숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

타운플레이스 스위트 바이 메리어트 텍사캐나 여행 후기

2.5 out of 5
타운플레이스 스위트 바이 메리어트 텍사캐나
5020 N Cowhorn Creek Loop, Texarkana, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 364개 이용 후기 중 134개" "
평점 8 - 좋아요. 364개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 364개 이용 후기 중 62개" "
평점 4 - 별로예요. 364개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 364개 이용 후기 중 29개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

SUNGCHUL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

4/10 - 별로예요

Rolanda

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The tv and internet did not work in my room and my kids did not enjoy it
2024년 4월에 2박 숙박함

4/10 - 별로예요

russell

별로예요: 숙박 시설 상태 및 시설
They had construction going until 9pm. Called mgmt and nothing was done. Would not stay here again.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jose

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was filthy. Rooms were dirty and smelled like marijuana. Not family friendly
2024년 3월에 1박 숙박함

4/10 - 별로예요

Ingrid

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately this property is below standards. The front desk and management are very courteous but the property is not clean. The sheets smelled and were stained , it was very uncomfortable. My rate was non refundable at I decided to stay, but never again. Pay the extra money, you will not regret it .

2/10 - 너무 별로예요

Tiffany

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no hot water thinks were broken..dishes were dirty. Furniture was badly stained..just not a good stay at all had to change rooms just to ensure the same things and it was my 10th anniversary
2024년 2월에 2박 숙박함
답변 제공: Skip L. 님, 2024년 2월 6일
Thank you for your comments. Again, our deepest apologies for your experience. Your experience is not the Marriott standard, nor ours. We are embarrassed you had to endure such conditions.Sincerely,TownePlace Suites

10/10 - 훌륭해요

Edna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Skip L. 님, 2024년 1월 22일
Ms. Edna,Thank you for taking the time to let us know how we are doing! We hope to be of service the next time you visit Texarkana.Thank you,

2/10 - 너무 별로예요

Christopher 님, Kinston

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was so excited for an early check-in after nine hours of driving until I actually got to the room. I can’t believe they would rent a room so disgusting. I’m in now way a clean freak but even the doors were dirty. We rented two two bedroom suites and none of my family felt comfortable sitting on the furniture. However the front desk lady was REALLY nice and refunded us for both rooms without any issues.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

John

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
Property was under renovation so can't say much about those things, BUT they cut costs SO much that when you go to watch TV, they offer NO satellite or cable TV. Even Motel 6 offers satellite TV, this is a Marriott Hotel. You have to use your own subscription to watch Netflix, your own subscription to watch Prime movies, and you get NO Fox News, no HGTV, no Hallmark. If it costs this hotel money, you don't get it. They offer PLUTO TV which is free and useless. Thanks...
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Not great
Hotel under construction. Would have loked to have known that beforehand. Also, when closed the curtains they were filthy..
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though the hotel is undergoing renovations, staff was very courteous & helpful.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Jessica

2023년 11월에 1박 숙박함

4/10 - 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
To start, there was no warning when we booked the room for the weekend that the hotel was currently under remodeling/construction. No clear labeling that the pool was an outside pool in the hotel descriptions, so kids were petulant that they could not swim. Was hard to find a working door to even get in to the hotel to find where to check in. Most of the hotel parking was taken up by construction equipment or storage trailers. Once we got inside and checked in, the room had a funky smell. The elevator was jerky and lurched in quite a concerning manner every time it reached the 4th floor. There was a lack of clean dishes in the cupboards in kitchenette - had to clean things before i could use them. The mattress on the hideabed couch was stained and disgusting. The tv in the room woth the desk did not work. All the swtiches with gfi had to be activated because they had been tripped. Breakfast was quite sad and pathetic - no milk for cereal, quite limited options. If we had known, we would have just packed breakfast goods. The one baking tray provided in tge room did not actually fit inside the tiny oven - why even have it? No clear wifi password was included at check-in. The mattresses felt like they were not properly supported by the bedframes, and were not comfortable- woke up with neck and back pain both days of our stay. Highly disappointing hotel stay. Will not stay there again. Do not recommend.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kenyetta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Robin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was under construction so it is really hard to accurately review the cleanliness of the lobby. When we first arrived they gave us a room that didn’t have an oven and we required an own so we had to move rooms. The room we moved to had a funny smell and was not the cleanest. There were not enough pillows, towels or silverware in our room. Had the hotel not been under construction I would not return but since they are remodeling I would consider giving it another try.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Cynthia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

adesh

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is in desperate need of upgrade. I was happy to see materials in the parking lot to begin upgrades.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

helene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean. Super for a suite.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Davian

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Kelly 님, San Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super welcoming and friendly.
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice king bed suite on the ground floor with full kitchen. Love making my own coffee, walking down the hall for breakfast, then finish getting ready for the day.
2023년 1월에 1박 숙박함

