have a perfect stay experience. The Hotel is in the middle of a full renovation, and we look forward to the great improvements that are coming your way.

8/10 - 좋아요

Alan

연인과의 여행
좋아요: 편의 시설/서비스
Terrible location with many metal storage trailers all over the place.
2024년 3월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 29일
I am sorry that you had a poor experience at the property. Comfort Suites is currently in the middle of a full renovation. The containers in the parking area are necessary for the improvements. We are working on getting through this multi-million dollar improvement as quickly as possible. Good luck in your travels.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 27일
Thank you so much for the great survey. We look forward to the next time you stay with us

10/10 - 훌륭해요

Aretha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It seems that the hotel is under renovations, but the property was still well kept. They als served a hot breakfast,. Definitely a plus..
2024년 3월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 16일
Hello, We are under renovations and we are excited to get through this and provide you with all the best upgrades. We should be complete by November of this year.Mark Samsow

10/10 - 훌륭해요

sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 16일
Thank you so much for the wonderful survey. WE hope to see you return to Tampa again soon .Mark SamsowGeneral Manager

2/10 - 너무 별로예요

Jeffrey

2024년 3월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 27일
I am sorry you had a poor stay experience. I would like to get more detail from you if possible. We strive to make every guest stay as perfect as possible

10/10 - 훌륭해요

Sonni

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our honeymoon stay. Nice hotel with very clean rooms, a nice breakfast and clean dining area, friendly staff, and close to the casino. We will be back!
2024년 3월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 7일
Thank you so much for taking the time to send in such kind words. We hope that you will return again soon. Comfort Suites Tampa Fairgrounds is your home away from home. Mark SamsowGeneral Manager

10/10 - 훌륭해요

ileana

2024년 2월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 24일
Thank you for taking your valuable time to send in a nice review. We work hard to make ech guest experience the best. See you soon.

10/10 - 훌륭해요

JAMES CLAUDE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
even tho there was an upgrade to the property the staff made our stay restful and very pleasant. will for sure stay ther again on our next trip.
2024년 2월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 28일
Thank you, James, for the kind words. I am happy the team made your stay perfect. We look forward to seeing you again soon.

6/10 - 괜찮아요

Susan

가족 여행
별로예요: 청결 상태
The property was nice there was construction no wear to park I ended up with a nail in my tire parking in between containers if it was not under construction it would’ve been a lot nicer some of the night shift was not friendly at all about the parking or getting you anything was a big deal some of the people was very friendly as well
2024년 2월에 5박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 28일
Hello Susan, I am so sorry that there was not the high service levels delivered that you expect. The renovation is still ongoing, and we are doing all we can to get this done as quickly as possible for all our guests. We hope you will return again soon.

10/10 - 훌륭해요

Rod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The parking lot was full of storage units apparently due to the remodeling going on. I had to park well away from the door and the entrance to the parking lot was totally confusing due to the storage units placed in the parking spaces.
2024년 2월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
I am sorry anbout the containers in the parking area. the renovations are still in progress and that is a necessary part of the process. I am glad to see that you still enjoyed your stay. Please come back soon.

10/10 - 훌륭해요

Andrew

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
Thank you for the perfect survey score. We always want to get better at what we do here. We hope to see you here again soon.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how close it was to the fair. It was clean and comfortable.
2024년 2월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
I am so happy you got to enjoy the Fair this year. Please come back soon as we get closer to the full renovation being complete.

10/10 - 훌륭해요

Chrissie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no parking you had to park far away from the building which is not good when it is raining they have big containers in the customers available parking spots. The night staff was rude when ask about parking he stated there is parking unto the street rudely . The Hotel is nice and clean and very close to the casino which is nice and other things are not far .
2024년 2월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
Thank you for the survey. We are working hard on getting the renovation done as soon as possible. The containers are a part of the required process. I will personally look into the service issue you had with staff and correct immediately.

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Welcoming. Very nice room. Great bed.
2024년 2월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
Thank you for the survey response. I am glad the bed gave you a nice night of rest. Please come back to the Confort Suites Tampa Fairgrounds soon.

10/10 - 훌륭해요

patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hotel was clean and staff was great!
2024년 2월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
Thank you for the great survey score. I am so happy your stay was perfect. Please come back to Tampa soon.

