Exterior

Reviews of Best Western Plus Arosa Hotel

4 out of 5
Best Western Plus Arosa Hotel
Westernmauer 38, Paderborn, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 326 reviews" "
Rating 8 - Good. 151 out of 326 reviews" "
Rating 6 - Okay. 22 out of 326 reviews" "
Rating 4 - Poor. 2 out of 326 reviews" "
Rating 2 - Terrible. 4 out of 326 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hanna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Very spacious walk-in shower and clean, comfortable room.
Stayed 1 night in Feb 2024
Response from Arosa Team on Feb 8, 2024
Dear Hanna, thank you very much for your wonderful review.We are very pleased that you enjoyed your stay as well as our service.We are already looking forward to welcoming you back soon.All the best, your Arosa team

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff
Good parking right outside the hotel front door. Very friendly staff. Complimentary ice cream in reception was a very nice touch.
Stayed 1 night in Jul 2023
Response from Arosa Team on Jul 13, 2023
Dear Steven, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us and that we were able to make you happy with our free ice cream at our reception deskAs an alternative to the public car parks, you can park with us in the hotel's own multi-storey car park. We are already looking forward to your visit. All the best, your Arosa team

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Kerstin Wiemann on Mar 8, 2023
Hallo Marc, vielen Dank für die vollen 5 Punkte. Bis zum nächsten Mal. Ihr Arosa-Team

8/10 Good

Martin

Stayed 1 night in Dec 2022
Response from Arosa Team on Jan 9, 2023
Sehr geehrter Herr Martin, vielen herzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr, das Sie Ihren Aufenthalt bei uns genossen haben. Beste Grüße, Ihr Arosa Team

10/10 Excellent

christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ,great rooms with good views Very clean. good selection for breakfast.
Response from Arosa Team on Nov 3, 2022
Dear Christine, thank you very much for your great feedback! We are very pleased that you enjoyed your stay with us. We are looking forward to welcome you again! All the best, your Arosa Staff

8/10 Good

Jae Hyun

Stayed 1 night in Sep 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Fantastic hotel, clean and comfortable. The staff were friendly and helpful. Highlight was the swimming pool and sauna area.
Stayed 2 nights in Jun 2022

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a really great stay at the hotel couldn't fault it at all, had the pool, sauna and steam room to ourselves which was another bonus, the rooms were very clean and modern, we will be staying again next time we visit
Stayed 1 night in Mar 2022
Response from Arosa-Team on Mar 16, 2022
Dear James, thank you very much for your feedback. We are very happy that you enjoyed your stay at our hotel with all our great facilities. All the best - your Arosa team

8/10 Good

Micah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Arosa-Team on Jan 11, 2022
Sehr geehrte/r Micah, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten. Wir freuen uns immer über hilfreiche Tipps, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir freuen uns auf Ihren nächsten Besuch. BESTe Grüße, Ihr Arosa-Team

10/10 Excellent

Regina, Rancho Murieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the opportunity to spend 6 nights (during Christmas week) at the Best Western property. Staff were kind and helpful, breakfast was Fabulous and the property had so much to offer! I highly recommend this Hotel.
Stayed 6 nights in Dec 2021
Response from Kerstin Wiemann on Jan 4, 2022
Dear Regina, thank you so much for your nice feedback and your warm words. We really appreciate and looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location 👍
Last minute change of plan landed me here. Thankful for having changed plans. Hotel location was amazing for access to Christmas markets and town centre. Restaurant is cosy and the food good.
Stayed 1 night in Dec 2021
Response from Kerstin Wiemann on Dec 21, 2021
Dear Robin, thank you very much for this nice feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team

8/10 Good

Brian C

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with good breakfast.
Stayed 2 nights in Oct 2021
Response from Kerstin Wiemann on Nov 11, 2021
Dear Brian, thank you very much for your feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Kerstin on Sep 21, 2021
Sehr geehrter Gast, herzlichen Dank für Ihr nettes Feedback. Ihr Arosa-Team

10/10 Excellent

Georg Soeren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Kerstin on Sep 21, 2021
Sehr geehrter Herr Soeren, herzlichen Dank für Ihr nettes Feedback. Ihr Arosa-Team

10/10 Excellent

Perry

Stayed 2 nights in Jul 2021

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service
Ok
Great service at the check-in. Nice breakfast. The room was to warm and the bed squeaky.
Stayed 4 nights in May 2021
Response from Kerstin on May 18, 2021
Dear Daniel, thank you very much for your feedback. We would like to check the bed in the room you stayed in. Could you tell us your room number. Thany you very much in advance. Your Arosa-Team

