외관

컴포트 스위트 테러 호트 - 대학 지역 여행 후기

2.5 out of 5
컴포트 스위트 테러 호트 - 대학 지역
501 E Margaret Dr, Terre Haute, IN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 601개 이용 후기 중 209개" "
평점 8 - 좋아요. 601개 이용 후기 중 209개" "
평점 6 - 괜찮아요. 601개 이용 후기 중 99개" "
평점 4 - 별로예요. 601개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 601개 이용 후기 중 38개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Tiffany,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to contact hotel management directly. Thank you for choosing to stay with us.

8/10 - 좋아요

Bobby

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good choice for a last minute decision to go see the eclipse! Great stay!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Bobby,We're thrilled to hear you enjoyed your stay with us during such a special event like the eclipse! Your positive feedback is greatly appreciated. We hope to welcome you back for more fantastic experiences in the future.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was great with eggs, sausage and orange juice! Clean, comfy bed, friendly service.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Karen,We are delighted to hear that you enjoyed the breakfast and found our beds comfortable during your stay. Our team is dedicated to providing friendly service to all our guests. Thank you for taking the time to share your positive experience with us!

6/10 - 괜찮아요

Darin

2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Darin, We appreciate you choosing to stay with us. If there's anything we can assist you with please don't hesitate to contact us directly.

8/10 - 좋아요

laura

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello laura,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to share them with us directly. We hope to welcome you back soon!

2/10 - 너무 별로예요

Michele 님, Scottsburg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Michele,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value all feedback as it helps us improve our services for future guests.

6/10 - 괜찮아요

Russell

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
the property needs a bit of work and a good cleaning of the carpets. The staff is the saving grace for this site.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Russell,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and their dedication to providing excellent service. We apologize for any inconveniences you may have experienced during your stay. Guest satisfaction is important to us, and we continuously strive to enhance our facilities. We appreciate your valuable input and will address the areas you mentioned to ensure a better experience for future guests.

10/10 - 훌륭해요

Kenneth

단체 여행
좋아요: 편의 시설/서비스
Nice, clean facilities. Helpful, friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Kenneth,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our facilities to be nice and clean, and that our staff was helpful and friendly. We strive to provide excellent service to all our guests and are thrilled to know that we succeeded in your case. We hope to welcome you back soon!

8/10 - 좋아요

Karen

가족 여행
We paid for a king bed but there was only 1 left on the second floor and the elevator wasn’t working properly so we settled for a room with 2 queen beds on the first floor. Nobody would want to chance getting stuck. Room was clean…no problems. Kind workers
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Karen,Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with the availability of the king bed and the elevator. We appreciate your understanding in settling for a room with two queen beds on the first floor. It's great to hear that you found the room clean and our staff kind. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Ashlee 님, Terre Haute

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Peace… in healing… for betterment. Was there a while doing that… and I left after the prime minister of India and his wife and daughter left. Then money cons started charging me double.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Ashlee, Thank you for sharing your experience with us. We appreciate your patronage during your stay and apologize for any inconvenience you may have encountered. We kindly request you to reach out to our management directly regarding the billing concern you mentioned, as they will be able to assist you further.

8/10 - 좋아요

Debbie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Debbie,Thank you for choosing our hotel for your stay. We value your experience and would appreciate if you could contact us directly to share any feedback you might have, as it would enable us to address any concerns. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello James,We are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to provide you with excellent service and accommodations. We hope to welcome you back soon for another memorable stay.

