Outdoor pool

Reviews of Hyatt Place Tegucigalpa

3.5 out of 5
Hyatt Place Tegucigalpa
Avenida La Paz, Paseo los Proceres, Tegucigalpa, Francisco Morazan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 425 reviews" "
Rating 8 - Good. 79 out of 425 reviews" "
Rating 6 - Okay. 15 out of 425 reviews" "
Rating 4 - Poor. 11 out of 425 reviews" "
Rating 2 - Terrible. 21 out of 425 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel, Helena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent services.
Stayed 2 nights in Mar 2024
Response from Gerencia General on Mar 13, 2024
Dear Mrs. AngelicaThank you for the feedback and for your preference in staying with us during your last visit to Tegucigalpa. Glad to hear that you enjoyed our stay with us, and we will take your comments into consideration.Hope to have you again soon.Suyapa GuevaraGeneral Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia General on Mar 13, 2024
Estimado ChristianGracias por hospedarse con nosotros y por dejarnos su evaluación de su reciente estadía. Esperamos poder tenerlo en casa nuevamente.Suyapa GuevaraGerente General

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 1 night in Feb 2024
Response from Gerencia General on Mar 13, 2024
Dear Mr ErickThank you for the feedback and for your preference in staying with us during your last visit to Tegucigalpa. Glad to hear that you enjoyed our stay with us, and we will take your comments into consideration.Hope to have you again soon.Suyapa GuevaraGeneral Manager

10/10 Excellent

Layra Aguirre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 28, 2024
Estimada Layra AguirreGracias por su preferencia agradecemos su valoración proporcionada.Esperamos pronto poder nuevamente darle la bienvenida.Suyapa GuevaraGerente General

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and location.
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 28, 2024
Dear VeronicaI’m so glad you enjoyed your stay. our review and recommendation are welcomed and appreciated. Thank you for staying with usSuyapa GuevaraGeneral Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 28, 2024
Estimada FatimaAgradecemos su valoración proporcionada y su preferencia.Esperamos poder darle nuevamente la bienvenidaSuyapa GuevaraGerente General

10/10 Excellent

Maximilian

Stayed 1 night in Feb 2024

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Gerencia General on Jan 31, 2024
Thank you for your feedback, and for your preference in staying with us. We are so happy to hear that you enjoyed your stay. We look forward to seeing you again soon.Suyapa GuevaraGeneral Manager

10/10 Excellent

MELVIN

Stayed 1 night in Jan 2024
Response from Gerencia General on Mar 6, 2024
Estimado MelvinAgradecemos su reseña positiva y su preferenciaEsperamos poder darle la bienvenida nuevamente en un futuro cercanoSuyapa GuevaraGerente General

8/10 Good

MARIA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Need more deserts option. Some pillows smell dirty
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 29, 2023
Dear MariaThank you for taking the time to provide your feedback on our hotel. We are glad that you enjoyed your stay and appreciate that you brought the lack of desert options to our attention. We also acknowledge your comment about the smell of some of the pillows. At our hotel, we strive to provide an environment that is comfortable and clean for all of our guests. We hope you choose to stay with us again in the future.Suyapa GuearaGeneral Manager

10/10 Excellent

Donald

2/10 Terrible

Christian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room is not even ready, they have made us wait for one hour. Staff was unhelpful to resolve.
Stayed 1 night in Dec 2023

6/10 Okay

David A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conditions change but price is the same
I booked for 3 days and i need to book another day, i did it at the same time, they charge the same fare, at the hotel after 3 days they told me I need to change room because i had another reservation, the last room wasn't the best, completely different
Stayed 3 nights in Nov 2023

2/10 Terrible

Katherine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Amenities Closed Loud Music all Night
The hotel is clean and the staff is very friendly however the amenities like pool and gym were not accesible due to an event. The only reason I booked this hotel was to use the pool and gym. Blocking access to paying guests due to another event is unfair to us as the amenities is a deciding factor when booking a hotel and they heavily advertise the pool in their pictures. There was loud music all night due to said event which made it almost impossible to get any sleep on the floor I was in. I would not stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Nancy, St. Rose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac needs attention.
Stayed 3 nights in Nov 2023