8/10 Good

Adrian

Liked: Cleanliness, room comfort
No internet
The hotel was good but obviously service was basic due to coronavirus restrictions. The Internet was extremely poor and unavailable for most of my stay. After I reported that the Internet was not available the front desk lady informed me that it was due to too many people using it !,,, Bed was comfortable breakfast was adequate room was clean etc etc
Stayed 2 nights in Oct 2020
Response from Kerstin on Oct 19, 2020
Dear Adrian, thank you for your feedback. On behalf of our team I would like to apologize for the poor internet. We hope that we could welcome you again. Your Arosa-Team

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and well run
Stayed 1 night in Jul 2020
Response from Kerstin on Aug 18, 2020
Dear Stuart, thank you very much for your nice feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Kerstin on Jul 21, 2020
Sehr geehrter Gast, herzlichen Dank für die 8 Punkte. Ihr Arosa-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Liked: Friendly and helpful staff, Breakfast was fabulous, very quiet, coffee machine in the lobby and close to computer was a nice touch Did not like: I can't think of anything!
Stayed 1 night in Dec 2019
Response from Barbara Diehl on Jan 9, 2020
Dear Guest, Thank you very much for the very good ranking and the feedback. We hope you will be back soon. Team Best Western Plus Arosa Hotel

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Trip down memory lane
Hotel good room good but heating system very loud and prevented a good nights sleep Would recommend this hotel however Central to town centre
Stayed 2 nights in Nov 2019
Response from Kerstin on Dec 6, 2019
Dear Dean, thank you very much for your rating. We will look after the heating system in your room. Your Arosa-Team

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. There was confusion about whether or not you needed to sign up for breakfast the night before - it was indicated that we did, but some staff didn't seem to think it was necessary.
Stayed 5 nights in Sep 2019
Response from Kerstin on Sep 23, 2019
Dear Guest, thank you very much for your feedback. We are looking forward to welcome you again. Your Arosa-Team

8/10 Good

Sukhpal K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Kerstin on Aug 24, 2019
Dear Guest, thank you very much for your rating.

10/10 Excellent

se hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Kerstin on Aug 8, 2019
Sehr geehrter Gast, vielen Dank für Ihr nettes Feedback. Ihr Arosa-Team

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facilities were all very good. Room larger than is usual. The breakfast was generous. The location was good - near both to the town centre and the ring road
Stayed 4 nights in Jul 2019
Response from Kerstin on Jul 31, 2019
Dear Guest, thank you so much for your feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team

8/10 Good

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Kerstin on Aug 1, 2019
Sehr geehrter Herr Nigel, vielen Dank für Ihr Feedback. Ihr Arosa-Team

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend
Super nice Hotel with all comfort
Stayed 1 night in Jun 2019
Response from Kerstin on Jul 12, 2019
Dear Kay, thank you so much for your rating. Your Arosa-Team

8/10 Good

Rolf

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Kerstin on Jun 14, 2019
Sehr geehrter Herr Rolf, vielen Dank für Ihr Feedback. Ihr Arosa-Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Kerstin on Jun 7, 2019
Sehr geehrter Gast, vielen Dank für Ihr positives Feedback. Ihr Arosa-Team

10/10 Excellent

marios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Kerstin on Jun 13, 2019
Sehr geehrter Gast, haben Sie herzlichen Dank für Ihre volle Punktzahl. Wir freuen uns sehr darüber. Ihr Arosa-Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Kerstin on Jun 13, 2019
Herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr darüber.

8/10 Good

Dina

Liked: Cleanliness, property conditions & facilities, room comfort
Staff could be little friendlyer.
Stayed 2 nights in Feb 2019
Response from Kerstin on Mar 26, 2019
Dear Dina, thank you for your feedback. Your Arosa-Team

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Kerstin on Nov 16, 2018
Sehr geehrte Frau Lindsey, vielen Dank für das nette Feedback. Ihr Arosa-Team

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Barbara Diehl on Nov 6, 2018
Thanks a lot for the good ranking. We hope you will be back soon. Kind regards Best Western Plus Arosa Hotel

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit ..... not the last
Had a very short overnight stay Very welcoming staff on arrival Very nice room and clean Comfortable bed I woukd have liked to have spent more time and as I’m in Düsseldorf often I shall return
Stayed 1 night in Aug 2018
Response from Kerstin on Aug 23, 2018
Dear Richard, thank you so much for your rating and your warm words. We are looking forward to welcome you again. Your Arosa-Team