2/10 - 너무 별로예요

Jill

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I would NEVER stay here again! My daughter and I stayed 2 nights and were given the worst room in the hotel. The parking lot was sparse and there are 3 floors to the hotel, yet they gave us the room on the bottom floor, right next to the ice machine and the pool. They then proceeded to put someone above us on both nights. I was woken up at 1 o'clock in the morning, the second night, by running around, stomping, and jumping up and down...for half an hour! I was not calling or going up to the front desk because that would only entail them calling upstairs and making the people above me angry. I eventually banged on the wall and they slowly stopped. The room key stopped working the first morning after, so I had to go from the side door around to the front entrance to have them re-activate it. This also happened on our last day. The final thing that was terrible, was I went to get breakfast at 9 am and there were only a few yogurts, 1 bagel, some burnt and shriveled up sausage, and dry/hard scrambled eggs. The staff was very nice, and the rooms were clean. Those are the only 2 positive things I got out of our stay. Oh, and I am recovering from shoulder surgery and simply wanted to relax for a few days while visiting my daughter. I was unable to sleep the entire stay between hearing people in the pool area, to the upstairs guests, and my pain is severe and I needed sleep. Hence getting a hotel to sleep at.
2023년 12월에 2박 숙박함
답변 제공: Lisa 님, 2023년 12월 5일
Jill, I am very sorry to hear you did not enjoy your stay with us. We take our guest reviews very serious, as well as insight on how to make the stay better for our guest. We always encourage our guest to let us know when they are having issues. I do understand your not wanting the guest above you to be upset, being a hotel we have seen a lot of very understanding guest in this case I am sure it would have worked out the same. We would have gladly put you on a higher floor but it looks like you had a handicap accessible room and all of those room types are on the first floor. I am sorry about the room keys, those can become easy canceled if to close to a cell phone and any credit cards. I will look into the breakfast condition on your stay. We do not allow that type product to be served to our guest. Again we are very sorry and we enjoyed having you!

10/10 - 훌륭해요

Tomonori

2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 5일
Tomonori, Thank you so much for your stay! We enjoyed having you!

8/10 - 좋아요

Ethan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was very friendly. The room was standard hotel room, decent, bed comfortable. The main huge problem we had was fire alarm going off at 2am, apparently battery issue, no fire. We slept solid until 2 am so it wasn’t as restful a night as we really needed. We would stay here again with fingers crossed alarm issues get resolved
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Ethan,Thank you for recognizing our friendly staff and comfortable bed. We apologize for any inconvenience caused by the fire alarm incident during your stay. Our team is committed to ensuring the safety and comfort of our guests, and we will address the battery issue to prevent any future disruptions. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable stay.

4/10 - 별로예요

Evan

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Evan,We apologize for any shortcomings you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback you may have, as we value our guests' opinions and are always looking to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

4/10 - 별로예요

james

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 20일
Thank you for your review!

8/10 - 좋아요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was fine, the room was clean.
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 20일
Thank you for your review!

8/10 - 좋아요

Charlie

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Charlie, We appreciate your recent stay at our hotel. If you have any specific feedback or concerns, please reach out to us directly so we can address them. Thank you for choosing our hotel and we hope you had a pleasant experience overall.

2/10 - 너무 별로예요

Eric

2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 5일
Eric,I am sorry you rated us a 1. Could I ask why that would be? We like the feed back from our guest to make our guest stays better.

4/10 - 별로예요

Tyrone

가족 여행
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Tyrone,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you may have experienced and encourage you to reach out to our management team directly to discuss your concerns in more detail. We value your input and hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was just as advertised. Enjoyed having a little more room with the suite.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Terri,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our spacious suite and that everything was as expected. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Dear Guest,Thank you for your review! We value your feedback and are delighted to hear that you had such a positive experience with us. We look forward to welcoming you back in the future!

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
Room was very warm all night, even with air vents set at Cool - 67 Degrees and outside weather in the 40’s early morning. Only one blanket (cover) which was too hot to use. Breakfast area was clean and food good.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

William B 님, Sullivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 17일
Thank you so much William! We enjoyed having you!

8/10 - 좋아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good sized room
Room was a nice size. No working smoke detectors only wires hanging from the ceiling where it should have been. Shower head was horrible. Clogged and no water pressure coming out of it.
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Terri, We thank you for taking the time to let us know how your stay with us went! We will get that smoke detector replaced as we were unaware. We will get the shower head taken care of as well, Again we thank you for staying with us and hope to see you next time you are in the area!

6/10 - 괜찮아요

Aron

출장 여행
별로예요: 청결 상태
Needs help
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Aron,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly so we can better understand and address your concerns. Your feedback is important to us as we continuously strive to enhance the guest experience. We appreciate your understanding and look forward to speaking with you soon.

