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5.0 (5점 만점)
5.0 객실의 청결도
5.0 서비스 및 직원
5.0 객실의 편안함
5.0 호텔 상태
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5점(5점 만점)
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Highly recommend

게시일: 2019. 2. 24 , Hotels
Our stay at the Ballard House was fantastic. The first night we had a little bit of a mishap because there were tenants in the downstairs third bedroom, which was supposed to be locked so that neither we, nor them, could enter into each others’ rooms. But unfortunately, it was unlocked and the guests entered into our two bedroom area. It was fine, we explained that we shouldn’t have access to each others’ places and they left us alone for the night. I called Sky Run’s customer service at 11pm and they had a plan to come get it fixed the next day. They sent someone to replace the deadbolt and then kept the key. It ended up being just fine and Sky Run was quick and responsive. It was right near the free gondola (just two blocks) and near firecracker sledding hill. We enjoyed it very much. Highly recommend.
호텔 매니지먼트의 의견
2019. 2. 27에 RedAwning Guest Engagement (호텔 매니지먼트)에 의해 작성
Hi Julia, We're happy that this stay was enjoyable and the minor issues of the downstairs tenants was taken care of without any additional problems. We hope to host you again soon to gibe you another wonderful stay.