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Reviews of Gran Melia Jakarta

5 out of 5
Gran Melia Jakarta
Jalan H.R. Rasuna Said Kav X-0, Kuningan, Jakarta, Jakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 410 reviews" "
Rating 8 - Good. 160 out of 410 reviews" "
Rating 6 - Okay. 31 out of 410 reviews" "
Rating 4 - Poor. 9 out of 410 reviews" "
Rating 2 - Terrible. 7 out of 410 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando, Hermosa Beach

Stayed 1 night in Mar 2024

10/10 Excellent

Endiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenichi

Stayed 1 night in Dec 2023
Response from Mega - E-Commerce Manager on Dec 15, 2023
Dear Kenichi,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future,Best regards.

6/10 Okay

Chi Hang Aaron

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
very old hotel
The hotel is very old. Lobby is good, but the room is very old. Enterring to the room has smoke smell. and also electronic curtain didn't work, need to wait for 30 mins and fix another 30 mins in order to move up curtain. faciloty in the room is very old .
Stayed 1 night in Aug 2023
Response from Mega - E-Commerce Manager on Aug 15, 2023
Dear Chi Hang Aaron,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your visit. We value your feedback as it helps us improve.Please know that we are taking immediate steps to address this issue and ensure it doesn't happen in the future.We appreciate your support and would love the opportunity to make it up to you. Please feel free to reach out to us directly so we can discuss this further and find a suitable solution. We are committed to providing exceptional service and hope you'll consider giving us another chance.Thank you for bringing this to our attention.

10/10 Excellent

CWJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mega - E-Commerce Manager on Jul 21, 2023
Dear CWJ,Thank you for taking your time to leave us a good review, your review is meant a lot to us and we look forward to welcoming you back to Gran Melia JakartaBest regards,.

10/10 Excellent

Kenichi

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Mega - E-Commerce Manager on Jun 15, 2023
Dear Kenichi,Thank you for taking your time to left a great review for us. We look forward to welcoming you back to Gran Melia Jakarta.Best regards,

8/10 Good

Anton

Good
Stayed 2 nights in Apr 2023
Response from Mega - E-Commerce Manager on Jun 15, 2023
Dear Anton,Thank you for taking your time to left us your valuable review. We look forward to welcoming you back to Gran Melia Jakarta.Best regards,

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very good customer support. I will definitely stay here again.
Stayed 3 nights in Apr 2023
Response from Mega - E-Commerce Manager on Apr 26, 2023
Dear Sachin Nithyan,Once again thank you for sharing your recent experience.Your words are powerful for all the team who is willing to go beyond the call of duty in everyday service provided to our guests!We are proud knowing that we succeeded in delivering you all the deserved comfort, personal treat and a memorable experience.Your home away from home stays here with the doors open to welcome you back in another occasion!Sincerely,

4/10 Poor

Bahl

Stayed 3 nights in Apr 2023
Response from Mega - E-Commerce Manager on Jun 15, 2023
Dear Bahl,We are very sorry that we weren't able to reassure you the deserved comfort and that you left the hotel with such an overall negative perception.We are deeply reviewing the highlighted points in order to prevent this from occurring in the future.In case you one day are willing to deposit your trust in us again, please contact us directly.Best regards,

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level service was excellent
Stayed 3 nights in Nov 2022

10/10 Excellent

Fernando

Stayed 3 nights in Aug 2022

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020
Response from Herlan Setiawan on Feb 4, 2020
Thanks for the awesome rating. We really appreciate it.

10/10 Excellent

ROBERT PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying here
Friendly service, helpful, great room
Stayed 3 nights in Jan 2020
Response from Herlan Setiawan on Feb 3, 2020
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Herlan Setiawan on Jan 14, 2020
We would like to thank you for taking the time to share your experience with us. We value feedback, good or bad as it allows us to asses and improve our offering and ensure that all of our guests leave with fantastic memories. Please allow me to take this opportunity to convey our sincerest apology for having failed to reach your expectation during your stay with us. Thank you once again and I do look forward to welcoming you back to Gran Meliá Jakarta. With warmest regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Very good staff that is quite helpful. The rooms are very large. The room service from the on site restaurants is better than I expected. I would consider staying here again, however - as others have pointed out the hotel is out dated and the flooring is needing to be replaced.
Stayed 13 nights in Nov 2019
Response from Herlan Setiawan on Dec 30, 2019
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback in regard our staff and room service has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards.

8/10 Good

Rainman, Usa

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice architecture and good food . However, a bit flat in terms of the vibe and a bit outdated
Stayed 3 nights in Nov 2019
Response from Lalu Taupan Syahputra on Dec 4, 2019
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback has been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards, Lalu Taupan Syahputra Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Lalu Taupan Syahputra on Nov 19, 2019
Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

6/10 Okay

Jeffrey

Traveled with group
Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from Lalu Taupan Syahputra on Nov 19, 2019
Thanks for the rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Lalu Taupan Syahputra on Nov 19, 2019
Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Lalu Taupan Syahputra on Oct 30, 2019
Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming and helpful. Rooms are kept well, although are little tied.
Stayed 3 nights in Sep 2019
Response from Lalu Taupan Syahputra on Sep 25, 2019
hank you for your review. We truly appreciate the support. Best regards, Lalu Taupan Syahputra Guest Experience Manager