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Kerstin on Aug 4, 2018
Thank you Abigail. Your Arosa-Team

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this hotel!
Stayed 3 nights in Jun 2018
Response from Kerstin on Jul 18, 2018
Dear Karol, thank you so much for your feedback. We really appreciate. Your Arosa-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff. Comfortable rooms. Lovely common areas. Nice ambiance. Ample amenities.
Stayed 2 nights in Jun 2018
Response from Kerstin on Jul 3, 2018
Dear Guest, thank you very much for your feedback and rating. We really appreciate and looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Paderborn.
The best hotel in Paderborn. The room was comfortable, with all the extras you expect from a decent hotel, mini-bar, robes, rain shower etc. A very nice steak restaurant with a nice terrace overlooking the town, I ordered the cheapest steak and it was delicious. There's a separate breakfast room which does a decent breakfast. The hotel also has plenty of other facilities, as well as plenty of parking in the building with direct access to the lifts. All in all a very good hotel.
Stayed 2 nights in Jun 2018
Response from Kerstin on Jul 3, 2018
Dear Chris, thank you so much for your feedback and your warm words. We really appreciate and looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Kerstin on Jul 5, 2018
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Ihr Arosa-Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Kerstin on Jul 5, 2018
Sehr geehrter Herr Robert, vielen lieben Dank für Ihre volle Punktzahl. Wir freuen uns sehr darüber. Ihr Arosa-Team

10/10 Excellent

Klaus, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, Friendly and Well-Located
Close to the central station and city centre with clean rooms where everything works. Good meals in the restaurant.
Stayed 1 night in May 2018
Response from Kerstin on Jun 13, 2018
Dear Klaus, thank you so much for your feedback. We are looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and close to everything in walking distance. The rooms were very comfortable and modern
Stayed 1 night in May 2018
Response from Barbara Diehl on May 21, 2018
Dear Guest, thank you for the very good ranking. We hope you will be back soon. Team Best Western Plus Arosa Hotel

8/10 Good

Pam, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities
Location, breakfast and heating
The hotel is well-positioned for the centre of Paderborn, as described on the website. However, the confirmation email stated it is 9.2 miles from the centre, which worried me. It is definitely in the centre and walking distance from a lovely park and many good restaurants. The cost of breakfast at 16 euros each was excessively priced. It was the usual fare, well-presented, but not worthe the price. The hotel room (on the 7th floor) was very warm at night, and the choice of a lighter duvet would have been beneficial. To be fair, I didn't ask at Reception so this is merely an observation. Most hotels seem to offer high tog-rate duvets all year round.
Stayed 3 nights in Mar 2018
Response from Kerstin on Mar 27, 2018
Dear Pam, thank you for your feedback. Your Arosa-Team

10/10 Excellent

Peter, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in town centre, clean, friendly
Fast and friendly service, very clean and efficiently run place, across from Main Train station, and central to downtown and nearby entertainment district. Spacious and good breakfast.
Stayed 2 nights in Feb 2018
Response from Kerstin on Mar 5, 2018
Dear Peter. Thank you very much for your feedback. We really appreciate and hope to welcome you again. Your Arosa-Team

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly personnel, high level of comfort in room, central location
Stayed 2 nights in Feb 2018
Response from Kerstin on Mar 5, 2018
Dear Stefan, thank you very much for your feedback and your warm words. We really apreciate. Your Arosa-Team

8/10 Good

john

Liked: Cleanliness, staff & service
Great location, car park a challenge
V Good hotel just book a room better than standard as they have a new extension to the rear and the age and fit is much better.
Stayed 2 nights in Nov 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for bikers as they have there own safe parking. Could not fault this place .
Stayed 1 night in Nov 2017
Dear Richard, thank you so much for your feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SEEING FAMILY
GREAT HOTEL IN GREAT LOCATION
Stayed 2 nights in Oct 2017
Dear Chris, thank you very much for your feedback. Your Arosa-Team

10/10 Excellent

linda, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel in excellent location
We had two single rooms which were very well appointed and modern facilities. Great bathroom and shower excellent. Wifi fast and free tea and coffee all day in reception. Staff were extremely friendly and helpful Parking very convenient ..we were visiting a relative and they allowed her to park free of charge during the day as long as it wasn't overnight which was very reasonable. My sister does use a wheelchair so it made things much easier Fabulous stay ....would highly recommend
Stayed 2 nights in Sep 2017
Response from Kerstin Wiemann on Sep 13, 2017
Dear Linda, thank you so much for your feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team