6/10 Okay

Duane, APO AE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 10 nights in Nov 2023

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gerencia General on Nov 20, 2023
Estimado JoseAgradecemos el tiempo que se haya tomado para compartir su opinión en relación a su pasada estadía , nos complace saber que cumplimos con sus expectativas durante su estancia.Esperamos volver a darle la bienvenida a esta su casa Hotel Hyatt Place Tegucigalpa.Atentamente.Suyapa GuevaraGerente General

8/10 Good

Enrique

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Gerencia General on Nov 1, 2023
Estimado Robet Gracias por su valoración apreciamos mucho el tiempo que se ha tomado para proporcionarnos su calificación nos complace saber que cumplimos en su totalidad con sus expectativas.Esperamos poder dale la bienvenida pronto a esta su casa Hotel Hyatt Place Tegucigalpa.AtentamenteSuyapa GuevaraGerente General

10/10 Excellent

Erika

Stayed 1 night in Sep 2023
Response from Gerencia General on Oct 4, 2023
Estimada Karla, agradecemos su preferencia y que tanto el servicio, la ubicación de nuestro Hotel y nuestro personal hayan cumplido con sus expectativas.Esperamos volver a darle la bienvenida pronto en Hotel Hyatt Tegucigalpa Suyapa Guevara Gerente General

10/10 Excellent

Karla

Stayed 1 night in Aug 2023
Response from Gerencia General on Oct 4, 2023
Estimada KarlaApreciamos su preferencia Hotel Hyatt Tegucigalpa y que recomiende nuestros servicios , nos alegra saber que su pasada estadía cumplió en su totalidad con sus expectativas.Esperamos contar con visita próximamente.Suyapa GuevaraGerente General

8/10 Good

Vanessa

Stayed 1 night in Sep 2023
Response from Gerencia General on Oct 4, 2023
Estimada VanessaMuchas gracias por compartir su opinión sobre nuestro servicio .Estamos encantados de que haya disfrutado su estadía!Esperamos contar con visita próximamente.Suyapa GuevaraGerente General

10/10 Excellent

Gustavo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always!
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandy

Stayed 4 nights in Aug 2023
Response from Gerencia General on Sep 19, 2023
Estimada SandyGracias por preferirnos. Esperamos haber cumplido con la totalidad de sus expectativas durante su estancia.Nos encantaría verla de nuevo muy pronto,Suyapa GuevaraGerente General

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent. Great service and great food.
Stayed 1 night in Aug 2023

10/10 Excellent

Alejandrina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice Hotel great staff safe area I strongly recommended . The only thing I noticed was bed sheets was stains on it . I requested new bed blankets!!! Very quiet Room
Stayed 4 nights in Aug 2023
Response from Gerencia General on Aug 15, 2023
Dear Alejandrina, Thank you for your preference in staying with us during your latest visit to Tegucigapla. I can assure you that we will be looking into the inconvience that you had during your stay for the continous improvement of our service. Hope that you can give us another oportunity to give you a true Hyatt Place Tegucigapla experience. Suyapa GuevaraGerente General

8/10 Good

Jessica

Stayed 2 nights in Jul 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convinient. There are lots of little shops around, fast food, mini mall, safe area.
Stayed 1 night in Aug 2023
Response from Gerencia General on Aug 7, 2023
Dear Bonnie, Thank you so much for your preference in staying with us. I am glad to hear that you enjoyed your stay. Hope to see you soon. Suyapa GuevaraGeneral Manager

10/10 Excellent

david

Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 17, 2023
Estimado David,Gracias por su reciente visita a nuestro hotel, nos alegra saber que disfruto de su estadía. Esperamos poder tenerlo en casa nuevamente pronto. Suyapa GuevaraGerente General

10/10 Excellent

Malcon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was really good, just will make some observations in cleaning service on room, we returned from the pool and the room was not made. And service at the pool should be available since early even if it’s Sunday, to offering snacks or drinks if needed.
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 1, 2023
Dear Malcom, Thank you for staying with us on your latest visit to Tegucigalpa. It was a pleasure to have you with us in the hotel. We will be taking your comments into consideration for the continous improvement of our services. Hope to see you soon again. Suyapa GuevaraGeneral Manager