2/10 - 너무 별로예요

Judy

My husband was not happy at checkin….to the point where he walked away and is spending the night at another hotel
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Judy ,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - 좋아요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Karla,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 - 좋아요

Ethan

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Ethan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

Steven

가족 여행
좋아요: 직원 및 서비스
Musty smelling and damp building. Stains on the sheets.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Steven,We appreciate your rating of our hotel and the feedback you have shared pertaining to our sheets. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 - 별로예요

Tami

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The sheets on the roll-away were filthy. They were replaced once we made the request but there were actual hair ties and debris.
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 9월 27일
Thank you so much for letting us know how your stay went! I do apologize for that, Although I am a little confused. We do not keep any sheets on our pull outs, they are freshly given out upon request.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Paul,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Suzanne

가족 여행
좋아요: 직원 및 서비스
Needs improvement
It was not horrible. The main issue I had was the smell. Our room smelled of mildew constantly (room 122). The carpet also felt damp when walking on bare foot so we didn't do that much. The beds are also not comfortable. Maybe investing in mattress pads if better mattresses are not available... It served its purpose but for the price could have been better.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Suzanne,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

Amber

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Amber, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Jodi

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Jodi, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Cortnee

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Cortnee,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Alyssia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The rooms and bathrooms were clean. The service was ok but could improve. He didn't seem like he knew what he was doing & wasn't to helpful.. had an issue with it smelling with marijuana real bad and he just came up and smelled it then went back to the desk..
2023년 8월에 2박 숙박함
답변 제공: Lisa 님, 2023년 8월 28일
Dear Valued Guest, We are very sorry about the issues you had during your stay! I will follow up with this employee and find out what is going on. Again we are sorry and we hope to see you next time you are in the area!

10/10 - 훌륭해요

Hong

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Hong,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 - 좋아요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and professional. There were some traveling construction crews, staying at the hotel, who were a bit noisy but that’s not the fault of the hotel.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hi Mike,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

4/10 - 별로예요

Teresa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was clean enough, but the walls are very thin and you hear everything. Doors closing, TV's, and phone conversations. I woke at 5am because someone in another room was taking a shower and the sound of the pipes warming up was very loud. I would not stay here again.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Teresa,Thank you for sharing your experience. We truly appreciate the insight regarding our shower and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Sara Wilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Sara Wilson,We can't thank you enough for sharing your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Heth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hi Heth,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 - 괜찮아요

SAMANTHA 님, MANITOWOC

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This survey sent in spanish. I speak english not Spanish. Bathroom had stains on tub and shwer did not drain. Curtain too small for shower. Ovrall capets worn an due for replacemnt. No usb outlets for charging. Tv remote didnt work without shaking it Front desk help friendly. No coffee available prior to 6. Bisquits hard as rocks, sausage gravy luke warm
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello SAMANTHA, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet place, clean, good beds....
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Rebecca,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

10/10 - 훌륭해요

Melody

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Friendly staff, great location, clean and comfortable.
2023년 7월에 1박 숙박함
답변 제공: Lisa 님, 2023년 8월 1일
Thank you Melody for your review!

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont trust the keys will stay programmed.
Breakfast and rooms were great. They could move the furniture when they clean once in a while and the larger lady at the desk could reduce the attitude. Would stay there again. Know that we know their keys are super sensitive, we know for next time.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hi Jessica,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Rhonda,Thank you for your valuable opinion regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 - 괜찮아요

Gill

가족 여행
좋아요: 직원 및 서비스
The building and facilities is not up to the standards of the price we paid. Just okay, which was this place, is at least half or 1/3 the cost we paid. For what we paid ($180 /night), the space should feel cleaner and be more updated. TV did not work, Internet was not working, sheets were not dirty, but did not feel fresh nor new like other hotels. If I paid $80, I would feel we got what we paid for, but for $180 on a random weekend with no special events or reason, having made reservations earlier, this was just okay, not good, but should have been great or excellent.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Gill,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.