4/10 - 별로예요

Jared

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross but friendly staff
Hotel was run down and dirty. Our drapes had holes in them and there were stains on the sofa and carpet.
2022년 11월에 2박 숙박함

4/10 - 별로예요

Wyatt

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a nice place.
So not stay here. Old, dirty and worn out. It’s bad. The grossest place I’ve stayed in 25 years since college. I don’t remember those, but it must have been like this and it was not cheaper than all other options around. I feel dirty and used.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Ted

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

garrett

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing was clean. Shower curtain had mold and snot, yes not exaggerating, snot on it. Tub was really moldy and mildew everywhere. Not one surface wasn’t sticky from something. Breakfast wasn’t really anything special.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Fred

I expected more.
It was an average stay, the room appeared clean but the counter tops and tables were dusty, there was also a towel left on the bathroom floor; the phone didn't work either.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Ward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

4/10 - 별로예요

Charleslene

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Checkout the room BEFORE you check In
We were in a double Queen suite. The shower curtain had mold on it. The refrigerator was dirty and had hair in it. The beds…. They literally put 2 Queen beds on frames that were way too small!! So when you sat or laid on the bed, you and the bed were on a constant tilt. This experience was HORRIBLE
2022년 8월에 1박 숙박함

8/10 - 좋아요

Brandon

2022년 7월에 1박 숙박함

8/10 - 좋아요

Crystie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was wonderful, room was clean. Noise concerns were taken care of immediately. Definitely would stay here again.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Virginia

가족 여행
Great location, you can walk to Red Lobster, room was clean but bathroom could have been cleaner.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Lisa

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Rick

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sub-par staff and facilities
The staff was not willing to help with a booking issue, I asked for a roll away bed and they said they didn't have any, there was blood on one of the pillows, a 2,and the bathroom was filthy around the baseboards. There was chipped paint on the wall by the bed - overall the worst hotel stay I have ever had
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Roxanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty/nasty, carpet was bad dirty, bathroom floor was dirty, bathtub was damaged, supposed to been a king suite and too small of a room to be a suite. Stovetop was broken. Just a horrible hotel to be charging $144 a night for a room. Felt like $60 a night would have been a fair price. Would not stay there again ever!
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Jermaine

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
As most of the employees I encountered were respectful, there were two that were not so respectful, The front desk man that checked me in was a bit rude when I asked to change rooms due to 2 large trees right at my room windows. Also, the door to my room was hard to open and close. When called regarding the non- working tvs, no one was available to fix and no work order was created.
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Katrena

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs some TLC
Just a one night stay with the family, but I was very disappointed to see the overall condition of this Marriott hotel. Marriott is a name that goes with higher standards. The staff was wonderful! Very friendly and helpful upon check-in. Just needs some TLC! I would stay here again.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Gina 님, New Orleans

2022년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just not your typical Marriot
Doors would close, pool closed, dogs barking, not enough pillows.
2022년 5월에 2박 숙박함

8/10 - 좋아요

Josiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Skip L 님, 2022년 5월 16일
Josiah, Thank you for the recent rating of 8 out of 10. Let us know what we could how we could make your next stay an awesome experience! Thank you and safe travels!

10/10 - 훌륭해요

Jin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall great Will stay there again
2022년 3월에 1박 숙박함
답변 제공: Skip L 님, 2022년 3월 14일
Hi Jin! Thank you for rating your stay a 10! We look forward to being of service on your next visit.

4/10 - 별로예요

Torrance

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Furniture was dirty room smells bad toilet problem
2022년 3월에 1박 숙박함
답변 제공: Skip L 님, 2022년 3월 10일
Dear Torrence, Thank you for bringing this matter to my attention. I am extremely disappointed and quite frankly, embarrassed that this issue even occurred. As you know these are not the Marriott standards and certainly not mine. I deeply apologize that you had to endure such conditions. Please know that I had the room thoroughly inspected by our housekeeping manager and I personally reviewed the procedures for cleaning with our housekeeping staff, to eliminate any possibility of future mishaps. Again, Thank you for making us aware of this situation. Thank you, Skip Long

6/10 - 괜찮아요

Timothy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs to be updated. A bit tattered. New sheets needed. Towne Place usually very good. This was the worst Towne Place I have stayed in.
2021년 12월에 1박 숙박함
답변 제공: Skip L. 님, 2022년 1월 4일
Thank you for your candid comments regarding your recent stay. Please accept my most sincere apology for not meeting your expectations, or mine. Your comments have been discussed with the appropriate management and measures are in place to prevent this from occurring in the future. Again, thank you for bringing this to my attention.

10/10 - 훌륭해요

stephen

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Convenient to roads & restaurants. Pet friendly and places to walk dog. Nice outdoor pool / too cold to use now. Will stay again
2021년 12월에 1박 숙박함
답변 제공: Skip L 님, 2021년 12월 20일
Thank you for you great review! We hope your travels bring you back to Texarkana soon! Happy Holidays!