10/10 Excellent

Ismael

I like the breakfast 😋
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 1, 2023
Dear Ismael, Thank you for staying with us on your latest visit to Tegucigalpa. It was a pleasure to have you with us in the hotel. Hope to see you soon again. Suyapa GuevaraGeneral Manager

8/10 Good

Jaymie

Liked: Cleanliness, property conditions & facilities
Everything was excellent! Except for a putrid smell in the hallway. Staff is great!
Stayed 2 nights in Jul 2023
Response from Gerencia General on Jul 26, 2023
Dear Jaymie, Thank you for your preference in staying with us during your recent visit to Tegucigalpa. I am glad to hear that you enjoyed your stay with us. I would also like to apologize for the inconvenience that you had on the day of your check-out. I can assure you that we will take your comments into consideration for the continues improvement of the hotel. Hope to have you soon staying with us once again. Suyapa GuevaraGeneral Manager

10/10 Excellent

Henry, Closter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very nice staff
Stayed 1 night in Jul 2023
Response from Gerencia General on Jul 13, 2023
Dear Henry, Thank you for choosing Hyatt Place in your last visit to Tegucigalpa. I am gald to hear that you enjoyed your stay with us. Hope to see you staying with us again soon. Suyapa GuevaraGeneral Manager

10/10 Excellent

JORGE

Stayed 3 nights in Jul 2023
Response from Gerencia General on Jul 10, 2023
Estimado Jorge, Gracias por su preferencia al hospedarse con nosotros en su reciente visita a Tegucigalpa. Nos alegra saber que disfruto de su estancia. Esperamos poder tenerlo en casa pronto nuevamente. Suyapa GuevaraGerente General

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Un cuarto amplio
Stayed 1 night in Jun 2023
Response from Gerencia General on Jun 26, 2023
Estimado Mario,Gracias por su reciente visita a nuestro hotel, y por su preferencia al hospedarse con nosotros en su ultima visita a Tegucigalpa. Esperamos poder tenerlo en casa nuevamente pronto. Suyapa GuevaraGerente General

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the Hotel your looking for!!! 5 estrellas!
It was amazing! From the beautiful rooftop pool area to the fantastic daily breakfast and the friendly helpful staff, the is the only place to stay in Tegucigalpa! I have stayed in a few of the top properties here and this one is simply superior!!
Stayed 6 nights in May 2023
Response from Gerencia General on May 29, 2023
Dear Scott, Thank you for your preference in staying with us on your latest visit to Tegucigalpa, and for all of your comments regarding the hotel, I will share it with the team. Hope to see you soon again with us. Suyapa Guevara General Manager

10/10 Excellent

Enrique

Stayed 1 night in May 2023
Response from Gerencia General on May 19, 2023
Estimado EnriqueGracias por hospedarse con nosotros y por dejarnos su evaluación de su reciente estadía. Esperamos poder tenerlo en casa nuevamente. Suyapa GuevaraGerente General

6/10 Okay

Hector

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Im front desk people need to have more manners and be more professionals on any aspect
Stayed 2 nights in May 2023
Response from Gerencia General on May 16, 2023
Dear Hector, Thank you for your preference in staying with us. Hope that you enjoy your stay with us. I am sorry to hear about the inconvenience you had at the front desk, I can assure you that we wil take your comments into consideration for the continous improvement of our services. Hope to see you staying with us soon. Suyapa Guevara Gerente General

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable.
Stayed 2 nights in Apr 2023
Response from Gerencia General on May 5, 2023
Estimada Gloria, Gracias por su reciente visita a nuestro hotel, agradecemos su preferencia. Espero que todo durante su estancia haya sido de lo mas placentero.Esperamos poder tenerla en casa nuevamente. Suyapa GuevaraGerente General

10/10 Excellent

ana

Liked: Amenities, property conditions & facilities
goof
Stayed 2 nights in Apr 2023
Response from Gerencia General on May 5, 2023
Estimada Ana,Gracias por su reciente visita a nuestro hotel. Espero que todo durante su estancia haya sido de lo mas placentero. La esperamos pronto nuevamente. Suyapa GuevaraGerente General

10/10 Excellent

Carl

Liked: Staff & service, amenities, property conditions & facilities
nice place very clean
Stayed 2 nights in Apr 2023
Response from Gerencia General on Apr 25, 2023
Dear Carl, Thank you for your preference in staying with us. I hope that we were able to meet your expectations and that you will be coming back soon to stay with us. Suyapa GuevaraGeneral Manager.

