The all-inclusive options were very limited with poor quality drinks (the wine gave me heartburn), cocktails were served from a push-button machine, the beer tap at the buffet created too much head (but not repaired), charges for using the room safe, many areas not opened during the whole week, no AI options at the Sunset Bar.
The welcome drink when you check-in is fruit water – most 4-star hotels offer cava or a cocktail, especially during the festive period.
The music that was played everywhere was a very short loop of Christmas songs that is difficult to tune out even with headphones. This was still going around in our heads several days after we left.
I also had concerns about Covid measures – not all cleaners were wearing a mask when cleaning the rooms, and sunbeds/Bali beds/bar seats were not cleaned between customers (we only saw one female lifeguard cleaning sunbeds one day during the week we stayed).
This was very different to the hotel we stayed at the previous week in Tenerife.
It is good that there is a separate adult only area however entertainment was limited in that area. The best part was that the newly decorated room was clean and well finished although had some snagging issues. Some other guests were experiencing problems with doors and fittings needing attention...also a nasty drain smell coming from the wine tap at the buffet.
Felt really upset with how I was treated as though I expected things for 'free' when I had paid all-inclusive on arrival.