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah! Would recommend to stay
Comfortable place! The hallway can be a bit spooky but the interior of the room is clean. The interior furniture is a bit old fashion but the room is spacious. Breakfast variety is extensive. If you are ordering food in, make sure you tell the driver where to meet you as the hotel has a couple of entrances. Will rebook for business if the price is right :)
Stayed 1 night in Jul 2019
Response from Lalu Taupan Syahputra on Sep 25, 2019
Thank you for your amazing review. We truly appreciate the support. Best regards, Lalu Taupan Syahputra Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly staffs
Convenient area if you have business in Kuningan area and not to far to Plaza Senayan (Rp 25.000 using Bluebird). Breakfast was ok and overall all the staffs are very friendly
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main dining area and room service was awesome. Generally every area, including the room and gym was well kept supported by friendly staff. It allowed my short stay to be quite enjoyable. Encountered a lot of traffic on the roads outside, which is understandable, being in the city
Stayed 3 nights in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Anita

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

excellent!

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs provide heartfelt service at any circumstances. Rooms are equipped with good quality amenities but smell is rather unpleasant, tho.
Stayed 1 night in Apr 2019
Response from Herlan Setiawan on Apr 29, 2019
Dear Valued Guest, We're so glad to hear you were happy with your stay and services from our team member. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Medhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay.
Amazing stay in Gran Melia hotel.
Stayed 5 nights in Apr 2019
Response from Herlan Setiawan on Apr 29, 2019
Dear Mr. Medhat, We're so glad to hear you were happy with your stay and services from our team member. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta.

6/10 Okay

mark

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs some maintenance & cleaning.
Hotel needs some maintenance. I noted this in my check in review and the hotel claimed they addressed it with me but never reached out. I included some pictures of the mold around the sink, dirty shower stall, cracked wall paper, dirty AC vent, and the toilet flush the comes off. Hope this is a little clearer to the management. All of this is from my room.
Stayed 3 nights in Apr 2019
Response from Herlan Setiawan on Apr 29, 2019
Dear Mr. Mark, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel And facilities is beautiful, but the bathroom not so, the foods is ok just a bit looks like unprofessional and a bit untidy
Stayed 2 nights in Mar 2019
Response from Herlan Setiawan on Apr 29, 2019
Dear Valued Guest, We're so glad to hear you were happy with your stay and services from our team member. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, very professional and courteous staff.
Stayed 2 nights in Mar 2019
Response from Herlan Setiawan on Apr 29, 2019
Dear Mr. John, We're so glad to hear you were happy with your stay and services from our team member. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta.

8/10 Good

AM, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant Staff lack awareness, table dirty staining shirt and one person really rude at closing time to get rid of us.
Stayed 5 nights in Feb 2019

8/10 Good

Christal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
Nice hotel, but service could have been better. They couldn't give us a room with one king size bed, so my wife and I ended up having two smaller beds which was the first in years. Also, the breakfast buffet didn't have many items suitable for vegetarians which was disappointing in this day and age. The employees in the breakfast buffet area should learn to speak better English and become more familiar with vegetarian foods.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

6/10 Okay

M.N.Nor, Petaling Jaya Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel is nice however the breakfast was disappointing. Food selection mediocre, some foods are cold when it supposed to be warm and they only replenish everything once it was finished, not before that and guess have to wait in order to get the food. The service at the coffee house also very bad, feels like at 4 stars hotel rather than at 5 stars deluxe hotel.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by foot to the Ministry of Health. Sop Buntut is delicious.
Stayed 6 nights in Dec 2018
Response from Lalu Taupan Syahputra on Dec 17, 2018
Thank you for your comments and happy to share that our Sop Buntut is the best seller at Gran Melia Jakarta for Indonesian food. We look forward to welcoming you back very soon! Thank you Best Regards, Lalu Taupan Syahputra Guest Experience Manager

8/10 Good

Mr Boo Lye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking experience!
The service at Gran Amelia was good. The shocking aspect of the stay was when I discovered an unauthorised payment was made from my credit card for a breakfast which the hotel forgot to charge me. As soon as I heard about the under charge, I emailed them to advise them to revise the invoice which did not include a 20% discount. When I received the revised invoice, I contacted Gran Melia to pay for the under charged breakfast, the duty manager advised me that they had debited my credit card without my prior authorisation! Technically, this action is illegal!
Stayed 21 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience. The hotel was nice and clean.
Stayed 3 nights in Nov 2018
Response from Lalu Taupan Syahputra on Nov 28, 2018
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us on Expedia! We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta. With warmest regards, Lalu Taupan Syahputra Guest Experience Manager

10/10 Excellent

NurJehan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great hospitality. The staff are all very helpful.
Stayed 4 nights in Nov 2018
Response from Lalu Taupan Syahputra on Nov 28, 2018
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us on Trip Advisor! We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta. With warmest regards, Lalu Taupan Syahputra Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Lalu Taupan Syahputra on Nov 28, 2018
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Your positive feedback in regards of the noisy have been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you again at Gran Melia Jakarta soon. Best Regards, Lalu Taupan Syahputra Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Lalu Taupan Syahputra on Oct 29, 2018
Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us on EXPEDIA! We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta. With warmest regards, Lalu Taupan Syahputra Guest Experience Manager