8/10 Good

Migel

Stayed 1 night in Apr 2023
Response from Gerencia General on Apr 27, 2023
Estimado Migel, Gracias por su preferencia la hospedarse con nosotros, me alegra saber que haya tenido una excelente estadía con nosotros. Esperamos poder tenerlo en casa nuevamente. Suyapa GuevaraGerente General

10/10 Excellent

Fabio, Lititz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time with my family
Stayed 2 nights in Mar 2023
Response from Gerencia General on Apr 3, 2023
Dear Fabio,Thanks for your preference in staying with us. I am glad to hear that you had a great time with us. Hope that you can visit us again. Suyapa GuevaraGerente General

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Gerencia General on Apr 12, 2023
Estimada Karen, Gracias por su preferencia al hospedarse con nosotros, espero que su estancia haya sido de lo mas placentera. Esperamos poder tenerla en casa pronto nuevamente. Suyapa GuevaraGerente General

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2023
Response from Gerencia General on Mar 24, 2023
Dear Jose, Thank you for choosing Hyatt Place Tegucigalpa for your travel accomidation and for taking your time completing the satisfaction survey. I am glad to hear that everything was great during your stay. Hope to have you staying with us soon. Suyapa GuevaraGeneral Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gerencia General on Mar 15, 2023
Estimado Robert, Gracias por su preferencia al hospedarse con nosotros. Le invito a seguirnos en nuestras redes sociales para estar enterado de nuestras promociones y eventos especiales. Lo esperamos pronto. Suyapa GuevaraGerente General

2/10 Terrible

Olinto

Business traveler
Disliked: Cleanliness
System down I not get a room even when they had my information printed.
Stayed 1 night in Mar 2023
Response from Gerencia General on Mar 15, 2023
Dear Olinto, I am sorry to hear about your inconvience during your stay with us. I will be speaking with the personal regarding your comments to improve our services. Hope you give us another chance and stay with us in your next visit. Suyapa GuevaraGeneral Manager

6/10 Okay

Florentino

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Discriminatory, double charged room, rude
Added a room for mother and sister as the stay was to bring wedding dresses and gifts from the USA. I has already reserved this stay for 4 days, and they refused to allow us to add a room. They demanded paperwork for my mother, two sisters and brother, although one did not even stay, and for my sister who was getting married, they demanded documentation for the child and accused us, a brown Honduran family, of child smuggling. We spent $400 at the restaurant and bar. They had a lot of attitude toward my family who are farmers, it was extremely insulting. I own a company in Texas and after being detained for an hour trying to register them, they charged quadruple room rate as I have just received the invoice today. I am extremely unhappy.
Stayed 4 nights in Feb 2023
Response from Gerencia General on Feb 27, 2023
Dear FlorentinoThank you for posting your review regarding your stay at Hyatt Place Tegucigalpa. Receive my most sincere apology due to the inconveniences occurred during your stay. In compliance with the laws in Honduras for Children and Teens protection allowing them to stay with their parents or legal guardians and according the international laws for human trafficking, we must protect our children by requesting all the documentation needed for their register in order to stay in our hotel. On behalf from the Hyatt Place family, I beg for your comprehension on this matter.Thank you for preferring us,Suayapa GuevaraGeneral Manager

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel in Tegucigalpa, Honduras
What a great hotel to stay, the staff are friendly specially the Restaurant personnel. They treated us warmly and the service was magnificent. We will definitely coming back to this Hotel.
Stayed 8 nights in Feb 2023
Response from Gerencia General on Mar 3, 2023
Dear Juan C,Thank you for sharing a review regarding your experience as our guest. We are glad to know that our staff and our facilities have accomplished your expectative.Thank you for preferring us,Suyapa GuevaraGeneral Manager