Not happy with check in supoused 2pm they said room not ready we wait until 5pm, they give smoking room which is not in my booking we refused then we complaints they give us 12th floor when we get in to the room the tv program not clear, noises from aircondition not get towel until 12pm, we need to call reception many time with this problems. Anyway we get room nice and clean bed very comfy, manager hotel come to apology for delays.