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 3월 24일
Thank you for the great review. We look forward to the next time you are able to stay with us in Tampa

10/10 - 훌륭해요

Ken

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here a few times. Always clean and convenient to events.
2024년 2월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 5일
Thank you so much for the great review. Please come back to Tampa soon and we will make sure another great stay is achieved. Mark SamsowGeneral Manager

10/10 - 훌륭해요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JB 님, 2024년 2월 5일
Thank you for the great review! We sincerely appreciate your feedback. We hope to see you again soon.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to broadway felt safe in area
2024년 1월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 2일
Thank you so much for the great review. I am happy the team here make everything great for you. Please come back soon. Mark SamsowGeneral Manager

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was wonderful but the sheets for the beds had blood on them. Shower was dirty.
2024년 1월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 22일
Thank you for the review. I will investigate immediately into the claim that was made about the sheets and the shower. This is never acceptable. the Comfort suites prides itself on the cleanliness and we are focused on making this right.

10/10 - 훌륭해요

JOSEPH

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is convenient to Fairgrounds. The suites are nice and have been renovated.
2024년 1월에 3박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 21일
Thank you so much for the nice review. We strive every day to provide each guest with a great experience. We hope to see you return again soon.

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No housekeeping Construction noise The worst stay in a motel.
답변 제공: Mark Samsow 님, 2024년 1월 18일
I am so sorry that you had a poor stay experience. Renovation is never ideal for any of us. We are excited about the progress we are making and cannot wait to see the end results.Best wishes for your future travels

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 17일
Thank you for the great review rating. WE look forward to the next time you are here

4/10 - 별로예요

Wayne

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was not good, Angela was very rude and unclear
2024년 1월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 15일
I am so sorry that there was poor communication from the team. Angela is one of our best and it is rare there is anything but accolades for her. Please reach out to me more detail so I may be able to help explain.

4/10 - 별로예요

Kristopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I read that they were doing renovations, but that didn't bother me. The women who checked us in were top-notch. I originally booked two queens and they switched me to a king with no issues. Room was newly renovated and clean. Mattress was comfortable. Woke up in the morning and could not shower. THERE WAS NO HOT WATER! The young man at the front desk apologized, but stated he could do nothing about it. Very frustrating considering the cost for an out-of-the-way hotel.
2024년 1월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 17일
I am so sorry for the water problem at the Hotel. We have corrected the problem and we hope you will be back soon

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The rooms (stayed in 2 rooms) had an unpleasant stench. Not sure what it was.
2023년 12월에 2박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 8일
I am so sorry for the smell in the rooms. Please let the staff know immediately when this happens, and we could have made an effort to move you. I will investigate this incident immediately

2/10 - 너무 별로예요

Tina M

단체 여행
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 17일
I am so sorry for the experience you had at the hotel. We will do better next time

4/10 - 별로예요

Pamela

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Still Great Staff
The hotel is under construction and we were notified in advance. The room felt more like a hospital than a hotel, cold and sterile. The bed was small, not the king we ordered and paid for. Not much lighting and side lamps didn't work.
2023년 12월에 3박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 8일
Hello, Thank you so much for the feedback. We are still getting through the renovation and we have more adjustments to make. We hope you will be back soon to see the complete experience.

8/10 - 좋아요

mittushah

2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 3일
Thank you for taking the time to send in the constructive comments. We are doing everything possible to get the hotel through the renovation. We are excited to show off all the great improvements.

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are in the middle of a remodel, and the upgrades should be great. The breakfast needs a few more options
2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 3일
Hello Thomas, We are looking forward to the full renovation as we continue to improve the Hotel. Breakfast will be a focus on a few months and I believe you will like the changes. We look forward to seeing you back again soon. Mark SamsowGeneral Manager

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jess 님, 2023년 12월 29일
Thank you for your 5-star review! We sincerely appreciate your feedback.

10/10 - 훌륭해요

Dianne 님, Port Saint Lucie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jess 님, 2023년 12월 29일
Thank you for your 5-star review! We sincerely appreciate your feedback.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was fine and met my expectations. However, it was also undergoing a renovation at the time too.
2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 28일
Thank you so much David for the fantastic review. Even during the renovation, we are doing our best to keep up all the best service even with all the dust noise and containers in the parking lot. I sure do appreciate the comments that I will share with the team.Mark SamsowGeneral Manager

4/10 - 별로예요

BESSIE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 1월 3일
Thank you for sending in constructive feedback. We are doing everything we can to make sure even during renovations. We are sorry that the hotel did not live up to your expectations.

4/10 - 별로예요

Anne Marie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in to Comfort at Fairgrounds with my daughter and son. Due to flight delays we arrived at the hotel after 12:00 am. We booked two rooms. The front desk clerk was not gracious and outright rude at check-in. Quite frankly, we were made to feel unwelcome and he was doing us a favor checking us in. At one point during the first room check-in he spoke disrespectfully to me. I responded we were all tired and a little help and guidance would be appreciated. He snapped back he was, and I simply said no you’re not. It took double the time for the clerk to check us in for the second room. My room had a unclean toilet as well as a dirty and tangled hairdryer. The ac was very loud when it kicked in. We did not read the fine print of the hotel description which denoted ongoing construction in the hotel. I own that. But nail guns into the flooring above both rooms before 7:00 am was not right. And the night clerk did not mention anything about construction early in the morning as a reminder. Matthew, an employee on the day shift, was the redeeming employee at Comfort Inn. He listened, provided insight, and quelled the storm. Matthew should be given kudos and praise for the customer service skills he demonstrated.
2023년 12월에 4박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 19일
Hello, I am so sorry for the unfortunate experience you had at the Hotel. My team has been trained to make every guest feel welcome, especially after such a long trave day. I assure you the coaching to my night auditor will be addressed. We also noted that the room conditions were not to your satisfaction. I will work with my Housekeepers to determine where we can improve. We have all the notifications about the Hotel under renovation to all our booking partner channels. We also remind every guest at check in and have displays explain the work. The team works on the renovation from 8 am to 6 pm daily. I hope we have a chance to get you to return once we are complete and you see the great changes. I will thank Matthew for the work he did when speaking with you. Mark SamsowGeneral Manager

10/10 - 훌륭해요

Robin

2023년 8월에 1박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 19일
Thank you so much for the great review. We look forward to the next time you are in Tampa and need a home away from home. Mark SamsowGeneral Manager

8/10 - 좋아요

Daniel

2023년 12월에 1박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 19일
Thank you so much for the good survey response. We are working hard on the renovations to get the property updated to make each stay even better. We hope to see you return to the Hotel soon. Mark SamsowGeneral Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Rude staff
Staff was horribly rude and the hotel was being remodeled.
2023년 11월에 4박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 5일
I am so sorry that you had a poor experience at the Hotel. The renovation is a tough process to go through and we do everything possible to mitigate the noice and dust during the process. I hear you comments on the staff being rude and want to let you know that this is the one area that we can do our best to help our guest. I hope you will return when the Hotel is done, and we win back your loyality. Please continue to check our website to get updates on the completion of the project. Mark SamsowGeneral Manager

8/10 - 좋아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Mark Samsow 님, 2023년 12월 5일
Thank you Carlos for taking the time to convey the positive survay respomse. We are working hard on enhansing the guest experience as we go through the full renovation. We are happy that you enjoyed the time you spent here. See you soon.Mark SamsowGeneral Manager

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mark Samsow 님, 2024년 2월 27일
Thank you for taking the time for the survey. We always try to gather information that will make us better. We hope to see you here again soon. Mark SamsowGeneral Manager

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second time staying here. I love this place. They are very welcoming. They have a great breakfast. The hotel and rooms are clean and it's a very safe place. When I come back to Tampa this is where I will stay. The rooms are also very big.Highly recommend it.
2023년 11월에 2박 숙박함
답변 제공: Mia 님, 2023년 12월 2일
Thanks for these perfect ratings and high recommendations!

8/10 - 좋아요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff and close to the elevator.
2023년 11월에 1박 숙박함
답변 제공: Mark Samsow 님, 2023년 11월 24일
Hello Charlotte, Thank you for the great feedback on the survey. I know you understand that having guests in the hotel during a renovation cane be challenging for both you the guest, and us here in the building. We are excited to get more rooms refreshed to show you the grand improvements. See you back soon.Mark SamsowGeneral Manager

4/10 - 별로예요

Renee

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction at property. Thin wall
2023년 11월에 3박 숙박함
답변 제공: Mia 님, 2023년 11월 13일
Thanks for your feedback!